Etsy
Reviews and Complaints

order [protected] man's tee shirt with duck message printed on it has not been delivered for Christmas
order place 15th November 2021
address of order 45 Melwood Avenue, Halifax, NS B3N 1E4 Canada

Ordered and paid for on 12/13/21, Pre-Transit shipping label created with USPS on 12/17, notified by "Sharon" shipping UPS 2nd day air on 12/21, i requested a tracking number on 12/22, 12/23 and 12/27 with no response from Seller-"Sharon" at BlackSmokeMafia with no responses or replies. Sent last message "Update: 12/27/2021, still waiting for my order and still awaiting a response from seller since she told me "going to send out 2nd day UPS on 12/21. Oh, I paid for my order on 12/13"

Still no response or tracking number as of today 12/29 (over 2 weeks later)

Big issue is ETSY will not allow me to open a case against this seller, there website leads you in circles with how to do it but re-directs you to a site page that is an error page... Rick Carlson

My account was randomly suspended and I received no reason I have called and emailed and nothing I have perfect ratings. People are singing my praise so I don't get it. I tried changing the bank account associated with it and boom two min later suspended

I ordered the product on Dec 8th. I emailed her on the 16th asking for a status update. I received a request from Glenda on Dec 16th asking me to be patient and that she orders a USPS tracking slip (Dec 8th) but assured me she mailed it on Dec 14th. Even though the product is not available, this is her way of keeping Etsy from suspending her account. (see attached phone pic highlighting this) I responded with an offer to drive to Houston for a personal pickup or pay the additional fees for over nighting the product as I needed it by Dec 24th. The gifts were to be added to the Christmas outing for the Dallas Cowboys game in Dallas on Dec 26th. She never responded.
I sent another request to her on Dec 21st as the USPS tracking system stated the items have not yet been received ( even though she tried telling me she mailed it on the 14th) for mail out and asked the status of my order. I stated that if she does not have the item I would be needing to cancel my order and receive a full immediate refund. As of this complaint, she still has not responded. There is no reason for customers to be lied too or cheated simply to keep her account with Etsy open. Had she been up front with me from the beginning and said she could not obtain the items or deliver the items by Christmas I would have been able to cancel my order within the required time frame. Since she ordered the mailing slip I assumed she had the product and would be mailing it in time for my trip to Dallas. She responded with the "I need to do it this way so Etsy wont suspend my account" The USPS local office stated that even with the holidays, if the package had actually be mailed on the 14th like she said, the package should have been delivered within 5 days of mailing if she had mailed it on the 14th like the tracking order and her own admission identified. I have all of the emails that confirm my report
Please resolve this issue with her and obtain my immediate refund

On the 5th of December, I ordered a custom Christmas ornament from seller adoreanddecor. After waiting 15 days for my order and receiving no communication and no product, I contacted the seller to inquire as to where my item was. The seller messaged me back and told me that she was sooooooo sorry, but that she was on vacation, and that she would not be getting to my order until after Christmas. The seller says that it was indicated on her Etsy page that her shop was going to be closing on the 10th of December, and that orders made after the 5th would not be fulfilled before Christmas; I did not see any of this, but even if I had, I received no communication from the seller that she would not be fulfilling my order until *I* contacted *her*, 15 days after the fact. It is now 5 days before Christmas and I am left scrambling to find my child a Christmas ornmanent. I feel very strongly that this seller behaved unprofessionally, and I WILL be leaving her a bad review, but I felt very strongly that I also needed to let Etsy know of this seller's lax practices and lack of communication with her PAYING customers.

Transactie #[protected] - Case #[protected]

The fact that the seller prooves it has been sent and shows that he has posted a complaint is enough?

I didn't see any prove that the complaint is accepted by the postoffice, nor any answer from the postoffice?

The fact that they can't resend another one because now it is forbidden and the postservice won't accept it? This doesn't make you suspicous?

Is that all you do to protect buyers?

I ordered the tree topper above and received a msg that it was sent. Then I received a msg saying it had been delivered, problem is I never received a pkg. I am handicapped and always home with a ring door bell video - nothing was delivered. I tried getting in touch with UPS, but they require a sellers phone #. I sent msg to Amanda and her response was that she had had 4 problems and would refund my money on monday the 13th if November, never happened and I agIn messaged and this time received NO reply. Order # [protected] I want my money back as I have no topper and no promised refund.

