Expedia
Reviews and Complaints

I am so upset. I travel often and use expedia for everything. However after my last trip I will never book with expedia again. I am telling all of my friends to use something else to book as well. I have proof for my complaint but to make a long story short...I booked my flight for a night flight and didn't realize it. Supposedly I called in March and changed it to 1:30 pm. Where my frustration is...is that I printed out my itinerary on July 13 and it clearly says my flight is at 9:55 pm on Aug 1st. The day of my trip I get a text from delta saying my flight is boarding. I login to expedia and it says my flight is at 1:30pm. I called expedia and they kept giving me different excuses. I stayed on the phone over an hour and the supervisor had no idea what to tell me. He 1st said it was an error with Delta, then he said I called in March and changed the time so it was my fault...but I still cant understand why my print out says 9:55 pm and it was printed in JULY. There was clearly an error with expedia and the trip was stressful. The only reason I was able to get the pm flight is bc there was a delay due to rain, . Expedia made no attempt to compensate me or fix it. I am going to file a complaint with the better business bureau and show my proof. I am so upset bc I was prepared for the 9:55 flight and there was no way I could make the 1:30 flight. I was very stressed and almost didn't make the trip. Whether I changed it or not the time should have been changed when I printed the itinerary in July . How did it all of a sudden change the day I leave? I have printouts of everything with dates and times. The supervisor was nice but never gave me a reason. He kept saying I changed it in March. Even if that were so why did it say something else when I printed it out. I truly believed my flight was at 9:55 pm. I even called to verify that info bc I needed to change my car rental and the rep confirmed my flight was at 9:55pm. I am so mad. Expedia caused me unnecessary stress. They should al least do something to make it right. The only reason everything was settled is BC DELTA rescheduled the flight due to weather.

Beware of who you do business with and given access to your banking/credit card information to. Aug 3, 2018 I tried to make a purchase online thru Expedia for a vacation package. My payment didn't go thru. I received a message that my funds was inefficient (error #1). So, I called my bank. my bank reported that my funds was available and a charge went thru to the airlines twice for $800 plus (error #2). While keeping the bank on the phone for 2hrs while dealing with the situation and trying to get a hold of a person any person, preferably a manager, supervisor, corporate, even someone from USA that can assist me in 1 stopping expedia from charging my bank account. mind you the bank is still on the phone with me telling that a total of 13, 000 plus dollars has been charge and is being sent as payment to expedia. and the keep charging my account. The trip package only cost $2, 600. The costumer service wont connect me to a manager, supervision or corporate so I can get my $13000 back, stop them from charging my account, and to speak to someone who cares that they are stealing $13000 for my bank account without my permeation. I couldn't stop payment by bank, I couldn't close my card because I was on vacation in another state and that is the card I had planed on using. I couldn't get a hold of a person who are about me being charge $13, 000 for a package that cost $2, 600. My account went overdraft, it messed up my weekend vacation that I was on, it cause unnecessary stress and distrust. This is my hard earned money and when a system makes a mistake you expect the company to be respectful, efficient, honest, connect your to the right personnel that can rectify the issue and handle the compliant in a matter that represents the company. Expedia is a big company and is well known for providing travel packages and flight for millions of consumers that trust that they will be honest and respectful of the credit and bank information. Not fraud them out of thousands of dollars and treat up like [censored]. I still haven't talked to a manager or gotten o real name of who I was speaking to or a employee number, my money still is being sent to them and they don't see it in their system, my bank has approve and sent payment, I didn't get an apology, basically its like too bad, too sad on my $13000. NO WAY! I don't have a my $2, 600 trip or my $13, 000. There has to be a way to get ahold of someone that can speak English and understand English and rectify this situation. Bad business ethics, customer service and problem solving. DONT GET SCAMMED LIKE I DID. I WATCH MY MONEY BEING TAKEN FROM ME and THERE WAS NOTHING I COULD DO ABOUT IT! I DO NOT recommend and I would never use Expedia or their partners ie Hotwire... unless you want to go thru what am going thou.

