Dollar General
Reviews and Complaints

I did everything right on my FB profile to get the $50 Dollar General gift card. And even the needed amount of people (30 as required) received the post I sent. I waited for a long time, tried to get it several times but there's still nothing.
Is this scam or what?
If it's possible let me know why I didn't get the card or at least tell me why I can't get it. Thanks.

I am a regular at my neighborhood dollar general, but I wasn't always we were a family dollar family. we preferred their hospitality and bed side manner which my local dollar general has always lacked in. 4 months ago that all changed they were out of bread and milk. I refuse to go to Walmart or brookshires so I said well back to dollar general. "Completely dreading it". But to my surprise it was a completely different feel and look than before smiles, welcomes and actual help it was amazing. It was so amazing I returned as a customer more and mkre. But the past week every time i go in I see people on the show floor working very hard then there is the lady behind the counter who is in my opinion is the rudest most distrespectful person I have met. Always negative things to say refers to our young black males in a very unprofessional term but as soon as a coworker walks up she is all smiles and then speaks I'll of them as they walk away. Four months now I always buy my cigarettes and my wife's wine here never has she asked for my id but a few days ago a middle aged man was on the machineseith her and she makes a huge fuss over my license and refused to sell me anything and during her and my dispute the gentelmsn walks towards the back of the store at which time she then scans my cigarettes and my wifes wine and mubbles to herself something about not much longer I'm sick of him. I hope that it makes more sense to you than it did me. I have left 4 messages with the lady to have him call me but he never has and after seeing that the customers are still being treated as poorly as before, at least in he case I will not return to dollar general there is no reason an aging lady should ever speak Ill of anyone or treat those of another race differently

I just returned from the Dollar General Store #14316 at James Lee Blvd. Crestview, Florida. I purchased 2 $19.99 trac phone cards along with a few other items. After I paid the cashier he realized there was a problem on his register screen. The receipt had already began printing. He made the statement that one of the cards I had purchased had already been activated and returned by someone previously. So he called the manager to the register. In the meantime he took another customer at another register. The manager came and canceled out one of the trac phone cards. He asked where the receipt was and I told him I was never given a receipt. He credited back one card without crediting back the tax I had paid on that card which came to $1.20. He rang up the replacement card and charged me tax on it. He then gave me two receipts. One was the amount returned of $19.99 plus a $0.40 fee. The second receipt was for $19.99 plus $0.40 fee plus $1.20 tax. There was no receipt for my original purchase. When I returned home I found he had charged me tax 3 times and never returned any of it. I called the store and spoke with him within 40 minutes of my store visit. He said I should bring in the receipt of which I had already informed him I was never given a receipt. He was rude acting as if I were somehow at fault for him not refunding my tax on one of the cards. I couldn't believe he (as a store manager) could be that inept. He gave me an "uhhhhh" and nothing more. So I told him I was going to Corporate with this. This is not the first time I have had a problem there. Most of the cashiers/clerks act as if they're mentally disabled or haven't got the time to answer a question. None of them are courteous, are absolutely unfriendly, and most often rude.

I have been asked numerous times to work off the clock, from everything to working double shifts to being asked to come in early but to not clock in until the scheduled time. I have lose over 127 hours due to this and if I report this I will be fired and nothing seems that anyone will help me . Where do i turn and who do i talk to whom I'm able to trust.

Marsha stands in front of the entrance chain smoking. I stood in line almost 30 minutes. She then came in and complained to her coworker because a customer told her they thought she should be inside helping with the line as long as it was. I have personally attempted to tell the store manager about Marsha's rudeness and she told me she was the store manager. I know that Sonja used to be the store manager, but I hardly ever see her there anymore. If it is true that Marsha is the manager at this location, I am extremely embarrassed for your company. I am not the only customer that tries to complain about her. She constantly makes customers wait at the register while she is either in the back, outside smoking, or even when she is stocking shelves. She always finishes whatever she is doing and always has an attitude when it comes to helping or checking out customers.

