Family Dollar
Reviews and Complaints

The employee Kayla at the family Dollar in Gainesville Texas was rude. She Spoke rudely. She does not greet people in a friendly or professional manner as well. I am a loyal customer at this family Dollar and will not he shopping there during the hours she works. She made me feel very uncomfortable. When asked to use the restroom she was rude sounding. When I was checking out she was even rude sounding. This does not make a pleasent shopping experience as a customer. A smile a talking friendly does not seem to fit in her manners. I have been in many times and this has happened each time and have heard other complaints about her from other customers and now I have seen it for myself several times.

Thank you
A loyal customer

I recently purchased a box of General Mills Lucky charms cereal about a week and a half ago. I poured a bowl for my son when I noticed something on the box. I assumed it was nothing. I opened the box and noticed it was infested with maggots. I no longer have my receipt and I threw the box away before getting the UPC. I do remember the day and round about time I came and made the purchase though.

Have several issues with this store. I had money stolen from me at counter and it was never returned.
Bought heater & took back with receipt following day, they refused refund.
Came in 10 minutes before close. She said come up & I was in back didn't hear her till second time. I came up to register to purchase at 10:03 they refused to ring my items up & propane tanks when I was out with no heat. Manager was there & girls using perfanity

I'm 30 weeks pregnant went in to do some shopping like I always have i know the girl from high school who her brother sexual harrassed me was gonna press charges on as well but I would see her just handle my business like an adult first she see me I look past her but saw she was on her phone but after I've already grabbed a couple of items has another pregnant employee come tell me to leave or there gonna call the cops on me for stealing makeup I told her call the cops I said who's the manager to speak to them first and how come they didn't come tell me she says because Javier the Male working there at the timehe couldn't come tell me because he's a Male worker I said not true went to him he said he's not the manager that the girl who I've had problems with and police.reports on from school or has had a problem with me she was the manager then I kept telling them call the cops they never called the cops supposedly trying not to make my life hard but I was caught steeling but it was from a year ago so I asked for there proof on video tape employee I'd numbers store numbers and all didn't give me or want to give me anything told me to leave then i drove home picked up my husband he went into the store more calmly asked for the proof and from how long ago told him a month ago supposedly but showed him the pictures on her phone? Saying they sent them to every family dollar so I could be allowed to shop he asked why they had my picture on there phones? Why were they on there phones? And why isn't there a date nor time on these photos they got upset she told them as a manger he had to leave left calmly we have witnesses and all old documentation where she has always had issues with me

I had made a purchase of almost $80 on 3-01-19 in clay city, ky family dollar. The next day I decided I wanted to return three items I had bought. The items are irrelevant for this post but I take the items to inside the store and hand the cashier my receipt. She proceeds to tell me that family dollar will only provide a gift card for any and all returns. No exceptions... Receipt or not. I am in disbelief and in awe not knowing really how to respond. I continue to ask how they can't give me refund in cash as I had just purchased these items the day before and nothing d been even opened and I am providing the receipt showing I had just purchased these items less than 24 hours ago. She then becomes very upset raising her voice telling me I can either take the gift card or I can leave. So without any other choice I take the card hoping I can resolve this at a later time. So I then start to leave and notice she hadn't given me my original receipt back. So I asked her for my receipt back and after about ten minutes of her not wanting to give me my receipt saying she was required to keep it... I instantly call her out saying I had returned many things in the past and always was given my original receipt. I finally get the receipt back from her me knowing i'm going to need this original receipt to prove I had my receipt when I returned these items and was refused a cash refund.
So now my question is who can I speak with or where can I go to get the refund in cash as I originally deserved to begin with

My husband and I took our 6 year od daughter to the family dollar in south gate the manager was very rude and would not help us. Instead she picked an argument with my husband over some earphones and asked us to leave. She said "I am the manager and im not selling you anything, so get out!" seeing she is pregnant, I asked my husband to walk away from the argument and we left the store.
All we asked for was help and she said she didn't have time to help and directed us to the cashier. We were there for about 20 min and she was chatting with another co-worker, we didn't think she was busy but I guess we interrupted her conversation and blew up on us. Its so disappointing that she was so rude and unprofessional. I am that customer that usually spends anywhere from 400.00 to 600.00 every time I go to you store. But not anymore. I wont be shopping and any family dollar any longer.

P. S and my 6 year old was so sad as we walked out of the store, the headphones we were hoping to purchase were for her. : (

Dear Sir(s) and/or Madam(s):

I am the Assistant Code Enforcement Officer for the City of Rockland, Maine. I have received multiple complaints regarding the trash handling at your Family Dollar Store located at 197 Park Street in Rockland. I have attempted to work with the current manager. At my visit on February 8, 2019 your manager told me she did not have time to clean up the mess.

I have attached two recent photographs. The photograph without snow is dated February 8, 2019 and the snow photograph is dated February 22, 2019. I am quite confident, as shown in these photographs, that this is not the standard of excellence you wish your stores to present to the public.

