Denny's
Reviews and Complaints

We went to the Denny's on hwy 30 on 16th of July which was my husbands 68 th birthday. The store was closed. This was the second time this has happened this year. Today we revisited the store and asked if they would honor the birthday offering and the assistant manager called the manager at home and he said, "no, it has to be the day of the birthday "
WE were THERE the day of the birthday and I find it greatly sad that it was not honored. There were three other cars there that day and they followed us to IHOP.

Went to Denny's on FM 2920 In Tomball, Texas on August 5, 2019 around 11:30 AM . We sat down at a Table and there was A Horrible Glare hit me right in my eyes. I asked the waitress is she could shut the one blind causing the glare. She said no we cannot shut the blinds have to see outside. Then I asked if I could talk to the manager she said she was the manager and walked off. Very Rude. It will be a long time before I go back to Denny's if ever.
Janie Russom
17903 Becker Road
Hockley, Tx 77447

Service is slow. Not enough waitress not enough cooks. Waiting to get in to long. Long waits for your food. Front staffed not staffed to cash out and to asked how long a wait. Hash browns not cooked enough. Last time I went just asked how long the wait was and she said was going to clean off tables and there was several people waiting. Then asked again and a customer putt in and said the same thing well I looking for a time that we would be seated. Doesn't get orders right. Have been going there a long time we've decided not to go any more.

I have a daughter in law that works at Denny's in Jeffersonville. Their air conditioning has been down for about 3 weeks. Last night there was no hot water to wash dishes. However the dish washer is broken so the lady has been washing by hand. Customers are complaining and the waitresses are suffering also. This is very unsanitary and the manager needs replaced. She even calls my daught-in-law fat and she has worked there over a year. Jessie Chambers is not fit to be a manager. She keeps changing my daugher-in-laws schedule. She did have Friday and Saturday off for ever. Now she is off Saturda and Monday. So next week she took her off 3 days. God knows what days this will be. This girl is a very good worker and is being treated so wrong. She never had a problem before. Hope someone makes things right for her or I'm going public with this situation. PLEASE!

Been here 3 times now the food is always good but they cannot seem to ever get your order right and the wait is horrendous 1 hour 15 mins to get food with a 2 year old and 2 disabled children not good enough. If you cant get it right and in a reasonable time you should think of closing and staying in America. They always seem to bring the children's meals last also, I thing you should think of looking at as this upsets the children even more you need to get this looked at because the food is good but the service is crap.

My wife went to work for the store on 291 hwy in independence and the general maniger veronica and assistant general maniger tammy have both bin metaly abusing my wife. And my wife having a heart of gold she to scared to say something or stand up for her self due to fear of loosing her job. She is required to do more than any other maniger and even expected to do what the assistant gm Tammy's paper work . And is treated like [censored] . And when schedules are written any one of there shift are properly staffed and when it's my wifes shift she is schedule she is way under staffed and yelled and screamed at and made to feel as if she cant do the job she was hired for and is cries and yet even co workers see the abuse and how mentally abused she is treated. And yet no one dose anything and I am her husband and I am trying everything to help and ain't found anyone I am about to make her quit

I went there with my wife as passing through and I was amazed. during our time there we noticed a somewhat unfriendly feeling. We witnessed what seemed management being very ugly to the staff. As well a unprofessionalism is how what would be a team but signs of disrespect to eatchother. We could hear from the seat and saw a shorthaired lady being very demanding but not in a supportive way. but scolding. Another guy " mike "we heard called was very emotionaly unstable for sure . looked like everything or a lot irrates or bothers him. He was ugly and mean . so these are the ones cooking the food? What happen to cook with love. They look miserable either with their job or life. But ones thing is for sure, We are never stopping there again! Seriously heads up!

