eDreams
Reviews and Complaints

Hi Dear,

I booked flights via edream in January 2017, I had car accident in Feb 2017, still I am walking with walking aid, I have cancelled my flights in July 2017.

After many forward, backward emails I haven't receive refund, as edream email, I am eligible for tax and vueling accepted to return my money via edream.

I haven't receive feedback. Everytime I am calling to edream separate person picked the phone and I am on line for 20 minutes without any response.

Please advise me,

Regards,
Nadia

I've booked on opodo a one way quantas ticket sydney-bali for 2 people for the 20/3, single price 350$ total cost of the reservation on the receipt (see picture) 703$, but on my bank account I've been charged 1410$! I tried to solve it through the e-dreams call center but with just the suggestion of claim online.
Sure there it's all a mistake
Hope you can give me some explanations
Kind regards
Matilde

I receive your email sales100 REDUCTION 30 EURO
I RESERVED TICKETE
CAIRO PARIS 18/1/18
BSL CAIRO 3/2/18

ĶOKQYL

I PUT as your instruction...SALES 30 (REDUCTION CODE)
BUT YOU MAKE ME PAY FULL PRICE

IT WAS NOT TRU REDUCTION ANNOUNCE

I RECLAM REFUND ALL PRICE because it is Scam and cheating...even i am old custumor of edreams

Dr AKKAD Ahmad Hadi

I have booked the flights from Prague to Moscow and back. Since these flights are supposed to be covered by our University, I have used the form in the eDreams web page to ask for the invoice (note that my credit card was charge for the fare immediately).
I asked for the invoice twice. First submission resulted in an e-mail from the company that my query will be resolved soon. Since nothing happened within two weeks, I submitted a new query but this is without response.

I wish to inform you that today my bank account showed €22.95 pending for edreams. I am unaware that I have booked any flights or accommodation with you in the last few months. Would you please investigate why this has happened and kindly refund me the amount above. I would be obliged if you could look into this matter at your earliest convenience and report your findings to me as soon as possible
Many thanks
Fiona Mcauley.

edreams !
enightmares more likely

They failed to adequately advise me of a change of flight time, leaving me and my wife stranded in Peru making us miss our transatlantic to Madrid and onwards then to Dublin
I had to make complete new arrangements to get home (via Atlanta USA) and incurring additional costs of $4, 580
Over 3 months of chasing ‘edreams' to accept some responsibility has yielded absolutely nothing !
They have no problem taking your money but when THEY act unprofessionally, they will have no problem in abandoning you and ignoring your pleadings for help
NEVER AGAIN edreams - nor should anyone else

I used Edreams to book three flights yesterday( Amsterdam-Istanbul, Istanbul-Dalaman, Dalaman-Amsterdam). This is the first time I use Edreams to book flights and I thought there should be at least on email to confirm that I have done this booking to be received. They clearly state that customer will get one email immediately after booking and then a second email confirming their flight. However, after one day, I did not receive anything and I could not find a way to contact them.

I booked a ticket to Northern California for January 2018 to attend a training course which was postponed due to the forest fires. Calling them, they offered to rebook the ticket at a higher rate and NO refund in canceling my reservation. When asking where to complain, they said it's not them but the travel company and practically shut the phone.

WOULD NOT RECOMMEND THIS WEBSITE TO ANYONE.
Other budget online reservations amend tickets. This is a total S C A M.

Dear Sirs,

At December 2 I ordered five single flights from E-dreams (Vientiane-Bangkok, Bangkok-Medan, Medan-Palembang, Palembang-Batam, and Singapore-Bangkok). Total sum 400, 06 €. I never received anything from E-dreams (or amadeus), and at December 11 I made a reclamation to VISA in my bank (Bankinter). Since I had no reference number or confirmation it was not possible for me to get in contact with E-dreams. I have still not received any repayment or explanation. To phone is impossible from where I stay now. I would appreciate an explanation for this neglect of E-dreams and a repayment as soon as possible. I have been a customer of E-dreams for many years, but this is the first time I have received nothing for my money. Two attachments could not be included.