I always shop at either Publix or Walmart. Those are my preferred stores. But when those two ran out of the cheese cups, I had to go elsewhere to find them. Dollar General on Cheney Highway 50 was my last stop. Finally found the product, bought the last two on the shelf. First taco night comes along, and we used one. The next week, taco night again, used one. Decided to look on the packaging to find their website to praise their product. Came across the expiration date. I was shocked. The date said July 7, 2017. I bought them on Aug 01, 2017. A week past expiration, I could understand. But a month? That's uncalled for. Isn't there someone who checks the products an pulls whatever is old of the shelves? Or do they not give a crap that they sold something that could have potentially harmed a family? We're lucky we didn't get food poisoning, especially my children. Upon talking to a some people I know, I found out that they too have bought expired food from this store, some over 3 months! We shouldn't have to check the expiration in fear of it already being expired. I'm definitely staying clear of that store, and probably others just in case. I also have pictures for proof. I hope someone gets to the bottom of this, and clearly there needs to be more training for these employees. It's a small store, not that hard to check stock.

The General Manager was very rude and disrespectful when I was shopping at the store in town. How?!, because I had a name tag on my key chain because i just got off work at a different store and she came walking up fast to me when I was minding my own business and she said HEY I NOTICED YOU LIKE COMING HERE, I SEE YOU WORK AT WALMART and I said yes. She Said Which Store So I Told Her And She Made a very rude disrespectful comment underneath her breath. She scared me off to get more things for my nephews birthday. But I decided to purchase 3 things and left.

I was at the Dollar General store in Sautee Nacoochee Ga. today with my husband and nephew around 1p.m. I'm a regular so I'm in there quite often alone. This time my husband was off, so he came with me. We grabbed some cold drinks while shopping, and as we were grabbing the last of our things, my husband opened his drink and took a sip before closing it back. Apparently that upset the cashier, so he prceeded to rush to my husband and RUDELY get onto to him, for drinking it, before paying for it! He treated my husband like a criminal, and HONESTLY I feel as if he was discriminated against for his color! He is a black man, and was the only one targeted for this as I was on the ISLE NEXT TO THEM with my drink open and taking a sip as well! This is very disheartening, because I have not encountered this kind of treatment since I have moved to this beautiful city! I do NOT belevie for ONE SECOND, this man was worried about anything other than discriminating against my husband! He also proceeded to tell my husband that him taking a SIP of his Gatorade, was equivalent to taking a DUMP ON HIS FLOOR AT HIS HOME! RIDICULOUS AND UNACCEPTABLE! I will NEVER SHOP AT THIS STORE AGAIN as long as this employee works here, and am SERIOUSLY thinking of seeking legal advice! I should not feel uncomfortable shopping at a store in my local area...to have to travel all the way to Cleveland or Helen is insane! This upset my husband and embarrassed him very much. To be treated in this way and I am mortified!

Store in Stephenson, MI was opened last year.
I have been in this store numerous times without a problem. As soon as Eileen became Assistant Manager of this said store I have had nothing but problems.
1st time, I went in to pick up 2 12 packs of soda, she looked me in the face and said " are you ready to check out? I said yes. She said I'll follow you since you have a look like don't you go anywhere." So in other words she said I look like a b*cth. I don't know this lady from Adam.
2nd time was this past weekend, my husband and I went in and bought several items. 4 of which were discontinued and sitting in a shopping cart blocking an isle. We asked Eileen if these particular items will be marked down. She said absolutely not.
I went back to the store yesterday and saw the same cart and all items (including what my husband and I purchased 2 days prior) were marked down. So she lied to our faces.

Her attitude when it comes to customers stinks. While I was in line she was complaining to a customer how many hours she worked this last week and she doesn't have time to work in her garden. I've worked retail for 15 years, you don't complain to customers especially about having a job.