My account is suspended for not shipping an item in 2014.
However that order was refunded. So it makes no sense for you to do this.

I have emailed multiple times and keep get an automatic reply asking for more info, or whatever. I have been unsuccessful in resolving this issue

I would just like to reinstate the listing

This is the email I keep getting, and I reply and get the same email again and again.

Hello,

Thanks for contacting Etsy.

In order to sell on Etsy, we need to verify your business information.

If you provided your information and it wasn't accepted, please visit the Legal and tax information page of your Shop Manager, review your information, make any necessary changes, and submit it again. More information about verifying your information is in the banner on top of that page.

If you reach the maximum number of attempts to submit business verification details, you'll need to upload documentation for us to review. Learn more about acceptable business documents.

After you submit your documentation, we'll review it and get in touch with you if more information is needed.

If your request isn't related to the business verification information above, please reply to this email and let us know. If your concern was already resolved, please disregard this email.

Etsy is awful. As a hard-working individual, I rely on getting our name out to the public. Especially, in these hard-times, you hope that a supposed "small-brand" business would support you. This is absolutely not the case.

I published our products, worked to set up the store, and then proceeded to try and make it work. I had to go overseas for a few weeks, and therefore was logging in to my account in this manner. As soon as I got my first order, and I responded to the client, ETSY, suspended my account.

I was told a "thorough" review was performed, and that I do not qualify for Etsy, as it appears I am in a country, that is not on their list. I am an American citizen, with a valid US-based address. The two reps I spoke to, each, did nothing to help me resolve the issue. The useless company doesn't even have a number for legitimate merchants to escalate the problem. These "safety and trust" teams do not install neither safety, nor trust.

Etsy is a joke. Please refrain from doing business with this company, as they no longer support small business. I refuse to give further detail on myself, as it will only open me up to some problems with this horrible company.

Please note their harassing email reply:
"This message is a private conversation between you and Etsy. Please respect this confidentiality and refrain from distributing this communication without permission from Etsy. If you feel this message was sent to you in error, please delete it and let us know. Please note that feedback or ideas you share with us are non-confidential and non-proprietary to you. You can read more in Etsy's Terms of Use (Section 6)."

Ordered a pair of grape earrings from Eva owner of JewelryByEvalice on July 12, 2021 but never received them. I have sent her numerous emails but still no earrings. Confirmation number [protected] for $54.45 total with tax and shipping is $76.12.
I really wanted this pair of earrings. She did respond once to me and said she would check with shipping company but never got back to me. II've been shopping on Etsy for several years and never experienced not receiving the product that I ordered.

I posted several unlined vintage lace mini dresses and top I designed meant to be worn with the undergarment preferred by the buyer. From these posts, Etsy has inserted several exotic sexually explicit shops on my Marketplace page along with dildos inserted in a Green Bay Packers page I looked up. It is disgusting. I am a 78 year old great grandmother and I am appalled.

So I order some shoes off of Esty, her store name is RanchMami, and I believe this person works for them. The first order of shoes never came to my house; she claims the shoes were lost in the mail. So I asked if I could get a refund. She refused to give me that and ignored me until I opened a case against her. Next, she ignored me again after I told her I wanted a full refund, and instead, she ignored me and said I would give you partial credit, and I told her no, I wanted a full refund. So she abused the power of Etsy and shipped the shoes anyways and is now refusing me to return the item.

My favorite Etsy shop Hipsy Gypsy Designs has been shut down for no reputable reason. I know them personally and they are honest, tax-paying people who have been shut down at Christmas time! They have been in business for many, many years, I have purchased many items from the sellers - but will not buy on Etsy any more! What is happening to the company? Even the orders that have been made are not accessible by the sellers due to Etsy's unethical actions!
Mike

My sellers account has been closed by Etsy. I received no notice of it being closed nor did I close it. I am still being charged for services even though there are no services. None of my listings are showing, and neither is my web site. I have contacted them but have not recieved any response from them.
My account has been closed for 6 months with no notification from Etsy that they closed it. I have lost considerable business because of no notifications and now because no one has returned any calls.
Other sites on Etsy that sell comparable items are still working and I am at a loss as to why my account was closed. I have had a great business with no complaints and lots of compliments, so it is baffling as to the closure.