Stayed at the Super 8 hotel in South Jordan, Utah 6-27/7-1-18. Requested someone to unplug toilet and was told we needed to come get the plunger [which by the way in a plastic grocery bag that had holes which leaked water, plunger had dried toilet paper stuck to it]. We unplugged it but it kept plugging up. My husband removed the lid and found that the flapper was defective and would shutbut too fast not letting the excess water flush the toilet. Bottom line, we had to hold the handle until all waste was flushed and then let go. There were cigarette burn holes all over bedspread [nonsmoking room?] pink fingernail polish on blanket and telephone, which tells me the blanket wasn't changed for us. Security door on side was broke and door did not even close! Managers response was "You didn't get hurt, did you?" When I called he said "Well things go wrong and you find lots of things if you wanted to" speak to Expedia and don't call me again. He did send a very rude man to our room next day with a very large metal snake for the toilet but it wasn't plugged, he came in anyway and threw dirty water everywhere then left us to clean up. We would like at least half refund if not a full. Laundry room had 2 washers for 3 floors of rooms and one was broken! Waited 2 hrs to get a washer. Note, major basketball tournament in town and we had a full team there.

Itinerary #: [protected]

Mr Gan booked round trip from Kuala Lumpur, Malaysia to Perth, Western Australia, Australia on Thursday 19th July 2018 via Expedia USA. He booked the following flight with Malaysia Airlines (MAS).

Saturday, 21st July 2018, estimated arrival at Perth, Australia at 2:50pm, Flight number MH 125
Monday, 30th July 2018, estimated departure at Perth, Australia at 2:10am, Flight number MH 124

On Tuesday, 24th July 2018, KL GAN decided to extend his stay in Perth, Australia and I, daughter of Mr GAN, Miss Gan called up Expedia Australia on behalf of my father to get the return flight changed.

I rung Expedia Australia who told me they could not access the booking as it was booked via Expedia US, so they then transfer to me Expedia US who I then spoke to Caitlin. I told her the reason of my call that is to change the flight Monday, 30th July 2018 (MH 124) to Thursday, 2nd August 2018 (MH 124). She said she would be able to assist me and proceed to do the necessary work in the background after getting the information she needed. (I was put on hold for about 30 minutes while she try to change the flight booking which I will comment on this later on). However, Caitlin told me she is unable to help me but would transfer me to her supervisor, Mark who will assist me in rebooking the flight.

By the time, I spoke to Mark; I was on the call with Expedia USA for about 45 minutes with 30 minutes on hold. I then have to explain the whole request again to Mark who then told me that he is able to do the rebooking of the flight for a small fee, which Caitlin did mention earlier. Again, Mark put me on hold for another 10 minutes (for whatever reason is unknown to me. When Mark got on line again, I asked him if it is easier for me to just call MAS directly to rebook the fight as it is taking them up to an hour to change the flight with nearly 45 minutes being put on hold. Mark said he is able to do it and if I to call MAS direct, I will be charged more than what Expedia USA will charge me.

Finally, after more than hour on the call with Expedia USA, Mark said he has rebooked the flight to Thursday, 2nd August 2018, estimated departure at Perth, Australia at 3:50pm, Flight number MH 124. He also charged KL GAN's credit card of RM192.83 (Malaysia Ringgit). We also received confirmation email from Expedia USA to let us know that the flight has now changed to Thursday, 2nd August from Monday, 30th July 2018.

This is when our nightmare with Expedia USA starts.

As per the flight booked, my father, KL GAN arrived to check into the MAS on the 2nd August 2018 when we were kindly told by the MAS Check In Staff that my father, KL GAN DID NOT have a valid ticket as Expedia USA (Mark) did not rebook or book the ticket!

Imagine our horror that not only Expedia USA took the extra money of RM192.83 from KL GAN's credit card, we do not even have a ticket and KL GAN is stuck in Perth, Australia.

I then promptly called up Expedia USA to sort this mess up. I spoke to Jodie. I explained our situation to her and she said she would try to speak to the supervisor to assist me as soon as possible. Again, she said she will put me on hold but she told me she will put me on hold for about 5 minutes while she sorts it out for us. As true Expedia way of work, I was put on hold for 20 minutes or more before the line got cut off. Jodie then called me back to apologize, and admitted that Expedia USA did a mistake and did not staff (Mark in this case) did not do the necessary booking. Jodie also told me that they are not able to arrangement ticket for my father, KL GAN to fly on Tuesday, 2nd August 2018 as original booked but however, able to rebook him on another flight for a fee. (WOW!)