All the best
Carl Yngve Gran

On June I booked a air ticket from Ho Chi Minh to Male, with connection in Kuala Lumpur. Around 2 months later, I got an email from edreams that airliner has changed the flight schedule and asked my confirmation. The first bad thing of this company is that they asked me to confirm by calling them. I cannot confirm by email or in the website. The second problem was I cannot confirm because the change simply disconnected the flights. I couldn't catch the second flight. So I made an international call to say to them that the flight was disconnected and for that reason I cannot confirm the changes. I asked them to give me another alternative, and they said will call me back in 48 hours. Passed more than one week, I called again, same answer. Some days more, another call for them, same answer and never called back. I called the airliner directly and after they give some options not workable due my short schedule, they suggested me to request the full refund. I accepted that and bought another air ticket by another airliner to go to Male. When I requested the full refund, the airliner SriLankan said I have to request to the travel agency that I booked the ticket. Already called two times this company edreams for a simply request of refund and they just say will check and call me back. But NEVER call. The flight is on 29 Dec and up to now I don't have any answer from this company. I already used Orbitz, Ctrip, Cheapoair and never had any problem. But this company eDream have the worst customer service ever.

My name Baruch Hermon, I booked a flight tel-Aviv-Berlin-tel-Aviv, ref number: [protected], I don't remember that I added a baggage and wanted to do so but online telephones were worst, in a loop, unbelievable!
I wanted to E_mail to you, but there is no place which mentions this as if you don't want others to write to you.
please be kind and guide me how to solve that problem,

Regards, Baruch Hermon
[protected]@gmail.com

I booked Ticket for NBI-BOM and back on 07.12.2007 and paid for it. My PNR NO : S3RPMJ and Booking Ref is [protected] and cost paid is $711.18.
I have to postpone my travel and I am requesting for cancellation of my ticket both side, but eDreams is neither giving me a proper reply nor agreing to refund. They are saying Ethiopian Airlines to refund, and if I wrote to Ethiopian Airlines, they are saying eDreams to refund it.
I don't know about my mistake and I don't want to suffer.
Requested to please find out a solution.

To whom this may concern

We recently made reservations for three adults air fare from San Diego to san fransico from the 13th thru the 16th of December

I didn't notice dream had charged an additional $45.80 on my atm card without my permission

We had used edream website in the the past for our traveling needs

We had never seen any additional charges in the past like the one we noticed This time

Please refund the amount back to my card

Thank you

trying to change my flight with edreams seems impossible
they do not have an email address in which to do this
so i tried telephone. the answering service just goes around in loops, eg press 1 for this, stay on the line, then it starts again press 2 for etc but no one comes on the line!
not alone the cost of the call from another country
there is no way to contact them

My booking was cancelled because of wrong name and nobody was prepared to assist me.I have been tossed around and my child is frustrated and stranded overseas right now I have been on the phone for 7hours.
Please can I be reimbursed for the ticket was booked on my name Joyce Moerane instead of Lerato Maria Moerane and it wasn't my fault.

The agency didn't send me the confirmation but money was taken. I will like to have the copy of that ticket aswell.

On the 5th of November I went to the airport to get on the plane from Lisbon to Frankfurt, and from there to Washington.

The details of the flight are right here:

https://www.checkmytrip.com/CMTServlet?R=OGKTAG&L=US&N=GASPAR

(Exhibit 1, 2 and 3)

With some surprise, when I was checking in, my ticket had not been issued, and the employee from Lufthansa informed me that Edreams had not issued a ticket. They tried to contact Edreams customer support without success and asked me to do it stating that the flight was full and there was no point on even trying to get on that flight. They also informally said that this (absence of issued ticket) was something that was often with Edreams.

I contacted customer support following a maze of voice recorded messages, ended up spending 10 euros, until finally got around to talk to a very friendly customer service agent. Originally my flight was on the 4th of November. I called in September and offered my credit card to pay 180 euros to change that flight to the next day. It's on record.

He informed me that there was indeed a call to Edreams in September to change the flight but the agent in charge had no proceeded with the change, so my original flight was still standing. He gave me three options:

1. Fly with United the same day - I had to pay close to 4000 euros;

2. Fly in a few days with Lufthansa - I had to pay close to 1000 euros;

3. Cancel the flight and lose the return flight.

I informed him that I was cancelling the flight and get to Washington through another company, which I did, through Delta Airways, that same day. But first, payed a taxi to go home, slept for two hours, and payed another ride to the airport to get on the plane. It was not a pleasant day, with expense pilling up.

