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Family Dollar
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1.2 12 Reviews 2297 Complaints
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Family Dollar Complaints 2297

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S
2:51 pm EDT
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This complaint is in regards to store #9515. First of all, is it the policy of all Family Dollar stores to close down for 2-3 hours to stock items that the delivery truck has dropped off? Secondly, we went to this particular store at approximatly 8:30 this morning. We asked about Clorox wipes and paper towels. The white female cashier told us that the...

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S
4:58 am EDT
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I shop at family dollar alot. I absolutely love the prices and most of the time the cashiers at this particular store are wonderful especially the manager. But theres always one in the bunch. The one that has to give you a hard time. They were busy, I absolutely understand.. But I asked the woman if I could put in my number so that my smart coupons could be...

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11:42 pm EDT
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I am sending a complaint about the manager at the family dollar #484 in beattyville kentucky and may have a law suit against the manager of the store her name is lynn and my girlfriend was at the cash register putting items on the counter someone the back of my girlfriend yell out to the manager saying shut the f door before my girlfriend came up the...

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A
9:37 am EDT
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My family is important to me. But when you cant keep your stores stocked then why would you put my WHOLE family including a 10month old baby and a 17yr old that is due in 4 weeks, elderly father fighting cancer, my husband& I have severe asthma but yet 4hrs of products being sold is more important than yours and MY family. Then you want to force your...

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M
2:50 am EDT
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I was fired without counseling or prior documentation after I would not falisfy financial paperwork that my store manager advised me to falisify. I tried to reach out to my DM on several occasions but she refuses to return my calls or text. Each time the money was short, my SM advised me to put the correct amount, then he would fix it when he gets in. I...

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4:52 pm EDT
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I have been a loyal customer to family dollar for years. I have help the store from being robbed, stolen from, and overall contributed my own money to the company. On March27, 2020 I was badly treated by an employee for no reason. It starts off with me asking a question about a product, and with the employee being on the clock and on a personal cell phone...

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K
8:37 pm EDT
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March 21, As I stood in line at Family Dollar on 801 Gross Rd, store # 10932, the manager from Galloway walked in and when she saw me she was surprised that I had not been to her store, so, long story short, by the time I made it to the register, I was having a conversation with another customer and that is when the manager just started screaming at me in...

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R
5:27 pm EDT
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The Family Dollar store at 861 Park Ave has a sanitation problem and a noise problem. Photos attached go back a year or so, and show the permanent garbage collection behind the store on Ellery street. This garbage has brought rats to our neighborhood as well as a very disheartening mess that often blocks the street and sidewalk. In addition, there is a...

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3:08 pm EDT
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I went to the Family Dollar store in florence sc store number 02866 on 2838 w. Palmetto Street, Saturday 21 at 1:42 pm the cashier young girl and there was thus light skin lady not sure she's the manager there but she's always there, were extremely rude to the lady in front of me and in all honestly she was so polite to them. She was trying to use a coupon...

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5:54 pm EDT
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I visited the family dollar on Easley bridge rd Greenville sc on 03/16 at 530 pm, the manager on duty refused to check me out due to she was about to take a freaking smoke break. Plus when I stated that she could have checked me she stated she had other things to do but yet goes outside for a smoke break. She also stated I could get out of her store. I am...

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4:47 pm EDT
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Family Dollar Employee complaint

Good afternoon,

I was store #11301  The morning of March 14th. I purchased over $60 inproduct. There is a coupon on my app that states if you spend over $50 you can use a $10 smart coupon. The store employee informed me that those coupons were not valid right now in light of all that is going on. The store is not honoring those coupons because they know they are going to make their money anyway. I returned to the store a few hours later to Exchange a damaged item. I spoke to another employee regarding the coupon. I was told that the coupon should have been honored. While I was trying to explain to the her, she told me to "stop talking".  She was very rude and loud. She had the receipt but topd me i would have to return everything to the store in order for them to apply the smart coupon. I already returned to the store with a damaged item. Was told Family Dollar was not honoring coupons and a couple of the items I intended to buy were never rang up. When i returned to look for them, they were sold.

The employees at this location are already unprofessional. The manager has her son with her behind the counter. The other enployee singing loud. 

Please correct this situation. It is unbelievable. I am out $10 and product. Hopeless in Plainfield, NJ

I can be contacted at [protected]@yahoo.com

Sent from my Sprint Samsung Galaxy S20 Ultra 5G.

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S
11:09 pm EDT
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this is the second time from this store i have been rudely treated today was the last time i was in the store shopping i spend OVER 100.00 each time i go the manager got on the loud speaker telling everyone to leave the store she had an emergency WHY wasnt there a backup if that was the case i have filed another complaint the last time i was treated badly...

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11:15 am EDT
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On 3-7-20 at 9:50 AM My husband and I stoped by your store after our cruise to pick up several items for the trip home. I noticed the clerk having a conversation with a male. My husband went to use the restroom and found both locked with out of order signs. He asked the clerk to use the restroom. She immediately got loud and belligerent. At which time I...

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10:08 am EDT
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Family Dollar I was overcharged by $10 on a recent purchase

call me i was overcharged by $10,

Charles johnson
[protected]
[protected]@hardtarget-ds.com

Ok this is crazy my third time for information missing or incomplete but they don't tell you what they need, ugh

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12:49 am EDT
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This is the second time I have submitted this complaint. I asked for a response but never received one. From the lack of response it appears that Family Dollar condones this type of behavior at their stores. As I stated previously, I would like a response to this email. As a minimum, the manager at this location needs to be reprimanded and educated on how...

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J
10:35 am EDT
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I don't think it's fare that I have to show I'd every [censored]ing time I go in there. I live in the building off the parking lot. And I am a senior. These young motherfuckers are robbing the elderly every [censored]ing day on that lot. So why would I bring my I'd so some young [censored]ed up person can steal it and I have to pay for another one. Is family dollar gonna buy...

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4:55 pm EDT
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We are having a serious problem in SW Houston. The sales staff are stealing the inventory from stock, and at this location the staff refuses to mark down clearance items weekly and they have sat for months with the same pricing from November 2019. The foreign element in the area is pagan. During our Christian days that we buy items to utilize for OUR...

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3:46 pm EDT
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I go to this store every day that I get off work an I do have a backpack that I wear so they want me to leave my backpack up front witch doesn't bother me cause I know that's not a great area an I never have trouble with employees putting my backpack behind there counter but when I go in there, but today when I get off work I ask the lady if she would put...

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10:59 pm EST
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First of all I have to say I had REALLY BAD CUSTOMER SERVICE today, as usual I went shopping as every Thursday or Friday for what I need at home due to my schedule at work being hard to shop at the AM. This evening I was walking by the paper towels aisle and I saw the Angel Soft being priced 2$, so I grabbed the bag and head to the front to get checked out...

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A
11:12 am EST
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Family Dollar Store maintenance/Customer service

I go to local Family dollar store a few times a week. Customer service is bad, only 1 cashier work and line of customers is 10-20 people long, people ask where is other cashier and hear arguments from 1st cashier. Store is so dirty, floor, doors, fridge..Feels like shelter for homeless people... Disgusting, seems they never clean the store, people in line complain that store is antisanitarian, no customer service, worth to be closed.. store needs to be cleaned, and get better customer service. Thank you.

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Bad experience was posted on Nov 11, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2309 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Family Dollar contacts
Family Dollar Category
Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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