I told Jodie I do not wish to proceed with them in rebooking the ticket but will file a complaint as per this email.

Please note that my father, KL GAN was very stressed and upset regarding this as he is in foreign land by himself. Also, the waiting time to get things sorted out by Expedia USA is horrid as I spent a long time on the phone, on hold. But what really annoys me is that when comes to charging us money, Expedia USA quickly did that.

We would like a FULL refund for the flight

Good Morning,

I am writing to complain about my recent trip to the Hotel MiM in Sitges from 30th June to 7th July 2018, booked through Expedia.com.

Please bear in mind the whole time that this was a joint 50th& 36th Birthday getaway treat for My Partner, Friend and of course Myself. And, as a further treat, I upgraded our rooms directly with the Hotel, having told them that.

Upon arrival to my room, I immediately noticed that the air-conditioning outlet on the ceiling (directly above the bed)had lots of water droplets hanging from it. I asked for this to be sorted and went out to start out holiday adventure.

Arriving back to my room a short while after to unpack, I noticed the Air-con had not been touched. As I unpacked and tried to open the wardrobe, I discovered the left hand door did not open fully as there was an emergency light fitting stopping it! (When I complained, I learned that it was actually hanging out of the ceiling!) This also meant that I could not open the drawers fully either!

Standing there, trying to get in to the wardrobe, I also noticed that the carpet was damp! Not just near the bathroom but throughout the room. My friend from another room came in and confirmed I was not crazy.

The next thing that I was miffed about was the lack of space / shelves in the bathroom. A very contemporary design, however, totally impractical for a holidaymaker. Nowhere in the shower for soap, shampoo, etc……… I mean really! Soap on the floor of a shower! Disgusting!
The sink is at an angle, so nothing stays balanced on it. We had to keep our electric (thank goodness) toothbrushes and everything else on the floor!

Brushing this all off with excitement for our first night in beautiful Sitges. We endeavoured to get ready in this impractical room. Upon closing the curtains, we noticed they were too small for the window, letting in A LOT of light.

That evening, I made a complaint at reception and was told we could upgrade again (at further cost to us!) as there were no rooms at our level of upgrade available. As you can imagine, this was not an option, as we were already not getting what I had paid for.

Returning that same evening and getting in to bed is when I realised the air-con unit above the bed was actually dripping on to the bed! What with that and the curtains that did not fit, we did not sleep well!

Complained the following morning and, on my return to my room (putting the key card in the unit on the wall to allow the lights to work, which came off in my hand and dangled on wires), noticed that the solution someone had come up with was to dry off the outlet in the ceiling and switch off the air-con via the wall control. Obviously not a good solution in 30 degree heat. So we had to do with towels on the bed and a dripping noise all night as the water continually dripped on the sheets I was trying to sleep under.
Nothing had been done about the curtains, wet floor, wardrobe etc.…

On closer inspection of this room (217) we then noticed that light switches didn't work, bedside lamps didn't work and were just unplugged, not repaired.
Plug sockets came out of the wall when removing plugs, leaving them dangling on exposed electric wires.

As this trip was about my Partner & Friend, I decided to be very English, shut up, put up and try to make the best of it, so not to cause a fuss and dampen the trip further.

However, a few evenings later (of frustration and lack of sleep due to the curtains and leaking air-con) all three of us noticed that we all had to have cold showers in the evening. We brushed this off as maybe the water just ran out at that point of the evening. Our bad luck? Although dreadful for a Hotel of this calibre.

However, the final straw was having to endure an absolutely freezing cold shower the following morning!

I complained, and was informed it was fixed and would take 50 mins to get hot, but by this stage and a cold shower later, I had no further patience.

Complaining to the Hotel Manager was incredibly frustrating as he just kept trying to almost blame me! He said I should have complained earlier about my issues of which I pointed out that I had and nothing had been done! He continually made me feel like I was inconveniencing him and did NOTHING to appease the situation. But kept poking digs at me, interrupting me mid flow and defending all of the issues with pathetic excuses.

Who did this mans Customer Service Training, as I would definitely demand a refund and send him on another more appropriate course! I have worked several years in different companies within Customer Service and Sales roles, so I know exactly how to deal with these types of issues and how to appease angry people in sensitive situations. So I was completely offended to be dealing with someone who managed to do the exact opposite of what should have been done!
This could have been dealt with in such an easy fashion at the time with a little TLC However; this was beyond The Managers Skills!
He didn't even put his name in capitals at the bottom of the apology letter, instead leaving an illegible squiggle.

