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Family Dollar
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1.2 12 Reviews 2301 Complaints
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Family Dollar Complaints 2301

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K
11:03 pm EST

Family Dollar Wrongfull termination

I was the Assistant Manager at the Homedale Idaho Family Dollar and was terminated for my till coming up $54 short one night but 2 days before that the manager if the store Mary Guzman's came up $100 short and a week or so before that she was $40 short but she did not get fired. That being said there is also a known glitch in the system there and on occasion tender reports are off etc.

Desired outcome: I would like the manager terminated or I want my job back with an apology

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N
9:16 am EST
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Family Dollar Service

I went to the store I seen that gain was 7.95 I pick it up with other items that i needed Went to the cashier The gain came up 11.95 I told her that the price had 7.95 She said the manger have to look at it His name was tony I went back there with him He seen that it said 7.95 And that it was other bottoms there. He said someone put the wrong label up. I told him that dont have anything to do if me and can i get it for the price that bit says. He took the label off and said no

Desired outcome: I would like it for the price that i seen it for

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M
2:44 pm EST
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Family Dollar Homedale,Id. Family Dollar store

Last time I was in this store, about 3 weeks ago. There was inventory threw out the store, that people could have gotten hurt from. This store goes through a lot of workers there. The store is a mess and needs help restructure the workers and store. Outside the store is a filthy mess. The store needs help badly. I would hate to see it close down, as I and many people like The Family Dollar.

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A
5:26 pm EST
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Every time I go to Family Dollar Store number 11730 The price on the shelf is not the same as when they ring you up It's usually from 50 cents to a dollar more than what you see on the shelf I don't think that's right they need to change their prices on the shelves because you are misguiding your clients and stealing money from them this is what they call highway ride

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M
11:09 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Hello, I'm [edited] your neighborhood shopper @ Store #6304 6611 Marlboro Pike, District Heights MD 20747. I have visit this location within 4 times, October 12, 28 and November 2,18, 2022. This location locks the tobacco products at 5pm or it may not be open at times. This location closes at 9pm. The manager refuses to sell the tobacco products. The reason...

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T
2:33 am EST
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This review was chosen algorithmically as the most valued customer feedback.

No Family Dollars let you use the bathroom especially the one on 8th Avenue in Largo they are mean then employees are nasty it is dirty as disgusting you cannot get down the aisles with a cart because they have dollies all in the way filled with crap and they let my sister poop and pee her pants in the store because they wouldn't let her use the restroom...

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S
7:54 pm EST

Family Dollar Unprofessional "manager"

Visited the location on 4301 Moss St., in Lafayette, LA on 11/11/22 at 530 pm. I went to the register with my purchase of Dr. Teals 3 lb bag bath salt. The sale price indicated $5.00. Two workers were present at this time, a male worker stocking, and a female behind the counter. As I approached, the female employee acknowledged me, with a sigh, as I placed both bags on the counter. The price rang up as the regular price, of $6.15. I mentioned the sale price, and we went to the location of these items.

Upon arriving, the employee, started the sale ended yesterday, she noticed the tags, and did not remove them. She removed the one tag & we walked back up front. She asked if I still wanted the items at the current prices. I indicated , "No, I would like them for the sales price". She replied, "She's the manager & makes her own prices." She continued saying, I was a "racist [censored]!". As I was leaving, she said she doesn't serve white people in this store anyway.

The actions of the "manager" are uncalled for and unbecoming of a professional.

Desired outcome: Not my call.

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S
1:48 pm EST

Family Dollar Missing item

I made an online purchase of a space heater on Oct. 25. I did not receive anything to indicate this purchase. the was charged to my debit account. I don't have any information to track this item with. The item (Electric Space Heater)

no longer in the ads. This is the information supplied to me by my bank of the

transaction. [protected] FAMILY DOLLAR #8860 COLUMBUS GA USA

Card ending in 8031 -$31.36

Desired outcome: Please advise me as to what I should next.

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J
5:58 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar Crystal Geyser spring water 1.5 liter bottles

I have been shopping at the Family Dollar store in Glendale Heights, Illinois for approximately 4 years. I have regularly purchased 6 Crystal Geyser spring water bottles in the 1.5L/50.72 fl. oz size. The most recent time that I purchased any (only 3 were there) was October 16. When I returned on October 24, 27, November 3 and 9, there were No Crystal Geyser bottles in that size. I prefer this size for convenience.

