Family Dollar
Reviews and Complaints

This is the 3 time the I went to the store on s braeswood blv and gessner ...at 9.40 and the store is close ...the store time is 8 am to 10 pm ... I very disappointed 😔😞 because I get off about 9 pm and I wanted to buy things the I need for next morning ...I want to know why they closed early all the time ... I went on 4/7/19 at 9 :35 pm I think the store # is 7072 .. . Thanks

Multiple stores in the Houston area have pricing issues. The shelf price vs the scan price. There is always a significant difference between the two averaging anywhere from .25 cent to a whole dollar. In most cases the store associates are aware they just argue that the scan price is correct and hardly ever want to honor the store price. Too many stores have this issue for it to be a small overlay. Family dollar is purposely scamming customers

I go to family dollar alot. Its literally 1 min from where I live. This is the 2nd time I've been to where they have had the door locked earlier than supposed too. They close at 9 p.m and tonight I got there exactly at 7:28 and the doors was locked. It was two young people in there pulling the registers already. . customers outside knocked on the window and asked them why they have the doors locked if it wasn't time to close and the girl working literally shrugged her shoulders like she didn't know. Smh. Is there a reason why this store keeps closing earlier than the time they are supposed too? And this is the address of the store. 1920 E Gwinnett St, Savannah G.A, 31404

The Salina Utah, Store number 11000 this store is an absolute disaster, which in turn puts the safety of customers and employees. The employees seem over whelmed with the amount of mess, and there seems to very a HUGE lack of leadership in the management. The store manager doesn't seem to be the least bit concerned with the look of their store. I've had boxes almost fall on me, merchandise is stacked very tall. The entire store is a safety hazard.

On Sat. May 4, 2019 between the hours of 2 p.m. and 2:29 p.m. I was in the Family Dollar at 166 Park Avenue Drew Mississippi I was in the back on the dog food out and there was a car that was parked back down that aisle used to transport or move around a stock well I was trying to get around it and I'm not sure how I bumped into the car but I bumped into the car missing up my leg well my leg was bleeding I went to the front of the store and I told the person who was on duty and he told me what was nothing we can do about it that's the way you need to do paperwork give me a Band-Aid and some Neosporin so I can put on my leg so it won't get infected with me being a diabetic I'm prone to infection so I don't want my leg to get infected he told me that I had to purchase my own after a brief talking to him about it I still ended up purchasing my own products for my leg well came home back to Memphis Tennessee and my doctor advised me that as long as I was taking care of it the way I was taking care of it and it healed properly it shouldn't set up infection while I feel like it was not handled properly in the store someone from somewhere actually needs to contact me pertaining to this issue.[protected]@gmail.com

I've been in this store a few times, and each time I go in the store looks like a tornado ripped through it. Is this a thing with these stores? Not all are like this but most are. I went into the Fulton, MO store to buy a phone, and just turned around and left. If a store looks like that I don't want to shop there because I'm sure if no one bothers to keep the shelves stocked and neat, they wouldn't bother to help you if asked! Saw this big dumb goof who was suppose to be working the register standing around doing nothing! Why is working or making an effort to tidy up so foreign to the young workers? They pretty much just stand around with their finger up their nose doing nothing else. A new store and it looks like a constant wreck! Some of the workers also spend way too much time outside smoking and ignoring people standing at the register, have experience that one too many times! Time wasted, money lost, revenue lost, stealing and I'm surprised these stores still manage to do business and stay in business.

To whom it may concern,

What I don't understand is you buy a certain item from Family Dollars, and for some reason you misplace or lose your receipt, your not able to exchange either your Clothing or your items, or giving a fitting room, to prevent bring clothes back, which don't understand. For example, its understanding if you buy something from Walmart and try to exchange it at Family Dollars, In this situation, this is ahuge difference. Furthermore, but come on, you're buying certain items or clothing from Family Dollar why not be able to return it regardless what Family Dollar you bought it from, the moral to this is all Family Dollars are Industry chain, is this correct or not. Therefore, doesn't matter what store is coming from as long as it says Family Dollars, In my opinion. In fact, another thing, either district managers or managers or store managers whichever are not doing their jobs, monitoring or observing their employees. Moreover, poor customer service, do not acknowledge customers while walking in the door, do not make you feel hospitality in these stories, sad 😥. In fact, Every Family Dollars that I've been in are rude, nasty, and are to comfort in their comfort zone and need to be awaking by their district managers. In fact, I want this to be known, because I was in your store today, May 4, 2019, Yes Family Dollars and was treated unfairly, rude, and nasty I don't think I want to come back to these stores, until manager and employee's are given disciplinary action.