The fact that I had just tried to get on with it and not make a fuss but I, who is a very placid person and does not enjoy confrontation or complaining, was driven to total distraction and huge disappointment surrounding our vacation.

The Manager, clearly embarrassed, did not improve the situation by offering a bog standard corporate offer of a bottle of Cava (I do not drink it), 20 euros off the cost of the upgrade per day (really! I didn't get an upgrade. It was very much a downgrade!) And free entry to the spa for a day. (Bear in mind we were due to leave the following day) So I saw this action as a total insult!

He even checked our Expedia booking to verify. So was this action just one to shut us up, as we were due to leave? Surely you wouldn't offer the spa day to someone leaving the next day! Were is the customer service so far in this tale?!

After specifically requesting the Manager get in touch with me ASAP. He promptly left the building never to be seen or heard from again!

That evening on return to my freshly made room, I was completely horrified to find what I can only say was snot or phlegm ON OUR BEDSHEETS!

Yes you read correctly. SNOT or PHLEGM! (More likely phlegm as was darker in colour and look from the lungs rather than the nose!)

Sorry to be so graphic, but you really need to understand how DISGUSTING this was.

So a trip back down to reception only to be told no manager was present, but my room would be re made!

The worst thing, and this go to show the complete lack of empathy, understanding, customer service, care, hygiene and anyone actually giving a dam, was upon return that same evening in the early hours, I noticed the bed sheets had indeed been changed and even turned down with a lovely chocolate on the pillow……… however, there was more SNOT or PHLEGM on the top bed sheets.
Not even the same sheet as it was in a different place, different shape and colour. (I wont bore you with the detail this time).

Can you imagine having to then sleep (I Didn't) in a bed all night long questioning the hygiene and literally thinking that someone has done this disgusting act on purpose because I have dared to complain!
Was everyone laughing at me in reception because they all new about it? Was it planned to upset me further?

What sort of a Hotel is this?

My Partner and I have stayed in some of the worlds best Hotels and I get that things go wrong and issues occur that are beyond control. But serious issues dealt with in such a nonchalant and dismissive way, I have never come across!

Of course, I immediately went straight down and asked to see the Manager at reception, only to be told he was off as it was Saturday, so instead they sent the Spa Manager! The most senior person on site! (I know hilarious isn't it!)

A very polite young lady from the spa approached me who had clearly spent a long time coming to see me as she was franticly reading through some notes as to what my issues were.

I explained all my issues again and held up the disgusting Phlegm marked sheets (of which another receptionist had tried to wrestle off me to avoid further customers seeing the embarrassment) to which she apologised profusely but could not actually do anything to help me. So much for most senior person in charge!

To this day I have still not heard anything back from the Hotel and I am extremely disappointed that I now have to go down this route of filing a complaint to be reimbursed, as I did not get the room I paid for and nothing satisfactory was done to resolve this.

So to summarise my complaint: -

• Air-Con water dripping on to me in bed. (I now have a viral chest cold thanks. Good job its not legionnaires)
• Unable to use wardrobe or drawers due to "emergency light" hanging from the ceiling. (Good job there were no emergencies, as I don't this this light would have helped.
• Damp carpet floor throughout the room.
• "Blackout Curtains" Do NOT fit and Do NOT Blackout light.
• Nowhere for one to store ablution items in either shower or sink area.
• Interior lights not working.
• Bedside lights not working.
• Keycard holder hanging off the wall with bare wires.
• Wall sockets unsecured and hanging via bare wires.
• 2 x Dirty bed sheets with x 2 loads of SNOT or PHLEGM on. (Yet more chance for me to pick some disgusting dieses up!).
• Cold showers for two days in BOTH rooms.
• Lack of Customer Service, Empathy, Understanding of complaints.
• Lack of Management Present.

Please advise ASAP as to when I will receive the cost of the Holiday that has been ruined back in my account!

Lets see how you guys differ in your Customer Service skills. Restore my faith Please!