Desired outcome: Please send more Crystal Geyser spring water in the 1.5L/50.72 fl oz bottles to the Glendale Heights store.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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B
6:20 pm EST
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Hello old and new but I will try to make it short. Kept over charging my card and attitude issue, now unless you're a man she likes cause that day she followed my cousin man outside the store thought he was fenna talk with her and left store unattended and when she saw my cousin and I outside she tries to play if off with a stupid conversation and I wasn't...

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M
6:29 pm EDT

Family Dollar Over pricing on all of my purchases

I visited your store at 8425 Colerain Ave on 10-29-22. I bought several items paying close attention to pricing because I have become suspicious of different prices being on the self than at the cash register.

Sure enough I was questioning the pricing when I got to the cash register and was told by the Cash Register attendant in a very nasty way "do you want it or not mam" I told the cashier if I did not want it I would not have these items in my cart.

The line was long and some of the customers started to yell at me and tell me I was holding up the line. I was still questioning the cashier because there were more items that did not match. The people in the line started calling me names and threatening to jump me because I was questioning my money.

I left your store in tears thinking I was going to get jumped for holding up the line. Needless to say I got home and checked my receipt and was even more horrified as I was overcharged for almost every item on my receipt. My bill came up to $152.70.

I went back to the store to talk to the cashier and she was indeed putting the right prices on some of the items. I took pictures of the items I purchased and and of the receipt and I was indeed overcharged.

Desired outcome: A full refund and compensation for my embarrassment and harassment of not only the female cashier but the customers for questioning what I knew that I was going to be overcharged.

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L
8:21 am EDT
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Family Dollar Employee

I went to the store to make my usual purchases, and the cashier behind the counter was very unprofessional. She was on the phone yelling, and cussing in front of the customers! When I approached the counter to pay for my items she greeted me very rudely, and was still cussing on the phone. Her name tag said babygirl! I am very dissatisfied with my experience

Desired outcome: I would appreciate a response, and for that employee to be disciplined on how to behave in a professional setting!

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D
11:30 am EDT

Family Dollar About store opening and closing late or early

I live in Charleston,SC. I go to family dollar everyday when it opens for the last 10 years. Your new manager is not opening the store on Old Towne Rd 29407. They are closing between 3:30 and 5:30 everyday. Today they are still not open. I am a good paying customer that uses there services when they are open. You can reach me at [protected] or email me at [protected]@gmail.com. This problem should be fixed. Directly. I literally watched 10 cars get turned away, because they are not open. I have been in management for over 15 years as a manager if someone does not show up it's your job to stay until business hrs are over. That is why you put them on salary.

Desired outcome: Find someone who can open store from 8 to 9 as it is supposed to be open.

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A
8:50 pm EDT

Family Dollar A dangerous employee

Hi I am writing to to inform you about and issue with one of you employees at the family dallor store 4145. I don't remember his name but he has long dark brown hair that he wares in a pony tail and wares black thick framed glasses. I think his name started with a j but any way he was very rude and insubordinat and started getting very angry as he raised his voice at my freind as we where checking out.

He needs to be fired immediately, what if he loose control and hurts someone next time.

Desired outcome: He gets fired

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C
8:53 pm EDT
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Family Dollar In store customer service

Went to Family Dollar in Prescott, MI on 10/27 at about 2 in the afternoon.

We got to the check out and the teller was restocking the candy bars and she said she would be with us in a minute. About 7 minutes later she finally came to check us out after she had restocked all the candy bars and picked up the empty boxes. My fiance' wanted to walk out but I needed the items I was buying.

While she was checking us out I noticed her body odor was awful. I almost vomited. I felt she must not have taken a shower in about a month. In reality it was probably the cardigan she was wearing. Not appealing at all.

Caryn Schutte

[protected]@yahoo.com

Desired outcome: A response on how the situation was handled.

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A
3:21 pm EDT
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Family Dollar Customer service and sales

I have visited the nearest Family Dollar to me (Belfontaine & Chambers) many times and I am not exaggerating, every time I purchase multiple items there are at least 3 items that display one price and I am charged a higher price.

Specifically last night I purchase puppy pads that displayed $15.75 and I was charged $17.00, The puppy small cups of soft food displays $1.10, I was charged $1.20 for each.

At one time I started going to the store on Bellefontaine and Dunn Rd. They are now closed. That is why I returned to the Bellefontaine & Chambers store.

