Family Dollar
Reviews and Complaints

I send my boyfriend into one of family dollar store on North ave to get me an semi color for my hair my boyfriend have the young lady to help him out which wasn't the correct item i am also talking to the youmg lady she read the box and still sold me the wrong item i told her more then two times semi color it gets an permanently color glad i read the box it wasn't no problem with cashier returning giving my money. The reason of the complaint is when i ask for the customer service number sum young lady gets on the and refuse to give me the number and hung up in my face so i had to go back to the store get receipt with rhe information to make the complaint on the the person who was so rude unprofessional. The i return was wrong product not i didnt want it. I brought it back cause it was an permanently color

High Point NC location! Dec 22 2018 Omaja Harrison was the cashier who I am filing a complaint she asked what's wrong with the item (marshmallows) I stated I do not need them I have the receipt exchange it or refund please she stated we do not accept returned food items prior times before I've exchanged food items such as cereal or refund for a food item not understanding why this was an issue now. I called the store requested to speak to a manager that was present at the time but was on break? Harrison claim she wasn't available to call back in 30 min I said she was just standing in there I'm a customer may I speak to her she said she was busy and I asked for Corp number number given wrong 18263776420 so I googled it and I called another family dollar spoke to Jen manager she stated the policy for returns exchange I can return and or exchange the item as long as there is a receipt and is still packaged And for me to return the item to her store if I would like. I called back to the other store spoke to Harrison and told her the information she gave me was wrong I confirmed with another store manager and asked to speak to the other manager with the brown curly hair and she stated she left for the day she was preventing me from speaking to the correct manager this whole time I didn't mind being placed on hold as long as my question was answered correctly. By a manager Harrison still insisted talking over me and stated on her shift she does not do exchanges or returns I asked how are u a cashier working there and don't know the policies? I asked so If another manager works on whatever shift is it different? Meaning they will do a return or exchange she stated yes. Harrison also stated she is a manager as well but this concerns me if she can't / know how to do a return or exchange and does not know the policies AND prevents me from speaking to hire authority and talking over me I've called corporate and left voicemail I've sent my information online for this complaint and corporate still hasn't reached out

There was a signage up that said spend 25.00 and get 5.00 off and it was not honored because it had expired. But the signage expired Sat and it was still up so I feel that it should've been honored. Very disappointed! What store does not honored there sign. The lady that waited on me didn't even try an attempt to solve the problem but she wanted me to show her the signage.

How in the world is the store still in business? I just got back from this location in which there were sale items from their weekly flyer that didn't have prices or skew numbers but rather signs with handwritten prices of the items. In my case I bought some curtains that were wrapped up in tape that had a flat price of $4 on them. I had other items as well like this. They obviously were not in their original packaging and did not have any SKU numbers on them. When I went to pay for it the cashier had to get the manager to show her how to put these items in the system to sell. So their way of handling this is pulling items off of the shelf for the same price and entering them in the system. I asked them how that works for them keeping track of inventory in their system. It seems to me that if you're ringing stuff up that's not getting sold you're going to be off on your numbers. When I approached this with the manager he just didn't really seem to get it! He just kept saying that was the only way he could put it in the system to sell said since it didn't have SKU numbers on them. So I can assure you this store will probably have plenty of losses and it's due to the management of the store and the way they are ringing items in their system. This is extremely shady and I would venture to say that not all Family Dollar stores are doing this. So I bought curtains and panties but my receipt says I bought candy bars and lollipops... LOL! Only in Key West!

I recently moved into the neighborhood where this store is located. Today I went in with intentions to purchase a gallon of water. Upon entering the stores there was a handwritten sign on poster board, indicating that all bags must be checked upon entering the store. A young man, who was dressed very sloppy, greeted me and asked for my purse. I asked him just to be sure to clarify that "ALL BAGS" meant my purse as well. He told me to read the sign again as to say, yes. Aside from the fact that I should not have been asked to check my purse in order to shop the store. I also did not feel comfortable with the attire of the employee, who looked like he was off the street.