Thank you

Regards

Mr Jake Taylor
(A very disappointed first time Expedia user)

Let me start off by saying I'm absolutely furious with the service and process that I've gone through of having to book plane tickets through your website. I initially, came on your website last night to purchase two round trip tickets for my girlfriend and I from Philadelphia, PA to Denver, CO. There was an error when submitting my payment which I came to find out after several hours on the phone with customer service that this was due to the airlines not having updated the correct pricing of the flights on your website. Anyway, I was charged $342.40 when the total cost of the flight was supposed to be $582.69. I recieved no confirmation number or anything, just a charge in my account plus a $4.71 charge from expedia. They told me I would have to wait up to 3 days for the funds to be transferred back into my account. I then woke up again this morning and tried to book tickets again and the same exact thing happened. Now I am out almost $700.00 and have no flight tickets booked. I don't have the money to book the flights now due to this and have to wait to be refunded which you guys are saying can take days. This is absurd because flight tickets will only rise as I wait closer to my departure date at the end of August. I will absolutely never book ANYTHING through your website ever again unless somehow compensated for this issue that had nothing to do with the available funds in my bank account. This is entirely between expedia and the airlines associated with the flights I attempted to book. One was through Spirit Airlines (Departing from Philadelphia August 29th @ 4:50 pm) and the other through United Airline (Departing from Denver August 2nd @ 10:06 am). I have already been on the phones with Expedia, United Airlines (which the $342.40 charge was listed under in my bank), and my bank account for several hours and have no intention of having to do that again. You guys need to make up for this in some way because this is absolutely unacceptable. Now I don't have to appropriate funds in my account to book anything so I expect that you guys will book my flights for around those same times on you!

Thanks,

I ordered a car in Guatemala Aurora airport 1/7/18-7/7/18.
I got order confirmation # 38573839US3.
The payment was $239.97 to pay at time of rental and $77 for collision damage that you already charged my credit card. I mentioned in the order the flight details ( I arrived from Newark ).
We (3 adults) arrived to the desk of Budget in Aurora in a delay of 15 minutes. It was closed and nobody was there.
The desk of Hertz was open and we were forced to hire from them in a double price - $484.48.
I demand the difference between the charges - $244.51 and also the $77 that you already charged me. The total amount is $321.51.
I send you a mail in 1/7/18 and 16/7/18 to [protected]@expediamail.com but got no answer!
Thank you
Nissim Gibri

Hello,

My name is Alessandra Montano and I'm writing because something horrible has happened to my family. My brother, Daniel Montano, and I were planning to go on a trip from Puerto Rico to Chicago to visit my sister for her birthday on August 23. The flights were booked super early to ensure the best rates. Daniel and me would be flying to Chicago on August 18 and returning on August 26 along with my sister, Gabriela. Excited for our first travel together, we made millions of plans, thinking nothing in the world would prevent us from this amazing adventure, but everything changed about 2 weeks ago when my sister tried to suicide...

You just can't imagine the pain and suffering this has brought upon my family. We are fortunate that her attempt failed and we were able to book an emergency ticket to get her at the hospital and bring her back to Puerto Rico. But now we are left with bills and more bills and tickets that we can't use because we need to keep close attention to my sister. The one way ticket to Chicago for 2 already cost us $2, 000 because we were booking under 24 hours and I don't even want to tell you the cost of the hospitalization.

I'm not asking for anything on events that already happened. I'm just asking if we could please waive the cancellation fee from Daniel Montano and Alessandra Montano accounts, so we can get a little weight off our shoulders. Any little help we can get here and there is a lot of help from our perspective, since we are already carrying a lot more than we can take. Alessandra Montano's itinerary number is [protected].

America Airlines was already kind enough to waive the fee for cancelling all 3 tickets and I'm now awaiting United Airlines response and Expedia as well.

Hoping for the best,

Alessandra

I am needing to get refunded for my candalwood hotel in independence mo. I showed up on my checkin date July's 27, 2018 and I was unable to give them a card so that they could charge for the incidental fee. I wound up driving 5 hours back home that night. I mad the reservation a month in advance for my wife's 40th birthday. It was a bad experience.

