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Enterprise Rent-A-Car review: Customer service information

mairead mcnally of US

Feb 05, 2024 7:44 pm EST

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My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service number to ask. The lady said he would get billed separately for tolls but that she recommended going back to the airport to get a transponder. I called back again to verify that there would be one at the Raleigh office. So, after work today, new to the area and hungry and tired he drove back to the airport to be told they did not have any transponders. He was so confused and upset as he wasted a lot of time to do this. I called the Customer Service number to ask why this would have happened and they said they were not responsible for the service at the rental offices and basically that it was too bad. I was furious and still am. This is a disgraceful way to treat a customer.

The end. I will suggest he use a different rental company when he goes back there as he will be doing so for about 6 months.

Margaret McNally

Claimed loss: Time and gas

Desired outcome: An apology at the very least.

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Enterprise Rent-A-Car response

Feb 15, 2024 12:39 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Margaret, we would like to look into this further but need some more information. Please have the main renter email review@em.com with their contact information, reservation or rental agreement number and all the details. Thanks. –Chris R.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
+1 (800) 325-8838

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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
866-225-4284

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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253
+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287
+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338
+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722
+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Nov 20, 2024