Family Dollar
Reviews and Complaints

I was in the store on november, 24, 2010 to do some shopping with my children my son wanted something in the store I didn't have enough money for what he wanted he was falling out in front of the store blocking the entrance I asked him to get up he wouldn't moved the employees stated to complain I had paid for what I wanted in the store. I walked out of the store my son was still showing out so I poped my son on the hand the assistant came outside and was really rude to me she told me and my family to leave away from the store and don't return back, she filed a complainted on what I had done but also she lied and said I slapped my child which didn't happen at all I have witness to say it didn't happen I was wondering can someone help me to able to return back to the store.

I am writing to complain about Ethel, who is the manager at the Family Dollar Store in downtown Sharon, PA. I feel as though she absolutely HATES white people, especially white women! Every single time I have been in that store, she is not friendly, will not help you to find items that you need. She is very nasty with white people at the cash register. When she is attending the register and a black person goes in her lane, she is nice and laughs with them--a totally different person though when a white person goes to her lane. She is NOT a people person and doesn't deserve the position that she has been given to her. I hear her talking badly about her co-workers, a white lady who's name is Joyce. I have not seen Joyce in quite some time.. I don't know if she quit or was fired, I do not appreciate a cashier/ manager talking to me like I was a dog! She never says thank you or hello-NOT EVEN ONCE! Why would she be in this profession since she has a rotten personality and acts like she is better than anybody else, except black people. Please handle this problem, I spend a lot of money in those stores and I will change and hand my money to a person who appreciates it! he is a very rotten indivdual. I have no reason to lie!

I was just in the store on Lake Bradford Rd in Tallahassee FL, approximately 1:50-2pm on 120210, and the cashier a tall, slim black male, has used the worst customer service skills I have ever seen, he just cursed out a couple customers, i just called and asked for the number for the headquarters, and he hung up on me. I am calling back right now and the phone is just ringing. This man needs to be removed from this store immediately. He is a disgrace to your company. I also received a phone number from one of the other customers he just fussed and cursed with. I am awaiting a response

I am the assistant manager at a family dollar. We got a new manager about 3 months ago. Our last manager was transfered to another store. This manager is insanely rude! Has made our new assistant (who is still in training) cry and feel like an outcast. Uses phrases like "This is an A and B conversation so C your way out!" to her. Calling her names. Constantly picking at us and making us nervous. She has no customer service skills. Our customers can't stand her and we have even lost some. We do everything she wants but if we forget to do a small little thing... it's over and she wont forget about it. She leaves the new assistant alone for hours at a time. She is not fully trained. Ger register was short 15 dollars because she didn't do a return right and the manager was nowhere to be found to help her. I ended up having to fix it and she had nothing but negative crap to say about it the next day. We bend over backwards to make her happy while she does nothing but gripe. Our stockroom looks horrible because she wont make sure stock is getting put out through out the week if it is back stock. She has me do other things and I do nothing but close so I don't have time to every work on the backroom because we have to recover at 5. She brings her personal problems to work and some of her personal problems are putting us in danger.

I can't go to the DM because everyone at Family Dollar knows that the DM does not like AM to come to him about anything. You will end up getting fired. I can't work under these conditions but I can't quit my job either. No where to go. No one to talk to. FD's Open door policy is a JOKE

I am a current cashier at the Family Dollar in Kyle TX. Therefore I cant really give detail about myself or my co workers. Im very angry because recently I have noticed of the abuse that the new store manager is doing. Ever since she was transferred from Toledo, Ohio the store, its employees and customers have been suffering greatly.I noticed that she was really lazy and didnt do much except to go back to her office everytime a cashier comes in. She is always talking on the phone or in the computer instead of helping us complete our tasks. Less than 2 weeks ago one of my co workers got injured doing truck and she didnt report this till 2 days later thanks to her my coworkers case got denied...Alot of customers have stopped coming to our store because she is not friendly..everytime she wants to give me an order she has an attitude and today was my day off and she has been calling me none stop just to tell me to approve my hours...she even sent one of my coworkers to my house to tell me that...everytime she makes the schedules she puts herself to work at 6am and we dont even open till 8am or 9am and makes the poor assistant manager do her job and work overtime and has cut my hours greatly...and the other day that the truck came in at 11:40-12pm she made the truck driver wait for an hour outside until 1pm which was when the assistant manager was coming...she didnt even open the back door to start unloading the truck...the driver was very mad and i wouldnt be surprised if he has already complaint...she so rude and i hope she gets fired

