Domino's Pizza
Reviews and Complaints

Hi I ordered from you guys at 10:28 for my lunch break and 45 mins later my food comes and the pasta is lukewarm but the buffalo wings were ice cold and I had to warm them myself and that is unacceptable and I payed 21 dollars for this cold stuff I really did not want it but the delivery lady was so sweet and I did not want to take her threw all of that but I would like some type of call back or something needs to be done as soon as possible, I am very upset. [protected] is my phone number please contact me my email is apryl. [protected]@gmail.com, please contact me as soon as possible.

I called dominos about 600 pm today. Asked for a medium meat lovers. The person on the phone said I was 10.99 with the coupon. The total price pick up was over $14.00. I asked why would it be that price when the pizza was $10.99 He that said it was $12.99. I ordered a pizza from another pizza place. This was the first time I ordered from Dominos and my last.

I ordered a pizza for my boyfriend. I was unaware that I had to be present with the card. The delivery man said that he has to take the pizza back since the card holder was not present. I then called the 181st Dominos to ask for a refund and before I could even finish my sentence the man on the phone was disrespectful. He said "how about you do not order the pizza if you are not going to be there". His tone of voice was very disrespectful and he did not even let me finish my question before he told me that. He was very rude and made this experience worse than what it was. This is the first time I have done this and will certainly be my last. He should of explained things in a nicer way and said that I will he refunded for my purchase. I am very disappointed in this employee and your company policy.

3/1/2019
Ordered pizza online and it said the delivery wait would be 21-31 minutes, at the hour mark, we began calling the store to see where the pizza was and the phone just rings and rings. We spend around 10 minutes trying to call and no one answers. We call another location nearby who says they are probably just busy? We then spend another 10 minutes trying to call looking for our pizza. Needless to say 1.5 hours and we still have no food. Absolutely ridiculous! If and when someone shows up with this food, we will be sending it back to dominos and expecting a refund of money! I understand busy but no one answers the phone? I have heard about their specials 15 times now trying to call them! Will not order again!

*update... Driver shows up after 1.5 hours with the pizza and says they are busy. We sent the food back and asked for a refund. We are still trying to call the actual store to speak with someone and are still unable to get anyone to answer the phone! Wtf?*

*still unable to speak with anyone on the phone, nearly 2 hours after we initially ordered our food!*

On the 19th call, we have finally had an actual human answer the ph one and put us on hold to get a manager! Insanity!

I walked into the store earlier today (about 3pm) and asked the young lady at the counter if I would receive points for pizzas ordered there on-site. She assured me I would.

I ordered two large Extravaganza pizzas. With my Veteran discount and whatever special was running, the total was $17.06.

I just checked my account and it still says "10/60" points which I had before I went to the store.

Please let me know if I will receive points for these pizzas; if not, I can walk 150 feet to the Papa John's. Thank you.

Kindly include the Pangani (nairobi) area in your delivery range, as you have closed your Koinange street branch we have been abandoned. Also since your delivery is so brilliant around nairobi, Uber eats, jumia food etc does not deliver your pizzas. Please include our densely populated area so we can enjoy your speedy delivery of your beloved pizzas.

Thank you for your consideration

Aamir zahid
+[protected]
Aamir.[protected]@hotmail.com

I would like to ask why I haven't received any responses from anyone regarding a complaint I put in on january 26th?

We ordered in pizzas as a treat and were very disappointed. For the money paid, the pizzas were much smaller than the last time we had them, less toppings and cold. We asked for a full refund and didn't get a response. I escalated the case on the 2nd february and again on the 12th february. This is terrible customer service, especially as your pizzas aren't cheap.

Issue a full refund please so that we can choose another day to try again and hope this was a one off.

I also sent an email ot david wild three times and as yet haven't received a responsde from him either.

I look forward to your prompt response on this matter. As recommended by trading standards, I would like to keep a complete record of my case, so please reply back via this email account.

Julia hannaford
Order number [protected]
Dominos 299/290 torquay road, paignton, devon. Was the branch

Blue Hyundai driven by female with red hair in punxsutawney delivering for dominos seen numerous times smoking weed while on deliveries. Seen her putting her pipe back in the dash. This hasn't happened just once. Numerous times she has came smelling like weed and eyes very red. Here name is Laura Collier and works at the punxsutawney branch. She has also been seen smoking in her car outside of the store with friends that she invites down while she's working. This is very unprofessional and needs to be resolved or will stop doing business with dominos and cops will be called

I placed an order at 8:21pm. The delievery person told to come a little late by 10 mins. It was okay. But my order delievered by 9:35. Which is way more than 39 mins. If you can not deliever as your promise please do not take the order.

The ordered delievered was the worst ever. Farlic bread was cold and soggy.pasta was the worst ever, it was just a raw pasta with no cream.

Ao please try to initiate a refund beacuse your order was very pathetic in terms of everything
My order no was 153
Reg mobile [protected]
Email [protected]@gmail.com

To who it may concern! On Monday January 27th/2019 around 7pm.
I had placed an order with Dominos
pizza and selected delivery.
Called in my order . order was confirmed etc at 704 pm.

Waited and waited and i understand winter months bad weather etc but still i waited until 935 pm when my pizza finally showed up.
Not surprising my product was no longer Hot. And looked like it was just thrown together. Disappointing when you spend your hard earned money on poor service ! And lack of customer care!
What i had ordered
1 lg Pizza
Toppings.
Cheese
Pepperoni
Green pepper
Onion
2 lt coke.
Dominos cheesy sticks
And dip.
I was missing my dips.
They gave me dr.pepper instead of coke.
Got my toppings wrong.

Location i ordered from was
65 University Ave East

Waterloo, ON N2J2V9
[protected]
.
Please address this issue.
Sincerely
Christine Deyon

I entered the Domino's at 73/2 Cape St, Dickson ACT 2602, Australia at 6:30 PM on 17th January 2019. At 6:31 I ordered one pizza and paid for. I was told it would take about 15 minutes. I sat down and to my surprise my name came up with 18 minutes! The person after me ordered three pizzas. When my name came up with "Ready" I stood up waiting to get my order. The person who was after me got his order and left the store. I asked at the counter that my order should be ready according to your display and the person who just left was after me! while I was waiting to get my order 2 staff members were serving and one went to search for my pizza. About 5-6 minutes passed. Another staff/worker/manager/supervisor came from behind and instead of a simple sorry or giving any explanation said to me: I will have to wait another 8 minutes!?!?, as it was my fault for their dis-order and running into each other?

Therefore, observing such appalling service and with a great deal of frustration I said: I can't wait and don't want that order any more and left the store at 7:00 PM.

This was my worst ever experience!

About a week ago my husband went to purchase a 7.99 3 topping pizza for my grandson and him for dinner. This was our first visit to Domino. My husband didn't call the pizza in because we had never been before he wanted to go directly to the store to place his order. After waiting 15 minutes he name came up as ready and when he went to the counter to pick up his pizza they told him it had never been made and it would be another 15 minutes. He waited the 15 minutes and finally got his pizza. They never as much as said they were sorry for the mix up. He said they didn't even bother to say thank you for waiting or I am sorry for the mixup. When he got home he told me the pizza was good, but I won't be going back they could have arleast said they were sorry. I have let this bother me for a week and I wanted to let you know of the poor service he got at you establishment.
Thank you
Rudy and RoseAnn Turner