Family Dollar’s earns a 1.2-star rating from 2313 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
coupons
The cashier at store #02928 I dealt with absolutely the worst customer service I have dealt with. I bought multiple items that totalled 28.00. I typed in my number for digital coupons and my 5/25 did not come off. I also bought two gillette disposable razors. For one I had a digital coupons one was a paper coupon. Before my paper coupon my total was $10 and some change. When she scanned the paper coupon it made my total go up to $12.00 I tried to get my 5/25 and my 4.00 paper coupon credit taken off she said that I could not do both. Your policy states you can use multiple coupons of the same as long as you have products that qualify for those coupons. I want this resolved and I need my money back. I asked for a manager and there was none on duty. I am almost to the point of no longer shopping with you guys. Please contact me so we can get a resolution.
stupid return policy
I bought 2 small heaters ($16.00 each) at the Family dollar store down the road from my office this morning. I brought them to the office and plugged them in and they did not work. I boxed them back up and took them back about 2 hours later and was told that I could not return them that all I could do was exchange them for the same thing. Ok if 2 of them in...
Read full review of Family Dollarservice complaint
I've been in this store many of times and in many other family dollar stores but this particular time I was told I was not allowed to take my diaper bag around the store with me. It didn't sit well with me because my diaper bag alone is $60 not including everything I have in it. I was planning on getting a lump some of stuff but i ended up only getting wipes because I didn't feel comfortable leaving my bag up front with no supervision sitting in a metal chair right beside the exit door.
payroll family dollar Milwaukee Wisconsin store #8545
Hi I'm writing this because I being having problems with the manager from one of yours stores here in Milwaukee Wisconsin. The store number is #8545 and the name of the manager is Rosa. First of all my husband was working at that store and when he went to fill all the paper work she supposed to put the number of a card that you guys provided and she didn't...
Read full review of Family Dollardisgusted
I sent my dyslexic cousin to the family dollar in the Bronx with an empty box of pain medicine so that he can find the right box to buy. He was called a thief and removed from the store. When I went to find out why this occurred, the manger was this sloppy ratchet rude person, the store was packed and filthy and the manager wasn't any help. I had expected...
Read full review of Family Dollar
discrimination, judgement, harassment, embarrassment
Complaint to family dollar store # 11822 - i'm a 24 year old average, thick, tattooed, south louisianan, woman, I have 3 kids, and soon to be married!!! I recently stopped at this store to get a few items I needed. I shop at this store maybe 1-3 times a month, today as i'm shopping, i'm down the body soap aisle looking for something cheap that I may like...
Read full review of Family Dollarstore
The family Dollar located 9468 Linwood Ave Shreveport LA 71106 is nasty, junky and dangerous!! Boxes are everywhere! The items are not on the shelf and on 10/28/19 I almost fell over a box and when I informed the employee all he said was Oh ok!! This is real bad customer service! If you would like I can take pictures for you of the store. This store need...
Read full review of Family Dollarpayroll
My name is Elaine Taylor I worked at Family Dollar in September but. Because of a heart attack I could not return to work. However I have begged and begged my manager to please give me my money that I worked for. Each time I call it's the same excuse. Iam so fustrated that a manager would allow this to happen. My next step is to contact a Attorney because although the money is a small amount its mine Thank You 901_314_0441
Read full review of Family Dollarstore is not stocked properly
The store is poorly stocked. There are a lot of empty shelf's especially the water and soda. Most of the time I go there to buy anything I have to go to another store because the shelf is empty. Also, a lot of the packaging is destroyed or dirty. The $1 box of honeybuns were all smashed, the juice jugs were all smashed, the pop cartons were filthy and falling apart.
Read full review of Family Dollaran employee dayna white
As i entered the store another customer approached me stating that Dayna White was just showing a couple of girls and a man a video of my 13 year old daughter that inappropriate. Then stated that she was laughing and sending it to other adults. I was so disgusted by this that i literally became sick and went to my car. I then seen her come outside and...