I have lived in this city for 39 years. I have been a consumer at our local Family Dollar Store for most of my adult life. That is until an employee named "ANGIE" began to manage this particular (and the only one in our city) store. I do not know her last name, but I do believe she is now store manager. She is the rudest human being I've ever encountered in my entire life. I have talked to so many people who claim they are going to call and complain about her, but nobody seems to have a "CORPORATE OFFICE" number. I called another store this evening and they didn't even have the number to the "Corporate Office"...I wonder why that is? If something is NOT done soon regarding this particular "manager" in our Lake Butler store, NOBODY will be shopping there if I or about 50 others have anything to do with it. We have a brand new "DOLLAR GENERAL STORE" in our very small town, and people are going to that store because of the poor customer service the "FAMILY DOLLAR" manager portrays in our small town. If you would like to speak with me, my name is KELLY RAE DUKES and my home phone number is [protected] I will be more than willing to answer any and all questions you may have. Thank you.

Stop Complaining and lets start doing something about it, check our blog, join us, TOGETHER we're going to be able to make the change.
I used to work for 7 1/2 years for this company, putting up to 92 hrs a week, does any have a contract that tells you how much you going to make and for how many hours?
Been Store Manager does mean to sweep, mop, clean restrooms, unclog toilets, unload trailer, process freight, run registers etc. This is a misclassification to denied the overtime pay, they give you poor payroll budgets for you to stay the hours needed to run the store and finish the DTS. minimum of 60 hrs/wk but in reality you ended up putting closed to 80-92 hrs.
Used to be like this until I got fired for calling their Alert "joke" line and to follow the open door policy they say they have to take care of the problems inside the stores.
I could tell you aboout the lawsuits, the unfair labor practices and about threatening employees, but if you dont care why to let know of everything, just check our blog and if you are interested on what I'm doing join us! it's not only for me, it's an action for everyone that wants JUSTICE!

Never had a problem with family dollar until yesterday [protected] and I was sold expired merchandise that consisted of cough medicine and kraft salad dressing it was on clearance but still should not be selling after experation date. I am sure all the products on the clearance rack had expired dates. Since the manager doesn't seem to care I'm not sure who to report this too. I find selling expired merchandise unaccceptable not sure I would ever buy food products or medicine at this store again. Checking for expired dates is not something the customer should have to do.

