eDreams
Reviews and Complaints

on august 21

I booked 6 flight tickets from tel aviv to larnaca on october 8 and return on october 12 from papua .

booking reference # [protected]

airline booking # OE4465 RPUYHA

i didn't get a confiramtion by mail .

i do see a charge on my credit card

please send confirmation

mail- [protected]@gmail.com

I have booked 4 ticket form the e-Dream and there is no such flights at that time as the Airline fly only in the mornings and the ticket states a departure of 17:00 PM time. They continuously trying for myself to resolve it with the airline company which they are refusing as first they do not fly at that time and my confirmation codes are not valid nor that exist any booking of such.

Really disappointed as a holiday booked long time ago to find out that no flight exist. A swift reimburse of all the funds would be greatly appreciated

In an attempt to make an airline booking for my wife on line last year I somehow paid an annual subscription/fee to eDreams.I received advice to the effect that unless I objected to a renewal my credit card would be debited with $92.68 on 1st July 2022.Despite responding requesting that my details be withdrawn from your records my credit card was still debited.I have sent emails on 29th July and 10th August 2022 to [protected]@contact.edreams.com requesting a refund and for my details to be removed from your records.There has been no response.

On 07.07.2022, I paid eDreams £629.73 and £101 for 3 flights for 2 people on 05.08.2022, 09.08.2022 and 15.08.2022. I got an email from them shortly after making the booking stating that the booking for the 15.08.2022 has been declined and I need to re-book it. They said they will refund me (£204) for the tickets for that flight. For the 2nd flight on 09.08.2022, I contacted their customer service to do online check in on 09.08.2022. I was given a booking reference number that didn’t work with the airline. The customer service agent told me to check in at the airport as the booking is fine. When I went to the airport, airline told be that there's no booking. I contacted eDreams, who then admitted that they've made a mistake and the booking has not been made with the airline. I had to buy tickets with another airline to go to my destination. I was told my eDreams that I will get a refund for that flight as well as the one on 15.08.2022. To date, I have not received any refunds.

Edreams has taken 54,99 euro, through my PayPal account on the 3rd August 2022, without my autorization. I had cancel edreams prime account last May 2022. I wrote edreams twice, asking to refund my money and this company did not reply to me. I need my money back as soon as possible.

fraud! no responce when we got an email saying we where getting a refund within in ten days about 5 times in 4 months! nothing.do not use this company! Absoloutley Awful Company and will be taking this further with TV and newspaper! contact details [protected]

paid for two flights to spain from newcastle in march and paid extra flexi so we could cancel up till 24 hours before flying. we phoned a week before flying and emailed over 40 time's ( we did not even want to cancel we just wanted to change our flight's) eventually got hold of someone after 3 hours on the phone and asked to change our flights to may as had to be within 60 days so picked a date and the lady made us pay another £300 on flights and promised we would get a refund for orignal flights in march as we booked for flexi and its augaust now and had no response to ANY emails. emails been sent every day phoned nothing. we paid extra for flexi booking and its cost us £700 for flights to spain! absolutely shocking and will be taking this further in the next week. i have tried everyday to get a response. the lady said when she took more money off for the second flights that they would get the refund off ryanair and we would 100% get the refund as this was in the time scale given. we paid extra

we recieved an email 2 weeks ago saying

We are sorry to hear you had an unsatisfactory experience with us and we regret any inconvenience this issue may have caused.

Your refund has been processed and should appear in your account within 10 working days depending upon your bank.

STILL NOTHING. after waiting Months called 140 time's in the last two week's.

taking this further if this is not paid by COP today as its a disgrace!

Booking ref [protected]

Booked flights from NZ to Australia return in April 2022. Had to cancel end of June and eDreams just keep saying be patient etc. There are hundreds of us on a private forum talking about taking legal action to get our money back.

eDreams scammed me out of NZ $1227.00.

Contacted Air NZ they said no refund had been applied for, so its just more rubbish coming from eDreams.

My bank is now involved, I am also forwarding eDreams correspondence to Air NZ who are following this up.

On July 12, 2022, I was the victim of theft by eDreams. This company charged my credit card the amount of €54.99 for an annual subscription to the Prime service that I never made. I don't know how they got my card details, but unfortunately I only realized about the fraud too late, as they had already debited my bank account. I can't get through to any customer support agents; it is a chatbot providing customer support and does not let you proceed without entering a valid reservation number.

I will be filing a complaint with the legal authorities in Portugal at this point. Searching the web, I realize that I was not the only one affected by this scheme. I don't even know what the Prime service is and I'm not a previous customer of eDreams.

Hi,

Hope you are well.

I booked a return flight from Sydney to Buenos Aires in November 2021 for March 2022. The Airline cancelled the trip for an unknown reason and I was forced to book a last minute trip with another company.

When calling to re-book the flight, the customer support team states that I can only travel till November 2022 but I do not have any leave to do so.

My request therefore, is to re-book the same flight already purchased but from 15/02/2023 till 30/03/2023 (flexible with dates within reason).

EDREAMS BOOKING REFERENCE --> [protected]

NAME --> FACUNDO GOMEZ OLIVERA

I booked a flight on TAP from Lisbon to Zagreb, Croatia and return to Lisbon. 7/14/2022. Part of this trip was cancelled for some reason. I was not able to rebook and did not go to Zagreb. I received nothing about a refund for this trip and wopuld like to know when the credit will appear on my credit card.

