eDreams
Reviews and Complaints

purchased return tickets with them from Belfast to Manchester but only got on way ticket reached the airport the booking number was not
recognised tried to ring them for days no answer and one fool picked put after a long struggle but ther was no much help took all my money and I had to purchase return tickets again

When booking a flight my son's ticket was booked with a mis-spelling of his last name, two LL's instead of one. Contacted eDreams, who has indicated that a new ticket must be purchased, refund the old and purchase a new one at the current price. The price is now approximately $575 higher than the original and the fees were not eDreams but part of the airlines and parties involved.
After speaking with the airline and the company that purchased the block of tickets, appears that all parties indicate that this can be completed except for eDreams, who would like to profit significantly by making this name correction.
Time is running out before our trip and this is already four days into this issue with little or no resolution, except at the price of $575.

Hi guys

I went and booked my holiday flights to Ibiza for myself James mccue
and my partner Angela McIntyre after receiving the conformation
I later that night noticed there was a letter missing from my partners name
I had missed the r in her second name

I called the next morning to get it fixed they were wanting to charge me £65 for the extra letter to be added. that was fine I gave all the bank details for them to do that. so I left it 2 weeks and nothing had changed so I called back and again they said it would be sorted. by this time I has received my eticket details on my trip and there was nothing about Angela's eticket
they have now told me I have to pay for a new ticket for Angela and they will refund the ticket but could take up to 8 weeks. im sorry I don't just have a couple of hundred pound when I have already paid £367 for the 2 flight tickets

I booked a flight with edreams and had to call to confirm as the email confirmation said I was to wait on another email coming through before going to the airport, and I only had hours to spare. I was assured the booking had gone through and all was well. At the airport FLYBE had no record of a booking for me from you, and after I showed them the emails I had from you they told me that the reference numbers you provided were not and have never been FLYBE booking references. I paid FLYBE directly to travel on the same flight, and have been calling and emailing and submitting claims on your website ever since, but no one is remotely helpful. I get no answers to anything written, and on the phone there is never a supervisor to talk with - which when the operators online tell me there is nothing they can do, is not acceptable to not have someone else there able to deal with the problem.
You have taken £140 for a flight and not provided me with any means to take the flight. This is fraud. I await a speedy response, this has gone on for almost a fortnight now
Booking reference [protected]

I booked two flights on Friday May 13, 2016 and I received an email stating that eDreams needed to contact the airline to confirm the two flights. Saturday morning I received another email stating my two flights were unconfirmed because there were no more seats available. I went back on eDreams website only to find the same two flights available at a cheaper rate. To top it off, they charged me for the two tickets and it has already been 72 hours and I still have not been refunded! It was my first time booking through this website, WILL NOT BOOK THROUGH IT EVER AGAIN NOR WILL MY FAMILY MEMBERS OR FRIENDS. Absolutely not satisfied with this website at all! I called costumer services to complain and all they said was that I would receive my refund within 24-48 hours. A complete lie!

I tried to book three flights through eDreams and one of the flights was declined by my bank because they suspected fraud.

eDreams emailed me to say that the flight purchase didn't go through and that I had to contact their customer services team.

I called and was on hold for ONE HOUR and no one ever answered and then the line cut out. This cost me £36.28 - which was about the same amount as the cost of the flight. I then tried to get hold of them repeatedly through Twitter, which they were a bit more responsive, but it still took them three days of me chasing and chasing for them to get back to me on the details of which flight was cancelled.

This is horrendous customer service. I can't believe I spent that much money on a phone call for no one to ever actually bother answering.

