eDreams review: Fraudulent claims and withholding of money 112

E DREAMS -- AVOID AT ALL COSTS

THEY ARE FRAUDSTERS

AVOID, IT'S A SCAM

I will tell you what I know about eDreams, it has ruined my weekend so far and let's hope that is all... for what I know it could also ruin my trip to Buenos Aires, but let's keep our fingers crossed.

I was trying to book a ticket to Buenos Aires on thursday through edreams; when I thought I had done this, the website informed me "sorry, your payment didn't get through" no transaction etc. failed blah blah

that was all, end of story

Next morning, still planning to go to Buenos Aires, I book a ticket through netflights.com (bona fide site, no problems, as usual): all OK, booking, paying, confirmation emails, everything normal, I always book online, never had any problems.

Suddenly, about 14 hours after my transaction failed with eDreams, and an hour after I HAD BOOKED MY TICKET, there comes a (single) cheap-looking confirmation email that my flight was booked through eDreams. They had decided that, after all, they wanted to take my money, some 14 hours after the original transaction had failed, now I find myself with this dilemma, I check online and it is FULL OF HORROR STORIES ABOUT EDREAMS. But guess what, I contact Edreams, they tell they cannot contact Air Europa until Monday. This was last night. So this morning I decide to contact Air Europa, and they tell me that yes, they are open to deal with agencies such as Edreams, all day on Saturdays until 6 pm. So the chap from Edreams was lying through his teeth. Now my credit card company has opened an investigation on the transaction and my card has been cancelled. I'm gutted and hope everything is OK as the ticket costs 700 quid. I'm gutted, it has never HAPPENED TO ME IN MY ENTIRE LIFE, this puts me off ever booking online again and my only online booking from now on will be 200 quid and less, otherwise I go through a travel agency, I prefer to pay 50 quid extra and not go through this type of stress.

E DREAMS -- AVOID AT ALL COSTS

THEY ARE FRAUDSTERS

AVOID, IT'S A SCAM

Hi,
I've just booked a ticket from Madrid to menorca yesterday night and they have send me an email saying that they didn't accepted my visa payment but when I called the bank they told me the money has been held by vueling, They asked me to call them but it cost £1.60 per minute and its no way I'll pay more money to them. any advise in what to do next?.
thanks

SAME AS ALL ABOVE.. booked a flight for my brother who was in Belgium whilst I was in England, that normally shouldnt be a problem however they sent a DODGY EMAIL from an address different to the one mentioned on my e-reservation asking for verification of my personal details by sending a scan of my PASSPORT AND FRONT OF THE CREDIT CARD! This immediately rang alarm bells.

I called my bank and they said E-Dreams HAD been authorised and had also TAKEN £28 from my account. So I emailed them back and asked why I hadn;t been sent an e-ticket, even though they had already taken money from my account whilst still asking for verification? Stinks of identify theft..

STAY AWAY!

Hi all
I am also a recent customer with e-dreams..

I have recently booked my flights home from L.A to Munich on the 26th Sept.
Long story short i now need to change my flights to L.A to Cork Ireland and on the 20th/21st Sept.

I am having so much trouble contacting them by phone, i have at least 7 or 8 numbers fr them, half of them dont work.

The main number to call i gather is [protected]..its based in Barcelona, Spain.
I am calling from Canada and would be about 8 or 9 hours behind Spanish time so maybe i have to call earlier?maybe before 5pm?

I am currently only hearing a dial tone&a little bit of music when i get through to this number, i havent even heard a voice menu..?

Would be so greatful if someone could help me out, this is stressing me out big time..

At this stage i done care about extra charges or whatever, i just want to speak to someone on the other end of the phone to change a flight..Shouldnt be this hard like..

Thank you!

