CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Guest orders
We had a snow storm yesterday in New Jersey. My husband had to go to CVS today, Feb 2 to pick up my prescription. He went to Store #1158 on Harrison Ave in Nutley NJ. Store Manager Laura DiBiasi. My husband went to the drive thru that had signs up indicating that is was open. However, although there were other car tracks there, it wasn't plowed...
Read full review of CVSPharmacy and store
I have been using this pharmacy for over 30 year and because of poor management I am forced to go somewhere else. Wait on line forever inside and out. Some behind counter are not friendly. Prescriptions have been filled wrong. Front end leave us no choice and push for self check out. Store is a mess. Carpets need to be vacuumed and clutter everywhere...
Read full review of CVSThe pharmacy and pharmacist Taylor
I received a call from the cvs pharmacy, pharmacist taylor (name given by front end store person in charge at the time) this call came in at 17:26. Taylor immediately began to reprimand me because (according to taylor) I was trying to have my doctor send prescriptions into multiple pharmacies apparently to get more pain medications than I am allowed. While...
Read full review of CVSPharmacy
Rude and disreceptful pharmacist,
Read full review of CVSFraud
I received notification from my insurance agency that they were billed for a prescription for Wixela Inhub 100-50. I did not order this medication nor did I have it on automatic refill. In fact, I had a consultation with a pulmonary specialist who changed the dosage to 250-50 and I had it called into a different pharmacy. What I think CVS did was contact...
Read full review of CVSPharmacy services
Your female pharmacist who works weekends probably needs help and is incredibly stressed. It had turned into unacceptable customer service. Store is in Briarcliff NY. This weekend is not much different from other times except she is yelling at customers now. We have compassion and understanding, we have dealt with it for months but today was the final...
Read full review of CVSQueen mattress foam topper
On January 13, 2021 I purchased a queen mattress foam topper at CVS Ridge ave store in the Roxborough section of Philadelphia I placed on my mattress and slept one night on it when I woke the next morning I had a bad rash all over my body and my Doctor. Joan Gruzbowski at PCOM Roxborough office [protected] prescribed me medicine for the rash to heal. Since...
Read full review of CVSServicing my humalog prescription
I have been dealing with type 1 diabetes for twenty years. January 22, 2021 I had an appointment with my endocrinologist. In discussing some problems I was having with the CVS Pharmacy, she was shocked to learn I was being charged for Humalog. It seems this has been happening in error for about 5 years. Her nurse immediately called CVS and explained how to...
Read full review of CVSPharmacy
Date of Incident: January 28, 2021 Location of Incident: 1025 Middleton Road, Aberdeen, MD 21001 CVS Pharmacy once again is screwing up with my prescription. This started happening at a different location, but the location posted had the same problem today too. They sent back my prescription without warning me in advanced and was not going to be able to...
Read full review of CVSCreate an online CVS account
I'm not sure if this is my problem or yours, but I attempted to create a CVS account using your create CVS Account using the supplied online form. Everything worked fine until I noticed that everything that contained a number ended up being incorrect. At first I thought I was fat fingering the keys, , but every time I went back to change it, it ended up being incorrect again. This may have been a conflict between my Keyboard and your form. I am using a HP510 computer runing Windows 10. The browser that I use is Microsoft Edge. Please let me know if you have any idea what I need to do. I have never had this problem with any other forms. Thank you
Pharmacy department
Writer went in to pick up prescription. Showed ID after P. Tect (Daya) asked for BD. writer showed ID again and asked, "didn't you see it when I held it up?" Daya, "you don't have to have attitude!" Stated aggressively. Writer, I was only asking a question. Daya, "you don't have to be rude!" Again, I was only asking a question. Writer stated, "Dealing w...
Read full review of CVSPharmacy
I am a customer at CVS, Pawling, NY. I called the store on 1/22/21 to have the pharmacy call my doctor for renewal of a prescription. I called this morning, 1/25/21 to get an update on that medication. I was told that the prescription had been refilled on 12/26/20 and mailed to me on 12/30/20. I advised the pharmacist that I did not receive the medication...
Read full review of CVSMedication and poor customer service
My doctor called in an inhaler and I asked my teenage son to go by and pick it up. The pharmacist Jennifer did not explain the $295 co pay or possible side effects of the medication. My son paid with his debit card not fully knowing what the charge was. Before leaving the drive through my wife advised my son to return the medication. The pharmacist was rude...
Read full review of CVSManagement attention: Schuyler, Kearny, NJ drug store cheat customer, medicare, medicaid and doctor's office
It complained to CVS drug store in 220 Schuyler, Kearny, NJ 07032.
