Family Dollar
Reviews and Complaints

I shop at family dollar on second street in Manchester nh the fenale assistant manager very young trwats the workers very poorly, also talks dowb to custoners, i have spoken to store manager on a regular about this and she does nothing because she is a good worker but yet i hear her complain about her on cobstant basis for calling and such. Yes i know its just a dollar store but alit of the employees work lots of hours and do work by thereself while management has them ring behind counter alone. But yet these stores barely have change for 50.00 or 100.00 dollars but management is always either on phone talking down to their other workers besides each other. Nobody should be treated bad i mean tge cashiers are smiling and the managers/ assistant managers constantly leave them alone or talk down to them and complqin about customers stealing and the female managers cuss some people out. You would have more business if this wasn't happening

I had a rude response from an assistant manager on a return policy. I will keep it short, the Manager did not want to refund my unopened electronic item. She stated to me, can't you read the sign behind you it is there so you can read." This statement is rude and unwelcomed.
Your policy begs the differ compared to a hand written note she referred to as a policy.
receipt number:[protected]

my email
peludo.[protected]@gmail.com

It's on film I was publicly humiliated in your store located in purvis Mississippi at 3:30 PM December 27 by the store manager and I think that it is vital to your company to have proper store clerks that do not play childish and publicly humiliate a innocent bystander... to which if there is nothing done about this situation I will and to call channel wdam...period...
God bless have a great day
Wanda Marlene Howell
49 shelby speights dr
Purvis Mississippi 39475

The stores all over Florida have the Verizon phones advertised as 74$ and when u buy 40$ airtime card the price gets lowered to 34$ HOWEVER, when you go to check out the discount is not applied. I went to 4 stores before a lady pulled out a paper that she had to scan to activate the sale? Why is this not automatic? And why do the other stores NOT KNOW ABOUT THIS!? Can someone please fix this and just make it automatic or at least teach your employees how to deal with this ?

I went to Family Dollar on 12/19 and spent under 10$. A week later my card was declined, when I looked at my statement I see Family Dollar has charged my card for an additional amount of almost $200. I went to the store with my statement and was told that there was nothing they could do. I was given a phone number for corporate to call. I've been on hold now for over an hour and no other number for Family Dollar let's you get to a customer service representative. I expect to get this issue resolved with all the assistance Family Dollar can provide, not be told to handle it myself by your employees and then be given generic phone numbers where I'm not even able to report the problem, let alone get some assistance. What kind of company policy is this? Since I have been unable to get assistance from the store, or reach corporate I will now report the problem to law enforcement.
Julie Hilliard
[protected]@gmail.com

I went into the store at around 7:45 christmas eve night. I had just walked in and a employee was walking towards me and she said something, I wasn't sure what she had said I couldn't quiet make it out, it sure wasn't merry christmas. Then I heard her telling the other employee something and I heard the word backpack & dog, so that's when I figured out what she was saying as she walked past me. But if she had been as loud & clear as she was when telling the other employee than I would've known what she had said to began with. Then here she comes telling me no backpacks & no dog's! Which she didn't have to be so rude & she didn't have to cause me the embarrassment she caused when telling the other employee. I don't believe family dollar has such policies no backpacks or no dog's which he happens to be a service dog. He's been a bit under the weather lately so he wasn't in uniform, which as long as he's confined in something & not out & about then he doesn't have to be in uniform. But instead of standing there & arguing about it I left & went to the dollar general down the road where they've never had a problem with either issue. Then went to family dollar in east ridge and they didn't have a problem with either.

I went to the family dollar store in Indian Orchard Massachusetts to use my credit card for purchase and the manager said they didn't take discover cards. Okay so I went home came back with my master card and they not taking my card. They manager was very rude and nasty towards me as a customer. As matter of fact they just refused to take my credit cards and the manager only hire race of Latin people. I never see a Caucasian and African American work at that store. So I'm complaining for refusal to accept my credit card and of discrimination.

I worked for the salt lake city, ut store # 7399. My manager was kris. During my time here I suffered a non work related issue and was unable to work all of my shifts. So kris had told me that she would work with me, and would just take me off of the schedule. So she did. Then she scheduled me again and I worked about a week. Which is roughly 34 hours. I let her know I couldn't work yesterday because my doctor said to wait until the next day for him to check my back again. I told her. She didn't respond. Then I wake up to see i've been removed from their group chat, and that my check was somehow only 4 hours? Wrong. She will not call me or text me back. Never told me she was firing me. And now has cut my hours on my check. She's extremely rude to customers, as well as the rest of the employees are. She swears at them, belittles them, and says rude things quietly about customers while they're standing right there. The store is a mess. When someone asks to use a restroom, they say there is no public restroom, when there actually is, they just don't want to go open the door with the key. This store needs new management and a general manager that doesn't act like she's 5 years old. Very unorganized and very unprofessional.