Read full review of Family Dollareverything
The store was a disaster on Saturday the 26th! Starts when me & my son step in the store, not one cart was available for customer use, and I went there to buy heavy bottles of bleach, ect... Then the clearance area is just a pile of crap, and if you take the time to dig you find most things are Not priced at all. I found 2 items I thought were worth buying, both being priced at.50 cents each. I'm walking through the store arms full & seeing where all the carts are, the employees are using them for inventory. With arms full, wanting to shop more, but one of the clearance items was a spray that was leaking down my arm. So off to check out. Watching closley to see I got the clearance prices, sure enough, they rung up full price. One item was a small note book, with a grease stain on the back cardboard, and the cashier tells me the original price was $2.? so no way was it.50 cents & the leaking spray cleaner? Originally $4.? so again no clearance. Needless to say, it was the worst Family Dollar Store experience I've ever encountered, and not sure I will be back anytime soon, at least not the Penn Ave Store. This is not my first complaint of this store, and the way things have been looks like it won't be the last.
caramel m&m's
I purchased a bag of Caramel M &M's and could not believe that they were so badly crushed and broken. I buy at least 6 to 8 bags a week, I love them, I was extremely upset and you should know that it's a reflection on your company that this establishment would sell them like this. I took photos of the candy and the receipt from where I purchased them. I obviously will not eat this bag, I am definitely throwing them in the trash.
cigarettes
I spend at least $100/week if not more in my neighborhood Family Dollar. I have been showing the same 2 women my TDL daily for the past year, and the neesrt employee for the past several months. I went in yesterday and realized I didnt have my wallet. She flat out refused to sell them to me. I asked her to ask the other lady named Wendy. Wendy also would...
Read full review of Family Dollarmanager was crazy rude and talked down loudly with a store full of ppl to another employee
I was there yesterday and I have had issues with the manger there before her name is Avonelle but I have heard ppl call her Nell the date was Oct 25 2019 I was shocked how she talked to me I told her I have had enough of how you have treated me and she said well call corporate I dare you to then she yelled at the girl waiting on me accusing her of being on...
Read full review of Family Dollar and 1 commentcustomer service
Went into my local family dollar like I do every few days to get some quick things. Was told my children had to either wait outside or leave their backpacks outside since they don't want thieves in their store. My daughter shouldn't be called thief as she's never stolen anything and was just with me after school. I also should not be told that simply...
Read full review of Family Dollarmanagement
My boyfriend purchased some Tylenol cold & flu medicine Wednesday night. I tried returning the unopened' unused product with my reciept Thursday morning only to be told they do not accept returns on over the counter medications. I went onto the web and made sure there was nothing in the fine print about OTC drugs and there isnt. This store just refuses to allow me to return it.
Read full review of Family Dollarcustomer service complaint
Good Day, My name is Arleta Hubbard and I shopped at Family Dollar Store #08206 this afternoon and witnessed the interaction between an employee and a customer today. I saw the employee named Terranica (the store manager) as the name given by the employee when asked for her name and titled yell, scream and become very aggressive with the customer after...
Read full review of Family Dollarthe site manager was so rude wouldn't even give me her name
I came to this store I always go to and purchase d a tv connection I took it home and it didn't work on my tvOS I came back to return it I stood in line while the store manager do a interview or help someone fill out a application cause the person at the register wasn't authorized to do a return she let about 10 people get rung up while she ignored me she finally came to help after I got upset asking what's the hold up she came to the register to do my refund and said where the card u purchase it with I told her I don't have the card so she told me I had to get a family dollar gift card which I didn't want so she just walked off from me and ignored me again I asked her for her name and she said her name was Brittany No name I believe ..she was rude and unprofessional I've been shopping with u guys for years especially that store I was so disappointed with the treatment I received that day
customer service
I visited this store Tuesday October 22, 2019 around 5pm. While standing in line waiting to checkout, I noticed the line was getting rather long. There was only 1 young man on the register checking out customers while 2 other employees just stood at an open register having a long conversation. This conversation went on and on while they ignored the long...
Read full review of Family Dollarstore manager
As an proud employee of Family Dollar I have a compliant that I feel needs to be addressed via online complaint due to its sensitive nature. The store manager has a demeanor that has been causing a hostile work environment, whether it be her negative, nonconstructive, and biased statement towards associates, or the fact that only a select few associates are...
Read full review of Family DollarFamily Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 15, 2025 - View all Family Dollar contacts
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Dollar Tree
2972 reviews
Jerry Hunt Supercenter
9 reviews
Love's Travel Stop
155 reviews
Everything2go.com
1 review
Walmart
2764 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!