I understand that the neighborhood is high crime, however is the written poster board sign apart of the company policy. If so, are employees taught to use discretion? This was a very bad shopping experience that never was and I do not plan to patronize this store until this "policy" is addressed.

130 New Lots Ave Brooklyn, NY 11212.

I was waiting on the line to purchase a Extra Gum. Malik came and opened a register and took the customers from the back of the line instead of the me and another customer that was next on the line. There was a issue with the purchase up front. I left $1.07 on the belt and told the cashier. Malik ended up at at my car, returned my cash, and told me that I am stealing from the store. I told him the Extra gum is right next t your register, instead you chose to come to my vehicle and return my cash. Malik became confrontational and would not let me close my car door, he said I am not leaving until I come back in the store and ring up the gum. Am I stealing for leaving the cash for my gum on the belt? Is this how Family Dollar trains their employees? This was humiliating and I have been customer for years I will never shop at any location again.

The Thermopolis, WY store is a complete disgusting dirty mess. I have never seen it so disgusting. The Managers there the dark haired short one and the blond one are ridiculously rude and stealing on a daily basis and I refuse to go through in there anymore. A nice gal worked there and quit as many before her did also cause of them stealing, being rude, and not doing hardly anything but pointing fingers and saying this one is not doing anything. Neither of them know how to count. The dark haired manager does nothing she stays punched in and lucky if she is working 20 hours a week. In which she is to work mandatory 56 hours so stealing $1000's every month hence the reason the prices go up and up for us customers.

I went to the Family Dollar on Palm Beach Boulevard across from the Goodwill to get a four pack of beer I didn't have my ID on me they want to sell it to me and I said okay that's fine I'll just go to like Citgo but as I was leaving the store the cashier went and lied to the manager say I called her a [censored] and the manager told me never to come back and I was trying to talk to the management he started being very rude and mean and I was trying to ask what I have done wrong I had not said anything of that sort to the cashier I wish that they would pull the cameras do they get hear that what I actually said was thank you I'll just go to Citgo and get that. I do not appreciate the Family Dollar is treating its customers like this and when I asked for their names and also called the store to ask for the manager's name and the cashiers name they refused to give it and hung up on me I would like something done about it immediately as i will not go back to the store you lost a good customer and I want an apology for the way I was treated some way somehow.

I shop at family dollar on second street in Manchester nh the fenale assistant manager very young trwats the workers very poorly, also talks dowb to custoners, i have spoken to store manager on a regular about this and she does nothing because she is a good worker but yet i hear her complain about her on cobstant basis for calling and such. Yes i know its just a dollar store but alit of the employees work lots of hours and do work by thereself while management has them ring behind counter alone. But yet these stores barely have change for 50.00 or 100.00 dollars but management is always either on phone talking down to their other workers besides each other. Nobody should be treated bad i mean tge cashiers are smiling and the managers/ assistant managers constantly leave them alone or talk down to them and complqin about customers stealing and the female managers cuss some people out. You would have more business if this wasn't happening

I had a rude response from an assistant manager on a return policy. I will keep it short, the Manager did not want to refund my unopened electronic item. She stated to me, can't you read the sign behind you it is there so you can read." This statement is rude and unwelcomed.
Your policy begs the differ compared to a hand written note she referred to as a policy.
receipt number:[protected]

my email
peludo.[protected]@gmail.com

It's on film I was publicly humiliated in your store located in purvis Mississippi at 3:30 PM December 27 by the store manager and I think that it is vital to your company to have proper store clerks that do not play childish and publicly humiliate a innocent bystander... to which if there is nothing done about this situation I will and to call channel wdam...period...
God bless have a great day
Wanda Marlene Howell
49 shelby speights dr
Purvis Mississippi 39475

The stores all over Florida have the Verizon phones advertised as 74$ and when u buy 40$ airtime card the price gets lowered to 34$ HOWEVER, when you go to check out the discount is not applied. I went to 4 stores before a lady pulled out a paper that she had to scan to activate the sale? Why is this not automatic? And why do the other stores NOT KNOW ABOUT THIS!? Can someone please fix this and just make it automatic or at least teach your employees how to deal with this ?