Weill Corner hospital has given patient to monthly refill medication Latanoprost 0.005 % 7.5 ML since 2018, but the drug store to cheat the patient that 7.5 ML (three bottle) to be three month supply. Patient contacted them many times, included called doctor office, Medicare and Medicaid. When Medicare and Medicaid contact drug store, the drug store cheat them and said drug story needed to calculate how much they should provide to customer, they are not provided drug not based on doctor's prescription but based on what they want, Even if Doctor's office to contact them today to give patient 7.5 ml per month, drug store said they cannot do that, because that 2.5 ML is standard supply! What is standard? They told the customer and insurance company that 1 bottle (2.5ML) with15 drops. In fact, Patient have two eye issues and doctor clearly state that drops apply for both eyes, how 3 bottle 7.5ML (45 drops for 90 days) for both eyes? Have they graduated from any school?! This is not work mistake, but fraud, and intentionally, repeat to cheat customer, doctor office, Medicare and Medicaid! Office!
I am a new customer for them, why they do this? CVS is a chain store, complaint management should pay attention to this case, fire, for less give warning to the related worker!
Desired outcome: fire or give the warning to the related worker
Covid testing
I would like to file a complaint about when my son went to CVS in Chamblee Tucker Ga. He went to get a covid 19 test and the person that was supposed to administer the test handed him the swab and told him to do it himself. To push it far up his nose as he possibly could. This is an unacceptable practice. There are several things that could have went wrong...
Read full review of CVSVA medication
The VA phoned into the Winsted, CT store, [protected], a perscription for Atorvastatin 80 mg. When I went to pick up the order, they tried to charge me $56.00+, when I complained that the VA called it in and that they should bill them for the medication, they dropped the price to $6.12. I want a refund for the $6.12, and for you to educate the staff there how VA prescription orders are handled.
Read full review of CVSCaremark mail order pharmacy
I use Omnipod insulin pump delivery system.
I requested my physician to submit an order for supply of Omnipod MIS 5 Pack.
Somehow an Omnipod Dash MIS 5 Pack was delivered which is not compatible with my unit ( costing $250.00)
In working with a CVS agent it was determined their website defaults to Dash type and because I did not notice it when agreeing shipment it was my responsibility.
I am new to Wellcare and CVS and find their support uncaring and non-responsive to the following.
I am in receipt of a letter from Wellcare indicating Wellcare absolute ppo has provided you with a temporary supply of the following prescription. Omnipod mis 5 pack which I did not receive.
I have a letter from CVS caremark indicating omnipod dash 5 mis pack not part of formulary and the need for exception request was needed.
In my mind the DASH should not have been shipped but agents are full of excuses as to why and refuse to coordinate exchange.
Why is this such a problem I am requesting exchange of sealed Insulin pump supplies?
Vincent Russo
[protected]@twc.com
Desired outcome: exchange for correct Omnipod
I have been on the phone for over 6 hours with CVS and 10 with Wellcare as all agents need to review issue and not read information in file
Gift card
I received a gift from my sister for Subway, three cards, $10 each. It was unopened, had the product receipt which showed the date, amount and product. T first tried to return it to the store located at:
1. 6201 Hollywood Blvd Ste 126, Los Angeles, CA
I asked the young lady at the register for a refund. The young lady told me twice, "We can't refund, we don't sell these cards." I asked to speak to the manager. He contradicted the young lady and told me "it was company policy not to refund on gift cards but we do sell them."
2. 7021 Hollywood Blvd, Los Angeles, CA 90028
The young lady at the register was very caustic as she told me "they don't refund cards" and she called her manager. The manager explained they do not refund cards. When I asked why, she told me it was company policy. I gave her an example of the birthday card, and was told, I could get a refund for the birthday card but NOT the gift card. I then asked a question, she could not answer." Why would you sell something that can not be returned. How is that customer service?" She could not find a response.
3. I walked across the way to the Subway store. She verified the cards were all good but since I did not buy them from Subway, they could not refund the cost. BUT she did mention that they do not handle cash refunds due to the Coronavirus.
But the question remains.
How in good conscience can you sell something that cannot be refunded?
Desired outcome: An answer!
I would like my medication delivered
I was charged twice for a delivery and them was told because i'm a husky a member I cannot get this service, I have been waiting over two weeks for my prescriptions and still do not have a refund for the charges
Read full review of CVSCovid testing
CVs Mineola TX showed up for test 30 min early per website instructions and lady at window said she could not do the test because there were 2 people ahead of me that were not here yet she told me to come back in 20 min and she might be able to do me then... I was the only one there showed up at 10:00 am 30 min early... We come to CVS as instructed on website for COVID-19 testing feeling awful and are told to come back
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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