CVS
Reviews and Complaints

Last Thursday, , July 1, 2021 my cardiologist was to call in a prescription. On Friday, I went to pick it up. Pharmacy said Dr. did not call it in. Dr. said he did. Called this morning, Tuesday, July 6. they said my script would be ready by 6 pm. Went in at 615, it was not there. Pharmacist said she did not go through todays delivery. This is the 3rd or 4th time this has happened where it has taken me over a week to get my prescriptions.

On wednesday, June 23, 2021 @ 2:01 PM DR Tarver sent an Escript for pain medication RX 1174411 to CVS pharmacy, 100 E Commerce ST, Brownwood TX. It is for 60 tablets, a 30 day supply. this perscription was last filled on June 3, 2021 therefore was due to fill again on July 2, 2021. I inquired about it and was told it would be filled on July 3, 2021. I went to the Pharmacy on July 3 and was told they did not have enough product to fill the prescription. This is the second time this happened in a 3 month period. last time I had to wait for it to be ordered then delivered which took 5 days. My pain does not wait I have to suffer until I finally get my medication. This time the pharmacist told me she had 40 pills and I could take those and lose the other 20 because I was prescribed 60. Left with that option and my past experience I opted to take the 40 pills which will give my DR time to re-order the meds. At that point I was informed by the Pharmacist she had no key to the safe. Someone had taken it home with them. She took my phone number and said she would try to obtain a key and call me if she did. I finally got a call and drove back across town and was able to finally get the 40 pills after standing in line at the pharmacy for 1 hour. One other thing worth mention is the fact I have to drive across town to the pharmacy to even get information concerning my meds because each time I try calling some lady finally answers the phone with "pharmacy please hold" and no matter how long I hold she never returns to the phone. So... as of now I am changing my pharmacy from CVS to Wallgreens. My wife uses Wallgreens and never has any of the above mentioned problems and by the way, when I was standing in line for an hour at CVS pharmacy yesterday behind several peopel I heard no fewer than 3 of them state they are also changing pharmacies.

Store #3096 is not very clean, stuff is strewn everywhere. Most customers waiting at the pharmacy are either picking up a prescription for themselves or a family member. To stand on a line halfway around the store and be inundated with the unnecessary "noise" being pumped from the ceiling is quite frustrating. The pharmacy employees are calling out names of people waiting for prescriptions and no one can hear them over the crap coming out of the ceiling. We are not there to be "entertained", we're there because we have to be, and we can't hear ourselves think!

two days ago I received a a auto call from CVS, The call was to remind me that I have two prescriptions due for renewal soon and they are scheduled drugs and require me to have my doctor fax a new prescription. I could not under stand the name of one of the drugs even after listening several times. Today at 11:30 I went to the Main St. Manchester pharmacy to pick up 2 prescriptions. While there I asked the clerk which two prescriptions are requiring a doctors renewal. She could not tell me. I ask the pharmacist, she said she didn't know. I have never had this problem in the past, I feel this person was just being rude. I am 74 yrs. old and have several doctors and numerous prescriptions making it difficult to keep track.
If she lacks the knowledge of what is a scheduled drug I and everyone else should be concerned with her filling prescriptions.
Wayne Rautenberg [protected] I have left CVS in the past and will again if this should continue.

I believe that CVS regularly breaks HIPAA laws by reading out prescription names over its microphone in their drive through. I've complained countless times to corporate and nothing has changed. They should do what Riteaide does. Simply ask how many prescriptions are being picked up and leave it to the customer to ask about any medications by name. A reporter could do a great news spot on this. Take a camera through the drive through and video record the employees saying drug names through the microphone. The rest of the drive through may hear this sensitive information, and any other passengers in the car receiving the prescription. CVS needs to train their pharmacy employees, however I've had actual pharmacists at CVS name my meds out loud and they should know better. Shame on them. This has never happened to me at the other pharmacies I frequent. I called in January and February of 2021 and told CVS corporate to get their district managers on this issue. Since then, I've had only one time when my private information was kept private by their employees. If I'm wrong, and this is not a HIPPA issue, it certainly should be. I prefer a pharmacy that takes the utmost care and caution with all of my health information, in every capacity, at all times.