We are prepared to initiate formal enforcement action unless your manager and its employees begin making sure all wastes are placed in the containers and the container cover lids are kept closed.

I will be conducting one last inspection on March 1, 2019 and if the sloppy conditions continued then we will begin enforcement actions against the store.

I can be reached at [protected] or by cell at [protected].

Sincerely,

William Butler
ACEO
City of Rockland
270 Pleasant Street
Rockland, ME 04841

I had the rudest experience with this cashier than I ever had anywhere. I had a flyer with me when I cashed out and told her a product was not priced sale price as it rang up, she very rudely said, well I'll have to override it! Then I asked her if I could have the 5 dollar digital coupon off even though it would not go on my smartphone because it was not working on it. I showed her the flyer that had the coupon in it, and she refused to give it to me. Than I went to put some of my bags back into my cart as she rang them up, she said no you can't do that, people just stole some things a bit ago! Omg. I have never been treated so poorly, and I have worked in retail. So I lost over 10 dollars in coupons that day. I shop there once a week. Also she told me they didn't have large enough bags for the paper towels! REALLY!

So I went into your store to purchase a pack of cigarettes and the register rang the cigarettes up higher than the price said so I asked the manager if they would honor the price displayed and he said they couldn't override it. This seems like poor business practices to me... Is this how your company makes money by posting inappropriate prices and then charging different prices at the register? Maybe I should start taking my money somewhere that doesn't believe in the bait and switch method. Feel free to contact me by email should your corporation want to resolve this and make this right... If I get no response then that tells me that my money is not important to your corporation nor is customer service.

I am an everyday shopper at my local family dollar, however lately there has been several problems with a certain employee she is very rude, disrespectful and unprofessional, her name tag says heather and she is an assistant manager at the monticello ky family dollar location how she got to be in such a position to be in charge of shifts is beyond me especially with the attitude and lack of respect she has for her customers 1 thing is for sure I will never shop at the family dollar again because her behavior is just not acceptable please look into hiring better employees

I'm been in this store on multiple occasions and it's always been cluttered and dirty. Today the shelves were empty, there was garbage and broken items on the floor. Three out of the five isles were so full of boxes that i couldn't get down the isle. You can't find an attendant to check out and it's just a disgraceful mess. Someone really needs to take over and clean that place up. I won't be back

Store #10420
$74.09 charged at 6:49pm on 1/31/19
$65.99 charged at 6:51pm on 1/31/19
I contacted the store when I got the notification of these charges and both cashiers confirmed that no purchases were made in those amounts. I contacted my credit card provider and they disputed the charges and refunded the amounts, but as soon as they did that I got 2 more notifications for almost the same exact amounts from a different store location.
Store #4038
$74.09 charged at 7:04pm on 1/31/19
$65.45 charged at 7:04pm on 1/31/19
Both of theses were also unauthorized charges and need to be refunded. I have already began a dispute of charges with my credit card company. I have never shopped at either of these store locations.

I need these charges returned to my account. I have spoken with both locations and they confirm that these charges were not done at these times so I don't know if your system has been hacked or what but these charges were not made by me and my card has never physically been ran at either of these locations. I can be contacted any time by cell phone [protected] to get this issue resolved.

thank you- Melody Ballew

Hello,
Checking out my Ocedar mop rung up as 11.00 told Ms P that the item was 10.00 and had a sign she told me that the sign must be wrong or in wrong place cause it was ringing up at 11.00 I ask if she would mind looking she said no need. After purchase I walked back to the sign took it down showed her it was the exact same thing had to wait in line again just to get my 1.00 refund ! Really all because she would not take the time or ask the guy doing nothing but talking to actually go check. Very bad customer service. She never said Im sorry that usually doesn't happen nothing .
Karen Whitman [protected] [protected]@yahoo.com

I applied for a Customer Service position with the Beebe, Ar store and when my son ask the Manager (Jennifer) if they were gonna hire me she laughed about it because I have to be in a wheelchair at times. I was working like this for another retailer for 7 years like this and never slowed me down on anything. I have been in retail for 20 years. I have done everything from Operations to Merchandising and also Designer. I really don't think that this is fair at all. I really find it embarrassing that they think that way about me. I shop there all of the time, but I will not anymore. I do plan on taking this further to make sure it does get taken care of.

They are turning away customers at this location because they're computers are down. Saying there's nothing they can do and they don't know when the issue will be resolved. There has to be some back up in place just in case something like this happens. At least that's what a smart business owner would think. Yet here you are turning away money because there's no back up.

She is very rude to customers, her customer service and skills are not professional. She curses out loud in front of customers. She is not a good people person, she talks about employees to customers and other employees, she is very unprofessional, she carries on like she's on some kind of drugs. She does not need to be a store manager. She's forgetful and lays money around and forgets where she puts it.