Dollar General
Reviews and Complaints

10/12/17 Tried to place an order online--would not go through--called customer service--their IT department making changes so NO one could place an order--hold it and try tomorrow
10/17/17--tried to place another order--on phone with Dollar General and my credit card company for 2 hours--making sure I was not going to be charges for all the 'place order here' I had clicked on
10/18/17--tried to complete the order already today and still not working

Why not work on your maintenance late at night--not prime time! Cannot shop at the local Dollar General as it is too filthy and employees rude and incompetent.

I had coupons. One was a dollar general Purex coupon and one was a manufacturer purex. I know I can use both together on one product. You could tell he was annoyed. He was not friendly at all. And he did not return my coupons for my purex. He said he was the manager on duty when he answered the phone to answer a question. He turned around to set the purex on other register and he was in such a fit that it fell on the ground. It was embarrassing as there were people waiting behind me and I asked why both didn't come off and he said I don't know. I just asked him to void the transaction instead. I wanted my coupons back..

When I recently visited the store located on keyser ave in Scranton PA
which I go to every weekend and enjoy the manager on duty whose name is Morgan who goes above and beyond and always has patience with me. But on the other hand the visit I had this past Saturday October 14, 2017 was not so pleasant. The only reason I am upset was because of the employee that was working on the other register. as I was checking out and Morgan was ringing me up and interacting with the customer which was myself asked the other employee for the keys for her register, now instead of walking them to my cashier Morgan this individual who name I believe is Arlene threw the keys across the store almost hitting my son in the head luckily my husband was standing there and blocked him from getting it. now this is very unprofessional and I know she is semi new because I don't see her that often but I would like this to be handled in some way and also the way her attitude is she should not be working in a customer service environment. Although I will continue going there because Morgan is my favorite employee and always helps me out and is so sweet and talkative.

As a customer for 7 years plus to dollar general I will say, I will never step foot into Dollar general again.
I was accused by the district manager of the Watertown NY area of making counterfeit dollar general Surveys. Which in fact were all printed from me doing surveys online.
I have never met such an unprofessional person in my life. Not only is it clear that she makes the work environment for the workers & managers VERY hostile and VERY uneasy, but it is as if she is against couponers.
She has told her employees to not accept coupons, even if they scan.
The reason why people coupon, is to be able to afford the basic necessities for their family.
I am very upset at the way she acts towards her employees and the environment she has created. I will not be going back. I am sure if someone above her position, took the time to ask employees & customers themselves you would hear and see the same response and complaints I am stating here now.
It is unfortunate, but I foresee this area DG’s losing a lot of money.

I have been going to this store from the day it opened. This store has good employee's for the most part. The one young man i believe his name tag said Jose goes above and beyond. Speaks as soon as you walk in the door. Always wanting to know if he can help you with anything. This young man is always polite, and well-mannered. Always is a good mood. He always gets compliments from customers when I'm in the store. He is the only reason i still go to this store at this point because the Manager & Assistant Manager are rude and unprofessional. If a cashier has to call then to help with something they roll their eye's and make smart comments with customers standing there. The same thing if they are called for a return. I have been in the store several times when the management is doing nothing but laughing and playing throwing things at each other with customers in the store. I have been in the store when the assistant manager was fighting with some man about money. By the way it sound it was her husband or boyfriend . It's a shame when you have regular employee's that are more professional than your management . Several times it has been after 8:00 when the assistant manager gets to work. People are standing outside waiting . A lot leave but some stand outside waiting . I have been in the store and heard management telling cashier's that they don't worry about getting in trouble or let go because they cover for each other when someone complains and they laugh about it. This Dollar General could be a 5 star store if it wasn't for the management . Just let me say this is not the 1st time i filed a complaint . I also know othet customers that have filed complaint's and nothing is ever done. I also know that if Dollar General don't take action with this complaint we will be taking our complaints to the local news station.

On 10/15/17 I came in the dollar general in holly hill. As I was coming to check out at the first register I saw the cashier texting on her phone. I had a family member that use to work for dollar general and I know they are not suppose to have their phone visible. I've seen this quite a few times when I came in there. This is bad customer service. Cause she's suppose to be concentrating on the customers not her phone.

On Sunday 10/15/2017 I went Store #14967. I picked up antifreeze, some goodies, and tooth paste. I placed everything on the counter and nothing was left so of course I paid for the all my items and left. When I arrived home I noticed I was missing toothpaste. I checked my receipt and low and behold she didn't charge me for toothpaste though she took everything I placed on the counter. What an excellent way to steal something that you need without paying for it! I rarely stop at this store because of some many standing around to asked for money or whatever, but this manager was supposedly a manager or supervisor? I have never had this happen to me at other stores, but I am posting on the McKeesport website also to beware of this person. Poor, poor professionalism and she is a thief to boot!