Sincerely, Elena Ybarra

On this morning at 9:30am I went in the Family Dollar Store located at 6715 Mt. Zion Blvd. Morrow, Ga to get purchase a container of body wash. There was none on the shelves. Most of the shelves were empty, items out of place, no facing, nasty floors and items thrown everywhere. This location is a fairly nice area. "Unbelievable". I never want to visit this again, I'll do without.

April 30 2019
I shop at your store frequently, I buy all my products there, only cause your store is more convenient for me and my family,
but enough is enough, I dont complain about the prices, your products or a refund,
Im complaining about your safety in the store, But everytime for the last few months I see the same... mess everywhere, the pictures below show alot of safety issues ..I dont know If I can call O.S.H.A and include the B.B.B as well, But all the other stores I have gone too, do not look like this...My question is, is it because of the community your stores is " Predominantly Hispanics and blacks community, that you have no interest in Helping our community?
when I spoke to Monica your floor Supervisor, that was very sarcastic and when my husband apprroched her; she answerd "that if he like to help ..and fill out an application and showed him where it was at to fill out.
there shelves laying around, boxs in the isles ..where you can even walk, etc.
the pictures show everything... even the back stock room is crowded with boxs

Sincerly Lollie Jean

I'm writing to you because I tried to call but was directed to the website. I moved to this neighborhood near the above referenced store for approx. 3 months. I shop at this store at least once a week. Tonight I was in there with my 13 year old daughter and was putting some items on the belt when a cashier, I have never seen before told me I "had to leave"... I thought she was speaking to someone else but she said it again. I said are you talking to me? She then said that yes but wouldn't tell me why just kept saying I had to leave.. I was shocked, embarrassed and confused because I've never had so much as a conversation with anyone in this store before. I asked why and what did I do, then she proceeded to tell me that I "had an incident in there the other day with someone". I said I think you have me confused with someone else, I've never had a problem in this store before and I don't know anyone around here. I just moved here. Her and another employee started raising their voices telling me again"I had to leave". I even asked who is this person who I supposedly had an incident with and they started yelling louder at me in front of my daughter who was terrified and confused also. We pushed the cart aside and walked towards the door, these two African American females, I don't know their names, called me an "f#cking [censored]" and the one said to the other one "I'll slap that f#cking [censored]!" My daughter came out behind me crying because she was scared and said she heard them laughing and cussing about me, calling me foul names! I have been wrongly accused of something I absolutely had nothing to do with, not to mention that my daughter and I were disrespected for no apparent reason and humiliated in front of other customers, cussed at and physically threatened by two of your employees at your store, #6671 1451 Haddon Avenue, Camden, NJ 08103. Today is April 26th, 2019 and this incident with your employees occurred some time between 7 and 8 pm this evening. I am afraid to ever go into one if your stores and so is my daughter. Are these the kind of people you want representing your store?! I have never in my life, been kicked out of a store or treated so awful by cashiers. I'm assuming that were both cashiers, I didn't see a manager tag. I would like an apology and an explanation of why I was treated this way by two women I've never spoken to before. I would really like to know if something can be done about this. I can be reached at the following number and email address.
Carolyn Molinari
[protected]
[protected]@gmail.com

I've been trying to apply and get hired at any of your locations in my area for about 5 years now. Recently, the store closest to me had open interviews and I was invited by the manager to come and apply that way. Well, I went to the open interview, was told by the same manager that she will hire me and all I had to do was put my application in. I told her I already did. The next day she goes to pull my application and says that my assessment is in red and that's why they can't hire me. Does a damn computer generated assessment tell you who I am?! No! So I asked the same manager, who's actually trying to help me get this job, for corporate's number to try and find a solution. Needless to say, ive been calling corporate, any number I can find for them, and i'm sitting at least 20-30 minutes on hold with nothing but an automated voice telling me I can press '1' at any time while i'm on hold. Did the [censored]ing ceo of this company start out as a ceo? I don't think so. So why is it so damn hard for the little people like me to get a damn job just so I can afford to pay my bills and not go homeless? What the [censored] is wrong with your damn company?