I booked by ticket today from warsaw to szczecin through edreams.. soon I got an email stating that my card number was wrong.. I called their customer service to ask what has happend what's wrong with my credit card since I know I have money on it... they asked me to make a purchase with another card.. I also double checked with my visa do find out if this transation when through and visa has stated that edreams took out money from my accound and then they put it back.. I do not trust this company as far as I can throw them.. somone should do something about this company.. They are nothing but scamers... non of their numbers work... DO NOT BOOK WITH THIS COMPANY...

JO

Horrible service, no contact number, no response, money held, ticket not issued!

yes i agree

I have bought 2 returns tickets to Australia! My first trip to Australia, was so excited ...and it was not the first time I was dealing with e.Dreams... So I trusted them... after I confirmed 2 return tickets to Australia, Tr : eDreams Claim ID: 372568 YC12UQ, I received an official confirmation from e.DREAMS, then 1 day after, new email telling me that 1 way was cancelled... the Bali- Sydney, not feeling any responsibility about the second part of the trip! and informing me that Sydney-Bali were still valid!? and has been charged on my credit card! I asked in many emails please to cancelled all the trip as e.DREAMS could not guarantee the 2 return tickets (what was the point to keep 1 way?!)... e.DREAMS send me an email to contact Virgin, like it was not their problem, and Virgin was telling me that the request had been done by them and everything was in order...if I wanted to cancel it will cost to me $aud 174! So I did all my reservation through e.DREAMS, trust them and today I am in the middle of a ping pong game between them, "it's not us...it's virgin" and Virgin " it's not us ... it's e.DREAMS"... I am almost in it since 2 months! I informed that I will oppose to this transaction with my Bank, and receive a treat from Virgin: or I paid $ aud 174 to cancel what I have never reserved to them (but what e.DREAMS had reserved) or if I pursuit them for FRAUD I am in the black list of their company and I will not have any refund... What a nightmare! My first trip to Australia I will remember ... still waiting for e.DREAMS to help me to solve this situation with Virgin... I am the only one who feels deceived!

DO NOT BOOK VIA EDREAMS/ E-SCAMMERS!

Thoroughly disgusted at the "secretive" charge from my bank account, never mind the extremely rude woman I spoke to who not only spoke over me but put the phone down on me whilst I was talking.

You can't take money out of an account at random without an invoice.

I WILL NOT BE BOOKING WITH THIS COMPANY AGAIN AND WILL BE TELLING EVERYONE I KNOW TO AVOID IT AT ALL COSTS!

For all the eDreams Victims out there!

www.facebook.com/EDreamsNightmaresVictimsUnite

https://www.facebook.com/EDreamsNightmaresVictimsUnite

I had a bad experience with this company too! And they offered me 15 Euro's toward my next trip through them.After the absolute hell they put me and my girlfriend through, I started this FB page and started causing a commotion.Since starting up the Twitter, FB and other Pages, I had one of the Marketing Directors of eDreams contact me.So it means that my cause is working!
Please go join and tell us your story! Let's share our bad eDreams Experiences with the potential first time "victims" or past "victims"
Let's make them listen and do something for a change!
Bad press make for open ears!

hi! my name is Patricia i pay my ticket from Miami to Lima .3 days before, but yours e-dreams .send e-mail the confirmation number, but when i call aereo company ta ca ..costumer serv, said, yes, ms do you have reservation but no ready is paid! horrible .what happens with my ticket ..i need some people working for company e-dreams..please! i afraid...this is my first time buy my ticket with yours...q you answer my question please! :(

THE SAME THING HAPPEN TO ME I AM STILL WAITING FOR A REFUND FOR $1200 USD OVER 3 MO AGO I AM TIRED TO CALL THEM AT MY OWN EXPENSE ANY ADVISE carrerasfer@yahoo.com

In order to see my dying brother in Belarus I bought on March 6 from you ticket to Minsk through Moscow (ticket # SU/ETKT 555 [protected], BOOKING REF # 42PA5X) EDREAMS (AGENTID03140294)

However, the representative of the Aeroflot 29 of March didn't accept this ticket due to lack of visa to Russia. I bought a new ticket and flayed next day directly to Minsk with Belavia.