I was purchasing my items at the counter when I noticed that the was a bucket of breast cancer awareness pens marked at 25% off and a yellow sticker with 75 cents on it so I asked the very rude cashiersierra how much were the pens she said $1.00 so I told Hertha the bucket says 25% off and she replied no somebody put those in there with an attitude...I assumed she was saying I did when her eyes were looking at me the entire time... She called the manager Rosie and asked how much were they and Rosie replied let her check so she pulled out a scanner and replied they were 1.00 I asked if I could get them for 25% off since the sticker was priced at that price sierra replied that's up to her she the only person to make those changes and grabbed the pens snatched the sticker of the bucket and threw the pens back in the bucket saying something in a low voice... The situation was was handled in a very unprofessional way both the manager and the cashier were rude.. I'm a Asst. Manager at IHOP in Spanish Fort and also a manager at Checkers so I know customer service skills... I will never shop at the store again... I put everything I was about to purchase back

I am writing to inform you of the constant horrible condition of your store # [protected] Mogadore Rd. In Akron, OH. I have held off writing you because I spent many years in retail and I know how difficult it is at times. I also spent several years as a vendor in your stores in the Canton OH area and your District Manager there always made sure that the store managers kept their stores spotless.

Every time I am in this particular store it is a pig sty. Shelves are often empty but carts full of product are all over the place with no one really working them. There is always trash on the floor. There is product strewn all over the floor. I have seen things dumped on the floor near the under register battery display that has literally sat there for months. And it does not matter the time of the day, I have been there ten minutes after the store opened and it looked this way. I have pictures but I can't attach them.

The employee Mike had been flirting with my wife regularly when she came in. Seeing as I have mental health disorders I don't go shopping myself often so she tended to go alone. After getting uncomfortable with it I went in with my wife as to identify her as taken to help my wife feel more comfortable shopping there as the location is two blocks from our home. After we shopped together and clearly identified ourselves to him in casual conversation that we were married to him, we continued with our usual habits of her shopping alone. At this point his advances became more blantant as he openly discussed his jealousy. My wife then felt uncomfortable going at all. At this point I went in and talked to his manager. At this point the manager was very polite, helpful, and apologetic. He spoke with the employee and offered for me and my wife to come back in and they would apologize to her personally. After informing my wife of this she slowly started going back, together at first and more recently alone. That is until today when after going back alone she was confronted once again by his advances while stating his still persistent jealously. Now knowing that his store manager already spoke to him about this, and that it has continued I see fit for nothing short of termination. I do not want this to tarnish my impression of the Dollar General company that I have grown affectionate of over the years, however if I return to see that this employee is still employed that will change.
Thank you for your time.
My contact information is:
Jeffrey Fenton
[protected]

I was driving on hey 62 in mountain home Arkansas, there was very little traffic, speed limit is 55. I was going just over the speed limit (around 60 mph) and in the left lane as I was going to be making a left turn soon. Your driver comes speeding up on my right, there is NO traffic ahead of us, he then cuts me off, causing me to have to slam on my breaks.
Truck number is 10173

Please let me know what you are doing about this. Otherwise this along with pictures of his truck will be shared on social media,

On Oct 13, 2017 several kids went in to the store. My daughter and her boyfriend went in to by stuff they knew the kids but were not really doing the stuff the other kids were doing they went in to get a couple of things and I get a text message from this employee husband saying my daughter and her boyfriend destroyed her store. I ask for them to please send the video where I could jump my daughter butt for doing stupid stuff. Neither he or her boyfriend where on the video. They know the kids on the videos names and I gave that information to her. Her husband was talk crap to me telling me your kid was doing it to and she had nothing to do with it. I felt bad because the kids that they know did something like that and I was going to have them go apologize to her for there friend behavior and they are no long allow to be around those kids. I went to the store this morning to get Bobby pins and flower to make somethings for home coming and she seen the kids and started screaming at them. My daughter at that time says there she is. I turn around and she starts srcreamimg at me to get out of her store. I do not like the fact that I was treated that way with people in that store and I also do not think it is right for her to try to kick the kids out when they were not the ones that messed up her store. Not only that she share the information with her husband and her daughter so they have been blasting my daughter out on snap chat as a bad person and I feel y’all need to get a handle on her because you can not put a label on a person because your company could be sued for her action. Y’all need to make a surprise trip to that store because it is always a mess just FYI. Misty Gray

The Rushville In store is a joke. The new manager does nothing but smoke, come into store drunk, tries to get men etc. I hear she has even sent her manager a few pictures. The store is always a mess and only one person working. It is known that you have cameras why don't you view them and see that she don't work. And isn't it a violation for her 2 be running someone else's drawer under their number and that person isn't even there? Rushville's store is the [censor]/[censor] store. Your manager worked for UPS and got fired. Hmmmm wonder why.

