Family Dollar’s earns a 1.2-star rating from 2316 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Employees refuse to service because of race.
At Family dollar in Silver Springs Nevada. I (A Black man) was standing in line at cash register with no employee to ring up products. An employee however was standing right behind me and wouldn't help. Only when a white fed ex worker got behind and waited did this employee say, "oh John will be right with you"... Like I was invisible. 5 minutes pass and now the line has 5 people. John never came so yell in the store for John to come help customers. The female employee still by the cash register and doesn't and John never came to the front. I ended up having to leave the store so the white customers could be helped.
You have a employee named Bethany she is running off your customers
Very rude. To anyone even embarrassed your customers. Like make rude jesters to mental people old anyone she does this when by herself or other employees is not present. Like humiliates customers then smurks at other exspecually men to get attention by insulting others. I spend over 300 a month there she already ran lots of customers off. I never buy...
Read full review of Family DollarSecond class management staff
They need to change the name from Family Dollar to flea market. I am a new resident in the area and never in my life time seen a store so poorly managed. This corporation should be ashamed. Yesterday I visited the store to purchase toiletries for my home. I arrived at the store at 9:00am on 7/7/2020 and the store was closed. This is not the first time I...
Read full review of Family Dollar(Fresh) hamburger buns
I buy this products as an you see the buns its no good. The expiration date was 7-8-20..
Store operation
Please help me understand store operation at the Family Dollar store on 4602 E Ponce de Leon Ave, Clarkston, GA 30021 #3475. The information on the internet states opening hours are 8am through 9am. However, for little over a month the store has opened "whenever on feels the need to work." I understand we are in a less than normal environment with Covid-19...
Read full review of Family DollarVery, very poor management and staff.
I have been shopping at family dollar since it was built. With everybody being so rude and hateful, maybe you should of let the store run itself. I was in there about a week or so ago, to get some plastic bins. They were marked for 10.00 on the shelf. So I go to check out and they scanned at 14.00. Well you know being that I had worked in the business. I...
Read full review of Family DollarMissing pieces to stick fan rude manager irenea
I purchased a fan from family dollar located at 4646 s halsted and it's missing pieces I went back for an exchange they didn't have anymore and the employees including the manager was laughing making jokes saying why you put that broke fan back on the shelf anyway I asked to do a even exchange not money back and irenea began calling me sexual names I...
Read full review of Family DollarCustomer service
I experienced the worst customer service today at Family Dollar. The cashier Janet was more interested in having a conversation with her co worker than acknowledging myself and another customer that were patiently waiting in line to pay for our items. I waited in line approximately two minutes as she looked at me and continued to GOSSIP with her co worker...
Read full review of Family DollarEmployee behavior
A white female employee of Family Dollar who works mornings is consistently rude in how she treats customers. Such as this employee displays rude tone when she talks to customers and sarcasm consistently. On 29Jun2020, I went to Family Dollar hoping to purchase products and their debit/credit machines neither were working. I asked her the question about the...
Read full review of Family DollarMethed up Manager In Training
Stephen Demarco is a manager in [protected]@store #4088. Im not only deeply saddened, but disgusted that his employer allows him to carry out leadership duties under the influence. I myself tried helping him quit, yet today (seeing him smoke, disrespecting me when I said id report him) was last straw. Does family dollar not have a no drug policy??!!!
Hidden product
I want to make a complaint to the family dollar # 0oca3821 because every monday the truck comes and they store the products such as the hand sanitizer and alcohol, between the manager and the people who work there, and it is not the first time it happens, thanks please can you investigate, thanks
Read full review of Family Dollar and 1 commentManager and assistant manager
I saw the assistant manager sam taking money out of the draw and her and the store manager nichole taking pills while in the store. This has happened on numerous occasions and im at the store at least 5-10 times a week. The manager has been rude to me and other customers when someone goes to look for someone to ring them out. I don't know what kind of store...