I had visa to Belarus but nobody mention that I need visa to Russia where I need be there for 3 hours during transfer flight to Minsk. I lost ticket and corresponding money (316 USD).

Can you compensate my lost money (at least some)?

I tried getting a ticket online via edreams and it was a nightmare. Appears to be a bait and switch where you see one price, agree to that and pay via credit card, then the final price you are given is higher. Also got an email from them after that stating that the credit card charge did not go through and I was supposed to clear that up with my credit provided. I called the credit card company and reason the charge did not go through is because edreams is listed in their database as a "HIGH RISK" merchant and they do not automatically allow charges to go through. Thanks goodness! Also, when I tried calling edreams, their customer service telephone number for international calls is a 1-900 number with $2 per minute rate! What a scam, I would never do business with them. Now the credit card company has advised me to cancel my current card and request a new one. WATCH OUT

In Brief: Folks beware! They show cheap prices on their search forms. The "final billing" page of the shopping cart shows that (supposedly) you will be charged that cheap price.
BUT
When we got the bills (YES BILLS NOT BILL) at the credit card company it was more than twice what they claimed it would cost! They added about 47% to the claimed price on one bill then they had the airline charge for the flight as well as if they did not get payment from us. Some urgent calls to the airline got us that double billing back but the thieves still ignore our requests for refund of the extreme surcharge. NOTE TO that nowhere on their site did they admit that they will be adding such to the bill.
Also we had to call them by overseas phone to get the confirmation & then again to receive the e-ticket. When I got the e-ticket I noticed it was for 47% more than shown on the website & the “final billing” page.
By that time (with all the waiting time & the impossibility to cancel online) it was too late to cancel. They did not answer the phone again, they ignored further emails about the excess surcharge for several days. When they finally replied to my emails they claimed they have service charges & will not refund them. There is no mention of service charges on their site PLUS the internationally accepted service charge is 7% not 47.
Also I noticed on sites where you find favorable reviews on them, that almost all if not all of the favorable reviews for them look like "shills".

DO NOT BOOK WITH EDREAMS, THEY SHOULD BE RENAMED BAD DREAMS! Confirmation of order received but flights not booked at that stage, then got an email to say there was a problem and I should email all of personal details. I work in data protection industry so would never do this. Outgoing and incoming flights by different couriers, the dearer outgoing flight provider confirmed by email within minutes, but nothing about the return flight, therefore at this stage it would appear I only had a one way flight to Turkey with no way of getting home. Sent 2 emails straight after making the booking with my concerns, neither have been replied to, I then had to call their premium cost phone number costing £1;53 per minute, the guy I spoke to was next to useless! I then sent another email to the complaints team, and guess what, no reply received! I have now booked my return flights with someone else and would NEVER use this organisation again, I am also going to report them regarding the data protection.

Hello everyone,

Recently used Edreams for the first time last month for return flights from Munich to London. One way was Lufthansa and coming back is Easyjet. Edreams have taken out the quoted amount that I agreed to but then Easyjet have taken out an extra £112.31 from my account which was unauthorised. My dealings here were with Edreams.

I have emailed them several times with poor responses. They have then told me to contact Easyjet however they haven't responded to a single email.

All in all, my experience with this outfit is shocking.

Regards,

A disgruntled customer.

Typical of this company! Complain in writing to Easyjet & to business fraud departments of police in your country, in Germany & England. Also complain to the your credit card company/bank on a fraudulent charge & ask them to take care of it through their channels. They usually get the money back for you.
good luck

I advise you to use the airline's website of your choice directly. No need for edreams or any other website. Their ultimate goal is super mythical profit with no remorse nor regret. And above that, costumer service staff are arrogant fascist stuffy beings.

I've been waiting for them to refund my ticket since 28/01/2014 because of a strike in Paris airport. The airline company refunded the ticket on edreams account and still no transaction is made on my account till the very moment.

Needless to tell you about customer service attitude and call costs to "disfornicate" my situation!