For a few years I tried to set up a brand new card that he and I could share the rewards we earn. CVS told us they cancelled his old card and we submitted for a new one with me added and updated information. I started noticing inconsistencies ( missing rewards, strange receipts showing up in new email I provided) so after calling and writing and complaining, I again was told they would purge all info and start again. I did using different contact information and again crossed links with stranger info showing up in our email ( think HIPPA) There was no purging our information as requested. So now we have 3 diff accts linked to us, someone keeps using one of them, my husband debit card linked to it but we can't delete/ edit so rewards going to whomever, still getting receipts in email that aren't ours. It's a hot mess. My husband spent over an hour last week telling them to delete all our information. You guessed it, i went in there today and still has my phone number in their system! we are switching pharmacies and contacting an attorney

I bought at pair of glasses while helping my parents move and when I got home to Bellingham Washington I tried to return them as they were the wrong strength. I went to the CVS Pharmacy in a Target. I was told the the systems are completely different and they could not help me. And that the closest CVS that I could go to is in Everett. Which is an hour away. The glasses are almost $30, so not worth it to drive an hour. What do I do? Ship them somewhere?

Please cancle this, i no longer use cvs. ron baranowsky [protected] [protected]@hotmail.com citi bank credit card ending in 7468

On 6/25/2021 I was discharged from Lehigh Valley Hospital for kidney Surgery, when discharged the doctor issues 4 prescriptions for pain, frequent urination, swelling, possible infection. My wife took the 4 prescriptions to our usual CVS on Easton Ave in Bethlehem Pa 18017. She was told she (Pharmacist) is busy and cannot fill the prescription now and she could come back tomorrow. My wife pleaded that I had just got out surgery and am in extreme pain and the person said that they will fill one of the 4 prescriptions and asked my wife to choose one of the 4 to be filled in an hour. I need all 4 immediately for all the related issues and to ask my wife to choose one of the prescriptions is ridiculous. I cannot fathom this inability to understand the necessity, and I understand you can get busy but to delay necessary drugs to take after a surgery that day, and then to ask my wife to decide one of the four prescription is inexcusable. I have been a CVS custom my entire life as I am sure my records reflect. Please contact me about this. Randall Miller 2873 Brandon Rd, Bethlehem [protected] [protected]@gmail.com

June 23, 2021 Cvs pharmacy store #3767 on Cleveland hwy. Dalton, GA 30721.
Been using CVS for 20 + years. Service in the last 2-3 years has gone down hill.
Different employees in there everytime I or family member go there.
Worked in medical field, Med. Lab tech for 40 years. Been with the same practice/group of Dr's for 35 years. Pediatric group of Dr's and Nurse practice.
Went to pickup rx for daughter sent in at noon, wasn't ready 20 minutes more, this was at 4-5 pm. Also one of the dr's called in antibiotic for me for sinus infection. Was told they didn't have one for me, explained to 2 different techs that it was left on voicemail at 9-9:30 am. They said no voicemail for Cephalexin but call for Celebrax. And tried to explain the difference to me! DUH!
I'm not stupid. Explained that that wasn't called in by Dr. S, that it was abx.
Pharmcist came to driveup window, explained to her what was going on and she said it was illegal for peds dr to treat adult person and she wasn't filling it for me. Then she hung the drive thru phoneup on me! Was told to come back for medrol dose pack for daughter, they didn't have it on record either! This happens all the time!
So I call dr's office and speck to nurse, she calls them at CVS and pharmcist tells her it's illegal too. Guess she has law degree too?
Refused to fill all rx from the office for daughter and myself.
Spoke with dr's and nurse practice next morning and they all state that they are licenced to treat all age groups with any medicine they are comfortable with rx. Dr treats employees all the time for YEARS. Peds' dr are general practice dr's with speciality!
I am very upset with this store and will be moving ALL FAMILY rx for myself, husband, and family, grandson, everyone. I have heard numerous complaints about this store.
Also daughter was in store several weeks ago and someone passed out, the same pharmacist and a Nurse? that was giving shots didn't know what to do. My daughter stepped up and told them what should do and to call 911!
How sad. A teacher had to instruct their staff! I won't be using them or my family anymore and I'm not one to complain alot, been very patient with them over the years but this the last straw.