I was charged and did not stay at the facility.
On 06-15-18, I thought I made a reservation at Days Inn in Goodlettsville Tennessee, by phone. I gave my debit card to guarantee payment but told the cashier I wanted to pay cash upon arrival and to not use my card. I arrived to check in and waited in line 30 minutes while the cashier argued with a woman for over her bill. I left and phoned to cancel.
On 6-18-18, I noticed my account had been debited $126.00. On 6-19-18, I was credited $38.77. I phoned the hotel and a woman told me that they charged me $87.63 for a cancellation fee and some kind of travel commission. I told her that I did not stay at the hotel and I cancelled per policy because I got no service at the front desk. The attendant seemed more concerned with arguing with a woman over her bill than checking me in.

I filed a complaint with the Better Business Bureau and Wyndham Hotels Inc and each stated the hotel since the reservation was made through Expedia I should contact Expedia. I request a refund of $87.63 from Expedia and I think Expedia should stop using this hotel as a business as it is not reputable.

date: July 24, 2018
folio #: [protected], room 210:
i prepaid the room via AARP. when my family (4) and i arrived at the Flamingo Inn Motel-Long Beach the person in charge was: no friendly, barely spoke English where I could understand her, asked what did i need - even after i told her i had a reservation. then was charging me $5.00 for the key to the room I had already paid. I totally refused to pay this '$5.00 key charge'. then told me they did not allow prostitution. there was no 'frige in the room', was smelly, bathroom dirty, driveway and hallway to the rooms also filthy. I was there in Long Beach with my daughter, son-in-law and granddaughter. after i told this woman and another person, that i would be reporting them to google, AARP, she gave me the key to the room. we had driven 17 hours - were tired and regretfully had to spend the night in this horrible hotel. if i could get a refund it would be great -but never again will my family say anything good about this hotel. I also almost had to threaten them so that they would give me a receipt for what i paid for this room.

I was denied my boarding pass at check-in on July 23rd to board a 6:40 am flight to Houston from Atlanta. I arrived to the airport in plenty of time (more than two hours before the flight) and because of the absurdly long line at Spirit, I did not get to the front and speak with a Spirit agent to print my boarding pass until right before 6:00 am. I was told the window of opportunity closed at 5:55 am and that I could not be given my boarding pass. It should have been up to me if I made it to my gate in time, and from 6:00 to 6:40, there would have been a chance for me to make it. Spirit should not have made that decision for me before I could even get through TSA and to my gate. Unacceptable. I should have been given my boarding pass. I was offered the next flight that was not until the following morning out to Houston. I expressed to the agent that I had an appointment with the Spanish consulate that afternoon that could not be rescheduled. She did not provide any additional help. I had to book a flight through another airline. Will not fly Spirit every again. I am hoping that Expedia can reimburse me or offer me anything for this major inconvenience.

Horn on vehicle not working had to go to dealership on Thursday, July 19, 2018 to have problem resolved
Inside vehicle not clean
Car keyed up on Driver's side
Remote start button not working doors not locking and have to wait 10 minutes before the car starts
Not accelerating when pressing the gas all the way down
Not tuned up
How can we resolve these issues?

Expedia en Febrero del 2018 nos vendió 3 tiquetes para el 10 de Junio de Barcelona a Athenas, saliendo a las 1:30 am y llegando a las 5:00 am a Athenas por lo tanto compramos 3 tiquetes para ese día a las 8:00 a Mykonos y cuadramos todo nuestro itinerario según ese fecha
El 7 de Junio nos llega un mail, confirmando que ese vuelo está confirmado, por lo nos dirigimos al aeropuerto pagando un taxi desde Sitges por un costo de €100 y llegamos y nos encontramos que ese vuelo no opera hace muchos meses atrás, lo que hicieron es trasladar nuestra reservas al vuelo de las 11:00 pero jamas nos avisaron, por lo que perdimos el vuelo que habíamos comprado para las 8:00 y nos tocó comprar otros, terminamos llegando muy tarde a Mykonos perdiendo todo el día y todo lo que teníamos planeado hacer, además que nos tocó quedarnos en el aeropuerto 10 horas para tomar ese ese vuelo
Realmente nos afecto demasiado porque tuvimos que hacer gastos que no teníamos presupuestados afectando nuestra economía
Nos hemos comunicado a através de la página de Expedia .com en hacer contacto y no nos responden, llamamos telefónicamente y su respuesta es " lo sentimos" no podemos hacer nada
Realmente, está no es una respuesta, ellos deben responder ante la falta de responsabilidad de vender y confirmar un vuelo que no opera
Necesitamos que porfavor nos ayuden cómo solucionar este gravísimo inconveniente, ellos son responsables de su error
Gracias
Germán Rivera, Natalia Cajiao
Mail [protected]@yahoo.com

A simple flight cancellation took 40 minutes on the phone last night because the agent was too god-damn stupid to do it — he was either a [censored] or had not received adequate training. I had to speak with the manager whose accent I could hardly understand. They said they would sent me a confirmation e-mail saying I had cancelled, which I would use for the insurance claim. They did not, and I had to call the next morning to get this sent. I will never, ever use expedia again.