Hello,
At 13.05.2016 I attempted to book two tickets from Cologne to Barcelona with hotel and back. I chose to pay with Paypal, after being redirected to Paypal site and confirming payment I wasn`t redirected back to the eDreams host site to finish my booking. I didn`t receive any confirmation or such, and not able go back to that booking process like I never been there. Paypal transaction status is pending, waiting for confirmation from eDreams. It is two days already that I dont understand what is going on.
I really want those tickets, assistance would be very appreciated.
Best regards,
Roman Kanevsky

Today I booked a ticket through your company from larnaca/brussels you cashed twice 116.19 and 122.23 euros
Please cancel both tickets and seat for tomorrow by ryanair and reimbourse my money to paypal

Your reply will be very much appreciated

My name is crystallia merhi
Thanking you
Stalo

eDreams booking reference number: [protected]
27.4.16 purchase a ticket paid by PayPal,
here is the mail I received from eDream :
We would regret to inform you that we have checked your reservation details and noticed that your booking is not confirmed, However, if any amount is charged for this booking, it will reflect in your account within 7-10 working days.

the 10 days is expired, I sent to them all the paypal bill and the doc of payment, they continued to ask me for that documents instead look the reference number of the payment.

not yet fix it. please any of eDream contact me.

Do not purchase anything from this company (Edreams). They collected my money in a matter of seconds.

However, when it came to getting a refund, they basically just told me I was on my own and I needed to contact the airline to get a refund. Guess what? They said I could only get a refund by calling the airline. I live in taiwan and the airline is in spain!

And, the phone call to spain will probably cost half of my ticket cost!

This is very frustrating. And, they kept on answering me with robotic answers.

I very much would like the world to know edream is a scam if you take the refund issue into consideration. Once again, please do not purchase anything from this company!

On 23rd April i went on line to book a return trip from Leeds Bradford Airport to Barcelona El Prat, on completion of this booking i was informed that the booking was unable to go through and all monies will be returned to the card . Later we checked the card and the cost of the outbound Flight on Monarch airlines at 6.40 am 27/4/ 16 Flight Number ZB 1254 was taken by Monarch but not refunded to the card . I have now been in contact with eDreams on 4 occasions, on the first 3 i was informed the funds would be returned with 2 working days, however on the last occasion i was told nothing could be done and i have to visit this site and message my complaint and await a response . So far i am extremely disappointed with this whole process, firstly the booking not being completed satisfactorily, second the monies not refunded and worse is the after service, having to make four lengthy calls at my expense only for this matter still not to be resolved...

Hello,
Yesterday evening I attempted to book a ticket from Dublin, Ireland to Dusseldorf International Airport, Germany. I decided to make the payment via my Paypal account but after I chose this option on the next screen there was no information, such as a reference number, my booking status, etc. At about 1 pm today, after being unable to find an email address I could use (I must admit they have one of the most complicated web site for customer service I have ever come across but after seeing so many complaints in the Net I think I now understand why they are making contact so difficult) I found a phone number which I used. I was advised by a rep in Billing that due to a technical error on their side the transaction did not go through and I needed to book another ticket (I used another on line company especially after I noticed how the price had now gone up). I was advised the pending transaction in my Paypal account would be removed with on two hours. It is now after 11 pm and the pending transaction is still in my account. Paypal have advised me the only person who can remove this is Edreams which they have not done despite saying they would. Any assistance would be appreciated.
Kind Regards,
Leslie Shoemaker

I booked a Ryan Air flight via eDreams on 17th February 2016 for a flight on Sunday 20th March 2016. This flight got cancelled due to an air traffic control strike. The airport had not been listed as affected and Ryan Air have subsequently refunded the full cost of the flights (confirmation 21st March). However, because it was booked through eDreams, the booking was done with their business card and therefore eDreams have received the refund and not passed this onto me.
I have had no correspondence from eDreams regarding this incident and would like from them a full refund of £97.98 to which I am entitled to and that has been refunded to them via the airline. I am happy and able to provide any necessary documents e.g. booking confirmation, and confirmation of refund from Ryan Air.
Booking Reference XNFG62 OJ3IUY

Hello
My edreams reference is [protected]. My question is i booked two flights with ryanair using your company using my visa debit card. I was charged twice however ive since been refunded by your company however im very concerned as the Debit card number i used to book my flights are different to the debit cards showing on both my ryanair confirmation booking email.. Why are My two flights showing two different MasterCards when i paid for both using the same visa debit card.
Looking at all of these negative comments i need to assured there is no type of fraud usings peoples debit cards here.
Please respond as soon as possible and assure me all is ok with My booking.