I went to Anna Illinois dollar General store #01068 today & could not believe how disgusting it was. I regularly shop at this store because it is just down the street from my home & it usually is messy but today was horrible. The floors look like they haven't been swept or mopped in days. Two aisles had sticky substance on floor that had been there for days cause it was black. Most of the shelves looked like a tornado had hit them with products being all thrown together & some products placed in with wrong products, ie: food products with soap products. Also only one employee that I saw on duty & she was on register with quite a few customers in store! It was 13:40 when I was @ store today 10/13/17 & wished I had my phone with me so I could have taken pictures to send. I won't be going back to shop at Anna store after today, but will shop @ the Dollar General located in Jonesboro, Illinois even thou I have to travel further. Thank you for taking time to read this.

Lynn Heisner

I had almost the same thing to happen as jim. I was overcharged by the cashier. Double charge on 2 items. When I got in my car I thought that was more than expected. I went through the receipt and saw where 2 of the most expensive items were on their twice. I went to the door and the manager locked it. She yelled through the door it was closing time I’d have to come back in the morning. I got the same treatment the next day. It’ll have to wait I have to do this and I have to check out customers. Then I’ll have to look at cameras. Heck I had even left the bags in my car with the receipt and the person who checked me out was working. After waiting and having the lazy other employees be rude to me I finally said just forget it. Said I want be back and the what I assume was the manager said good.

I went to store 12463 on my way home from work to buy a few birthday needs. I shop this store just about every day & very rarely do I spend under $20. Upon entering the store the cashier did not acknowledge me. My business I own I deal with the ATF & when my phone rings I have to answer. Upon my standing at the register I was ending my call & this cashier purposely yells loudly "hello" to a customer who walks in the door when mind you he didn't even acknowledge me even when making eye contact. This is every time I walk in there & not just with me he doesn't acknowledge others as well. When I check out he doesn't inform me of how much my change is I am to receive back he just hands me my change. I will from now on drive the 30 mins it takes to go to the WalMart to buy what I need. I refuse to shop where I will be disrespected. I could of been on a very important phone call.

I went to Dollar General on October 12, 2017. I purchased 4 bottles of Tone Body wash and had 2 coupons for 2.00 each on 2 bottles, in which the cashier only took off one coupon, I went back in the store to show them the error but all the manager on duty did was give me back my coupon, which defies the purpose because I wanted to use my coupon, so I had to pay the full price. She then got on the phone with the store manager, in which they kept me waiting for quite a few minutes, to reach the conclusion that they could not refund the 2 bottles for which they did not use my coupon because I wrote a check. I then suggested to just give me the 2.00 in cash in exchange i would give them the coupon and call it even but i was denied that also, and I upon returning home, I reviewed my receipt and i was charged for an extra bottle of body wash that i did not purchase. This was not customer satisfaction and was handled very poorly and unprofessional.

The ceiling in this store is falling through the past two weeks I’ve been in here it’s bewn the same way or has gotten worse it’s full of some liquid substance and is dripping something clearing brown they have containers under the leak to catch it and two giant clear traps over the clothes where it is dripping and it smells as well as the color is horrible it’s bewn this way for weeks/months now.

My 1st time shopping and my last. Almost every aisle has one of the big things with product on it and the end caps has them to. You not not see what is on the selves or even shop. I got food that was out of date looks like they are not rotating. I seen the manager on her cell phone the hole time and I asked her where something was and she acted like I took away from her cell phone time. Stephanie was just so rude and the cashier was no better when I got to the register. Some action needs to be taken on this store before someone gets hurts with all the mess they have and to the rude employees.

I'm not the only one who complains that there is ALOT of empty shelves. There's always boxes to be put away in the aisles to squeeze by. I've had to go outside to get the cashier who's out smoking with the manager. It's a fairly new store in a good neighborhood. I'm sure you have noticed sales have fallen. Maybe you should unexpectedly drp in, just saying. I worked for Hallmark Cds for 30 yrs I don't see enough disipline. Management is terrible, maybe before you hire you should give a short management course. Thank you