To whom it may concern,

Please see below my story with expedia customer service:

On Saturday 7th July i was looking for hotel in Zante on Expedia website, after i found a nice hotel i wanted to book a flight as well, however your website was showing an error, therefore i decided to call a travel agent, who after an hour conversation booked me flights and hotel separately. During the conversation i was under impression that the agent just wants my money as he was rushing and wasn't happy with my questions about the transfers etc.

At that time, i was not aware of the issue as yet, so on Monday 9th July i thought i'll look for taxi to the hotel from the airport, so i have everything ready for my holiday.

That's when I've realised that the airport is on a different island to the hotel!

I called straight back to complain why i was not informed that the airport is on a different island and was promised that someone will call me / contact me in 48h.

I called again on Tuesday or Wednesday to chase as well, so eventually Expedia sent me an email advising that I have to wait another 72h.

On Thursday 12th July i have received email from Expedia that it was not their agents fault.

On Friday 13th July I called back and both: the agent and his manager told me that I am right and I should've been informed about the airport being on the other island, therefore he will request at least £200 for my transfers between the airport and hotel and some other reimbursements.

On Sunday 15th July, I've received a call about 10pm from a lady that was very abrupt at the begging of the conversation. She was trying to basically get rid of me and offered me £25 voucher or cash. After another maybe 15 min talking to her and explaining the whole situation, she then offered £50 and after a while she confirmed that I am right and she would also not be happy with this outcome and offered me £100.
At this point I was so disappointed and tired and I said to her that i need to speak to my husband, who in fact is not aware of the situation yet, as i did not want to stress him out. It was enough that i have been going through the sleepless nights and a lot of stress as i spent a lot of money for the holiday. I've explained to this lady that my husband and i are working hard all year long and we save money just to go on nice holiday once a year and now our holiday are completely spoiled. I have also informed her that I've requested a copy of the call via email and i still did not have a any response, so she mentioned that she will request this for me. Also, I said that I will not settle for what Expedia is offering me.

She then informed me that she will ask someone to call me back in 24h as she believes that I am right and should have what I want.

On Monday 16th July someone called me during my working hours. I've asked for the call to be made at 8pm as I couldn't speak at work and also line was breaking a lot and i couldn't hear much.

On 8pm Monday 16th July I've received the call and even though i was initially adviced that hotel cannot be cancelled, I was advised that they can now cancel the hotel. I then said, I want Expedia to cancel the flight as well as I've booked the flight through Expedia and not myself. The agent said it will not be possible and I have to call or write to the flights providers myself. Obviously I do not want to spend anymore money on making calls, stressing myself again as i am already completely drained out about the whole situation etc.

The agent then told me to give Expedia a call back and let them know what I want, as i of course had to speak to mu husband about the whole situation.

After i had a chat with my husband I called back on 17th July at 8pm.

I've spent 1h17min just to go through the same things over and over again (please bear in mind that every time i called i spent at least an hour each time, as i spoke to different people at each time). I have been talking to a floor supervisor and his name was Lavish. I must say that he was very rude and I got very upset when i was talking to him. He informed me that they cannot cancel the flight and they can cancel hotel only and give me £100.

I then tried to explain once again on what had happened and i feel very disappointed of the way i am treated by Expedia.

I've informed him that i would like to to come to a settlement agreement and I am happy if Expedia will organise my transfers or give me £200, I can then keep the hotel and flights.

I was then straight informed that they cannot do that.

I then asked to speak to the floor supervisors line manager as i know the floor supervisor cannot make such decisions but I was refused the conversation as apparently it is against their protocol? I just couldn't believe it that i was refused a conversation with floor supervisor's Manager.