Firstly I would like to bring to your attention that I have been over charged around £120 when booking my flights from Glasgow to Alicante. I recieved the first conformation email which clearly states that the total booking cost would be £138.44 however upon looking at my bank statement I have been charged 3 seperate payments of £138.44, £49.99 and £78.79. This is not what I had agreed to upon purchasing tickets from your website. I am very disappointed with this and as a result have been put under a great deal of stress as I have bills ect. to pay. You must note that I am a University student who does not have the income to sustain this amount being unfairly taken away from me. I am able to provide evidence of emails in which I have received plus the direct bank statement which I have clearly showing that 3 separate transactions have taken place. I am a regular customer with eDreams and am very disheartened with the way my booking has been dealt with.

Hi, my eDreams reference number is [protected], usually I check the deals and then book from the airlines itself, this time it was late night and I booked via eDreams, woke up next morning feeling that I probably paid more than needed, something was not right. I found out that I paid around 3000 EGPs more than what I would have paid if I booked the same itinerary directly through the airlines, so I paid equivalent to 14000EGPs (5842.89 ADE), Vs 11000 EGPs, that's around 22% extra that I could have used during my vacation, so definitely not a better option and not a normal commission even. I will not try to cancel because my previous experience with Expedia and the reviews tell me that I'll probably loose more than what I already lost by booking through eDreams. I'd like the company to reconsider its offers and the deal they gave me, at least charge a reasonable percentage. Other than that I will really never trust this service again.

If you are tempted to book a flight through them, I STRONGLY recommend you consider my experience and just walk away.

I booked a flight from Paris to New York, and received a booking confirmation. During my booking, I added a comment requesting a gluten free meal if possible.

Shortly after I received a strange email saying my special request would have to be considered by the relevant department, and my ticket would not be issued until that was done. Weird... I'd like a meal I can actually eat without being sick, but I never said I wanted that to hold up the ticketing process.

11 days later, and after emailing eDreams twice because they were not sending me an actual ticket and not responding to the meal request, I decided to call them. Its only then that I was told my booking had been cancelled the same day I made it, 11 days ago.

They claimed they had emailed me, but although I received several automated emails from them, I never received the important one they claim was sent to tell me the booking had been cancelled. In fact I received automated emails them the day after, about my meal preference, saying the relevant department would be in touch, which certainly made it sound as if my booking was alive and well.

So its 11 days later, I have no booking anymore all of a sudden, and I'm on the phone twice, with two different operators. Both lie to me and say there was a problem with my bank, and the payment for the flight was refunded to me. I tell them if they received the money from my bank (which they confess they did) and then decided to refund it to me, that is a voluntary process on their behalf and so not a problem with my bank. Like robots, they try to tell me 'Anyway currently we have refunded you and all you can do is make a new booking'. 11 days later, I would be looking at a much more expensive flight, with the departure date now less than 2 weeks away.

Then they tried to tell me the real reason for the cancellation was because I was not happy with the fare. I asked them what on earth gave them that impression, and they were unable to tell me.

They then tried to blame it on my special meal request: since I had written to alert them to an allergy, this had caused the cancellation. I asked them whether they really thought that made ANY sense at all. The operator grudgingly agreed it didn't make much sense.

Finally I spoke to a supervisor who at least cut through the nonsense and told me they had sold me a fare which was in fact no longer available.

She was unable to explain to me why I never got an email or a phone call about this, nor why my two emails to them went unanswered for 11 days. She said their team would try to book me a cheap new flight, put me on hold, and after ten minutes, their system hung up on me.

I actually can't imagine how eDreams could have failed more at any step along the way.