Do not put deposit down with this company! They present themselves as a Dollar Store opening services however they are a middlemen who DO NOT offer merchise nor the tangible advice they claim. Some people may have had good experiences with this company but mines have been the polar opposite. My first dealings with them was through the website www.libertydollarstore.com which you fill out a form which they ask if you need financial assistance and leave comments. After signing up, I was quickly contacted by Dan Kostecky. Explained to him I was a recent graduate and had been working a entry level so and recently moved in with my parents in order to cut costs and prepare to open my own business. He was also told that I would need a loan to which he replied my son Paul handles this after we received your "deposit". After receiving their package in the mail which was overnighted to me I read through and was warry but since they had a A+ rating with the BBB decided against my better judgement to give them a try. After sending in my deposit which was promptly processed everything went downhill. After the deposit is given you have 3 days to cancel however you dont received any other documentation for two weeks in which Paul Kostecky claims he was working on a "business plan". This is clear a stall tactic that they use to keep your deposit. After receiving the "business proposal" which Paul claimed it took two weeks to process I was competely unimpressed. Upon speaking with him I immediately call and was told that 31 years of experience they were told they had some of the best plans in the industry. After attempting the get loans myself it became clear that I was not only swindled out of $2900 being that Dan Kostecky knew originally that with a lack of collateral there wasn't a chance of getting a loan in the amount they want which was $18, 000 more the originally told by the company that I would need. After asking Paul where was the financial assistance in securing a loan which is clearly listed on their website, his only replies were, "lets put our heads together and see what we come up with." Does this sound like a man with 31 years of experience or a conman, I'll let you be the judge. After continued calling I noticed Paul begain avoiding my calls and when I was able to reach him was told that we should communiate via email because he was so busy. After this it bacame clear the deposit is how they make their money and Paul even gave me the number to SeedCapital, a company that charges $5000.00 to attempt to secure a loan. After this I told Paul I was finished with them and wanted a refund and he refused claiming they had satisfied their end. At this point I do not own a dollar store but I have a "word document" they claimed is a proffestionaly typed business plan. If this is a company you feel comfortable doing business with risk your money maybe you will have a better experience than I did but if not I would advise you to stay away and if you want to open a dollar store go with company that does not charge a fee until your store is open or in the process of being open. Companies like libertydollar prey on people trying to better themselves do yourself a favor and dont fall for the sales pitch dont sign any of their documents without first going to an attorney. Funny how the criminals are ripping citizens off and there seem to be little recourse for hard working people.

I visited the Family Dollar store located in Cleary Square, Hyde Park on Saturday June 26th at about 12:45 pm where I was going to purchase a sweater box. I took my item to the cashier and she rung up the bill correctly to $3.72. I gave her a $5 note and 75 cents and she gave me back 3 cents and a receipt and then closed the drawer. I pointed out to her that I had given her a $5 note and she rolled her eyes and called the manager (with an attitude). The manager then came and asked what was the problem and she told him that I told her that she had short changed me. The manager then told me that he was going to count out the drawer but if he discovers that she is short then he will not give me my change back. I agreed as I had known what I had given the cashier and that he would see that I was definitely short changed. After patiently waiting for the manager to finish count out the register, he then tells me that the cashier is actually short of $1.44 cents. I looked at him like, what does that mean to me? He says basically he can't give me my money back because the register was short and then he basically stated that I was wrong and I didn't give the cashier as much money as I had stated. At that point I was getting mad as the manager was raising his voice at me and was calling me a liar. He continued saying that if every customer came in with my problem then he would be handing out money all the time. I told him that this wasn't my problem but that he should just acknowledge that his cashier made a mistake especially seeing that she was short in the register anyhow. He was persistant in stating that I was wrong and I was just trying to get free money and then the cashier came in sayin that I only gave her $2 (which shows that she doesn't even know what she's talking about considering she cashed something for $3.72). I was greatly disappointed in this experience this morning as I am a frequent Family Dollar shopper. I feel however that I will never shop there again. I wasn't angry because I was short changed of $2.00 but more because of the attitude of both the manager and the cashier.

As a surprise to many of the stores customers, I was an african american male employed at this store. And ofcourse they were rightly surprised. I should have never been hired, because I endured discriminatory labor harrasament, language and slander, from the stores manager and assistant management. The female store manager had very innappropriate verbal fits of rage towards me in front of customers- (marry)as well as continuous threats of writing me up for problems i had while training and learning my job.

The female assistant manager (Monikay) had the same innapropriate fits of verbal anger, and was more sincerely verbal about it. when i called to give reasons for quitting and apologize for resigning, Monikay stated that "she did'nt care, and theycould find 3 or 4 more, just like me any day. I guess that apology was not accepted.

The former female assistant manager, (Shannon), atleast when i was employed, appeared very emotionally unstable for a manger, by stating on regular basis to me how much she hated her job, and the store manager Mary.She miscounted my assigned cash drawer on regular basis while training me. Yet I was threatened to be written up for the short miscounted drawer (twice).

