Family Dollar’s earns a 1.2-star rating from 2313 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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employee complaint/no breaks given
I came aboard as an asst mgr, just as I started the store mgr over 28 yrs left and her asst mgr whom both hired me left after 10 years, I started noticing a lot of unethical stuff going on, employees doing things against policy and it was reported by another employee to the district mgr so far she is still working with me on the schedule, I received no...
Read full review of Family Dollarbought a heater and they won't exchange no return
i bought an heater from the highland California family dollar because it was close to where we were that day and it was already open but i didn't give it a second thought because some times they get open in transit or at the store so i brought it home to my family and the whole unit of the heater gets hot to the touch and i have a 2 year old son and i was afraid he would get hurt so i took the heater back to the family dollar i brought it from and the supervisor told me that they dont do returns or exchanges on open heaters and i explained why i needed to return it and the supervisor was very rude and said she didnt care they dont returns for open i left that store very upset because being a "FAMILY" dollar it seemed like the employees didnt care so i went home thinking that i was stuck with a heater but my mother reminded me that there was an family dollar walking distances from them and they are usually pretty nice their so we took a walk there and when i got there i explained and the supervisor said that she wish she could help but since they were newly on the floor i had to wait for the store manager and i said thank you i will be back the following day for the store manager so i went back to that family dollar the next day because the supervisor told me that he was going to be there at 9 am but when got there they said that the supervisor lied because the store manager wasnt going to be there until the next day so this time instead of having to take my son walking back and forth again i called to talk to the store manager, the assistant manager left me on the phone to go get the store manager but 5 mins later the assistant manager came back on the phone telling me that she talked to the store manager and told him the whole situation and he said that he wont do the return nor the exchange because he would get an lost in the product so now i am stuck with a heater that it took dangerous for my son to use it in the house and now my whole mommy and me friends decided that even though your company is named "FAMILY" dollar you are not so family oriented and that we will explained to other friends and family why we wont shop at your company again I would like this resolved but I do love the prices you have for the stuff I need but I need to protect my family and friends thank you for letting me explain my complaint and to vent and if you please contact me if you can still help
messy store
Walked in 2 people were standing at register talking no customers at registers. As I w the s walking through store there were carts of stock in the way. Shelves looked like things were just thrown on them. Manager was walking around eating a bag of chips. I felt as though she was following me. As I was checking out the associate made a phone call and wa...
Read full review of Family Dollar and 1 commentfood items and broom, chips
My wife brought some items at the store after she pay for her items she told the cashier to hold her bags because she had to do some shopping so when she finish the cashier gave her bags to someone else so we will like a full refund this is the second time this has happened to us we love shopping there but for some reason this has happened the cashier said...
manager smell like marijuana
Yes i walk in to my local family dollar with my son and was walking by the manager name was amanda when my son ask me what that smell and i did not know what to say. The smell was overwhelming she smell like marijuna. It was so embarrassing for me because i did not know what to tell my son. Please if there is some how that you could get in touch with human...
Read full review of Family Dollarstore is ridiculous-see message and photos
Someone from corporate needs to visit the store in collins mississippi-we are a small town and we only have two dollar stores family dollar and a dollar general, I love to shop there but our store is absolutely ridiculous!!! I went in today to pick up some things and could hardly get through the store, literally and this is the way the store looks all the...
discrimination
Last night my daughter experienced a very traumatic encounter at the family dollar store in richmond va. We have lived in this community for all of the majority of our lives and frequently shop at this location. Not anymore since last night!!! My daughter was asked to remove her hood and was denied service for this reason. The store did not publicly display...
Read full review of Family Dollarmanager smell like marijuana
Walk in the store and went up to ask the manager where they keep the make up and thats when i smelled a over powering smell of marijuna and it was coming from the manager. She was short around 5'5" with dark red hair. She told me where to and i just turned around walk out. I felt like how in the world is she a manager at this store. I did not feel comfortable dealing with this situation.
Read full review of Family Dollarstore manager
I came into the store and proceeded to shop as I noticed the staff following me and harassing me So without saying anything I put the store items down because I decided that I no longer wanted to purchase these items due to the harassment of the employees. I then walked over two isles to where my sister was shopping to walk and talk with her as she finished...
Read full review of Family Dollarstore manager
Very rude She attempted to make up a store policy that stated she had to keep all the money from the coupons she was very belligerent and she was eating at the same time she should be taught How to provide better customer service.She was yelling and being very rude saying that black people don't want to work for anything I don't think that has anything to...
store is filthy and stock that needs to be put on shelves are blocking every row.