I got to Washington and with some surprise I got this email (exhibit 4) on the 7th of November, stating that a flight from Lisbon to Frankfurt was scheduled to leave on the 9th of November. This is obvious an error from Edreams since I was already in Washington and explicitly said that I didn't any of the options the agent offered me. It's on record.

On the 9th of November I get another email (exhibit 5) with another flight change, stating a flight from Frankfurt to Washington on that same day. Another mistake.

And again on the 9th of November I get another email (exhibit 6, 7 and 8) with even more flight changes. Lisbon to Frankfurt on the 5th of November, Frankfurt to Washington on the 9th. Another mistake.

I tried contacting customer service to solve the issue. Someone was about to listen to the calls and give me my money back along with an official apology. My biggest surprise was to find out that I had in fact contacted Edreams to change the flight but supposedly I had not given any credit card details. This is a lie. I called several times in September to change the flight and ended up offering my credit card details in order to pay 180 euros (130 euros for United, and 50 euros service charge for Edreams).

I would like to discuss this subject further because I have to listen to the proof myself. In this dispute I cannot trust your words since you are the most interested part.

I have a witness that was listening to the conversation at the time and corroborates my claim.

I made several calls in order to settle the change. Often your support line would end up getting disconnected and I repeated the call once again until finally got what I intended.

It was frustrating to repeat everything again and again. We are not talking about one single call.

And how can you explain the attachments, my new flight dates and time? (please check attached documents)

For the record, I need the following information:

1) Recordings on all the calls I had with edreams the past 3 months

2) Names of all employees involved in the calls

3) Explanation on how my confirmation code now shows a different trip.

4) Explanation on how now I seem to have a new bookings on the 7th and on the 9th of November?

Please state your information has clearly has possible and with sustainable proof so I can proceed with legal action later on if the outcome of this dispute doesn't show your wrong doing.

I will also publish every detail of this conversation on general social media as well as professional claim sites to highlight customer service practices of edreams.

My nine is Germain Ntembi, I am working with UN Mission in Somalia. I brought a ticket today with eDreams to be travelling from Nairobi to Kinshasa on 21/12/17 and coming back from Kinshasa to Nairobi on 09/01/18. My ticket booking reference is [protected] I contacted Kenya Airways to issue my ticket and they send me only one way ticket from Nairobi to Kinshasa on 21/12/17. I paid for that ticket $ US 1, 083.07.

I booked tickets months ago. I have called various numbers of times and no one helps me. They keep saying the airline is closed in order to amend my ticket. My name was spelt wrong by one letter and they have made such an issue about it. Someone will call back in 24-48 hours and NOTHING! one week after this someone gave me assurance that they would call me the next day that was TWO WEEKS AGO! Called again and they gave me the same excuse! the airline is closed except this time not in UK time but Australian time. After this while I was still speaking to them to sort it out they transferred me and disconnected the call saying that the issue was resolved and they would have to disconnect the call! the issue still has not been rectified and we are flying with an infant in two weeks! I AM NOTHING BUT APPAULED IN THIS BEHAVIOUR AND DISGUSTING CUSTOMER SERVICE!

My relative, Tajul Islam Chowdhury, paid USD $ 221.42 and 162.44 using his SCB VISA Platinum card (No: [protected]) to buy online air tickets from Air Asia Airlines (Kolkata-Jaipur) for my family on October 29, 2017 by edreams website. At Kolkata airport, however, the Air Asia Airlines officials claimed that I have to pay for the ticket as Mr. Chowdhury's online payments were unsuccessful. I paid for the tickets again on that spot using EBL VISA Platinum card (Name: ANM Golam Kibria, Card No: [protected]) on my travel date, i.e. November 05, 2017. I request you not to charge the amounts (USD $ 221.42 and 162.44) to Mr. Tajul Islam Chowdhury's credit card as I have already paid for the tickets. We have already informed the matter to Mr. Chowdhury's bank.