I'm also experiencing issues with Etsy. After selling an item for about two weeks back in late May, they shut me down. No reason given. None whatsoever. Just shut down permanently. They also held my funds and continue to hold my funds. It's been six months and no release of funds yet, no matter how much I demand they release these funds. The product I sold was also being sold by a couple more shops. However, those shops continue to sell the same exact product without ever being shut down. I had no disputes with any customers. In fact, I bent over backwards to make sure customers who were going on vacation had their product shipped to them where they were vacationing, at my expense! All items were mailed out on time using Etsy's mailing system and all packages tracked. No issues whatsoever, and yet Etsy will not give me my money! It's almost $1, 500 so for me it's a lot of money. Whenever I email Etsy about it, they give me the same song and dance response and tell me they're not going to reply again. GREAT customer service, huh? Especially coming from a company which expects sellers to give nothing but excellent customer service. Funny how it doesn't apply to them! I'm going to seek out a lawyer, but I'd prefer to hire one who would be willing to do a Class Action lawsuit against Etsy. I'm sure there are many other very pissed off sellers going through this. Etsy cannot hold your hard-earned money indefinitely. Their investors are greedy pigs. I have heard of long-term sellers "running for their lives" from Etsy due to serious ongoing issues of how they are being treated, not to mention their exhorbitant fees! Etsy had better get their act together because they're going to get sued. It's inevitable, no matter how much they think they can continue to get away with this abuse of theirs sellers.

Hello! I'd like to share with you the situation I'm in.. Maybe someone experienced anything similar.

I run a store selling needle felting sculptures, kits and wool since 2016. Located in EU. I have a few hundred sales and 5-star reviews only thanks to my customers. All my bills are paid, I never had problems with that.

Twenty (20) days ago my store got suspended by Etsy. I have two red banners on my dashboard.

They both basically say the same - "your account has been suspended. Read the reason and details in received email and contact Etsy support".

The thing is that I have not received any emails regarding that. I've checked all possible spam folders etc.

I contacted Etsy support 8 times from that account, all my submitted tickets are displayed under my profile in "My Support Requests", however I got no replies at all. I also cannot use Etsy forums - get an error, probably because of suspension.

What I have now -
Etsy blocked my store with no reasons provided. I am literally losing money in this pre-Christmas time. Few of my customers reached me wondering where is my shop gone. I have no clue what have I done wrong, since Etsy has not provided a single reason, and also ignoring my questions. There is no way to contact Etsy.

I feel really down, I could not imagine that something like that might happen. Thank you for reading.

the item "Leather Tobacco Pouch, Handmade Tobacco Pouch, Small Leather Pouch, Jewellry Pouche, Brown Tobacco Pouch, Organic Leather Pouch, Tobacco bag" purchased from RockTheKazbahDesign. have been in contact with seller and followed the procedure with royal mail who claim the item was dilevered. This is not the case and I have no way of verifiying if the seller is telling the truth in this regard. I have asked the seller to fill out the Royal mail complaints form but other than that im essentially out of pocket at this time.

Hello, we have only been selling on Etsy for a short time and our shop sells decorative pottery, we had about 45 orders when Etsy forced our account into vacation mode, we have 95% good metrics and have never had a late order. We completed all open orders 8 days ago, Etsy will not remove vacation mode and our business is suffering, we have created multiple support tickets, contacted their Twitter, tried calling but they have not responded to anything, not once. This is our lively good and they are destroying our business.

I ordered these tee shirts on 10.18.21 for a Halloween golf event 10.26.21 and opted to pay for 2 day shipping. They arrived late afternoon 10.26.21, after the event. I requested a refund on the expedited shipping charge and instructions on how to return. I got a reply that the 2 day shipping was not guaranteed and since it was a custom product, the shirts cannot be returned for a refund. I had no idea it was custom...thought they were an "in stock" item. They even noted the number of people having it in their cart. Also, the page said "returns or exchanges are accepted". Am requesting the $110 refund.
Thank you for you attention to this matter.
Debbie Courtright
[protected]@yahoo.com
[protected]

welcome
The company has closed my account, I'm new to Etsy
I don't know what I did wrong, I texted them but their response was bad
I don't know what to do, I just want to get my account back to work and avoid other mistakes
The company is supposed to help