I was in the keeseville store and the cashier, Star, was ringing up a guy who was using EBT. she looked at what he was buying then what he was paying with and said to him, "Oh I didn't know you were using EBT to buy all this non nutritional food!" The guy was embarrassed! She said it so loud everyone heard her! This is a small town with little to no jobs and having EBT does not mean you don't work for a living! This is not the first time I have heard her to do this someone! She needs to wring up people and be respectful to her customers! This kind of attitude reflects on your name and should not be allowed. I would like to see this kind of stuff stopped!

This store is disgusting cobwebs everywhere trash down every isle, the floor looks like it hasnt been swept or mopped in months several months that is! When i said something to the manager (or well she said she was a manager) bobby jean she said well we got bigger problems than cleaning right now and laughed and said we will get to it when we get to it after all the other [censor] we have to do.

Tonight at 9:45 the door was locked. The tall male employee told me through the door that they were closed. I said it's 9:45
He did not unlock the door. I had to go to Family dollar.

Also last week at 955 he yelled at me as I came in the door. I said I am only coming for milk and bread and water.
I left the parking lot at 9:59 after my purchase.
Being rude to regular neighborhood
regulars is bad business. We need your store but we don't need the attitude.
I really try to come in earlier but sometimes I can't. Many others complain to me but not you.
Palmetto FL 10th St W

8/07/2017
Was in the line for check out when the new girl "new assistant manager came to the front because the phone was ringing nonstop why both phones was up front no clue, ps ive worked for dg before so I know one is up front for cashiers to call for backup and whatever, as she is speaking on the phone very hatefully to a customer about 'YES EVEN IF YOU BUY THE BALLOONS FROM US IN THE PARTY SECTION YOU WILL STILL HAVE TO PAY $1 FOR EACH ONE WE BLOW UP WHAT PART DONT YOU UNDERSTAND" then hangs up and states while 4 of us are in because by now the poor cashier is waiting on her to void out something she goes on for about 5 mins while we are all still waiting on her to void how much she HATES PEOPLE HATES TALKING TO THEM HATES LOOKING AT THEM JUST HATES PEOPLE IN GENERAL. needless to say by then 4 has turned into about 7 people, well after that about 5 of us put our stuff back where it went bc the poor cashier are worked to death they seem to be the only ones you see in the store period and left this isn't the 1st nor 2nd but I'm pretty sure I'm not using dollar general anymore I'm going across the road to family dollar.

Yesterday, August 6, 2017- my fiancé and our daughter visited the DG in Duncan, OK located on Hwy 81 in the Elk Plaza. To begin with, the employees have frowns on their faces when you enter the store. This happens to be the least of my concerns. Secondly, when asked for assistance in locating a product, they are so disorganized, trashy, and filthy- THE EMPLOYEES don't even know where to find anything. There are boxes stacked high in the middle of isles, as one almost fell on my child as we walked by. Last but not least, my fiancé checked out while my daughter and I waited. A female employee was leaned against the counter, thumbing through a magazine from the stack they put out at the checkout counter. There was no "Register Closed" sign, so my fiancé asked, "are you open ma'am?". The woman looked up, hissing through her teeth and said, "Uh, ya..NO. Sorry." She then proceeded to go back to thumbing through the magazine as my fiancé made his way to the other register to checkout.. by the time the less than 30 seconds passed as he made it to the other side to checkout, we watched as a woman walked up to the female empoyee's register (just as we did) and began to place her purchases on the counter top and the employee casually checked her out. Then, the woman left the store. This is discrimination. She was NOT working as she denied us service from her register for no apparent reason other than the fact that she looked up, saw we WERE NOT WHITE! and then so casually checked out another customer who WAS white with no questions, no comments. This is riduculous and aside from that, by far the WORSE DG I've EVER encountered. It's filthy and the employees are on phones instead of organizing the store and at least ridding the environment of safety hazards. Until this is taken care of, I refuse to let the issue go unheard or not taken care of. Thanks in advance!