I've asked the agent to make notes of our conversation and my requirements and he adviced me that he will once again put the complaint forward to the backup team and I will be contacted in the next 24h. He had also told me that he will request a copy of the call for me.

On 19th July at 18:37 I've had a missed call from Expedia that i couldn't even answer as it was just one second call, following with email at 18:45 that they have placed a request for the call recording and this is under process. However i was informed that the turn around time for the team to get back to me with an update is up to 30 days!

Today is 21st July and i still have not received a call from Expedia in regards to my demand. I feel very depressed / stressed about the whole situation and the way i am being treated by Expedia. I will probably pay for all the phone calls that i've made so far over £100.
I cannot believe that Expedia does not want to take a responsibility for their actions.

I have told few agents, that i want to settle and i only asked if Expedia will cover my transfers from the airport to the hotel and back, which it will cost me approx £200. I was also refused that, so i thought I'll still give Expedia a chance before i will go and make this complaint public or contact ABTA or AOL or newspapers and most definitely i am thinking of making a legal complaint. I decided to write the story here and make another query and come to an agreement that will work for both Expedia and myself.

At the time when i was booking my holiday with Expedia's travel agent i was not advised that the airport is on a different island. When he was trying to book a package he did tell me that the Athens airport was 4h drive and i said that it is too far and it will cost me a lot of money to get to the hotel, so why would i go for Zakynthos airport if i knew that the airport was on a different island and it will take me approx 5h to get to the hotel as i have to get a taxi, ferry and taxi again to get to the hotel.

In fact when he was checking the flights from London to Zakynthos I've asked several times about the transfers from Zakynthos to the hotel and then i was informed by the agent that the hotel is very close to the airport and it will only cost me approx 40 euros one way by taxi, I've asked again if that's correct and again he confirmed that the airport is close to the hotel but he never mentioned that it's on two desperate lands.

If i suggested Rome airport, wouldn't the travel agent tell me that it is in a different country?

I am very hopeful that Expedia will come back to me with a positive response and my issue will be resolved in the nest 48h.

Thanking you in advance and looking forward to hearing from you.

Kind Regards

Kinga Boruc

Please stop doing business with these crooks. I purchased cancelation insurance but couldn't use it. When I cancel a flight I expect to use it. They denied it.
When a customer buys cancelation insurance, they expect to use what they have purchased.

Why don't you find an insurance company that honors the policy and not on the approval of them.

I blame expedia for doing business with these crooks and putting this on your customers.

Rae

My wife and I booked an all-inclusive trip to Mexico through Expedia with two other couples. When we arrived, my wife and I did not have a room booked. I ended up paying the resort an extra $1000 for a room (even though we already paid Expedia), and assumed that we could easily correct this issue when we returned home. WRONG!

Expedia owes me $1000, but after six weeks, a dozen emails, and several phone calls... still nothing. Expedia says that they did not make a mistake, so won't reimburse me. Question? Doesn't all-inclusive, double-occupancy mean that a room is included? I tried to explain that logic, but Expedia's Customer Service seem to be trained to play "dumb".

I just got off the phone with my destination of choice. They told me that they didn't not have a good card information nor my phone number to call to get correct information. They also informed me that they would have cancelled my reservation tomorrow morning because of this. Now I know that I definitely put in my phone number AND also th at my card would not be verified until I got there which was stated on your website when I was making the reservation in which my card would have been fine. I also got an all good to go email from you people yesterday with my reservation number as well. IF this is how you do business shame on you. This was my first and last time I will use your services. I would rather call every motel, hotel, campgrounds, cottages, and bed and breakfasts then use your service.

I have been trying to contact Expedia via phone for over an hour in regards to my cruise which is tomorrow. NONE of the phone numbers provided on the website are working. Furthermore, because I booked through Expedia I cannot make changes directly through the cruise line.
Booking though Expedia was supposed to be more efficient and less of a hassle. Instead I'm having to jump through hoops for minimal support the DAY BEFORE embarkation. I'm also at risk for having to incur additional fees because I cannot get through.
We have attempted to call from 3 cell phones as well as a landline phone for an approximate total of 30 attempts and 10 Expedia numbers (and counting). When calling the line is dead, no dial tone, operator, automated voice service, ring etc. I have also emailed and attempted to contact via the online chat option but have not yet received a response.
So much for a "travel agent" experience. I could not be more upset. I will never use this terrible service again!