I ordered online chicken fried steak meal with mashed potatoes and gravy and squash. What I received was horrible, there were no mashed potatoes the gravy was sour (bad) and I got broccoli that I did not order, I paid $15.25 for this garbage that I had to throw away. I would like a full refund.
Reference order # [protected].
Sincerely,

Terri Tingley
[protected]@gmail.com

Hi,

I just wanted to start off by saying how much I love Denny's! Every time I visit USA I always ensure I make a variety of trips to indulge at Denny's.
Last week I visited a restaurant in Orlando, Florida of this address:
8747 International Dr, Orlando, FL

I went into Denny's on June 14th at around 12 midnight. I ordered buffalo chicken boneless bites alongside a side of fries to take out. As I got to my hotel room and started to eat my food, I realised the chicken didn't taste right. When I broke the chicken open, all the pieces were pure raw and looked like they had been cooked for around 10 seconds maximum. I then returned to the store and requested to speak to the manager, whom then was very rude to me. I told him that he had served me raw chicken however there was no apology or any compensation. He then refunded my money and under his breath apologised like he didn't mean it.
I was so disgusted with this customer service as I am a regular customer who always goes to Denny's. I told the manger how I was on vacation and this could have been very dangerous and could have made me sick. He didn't want to even hear what I had to say and furthermore there was no good will gesture or anything given to even show his apology.

I will be travelling to California in September and would love to return to Denny's however I would first like to at lease receive a proper apology

Thank you for listening to my complaint. I have also attached an image as evidence of the food I was given.

Kind regards, Jasneeq

I filed a complaint months ago about the whole staff took a break after I ordered evening breakfast and left one waitress to cook it. The waitress I knew from calling police in her when she lived next store to me. She hates me. So I felt she was poisoning my food and left. I promise if she is not fired and the staff that night. I will do something myself. Since u ignored me.

On June 21 we went to Denny's in Los Paseos and we were a group of nine. We were seated and waited a long time for our waiter (Richard Rocher) to attend our table an extremely long time. The manager then said I will take your drink order because your waiter is in the bathroom. That was extremely unacceptable. In our wait of the drinks we asked the waiter how much more time did he needed because we've been waiting for the drinks approximately 25 minutes and due to that question The waiter rolled his eyes and had a bad attitude when approached about being attended. We decided to leave after that bad experience. Also we tried to get the supervisor name and she refused to give it. If you need additional information please feel free to email me at - [protected]@gmail.com Génesis Costas

This morning my husband and I went out to breakfast at a nearby Denny's #8048.
I was drinking my coffee and had not looked into the cup until I felt like a bloated feeling. Thinking to myself if I should stop drinking it. As I looked into the nearly empty cup of coffee, it was stained very strangely. I told our server David in which he was going to talk to his manager about it. Our server came to tell me that what I was seeing was the soap residue that was not rinsed off properly. Therefore the coffee color clung on to it making it look stained. The manager never came to talk to me nor apologize for this matter. Unfortunately when I got home I had a case of mild diarrhea which I attribute to the soap residue still left in the cup which I drank out of. Like I mentioned I started feeling bloated when drinking the coffee. I am just very disappointed in the fact that the Manager did not ever show his face to me. I think this warranted some respect to the customer. I am very extremely disappointed in the concern given on this issue by him! Which was no concern!

Store at 12405 Westheimer Rd, Houston, TX 77077
I walked in as usual and sat at a booth. Time 10:40pm.
I opened my book to read a bit while I waited for a server to ask what I would like it at least give me a menu. At that time most of the servers were near the POS machines just having conversations.
I continued reading thinking they have seen me walk in and sit down. It is now 11:08pm and I turned around to ask the folks behind me if they see me?
They do! I'm not hard to miss 6' 250 lbs.
I caught the attention of one of the banters and she approached me. At this point I was fuming and lost my appetite. She offered me a coffee and I refused it and then she apologized. I made it clear that I will report this conduct to Denny's.
I used to like coming in this one Denny's but feel it's losing the one thing that makes it worthwhile and that's real ‘Customer Service'. Didn't feel it here. Not one bit this evening.
You can review from your video recordings from 10:40pm to 11:08pm June 10th, 2019. 3 booths down right of entrance.
Hector Morales
[protected]

The manager seeme confused. I wanted breakfast, my phone did not work, so I asked I I could use the store phone to eaither call my frien to pick me up or to call a txi. He as like e need to keep a line open, I was like that the only working phone? I was denied the use of it. I was so mad I cancelled my order and told them I will never return, since that is how they turn down a custemer with a proble, I will visit i-hop instead. My breakfast experience wnt bad. Ill never visit dennys

We were in the San Fernando location at 12:07 a.m. and we're not served our food until 12:38 a.m. which was cold when I addressed the manager was told they were sorry and could remake our order but it would take approximately 30 more minutes this facility was understaffed dirty and manager was rude and Unapologetic about situation I would not recommend this facility nor will I be returning to this facility in the future manager could use some training on his people skills