Thank you Paula Krulak

[protected]@nyc.rr.com

I booked today got purchase 685. 82 saudi riyals but they deduct to my account is 874 why like this?

On the 13 th of August 2022 my flight AF1018 ref TRR57B was meant to depart at 0850 and at that particular time was told that same was cancelled.

Alternative options given to me to fly to Heathrow from Heathrow to Amsterdam and from there to Paris.

I could see there were spaces on air france flight 1400 to Cdg on that day being solf at 580, hence space on that flight!

I was the only person of the whole flight of AF1018 to be doing three connections!

Aer lingus was delayed by an hour and was too short time to catch the KLM flight and I missed my flight.

My birhday ws on 14 and my sister booked my flight to Mauritius and there was no flight available until the 15 of August!

I had to pay a train ticket of 220 euro to reach Paris not to missed my following flight.

I als lost my luggage

Hi.

I took a flight from Chicago to Singapore on 7 August. My booking reference number was [protected]. Before flying, I checked my flight details over and over and it stated that I was in 'R' class and had 32kg baggage allowance.

I did not carry 32kgs with me, but about 26kg. At the airport, I was charged 65 USD for this. Honestly, I would not have carried more than 23kg if I had been given the correct information in the first place! I'm unhappy about this as I was unable to plan my trip properly due to this incorrect information.

I have the emails and also my boarding pass and the receipt for the payment I had to make.

Please let me know how you plan to move forward with this as it's not considerate nor professional and fair for your company to mislead clients like this and then have them cover the costs associated with what essentially is a gross misrepresentation. The company ought to have known better and it's not at all just.

Thanks!

Regards,

Vidya

On the 18/6/22 I booked with eDreams for a stay at the Gibside Hotel, UK.

I did not receive a confirmation number and hotel did not have record of my booking so had to pay again for my stay as can be seen on my enclosed bank statement.

My bank confirms that the money was credited to eDreams, the hotel maintain that they never received my payment from eDreams. eDreams customer service system cannot help me because I don't have a booking number!

Thanking you in advance.

Norman Plotkin

Our reference number is [protected]

The names on the tickets is

Martha shehata Fahmi

George samir Fahmi

Julianna George Fahmi

John George Fahmi

Verina George Fahmi

The travel time is 05/25/22

From Dallas to Cairo and coming back on 07/30/2022

Please help us to refund our money back because we wasn’t traveling this day because it was problems with our kids passport and American Airlines and BA they said we will rebooked your tickets or refund it for you after you renew the kids passport. We renew the passport for our kids and they refused to help us to rebooked our tickets or give us our refund back, so please help us to get the refund back because all the time when we call American Airlines and BA they said your tickets and the refund will made with EDreams not us thanks.

Booked flights through Edreams and their confirmation came through on 11/07/22, flights were taken on 4th and 7th/8/22. Congratulations Membership email received on 11/07/22 stated we had one months "Prime membership: $0.00 (free trial)" till the 11/08/22.

There was no information on how to cancel membership.

Bookings and flight were taken within the free membership period. Now they have debit our account for $89.99 without our authorization.

We would like this Membership refunded

I purchased felxible date tickets for our trip, however, in trying to modify my flight through customer service, I am informed that considering FlairAir modified my flight time, this service was no longer available to me and that I am now required to pay for any changes.

When trying to understand your customer service employee and asking to repeat as her english was difficult to understand, I was hung up on and told that my calls to the customer service line would no longer be answered.

I remained polite the entire call, I asked to speak to a manager in order to better understand the information begin reported and was denied such request stating that I needed to read the terms and conditions.

I read the terms and conditions, PRIOR to purchasing the flexible ticket. Nowhere does it say that if the airline cancels or changes my flight without my autorization, that I would lose the possibility to change my flight.

Booking reference [protected] to travel from SA OR Tambo int to Sao Paulo Brazil on the 21 Sep'2020.

Airline cancelled our tickets due to COVID restriction and we requested for refund for both flights and hotel but to date, Edreams never gave us a refund. I've made contact with the airlines and TAAG confirmed that the refund was made directly to Edreams.

can I please get any assistance?

On June 12, 2022, I received email notifications from eDreams that the flights I had booked for my travel companion had been cancelled by the airlines. At that time, I contacted eDreams customer service and requested a refund of $718.35 USD for the canceled tickets. I was told that eDreams would mail me a refund check. Today is August 10, 2022, I never received the refund. When I check the ticket status for eDreams booking reference: [protected], all it says is "As your travel agent we have requested a cash refund on your behalf."

Please have eDreams issue a complete refund of $718.35 USD for the tickets under booking reference: [protected].

All airline tickets have a policy that can be canceled within 24 hours. However, only the return flight will be refunded. No refund for outbound flight.

I offered to cancel a few minutes after the reservation was confirmed.

The reason for canceling is a valid reason

After I bought the ticket, I saw the news

The content is that London's Heathrow Airport will randomly cancel flights for 1,500 people every day until September 11th.

I can't travel with peace of mind. So I immediately canceled myself

I later found out that this E-Dream has a very bad reputation and seems to be a scam.

If it is within 24 hours, there is a provision to refund for any reason, so I would like to ask you to process it as soon as possible.

I paid ¥324110 and got only ¥146991 for the return ticket