Please resolve this issue as soon as possible! I visited the store located at 6110 W. Commerce, San Antonio today; 4/20/2019 and was told that I could not take the basket out of the store. I purchased several heavy items and was told that I could leave the basket near the entrance, proceed to my car and return for the rest of my paid merchandise. Luckily I went to the store with family and they were able to assist me. Cashier told me that they were tired of having to go look for baskets at 1 in the morning and needed to stop doing that.

This is b.s.. Store closes at 10, why doesn't management get all those employees to periodically retrieve the baskets? Seems that this is a management issue that could lead to a bigger issue. The cashier didn't even double bag my heavy items. Guess staff needs to realize that the customers drive up sales and can make or break a store. What's next? Do they want us to clean up the messy store and place items in their appropriate spots too?

I was told to get back on a line after I could not pay at a broken debit card machine. I used several cards. The machine has been broken for some time now. I left to get money at a local atm only to come back and be told I must get back on a long line ! This matter wasn't my fault to begin with. I was not accommodated at all terrible customer service and I would like some feedback regarding this matter

I bought a water hose for days ago and it's broken so I went and got another one from Walmart figure in that it be better than buying it from the family Dollar only to find out I can't get my money back for the broken water hose they sold me I want my money back never going to shop there again unless I get my money backthry didn't even offer store credit just said I had to get another garden hose know I went somewhere else because he always was broken y'all sold me

Dear family dallor
I have been a loyal customer of your stores for many years, I have time and again received great service at your place of business. Which is one of the main reasons I shop at your store. But to my surprise, on march 29 2019 at 1200 ish, I was at the receiving end of some very poor service at your mart. On the said date, I tried to make a purchase of my ebay gifts cards of 1, 200.00, and headed towards the cash counterto pay for them. The person sitting at the counter, who was wearing the name tag of gin who is a assist general manager, when I had told him I needed all of gift cards to 200.00 on them each, he said she would do it, and he started to ring them up as I couted my money out, as he swiped the cards it was not ringing out an told me he cant sell them to me do to the fact of money laundering. I was embarrassed that he had said that to me so I walked out an card family dallor co. An they clearly said their is no limit to how much gift cards I can get so I had walked back in an grab the cards I needed. Instead, of trying to help me he called his general manger was yelling an beyond acting crazy... So he talked to me very rudely, and told that he cant sell them to me because I was money laundering and I felt so embarrassed and ashamed that he would think I was that kind of person an he said it loudly to me. As all the customer behide me an checking out were looking at me. I was so upset I said I jus want my cards so I can go about my day. Then he sai shut the [censored] up and get the [censored] out of my store. I was like did u jus say that to me. Mine you im a female an male to say that to my face truely hurt me deeply, appalled at such behaviour, he continued to say im calling the cops on you. I told him to so I can report what he had said to me. When I left I called my husband crying telling him what had happend. He just told me to walk him an will take our business elsa where. So I did so with no problem I got my cards. And on I april 4, 2019 I went back in an seen him again I asked if he is going to sell me the cards. He said no it dont work. I said is their a manager here an another asst manager I told her what had happend an he was standing on the side yelling an stuff an said yea I said that and what you going to do about it. An she told him to walk away an she helped me. Get my ebays cards and asked to leave my number for the main manager so she will call me so I did. An I waited for over 2 weeks for her to call me. An nothing so I went in the store to buy some gule on april 18, 2019 an the manager teresa was in a I had asked if she had got my number an why I havent heard from her she said she never got my number an she does not believe that her employer gin would never say that an that it had happends a while back that she will try to lookin to it. All she did was speak highly about her employer and stated that (she can't believe that gin would ever speak that way.. Because he never curses an would act like in front of her) she made me feel like I was lying and that my feeling were in no considering because it felt like she take her employer side by saying her both asst managers would have given her my number an that the one that help me to buy my ebay's cards would have told her what happend. I truely felt like they pushed what happend to the side and felt like teresa didnt care what had happend an I felt single out of a nothing of a person. I had a recording of what had happened but do to the fact of the manager not contacting me it was deleted. I hope you would look into the matter, and make sure such an incident is not repeated.
Because I live right around the corner. Your company has been known to provide good services, and such events tarnish the family dallor,
Store #12029
1400 gibson rd albuquerque, nm
(505) 539-1203