Read full review of Family DollarCashier store 5096
The cashier name is Tracy she always so rude when in the store she ran out line full of people in the store to catch a guy that took something from the store her mouth is something else not the first time and then she was running her mouth saying bad things to a older black lady that was leaving the store seen like they had words before but then her boss was telling her to watch her mouth she was still going I hope you guys do something about her she was out of line
Had a bad experience at store
Employee ran behind me accusing me of stealing and ask to look in my purse. I was so very upset shop in this location all the time I came to find some disinfectant and tried to go in as many family dollar stores before they close at 8 pm now I was so disrespected in front of the store I told the other employee I wanted the police to come. Which they did. They end up talking to me and advised me to call cooperative but that wasn't the worst part the employee told me that they didn't want me in their store again and the police said there is nothing they could do again but to call family dollar. I have been calling for over a week now and can't get through. My name is kim parks phone # [protected] the family dollar store was at2100 beatties ford rd [protected] I know this location has cameras so the whole incident should be on camera the day it took place was may 21'2022 around 7 pm. Trying to resolve this issue with family dollar first
Oscillating fan
I purchased a oscillating fan from family dollar 05/26/2020 for 22.00 dollars, the fan did not work properly, I just wanted to exchange it, the clerk said they did not exchange nor refund due to virus. She stated that there was a notice Saying they not except refunds nor exchanges, there were customers in the store without mask, I said I did not see a...
Read full review of Family DollarAA batteries
I went to a local Family Dollar Store and purchase AA batteries for a camera. They were put in the camera and about 10 mins. later they exploded. I went to the local store which store # 11922 to get my money back and they told me they do not give refunds because of the cova 19. To beat it all I went back the same day I purchase them. I was told other store...
Read full review of Family DollarCashier
I went to check out with color makers that smell like fruit. Since they were for my elderly mother, I asked if they had any regular makers? He directed me to school supplies. When I came back with them he had rung up the others. When I told him I wanted the regular ones he turned around a sign that read no returns or exchanges! I was force to spend another $4 to get the ones I wanted. Not cool!!!
Read full review of Family DollarNo masks worn
I am a frequent shopper at Family Dollar in Morrison Illinois. During this time, it's required to wear masks, but when I asked them about it, they said health department said they didn't have to wear them, and telling customers they don't need to wear them also. I think this is very selfish and the manager putting her employees and customers at risk...
Read full review of Family DollarHow a manager spoke to me and come out to my car to do so
Last Saturday I went to the store in Trenton Michigan store #6303, I got there early to what I read that for elderly people they open at 8am. I was there at 7:45am and waited outside I can see the man doing things to get ready for opening, around 5 after 8 he opened the door and said we open at 9am, so said I looked up and it said for older people 8 so he pointed at the hour sign to me. So I said you really should check the website to see what I saw. So I started back to my car to wait and I shook my head thinking I could have sleeped in, that is all I did and then he comes out the store saying ma, am ma'am so I turned around and he said do you have a problem with me and I said excuse me he said you are rude to me every time I'm in his store. I was blow away by that. (I question 2 times because of a price difference and he rolled his eyes and check it and I was right so he correct it that was the only time I spoke to him. he even helped one time set up my family dollar account for me) so any way he continued to say that (me and my sister was having words in front of him) and we were speaking about why her card wouldn't go thru and see was not doing it right so I was telling her how that was between me and her not him. Now he continued to say to me I THINK YOU SHOULD SHOP AT A DIFFERNT STORE FROM NOW ON. I was devastated that is were I live and I like that store now I'm afraid to go there, I'm 63 yrs old and has never been spoken to like that I was so upset when I got to the other store on telegraph the manager wanted me to sit down and gave me water to calm me down I was crying so hard. She gave me a number to call [protected] I left 4 messages and no one called me in a week. I just want to go to that store " his he going to bother me every time and not let me in any more?
Thank you
Carol Barretta home734-561-3088 or cell # [protected]
Employees behavior and treatment of customers
I was in family Dollar today April 25th around 1 p.m. is when I left I was in there route I don't know 10-15 minutes stopped to get a drink on a bike ride and to look up prepaid cards the entire time I was looking at the prepaid card I can hear the two employees that were working talking about me and that watch me because I might be stealing or something...
Read full review of Family DollarFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 07, 2025 - View all Family Dollar contacts
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