Family Dollar
Reviews and Complaints

I was told to get back on a line after I could not pay at a broken debit card machine. I used several cards. The machine has been broken for some time now. I left to get money at a local atm only to come back and be told I must get back on a long line ! This matter wasn't my fault to begin with. I was not accommodated at all terrible customer service and I would like some feedback regarding this matter

I bought a water hose for days ago and it's broken so I went and got another one from Walmart figure in that it be better than buying it from the family Dollar only to find out I can't get my money back for the broken water hose they sold me I want my money back never going to shop there again unless I get my money backthry didn't even offer store credit just said I had to get another garden hose know I went somewhere else because he always was broken y'all sold me

Dear family dallor
I have been a loyal customer of your stores for many years, I have time and again received great service at your place of business. Which is one of the main reasons I shop at your store. But to my surprise, on march 29 2019 at 1200 ish, I was at the receiving end of some very poor service at your mart. On the said date, I tried to make a purchase of my ebay gifts cards of 1, 200.00, and headed towards the cash counterto pay for them. The person sitting at the counter, who was wearing the name tag of gin who is a assist general manager, when I had told him I needed all of gift cards to 200.00 on them each, he said she would do it, and he started to ring them up as I couted my money out, as he swiped the cards it was not ringing out an told me he cant sell them to me do to the fact of money laundering. I was embarrassed that he had said that to me so I walked out an card family dallor co. An they clearly said their is no limit to how much gift cards I can get so I had walked back in an grab the cards I needed. Instead, of trying to help me he called his general manger was yelling an beyond acting crazy... So he talked to me very rudely, and told that he cant sell them to me because I was money laundering and I felt so embarrassed and ashamed that he would think I was that kind of person an he said it loudly to me. As all the customer behide me an checking out were looking at me. I was so upset I said I jus want my cards so I can go about my day. Then he sai shut the [censored] up and get the [censored] out of my store. I was like did u jus say that to me. Mine you im a female an male to say that to my face truely hurt me deeply, appalled at such behaviour, he continued to say im calling the cops on you. I told him to so I can report what he had said to me. When I left I called my husband crying telling him what had happend. He just told me to walk him an will take our business elsa where. So I did so with no problem I got my cards. And on I april 4, 2019 I went back in an seen him again I asked if he is going to sell me the cards. He said no it dont work. I said is their a manager here an another asst manager I told her what had happend an he was standing on the side yelling an stuff an said yea I said that and what you going to do about it. An she told him to walk away an she helped me. Get my ebays cards and asked to leave my number for the main manager so she will call me so I did. An I waited for over 2 weeks for her to call me. An nothing so I went in the store to buy some gule on april 18, 2019 an the manager teresa was in a I had asked if she had got my number an why I havent heard from her she said she never got my number an she does not believe that her employer gin would never say that an that it had happends a while back that she will try to lookin to it. All she did was speak highly about her employer and stated that (she can't believe that gin would ever speak that way.. Because he never curses an would act like in front of her) she made me feel like I was lying and that my feeling were in no considering because it felt like she take her employer side by saying her both asst managers would have given her my number an that the one that help me to buy my ebay's cards would have told her what happend. I truely felt like they pushed what happend to the side and felt like teresa didnt care what had happend an I felt single out of a nothing of a person. I had a recording of what had happened but do to the fact of the manager not contacting me it was deleted. I hope you would look into the matter, and make sure such an incident is not repeated.
Because I live right around the corner. Your company has been known to provide good services, and such events tarnish the family dallor,
Store #12029
1400 gibson rd albuquerque, nm
(505) 539-1203

What the hell R y'all Thinking?
Your store is needed here in San Ysidro, NM. We live 40 mins for town, where we can get food, clothing, ECT. So y'all are gonna leave us high and dry just like that.
Have y'all been here and seen the area? Low income, elderly, no opt for getting around. Yes they built a General Dollar next door... So what they don't have clothing or stock what we need there. We need the Family Dollar Store. I have a paticion sign by over 200 people on a town of 389 people so far
I can mail it if you text my Email back at [protected]@gmail.com.
I'm praying you change your mind
Sincerely Kimberley Mezo

On February 1, I filled out an application online on around the 10 the I was told to come in to get papers for the drug test I did that on the 11 th. I went to take the drug test on the twelfth. I took the papers back the next day. When I took the papers back I was told that Ray would contact me after the background to call Ray. Well I called that store 11597 Fredrick Rd everyday for a month. No Ray he was always busy. Then I go up there and Ray says he isn't the closer the one that gave me the papers and all the information was the one to close it out. Well when I see her she says my background passed but it's saying override. I then was told to come today Tuesday April the 9th and the asst manager isn't there after leaving me on hold and checking her schedule gives me a day she is off. What's going on. Am I being played with and why I did everything iwas supposed to do and I still have my email saying I was offered a job contingent on my passing the drug and background. This isn't right . Who do I speak to now . Is this discrimination.

The store is a mess! It so much stock on all aisles and the backroom has no walking space with boxes and products stacked all the way up to the ceiling. It is very unorganized and dirty. The shelves are empty and it's very hard to find things. Clothes and blankets on the floors with very little walking room. It is a serious hazard and needs to be addressed asap. The manager on duty had a attitude and he said it's only 2 of them stocking. He needs help asap. Please address these concerns asap. Thank you