Hi
I have been trying to change the name cause it been written wrongly. It should be Andrew Stephen not Andrew Andrew Stephen I'm very upset with the way the customers service. I call from Australia and I have to wait for so long was abuse on the phone spend 1hour to change the name and put it on credit with the date change. The phone call cost me at least $ 100 because of 1 min $3 .09 or something. I'm not happy PLS DONT EVER BUY FROM THEM ... Now it's causing me to do all this changes $900 I can't believe this! The lady who serve me was Beatriz Santhez who won't even let me talk she put me on hold very time I get upset. I spoken to three different people all three give me differ ans .

DO NOT FALL FOR CHEAP air tickets with E-Dreams online agency.
they take money from you bank account.

Avoid eDreams!
After full payment and confirmation of 5 round trip tickets Tel-Aviv to Warsaw, the carrier company cancelled the flights. According to my request, they made a refund (sent to the E-Dreams office in Madrid). My international calls to Spain proved to be fruitless because I do not speak Spanish. My overseas call to the US office was answered by a short tempered lady who instructed me to send the flight cancellation message to their department which I did (got an auto reply), with no further developments. My on-line claim has been granted a serial number (an auto reply), and again nothing happened since then.
Quite an expensive lesson, instead of checking customer forums in the first place!

Edreams also scammed me. I booked a ticket with them for $1150, which included an extra $100 that gave me the option to change or cancel my flight for a full refund. When I did have to cancel they refused to give my money back even though United airlines had already returned their portion of my money to Edreams. Now it is a game where every time I call they tell me I will have my refund in 7 days, then when that time has elapsed it is another 7 days because of this or that. I was also told that managers do not get on the phone with customers. I've been hung up on repeatedly and that was only when I managed to get through to someone. I am with anyone who wants to start a class action lawsuit. You can email me at aldegray@yahoo.com

Hi Jorge,
I made the booking through edreams on 09th December 2014 and the ticket was never issued to me; resulting the same I requested edreams to refund my money. My booking reference was 7KALEH.

Till date I have not received my money back after making more than 100 calls. I already raised a complaint on contact@edreams.com but from there as well no response was received.

Instead I received a reply from edreams stating that they never received my money. I have taken the ANZ bank confirmation and sent a letter with a complaint in which ANZ has mentioned that amount was created on the account same day.

@RestOfTheWorld --> Please do not use edreams, I lost 2033 AUD booking the flight through edreams, they are scam and they have taken my money and now they are not giving it back. Pls Pls Pls do not use this site.

After looking the post of Nico from edream, I sent an email on nico@edreams.com which bounced. so you can expect the mischief

I was just taken advantage of by E Dreams. Excessive charges. They made me pay a non-refundable fee of $40 for a $150 ticket! Absolute joke. What a rip off. Just want to warn others.

I have a similar bad experience with edreams . They took payment but did not cinfirmed ticket and I had to buy another tickets. I have sent thousands of email and phone calls but they keep coming with excuses not have not refunded me yet even after 2 months and they hasd said their refund policy is 7 days!. People please avoid edreams they con you out of your money.

Hi there,

I booked the ticket from Linate to Ho Chi Minh for my trip on 28th Mar 2015 at 6.55am, there was an announcement to confirm that my booking is not completed after I finished to fill in all information and purchase. I tried to re-do and still received the same announcement that my booking is not completed. But at the same time, my CC was deducted for 02 times without any email or information relate to my booking.

What happended?

I have sent 05 emails to complaint, but no response from edreams.

Please return my money.

My phone number is +[protected]

Email : bigcaiman@yahoo.com

Just had the exact experience as above, this is the scummiest company I have ever come across! No flights booked, no songs of the refund and an awful customer service! Please avoid this company of anything!

Dear Hana,

We are contacting you from eDreams on-line travel agency, as we have heard of your unpleasant experience. Could you please provide us your booking reference, so we can look further into your case?

Thank you in advance for your cooperation.