Shanon was my shift manager and in reference to her emotional instability, one day, while seeming even more emotional Shanon bought a pregnancy test from the store and told me that she was going into the employee restroom to see if she was pregnant. I was torn between if it was more than I wanted to know or needed to know about her private affairs while working.

Shanon payed more attention to her boy friend while working (than training me). Her boyfriend, who was not an employee but always present in the store, standing near the register area, would be present in the store just standing there sometimes her whole shift, made it quite uncomfortable for me while they "smooched" the whole shift.

My lack of sincerity for Shanons social life and pregnancy situation, I guess prompted her to, for what ever relevance, slander unjust rumors about my character to some of the stores regular customers making it quite uncomfortable for me to stand and serve them at the register, or even work and be a thorned presence in the store. Therefore I did quit and appease them all, without pressing any discrimination charges, that probably would'nt hold up anyway.

In conclusion, most of the customers were correct in being surprised to see me working with these individuals, and wondering how could I be getting along with them. I was'nt, but i kept a good attitude during my service to customers. And, In this case, Yes, "the customers are always right". Ask them for the proof.

The past couple of months I have shopped this store; every time I have been in there the manager is there and a taller blondish woman. If you ask the manager a question she rolls her eyes and sighs loudly like I am a idiot! They both talk on the phone to whomever and igbnore customers lined up at register. The blonde lady never smiles and is rude and hateful and I have never gotten a thank you from either one of these people. I will never shop in that store again! I will travel 17 miles to the store in Caldwell, ID. if I need something from your store but I will not go out of my way to shop at any of your stores! THANK YOU!
I also do not appreciate dogs frequenting you store, very unhealthy.
June 11, 2010

Ruld cashier, uneducated, loud, and should not be dealing with the public, I will never go to that family dollar again. Located at lockwood and kelly, times are bad as it is and to go into the store and spend hard earned money and the cashier acts a fool it is a shame before god. Then have the nerve to say it seems like the tote falling is a personal problem. If they had been put up correctly it would not of happen. Family dolllar needs to have a check your attitude provention period for cashiers.

I was wanting to know why is it that store #5053 at 1905 34th Street, Lubbock, TX has the section with mouth wash, tooth paste, hair/nail items etc. blocked away and does not allow small hand baskets provided by the store in this area. Other stores in Lubbock do not have this set-up. The manager was rude when I asked why and watched me only as I shopped throughout the store. I had a few other items I needed to purchase but could not do so without being able to use my basket in that area. Now on another occassion, twice with the same manager, when I was in my professional attire after work, nothing was said about me being in that area, shopping with a small hand basket. This was only last month.I am wondering does this rule only apply when a customer appears to him as someone who is not able to afford products at your store. My reasoning for shopping with your company on May 2nd at 5:05pm was to purchase small items I needed to complete dinner and to purchase hygiene products so that I did not have to go to a larger grocery or department store. I did not appreciate being the only told to leave my items at the register as I shopped while others did not have to do the same. I am hoping the issue is resolved with that manager.

I went to your family dollar store #7031 on 4272010 i went and purchased akc chicken jerky 3 0z for my 2 chihuahuas. as i was exiting the store an employee, stopped me andasked me to open my bag, i said sure then i asked why are you asking me to do that, he replied because i caught you stealing 3 bottles of prell shampoo before, that is a dam lie. i never went to family dollar and stoled before. He said that it was me i know for sure that i never stoled, i asked to speak to the manager because i really felt embarrased, i know that i didnt and never did steal. I feel very embarrsed about what happened in your store.i am a faithful shopper at family dollar.Im goin to call channel 11 news HELP ME HOWARD and tell him my story, im really really upset about being accused of stealing when that is a wrongful accusation.thank you very much ...TERESA SHAW...[protected] that is my contact #... [protected]@yahoo.com...my email