The store in Gowanda needs help. #4520.The building is completely disgusting. The floors are muddy, dirt everywhere. The stock from truck are on rolling bins in the middle of every row of the store. You can't go down the isle with a cart. They need to be shut down and stock be rotated and new stock put on shelves and not on the floor. The floors need...
Read full review of Family Dollarsensor cooling razors/ management
I went into the store on 11/1/2019 because I had purchased some razors that my husband had an allergic reaction to and I wanted to exchange the unopened pack for something different. I was told it would have to be the same product which means I'm returning something for the same thing (useless) and because I used an digital coupon my razors were only worth...
Read full review of Family Dollarcustomer services store #10344
Today I went to the store and my little girl was crying for a couple of minute and an employee... Yolanda... Was very rude to me, telling me to shut up my baby that her crying bothered, that I did not know how to raise my daughter and began to follow me in the store, it was even very rude with my older girl for overthrow something plastic to the floor thing...
Read full review of Family Dollarrude staff
On Sunday, November 3 at 2:58 PM and employee while at the cash register head on headphones singing rap lyrics while proceeding to check me out the story gets worse he goes oh did I bring this up oh that I ring data while the manager was standing next to him as someone can please give me a call back [protected] thank youThey employ Eagles back-and-forth...
Read full review of Family Dollarstore did not open at correct time.
I waited earlier this morning, 8 am to 9:30 am. The store never opened. I must have seen 60 customers come and leave. Finally I gave up, once at home i called the store. No answer. I continued calling until finally a woman answered, I asked what time they opened, she replied we are open now. During my wait, a police officer looked inside and pulled the...
Read full review of Family Dollar and 1 commentrude employees, poor customer service
This store is notorious for its rude, unprofessional, and often outright obnoxious employees. This morning (10:30 am, 11/3/19), the only employee working in the store was having a personal conversation on her cell phone, complaining about customers and how "sick of" us she was. This is not the first time something like this has happened, but it i...
Read full review of Family Dollartreatment of young black kids
Went to family dollar with my 2 kids and 1 friend. Age from 14- 16. I gave them $20 to get snacks and I stayed in the car. They went in the store and came back with their snacks. As I pulled up to the house, they told me that the employee asked them " who has the money" My son said " I do" So the employee told the other 2 to stay up front and didn't allow...
Read full review of Family Dollar and 3 commentsyour coupons
I just found your app for couponing. The first time I did it it worked perfect. I tried again me and my aunt both tonight 11/02/2019. Your store in oak hill ohio had a sale so we tried tonight. It wouldn't except the coupons on your app. It over charged me $6.00 for one bic razors. They were suppose to be $4.00 off. I got charged full price on one and only $3.00 on the other. Plus your gain fireworks was on sale for $3.95 the app said buy 2 get $3.00 off. Your store said there was a $2.00 coupon off. I used all digital coupons. I was charged $3.95 for each. They should have been $1.95 each from store . and razors should have been $3.00 each. So I was out of pocket around $10.00. My aunt's price did not come up the right price either. We were both getting about the same thing. So she was out around the same price. Sorry I don't have her reciept. Please fix your app . we can not even scan items in your store even your workers said no one's works. I also coupon At dollar General and I've always gotten great deals. Please make this right.or we will not be shopping there anymore and we had planned on doings this together once a week..Thank you.
Glad to read your comment, I was going to complain about the need for an app to save money, some of us can not afford a smart phone, so we can's use the app. Why not have a card like CVS or walgreens, so All people can get savings, not just people who can afford a fancy phone!
cashier is rude
November 2, 2019 I went into the store to buy one item that was less than a dollar. I had a $20 bill. The cashier asked if I had something else. I told her no. She looked at me like she didn't want to wait on me because I had $20. I don't know why. I have spent money in their store for years. The manager even knows me and she knows I'm not a trouble maker...
Read full review of Family Dollarpoor customer service
I attempted to purchase a blow dryer at the store that was wrongly labeled on the shelf and on my bill I attempted to bring it up to two staff members one being the manager she failed to take any responsibility for the store and continuously blamed corporate. I explained that she was the face of corporate and should not being blaming her corporate office. If I could walk to their corporate office I would but unfortunately I could not. She continued to say it was not her fault. I asked for her name and was provided two different names. The second time I asked she was even hesitant to provide her name. Why hire someone within a manager role who fails to take action and only blame corporate. Why accept the pay and not accept the responsibility. The customer service was not friendly but abusive and a total lack of understanding. So I took the advice of the manger and contacted corporate with my concerns. Thank you Jenny
Store# 8428
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 15, 2025 - View all Family Dollar contacts
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