Best regards.

we also had the same experiences. booked a flight with a debit card, which they then said failed and asked to make a bank transfer in GBP which we did. they then emailed back that the flights had doubled in price so we cancelled. 5 weeks and many expensive phone calls later the refund arrived, with an £80 deduction. they say its because the exchange rate has varied and even gave me the number for their bank, who denied any change in the rate. same experience with "customer services", nice enough people but no authority and they will not transfer you to a supervisor, even when it is the supervisor who is passing them incorrect information. they also say they wont deal with complaints on the phone, even though the web site says they do. there are just too many similar reports of this company tricking people into sending them money, delaying sending it back (and in our case making an inexplicable deduction) for it not to be some sort of company policy.based on this and the huge amount of bad reports of them I would strongly suggest not using them, we certainly wont.

update on the above.

finally we did get a response from customer services, although they have still not explained what the deductions are, apart from a €17 exchange rate variation which they have agreed to credit. it transpires that they decided to refund some of the money in Euros rather than GBP, but cant explain why (which then cost us money to convert back to GBP explaining some of the difference). the customer services contact says she does not have authority to explain why it took 5 weeks to return my son's money just that someone did not follow the correct procedure.

just to recap - they refused to accept a debit card and asked for a GBP bank transfer to book flights. once it was paid they said the flight cost had doubled. no tickets were issued, but the amount of money refunded after 5 weeks and many phone calls was £79 less than was initially transferred.

the compensation they are offering is a €40 discount voucher to use with their company - some chance of that!

just to confirm what many other people have said - DO NOT USE THIS COMPANY.

Dear marktraveller,

Thank you for keeping us updated over the outcome of your complaint.

As we could verify, eDreams processed a refund for the claimed amount in a goodwill gesture however, we must remind you that, as exposed in eDreams terms&conditions, the customer would be responsible for costs and expanses incurred for ordering a bank transfer and/or any action required to process the purchase.

Please do not hesitate to contact us in case any further assistance or information is ever required.

Warm regards,
Nicole - eDreams Customer Care team

hi Nicole

I agree your terms say the customer should be responsible for their own costs of making a bank transfer, and we accept that, however what you had done was quite different.

the first deduction seems to have been taken somewhere between you and your bank, although no-one has actually explained the reason why.

the second deduction is due to the exchange rate variation during the 5 weeks it took to return any money.

the last "loss" occurred since you decided to refund the money in a different currency (EUR) to that in which it was requested and paid (GBP). does it say anywhere in your terms that you can do that?

I do appreciate that you are finally returning all the money that was paid, but it's a great pity it took so much time and effort to do what was obviously the right thing.

anyway thanks for your part in finally helping to sort it all out!

I was shown $341 for my flight booking even on the checkout page but was charged $477 on the card. I am not sure why did this happen.
The company website has no customer service number or email id

Dear SaloniB

Thank you for sharing comments on your eDreams experience. In order to check the payment for your booking, we would ask you to please respond a private message we have sent you and provide the requested information.

We would love to assist.

Best regards,

Nicole
eDreams - Customer Care team

Exact same thing happened to me! All throughout the process the price was £258. Even after I'd entered my credit card details it was the same. I then got an email confirmation stating the price was now £434. Edreams have actually called me a liar and won't refund me!

This is with reference to my complaint against WWW. EDREAMS.AE, which I used for booking a return ticket from Dubai to Mumbai on 16 May'15.(Booking no 52W9CQ)

While I was making the payment through my credit card, the process could not be completed and I did not receive the ticket nor did i receive any notification from my bank. Subsequently, I made a booking through another website for the same flight combination and flew with that ticket.

However I noticed from my credit card statement that i have been charged by edreams so I raised the complaint on 24 May. (C. No.[protected]-[protected])

Even after sending the ticket with which i actually travelled there has been no reply till date. And to my dismal today, their costumer executive, Mr. Rok, says on call that they cannot refund the amount without sighting any reason.

Please help me process my refund against this fraud company and action should be taken to safeguard interest of innocent customers.