Family dollar wheelerburg ohio..9031 ohio river rd.. [protected].. Gave the cashier my bag to hold while I purchase items in store.. Came up to pay for perches... The cashier had given my items to someone else.. Spoke with to.. Manager at this store (vicky)... Said she just got there and new nothing of this was told to call corp... Called 12/19/18 left complaint message.. Called next day spoke with manager angie told her what had happen.. Ask her if they could give gift card 30.00 amt purchase for my items that cashier gave to someone.. Told me to call corp... I have please help my number is [protected]... Not very friendly want apology with the 30.00 gift card... Angie wheelsburg manager said needs corp ok? Thank you

I bought a 8 pack of Scott Tissue from Family Dollar in Staten Island in New Brighton. When I got home I went to take one out of the pack and I noticed it was damp and had mold. Mold doesnt just pop up over night so that means family dollar has a leak wherever they keep their stock and its building up mold smfh. I would go back and tell them but they will most likely not listen even though I can provide my receipt.

Family Dollar. 15011 Euclid Ave. East Cleveland. OH 44112. This store needs Updated Security Cameras. Store was robbed and pictures were grainy, dark and Not clear enough for a possible ID. Also, this store is engulfed with the awful odor of urine from rats and has been for almost a year. Employees have to endure this for the length of their employment. It's a shame. Please investigate this matter, asap. This store is located in a poor area of the city. I care. Please help.
Joyce Collier
[protected]
East Cleveland resident

I wen to this store on Broadway and linden street in Brooklyn on 12/13/2018 at 11:12am. The store had boxes and large carts all over. As a customer we had to maneuver around and move things out of the way to shop. I was told to leave my cart at the end of the isle and work my way to the merchandise I wanted. I thought that this should be done in the evening or night when customers were not around. I asked for the manager and no one would admit to being the manager and had their ID's turned so that you could not read them. I voiced my concern about the conditions and one employee became very angry for me suggestion that he work nights, which I did not. They continued to be deceptive and not give me the information and I said I would call the office. This employee said go ahead. He was angry hostile and threatening, I even thought I heard him call me a [censored]. I became angry at that time. I asked for the customer service number and was refused that as well. The employees refused to assist me in my quest to find out who is in charge and conspired with each other to ensure that I would not get any information to voice my complaint. I have not been able to reach anyone in charge of this store or their rogue employees. What a disgrace. Is this the way customers are treated. What if I was injured maneuvering around the obstructions. I do have pictures of the store and the most belligerent employee on my phone.

She has been extremely rude and disrespectful has accused me of theft with absolutely no proof of this. Refuses to show me the video footage. Has publicly embarrassed me and my family. We spend thousands of dollars each month in this store. I have contacted the bbb and informed my lawyer. I will not tolerate such disrespect iam a very respected individual in our community and have worked for the local school district for many years. She absolutely 100% needs to go, I do have proof of the illegal activities she and 2 of her employees have been partaken in for over a year now. If nothing is done about this, I will not back down from her or this company if they continue to allow her to do this to innocent paying customers a lawsuit will be knocking on corporates door.

I have been going in family dollar for a long period of time, always were a good customer... So one day I went in the store and the mangers aproaches me and say to me, " do I have some explaining to do?.. I was very shock at what was going on and I was told that someone came in the store and said I had stolen pull ups, I never stole anything and it fustrates me that I didnt do the incident, I was so embarrassed by other customers being in the store, as I spoken to the manager, she never did say I was banned, so next day when in.. The assistant manager approached me again and said that I was banned, the manager never told me I was banned, again I was so hurt and almost in tears in a crowd of customers standing and in being falsely accuse of stealing, was no police involved, and when u are being accused, u have to evidence that a person did it, I never in my life experienced this... The assistant manager telling a different story from the manager story... I'm hurt that I can't shop where I been shopping at for months and yet they havent checked the camera to see who really did it, but im being accuse of stealing and embarrassed and I was put on blast in front of other customers...