What makes it more aggrivating is your personnel there. Namely, Tamika? She is very mouthy unnecessarily. I asked her to refund my money and I will have to find another store that is true to the displayed prices. She proceeds to tell me that is fine. She not the one make the rules. They cannot honor the displayed price. Don't expect her to change it. All that was not necessary. She continued to verbalize how she sleeps well when she go to bed at night. I could not believe her attitude. Even the worker with her said something to the effect of going to another store. I said I beg your pardon, Tamika said "She was talking to me not you". That is what made me take the time and register a complaint.

Also I said I am sorry they closed the Dunn & Bellefontaine store, Tamika said that is because they had thieves in that store. That was not necessary either. She will someday mouth off to the wrong person.

I plan to periodically take a poll of the customers that comes out of the store and see what can be done about this pricing issue.

Thank you

Desired outcome: Fire Tamika and stay true to your prices displayed

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J
5:50 pm EDT

Family Dollar Family Dollar Store 2617 Fulton Houston, Texas 77009

On October 28,2020, I went to the above mentioned store, the clerk who told me his name was Terry, was very rude and verbally abusive. It was 9:00 am, i was trying to get i the store to purchase a item, this individual Terry informed me that he was the only one there, and he was not going to open up the store. There was also a vendor at the door, waiting to enter as well. Terry allowed me to enter, but the store and stated these motherfuckers make me sick. I basically ignored him. Upon leaving the store, I told him that he shouldnt talk to customers like that if he wanted his job, he stated I dont need this dam job. I shop at this store frequently, and I've never been treated like that before, I would ask that you look into this, and whatever resolve that your company have for hopefully no one else will treated like myself.

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S
3:55 am EDT

Family Dollar Customer service

I am a Legal Assistant at Wade Bettis Law in Pendleton Oregon. I shop or did shop at the local store in Pilot Rock Oregon until two employees began to harass myself, my husband, and now my two children aged 10 and 7. This is happening due to a citation the employees' teenage daughter received based upon my complaint, and now my family is being targeted by these people. I am hoping to confer with you in regard to this matter before proceeding further with the Courts. Feel free to reach out to me at [protected] or [protected]@bettislaw.com

Desired outcome: Termination of employees

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L
6:09 pm EDT
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Family Dollar store is a disaster never be for

hi I'm very disappointed i have been coming to one off your store located at

241 gateway plaza in Sanford Fl 32771 store address. for 9 years and never have i seen it in this condition everything is all the floors boxes every where it is hazardous i ask for the manager was told he is not there at the moment the assistant manager response when i complain about the conditions her response was you should see the Lakemary one in Sanford only one cashier and either the manager or assistance .honestly that's bad business why they don't take time to put stuff on the shelfs instead of costumers breaking boxes looking for what they went there shop for i went to the Lakemary one to shop its in the same condition until one off these seniors or any one fall you have a law suit in your hands can you get people to pit these stores back together

Desired outcome: clean up yhr place stock up

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J
8:42 pm EDT
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Family Dollar Customer service, lies, over price

I went into family dollars store in columbia south carolina on monticello road near the high school. Going in for a few items, I believe it was only 4 items. The one cashier open had a line that curve around yet no other employees came to assist. Finally, I get to the counter watching as the cashier is ringing up my 4 items only to notices not properly priced... The ice cream said $2.50 from the frozen section yet $3.75 came up I told her what I saw and that there was many more on that same rank in the refrigerator area. She called someone who came and believe it or not, I walked back to see that they got it correct only to see that they never went back to the refrigerator area at all and came back saying the prices went up yesterday on everything... Ook but what I pick up said the price was $2.50 not $3.75... I left the store because there, right there he lied.

Ooh, please let's not forget while standng in the one line that is curve around. The cashier female has music on that was degraded to any females, you can hear it loud enough calling you [censored]es, very inappropriate. I will also call the number to complaint because it's a shame to even be open and get this poor services, lies and music that shouldn't be playing in a business. I left the store and refuse to pay$1.25 more for something. A shame and needs to be close down now

Desired outcome: BETTER CUSTOMER SERVICE AND IF THE PRICE DID GO UP, CHANGE IT ON THE ITEM WHERE IT'S LOCATION BECAUSE I'M GOING OFF THAT PRICE. DON'T SAY YOU'RE GOING TO RECHECK THE PRICE AND NEVER GO IN THAT DIRECTION.

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Manager - unauthorized order was posted on Feb 11, 2025. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2313 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 15, 2025
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Family Dollar Category
Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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