To save yourself the potential for a lot of wasted time, money and frustration, or maybe just in solidarity for what they put me through: I'd suggest you just give their 'service' a miss.

Booked with edreams for supposedly cheapest flights to Cork. Was charged £90 extra for 'transaction charges', so rang customer services to complain, who told me to email edreams help desk if I was not happy with charges and I would be reimbursed. Had exchange of emails with helpdesk, but they said that the extra charges were shown when I booked the flights, but I did not see anything when I booked on line. Very unhelpful staff on exchange of emails and I did not get reimbursed. Steer clear of this company and book direct with Ryanair. I will not be using this site ever again.

i booked a return flight from estleigh to leeds/Bradford airport on the 19th march 2016 with edreams, had I known about this company I would never have booked it with them. the price of the flight was £156 per person, by the time I had filled out my details etc the price had risen to £205. I phoned the company to find out if they had a cheaper flight only to be told it would now be £212. I went back online & paid £410 for me & my wife. 2 hours later the flight was advertised for £156 each. what a rip off this company is, I will never use them again I would advise people to steer well clear of them. incidently it should of been £10 booking fee but they charged me £24.01. I could of got this flight at least £50 cheaper if I had booked with the airline direct..i did not know this until it was too late & I had already booked with edreams. I know I will not get any refund but I want people to know what theyre letting themselves in for if they use this company. William luffman, booking ref 3ercy 19/3/16

Hi,

I would like to express my shock and disappointment at my recent booking. There are 2 issues in question: a hidden administrative fee, and an overcharge by RyanAir (for which I was referred to RyanAir).

After booking through eDreams (redirected from SkyScanner) for a one-way ticket back from Morocco to London (for a group of 4), I realised that I have incurred a hidden administrative charge of £55 on top of the £70 airfare, after checking my bank statement out online. I find this ridiculous and obviously upsetting, given that the hidden charges were not made known to me when I was booking it, and only surfaced to my knowledge after the amount was deducted from my bank acocunt.

On top of that, the hidden charges were 73% of the airfare. This is an exceptionally unreasonable, not to mention unethical charge. We also find it extremely irresponsible that the hidden administrative charges were not explicitly reflected when we were about to pay for the tickets online. We were under the impression that the costs of the eDreams booking would be the same as RyanAir's (which in fact, IS the same), so it would not matter if we booked from either. In no situation would it EVER make sense for us to book via eDreams with the awareness that we would have to pay more than if we booked from RyanAir directly.

I have called up eDreams Customer Service hotline and judging from their tone, they were very reluctant on refunding us the unnecessary hidden charges. Moreover, I take issue with the fact that the eDreams representative refused to help me with the extra £5 RyanAir has charged (£75 instead of £70) and referred me to RyanAir instead, after informing me that RyanAir has overcharged me on this.

I would like to stress that, had we have known about the unnecessary charges, we would never have booked from eDreams. After this incident, I have managed to read from the Complaints Board that eDreams have a vast history of UNSETTLED complaints, and this experience, on top of the complaints I've read, has seriously made me, and all other potential customers, question the reputability and credibility of this site. This is an extremely unpleasant experience and has put me off from future purchases via eDreams.

At this point in time, I am entirely not confident that I will get a refund on behalf on my friends who are travelling with me. It has come as an ugly and untimely shock to all of us, who feel that the unnecesarily and unknowingly incurred hidden costs are unjust and inequitable, especially since we are students, and especially since RyanAir offers the same fare without administrative charges. Whatever expectations we have had of a fuss-free transaction with eDreams have gone deep down the drain.

In light of this, we sincerely hope that you would answer our request ASAP and permit a one-off refund. Considerations of unsatisfactory responses or a lack of response at all will lead us to bringing a legal action against eDreams before the Small Claims Tribunal, which I feel is long overdue considering the amount and extent of complaints, inconvenience and disappointment you have caused us and previous other customers.

(I have sent the exact same feedback on eDreams' website, and am awaiting a reply as of now.)