The Morganfield DG is losing alot of business because of one of your employees Jessica. She's an assistant manager. She is very HATEFUL & RUDE! I've left more than once from there because of her smart mouth & horrible attitude & left the cart of stuff because I'm not gonna listen to that mess! I shouldn't have to when I go in tryng to give the store business! I won't be back in there as long as she's working there!

The employee who said he was the Assistant Manager, Kristian; was very rude when I asked about my digital coupon. He told me he can't help and walked away. I asked the cashier for the name and number to the store manager, and I was refused the information and told to call the customer service hotline, the number was also refused.
I will never stop at this location again.

I have recently noticed that the products has been horribly out of date and expired. I went to purchase bread and I seen the date was 3 weeks old and it was 6 loafs on the shelf for sale. I recently go sick from the same store with some peanut butter I purchased. I did not look at the date and took it home and made a sandwhich and got instantly sick. I looked at the date and the damn thing was 6 months expired. I told the manager I DID NOT WANT MY MONEY BACK JUST SOME MORE PEANUT BUTTER so I go back to get more and they were all 5 months expired, I said just give me my money back. There was a clerk working who asked the manager if she wanted him to clear out the shelves and she said no. Needless to say you will loose my business to family dollar. I have been going to you guys for over 10 years and now all of a sudden you guys are terrible and your manager on duty that night was very rude and unprofessional

Yesterday which was 8-5-17, in Hattiesburg Ms. On Old Highway 11 which is in West Hattiesburg (Oak Grove Area). The Store Manager is so horrible. He left a young lady at the register by herself, The line was wrapped around the Lil snack rack thing. And he did not attempt to help the young lady. Everytime I go in that store that young lady is always by herself and barely gets help. And I don't think that is fair, they have that young lady stocking and having to check customers out and they expect the young lady to do everything. Everytime I come in she is sweet always speaking and helping people why the managers do nothing but sit in your office. The young lady name I Know starts with Amy I'm not sure of the rest or if that's her name for sure.

Store #11894 in Pomona, KS is an embarrassment to our little town...we were all so proud to have this store; so convenient and we actually felt part of the shopping world without having to travel 10 miles. The overflow at this store is horrendous! So much so that a cart won't travel through an aisle completely! I could go on, limited on characters...

Good afternoon. Last Thursday (August 3, 2017) around 3:15 p.m., I was at the Dollar General in Weatherford, Texas which is located on Fort Worth Highway. The line was very long and there were only two checkers. Of the two, "Jennifer" began complaining very loudly about an issue with a customer that apparently was holding up the line stating that this customer just didn't understand that Dollar General did not accept certain coupons, she complained how long the line was getting, her voice was very loud and rude, continuing to throw this customer under the bus so to speak. The other cashier for some reason was not able to log on to the other register. The customers were getting very frustrated and annoyed at "Jennifer's" lack of professionalism and her attitude. Three customers left because of her. I was one of them.

I went again today Sunday (August 6, 2017) at around 2:15 p.m. It was not crowded at all. When I went to the register "Tonya" was there. She is wonderful by the way. Love her smile and wonderful customer service. I asked for a price check on some lemonade. There was a sign stating it was on sale. "Tonya" called "Jennifer" over the intercom. There were at this time about four people behind me. We waited...and we waited...no "Jennifer". I, in fact, just saw her behind me in another aisle a few minutes before. Apparently, this behavior keeps happening..when you call for help...she doesn't show up. I told "Tonya" never mind, it was fine. I paid full price. I didn't want to hold up the line. Of course, after I pay, "Jennifer" shows up with a not so great attitude. I thanked "Tonya" for her help and promptly left.

Customer Service is a hard job, no doubt. This really is a great store with a great location. Perhaps some of the employees need a refresher course in Customer Service 101.