Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
manager smell like marijuana
Yes i walk in to my local family dollar with my son and was walking by the manager name was amanda when my son ask me what that smell and i did not know what to say. The smell was overwhelming she smell like marijuna. It was so embarrassing for me because i did not know what to tell my son. Please if there is some how that you could get in touch with human...
Read full review of Family Dollarstore is ridiculous-see message and photos
Someone from corporate needs to visit the store in collins mississippi-we are a small town and we only have two dollar stores family dollar and a dollar general, I love to shop there but our store is absolutely ridiculous!!! I went in today to pick up some things and could hardly get through the store, literally and this is the way the store looks all the...
discrimination
Last night my daughter experienced a very traumatic encounter at the family dollar store in richmond va. We have lived in this community for all of the majority of our lives and frequently shop at this location. Not anymore since last night!!! My daughter was asked to remove her hood and was denied service for this reason. The store did not publicly display...
Read full review of Family Dollarmanager smell like marijuana
Walk in the store and went up to ask the manager where they keep the make up and thats when i smelled a over powering smell of marijuna and it was coming from the manager. She was short around 5'5" with dark red hair. She told me where to and i just turned around walk out. I felt like how in the world is she a manager at this store. I did not feel comfortable dealing with this situation.
Read full review of Family Dollarstore manager
I came into the store and proceeded to shop as I noticed the staff following me and harassing me So without saying anything I put the store items down because I decided that I no longer wanted to purchase these items due to the harassment of the employees. I then walked over two isles to where my sister was shopping to walk and talk with her as she finished...
Read full review of Family Dollarstore manager
Very rude She attempted to make up a store policy that stated she had to keep all the money from the coupons she was very belligerent and she was eating at the same time she should be taught How to provide better customer service.She was yelling and being very rude saying that black people don't want to work for anything I don't think that has anything to...
store is filthy and stock that needs to be put on shelves are blocking every row.
The store in Gowanda needs help. #4520.The building is completely disgusting. The floors are muddy, dirt everywhere. The stock from truck are on rolling bins in the middle of every row of the store. You can't go down the isle with a cart. They need to be shut down and stock be rotated and new stock put on shelves and not on the floor. The floors need...
Read full review of Family Dollarsensor cooling razors/ management
I went into the store on 11/1/2019 because I had purchased some razors that my husband had an allergic reaction to and I wanted to exchange the unopened pack for something different. I was told it would have to be the same product which means I'm returning something for the same thing (useless) and because I used an digital coupon my razors were only worth...
Read full review of Family Dollarcustomer services store #10344
Today I went to the store and my little girl was crying for a couple of minute and an employee... Yolanda... Was very rude to me, telling me to shut up my baby that her crying bothered, that I did not know how to raise my daughter and began to follow me in the store, it was even very rude with my older girl for overthrow something plastic to the floor thing...
Read full review of Family Dollarrude staff
On Sunday, November 3 at 2:58 PM and employee while at the cash register head on headphones singing rap lyrics while proceeding to check me out the story gets worse he goes oh did I bring this up oh that I ring data while the manager was standing next to him as someone can please give me a call back [protected] thank youThey employ Eagles back-and-forth...
Read full review of Family Dollarstore did not open at correct time.
I waited earlier this morning, 8 am to 9:30 am. The store never opened. I must have seen 60 customers come and leave. Finally I gave up, once at home i called the store. No answer. I continued calling until finally a woman answered, I asked what time they opened, she replied we are open now. During my wait, a police officer looked inside and pulled the...
Read full review of Family Dollar and 1 commentrude employees, poor customer service
This store is notorious for its rude, unprofessional, and often outright obnoxious employees. This morning (10:30 am, 11/3/19), the only employee working in the store was having a personal conversation on her cell phone, complaining about customers and how "sick of" us she was. This is not the first time something like this has happened, but it i...
Read full review of Family Dollartreatment of young black kids
Went to family dollar with my 2 kids and 1 friend. Age from 14- 16. I gave them $20 to get snacks and I stayed in the car. They went in the store and came back with their snacks. As I pulled up to the house, they told me that the employee asked them " who has the money" My son said " I do" So the employee told the other 2 to stay up front and didn't allow...
Read full review of Family Dollar and 3 commentsyour coupons
I just found your app for couponing. The first time I did it it worked perfect. I tried again me and my aunt both tonight 11/02/2019. Your store in oak hill ohio had a sale so we tried tonight. It wouldn't except the coupons on your app. It over charged me $6.00 for one bic razors. They were suppose to be $4.00 off. I got charged full price on one and only $3.00 on the other. Plus your gain fireworks was on sale for $3.95 the app said buy 2 get $3.00 off. Your store said there was a $2.00 coupon off. I used all digital coupons. I was charged $3.95 for each. They should have been $1.95 each from store . and razors should have been $3.00 each. So I was out of pocket around $10.00. My aunt's price did not come up the right price either. We were both getting about the same thing. So she was out around the same price. Sorry I don't have her reciept. Please fix your app . we can not even scan items in your store even your workers said no one's works. I also coupon At dollar General and I've always gotten great deals. Please make this right.or we will not be shopping there anymore and we had planned on doings this together once a week..Thank you.
cashier is rude
November 2, 2019 I went into the store to buy one item that was less than a dollar. I had a $20 bill. The cashier asked if I had something else. I told her no. She looked at me like she didn't want to wait on me because I had $20. I don't know why. I have spent money in their store for years. The manager even knows me and she knows I'm not a trouble maker...
Read full review of Family Dollarpoor customer service
I attempted to purchase a blow dryer at the store that was wrongly labeled on the shelf and on my bill I attempted to bring it up to two staff members one being the manager she failed to take any responsibility for the store and continuously blamed corporate. I explained that she was the face of corporate and should not being blaming her corporate office. If I could walk to their corporate office I would but unfortunately I could not. She continued to say it was not her fault. I asked for her name and was provided two different names. The second time I asked she was even hesitant to provide her name. Why hire someone within a manager role who fails to take action and only blame corporate. Why accept the pay and not accept the responsibility. The customer service was not friendly but abusive and a total lack of understanding. So I took the advice of the manger and contacted corporate with my concerns. Thank you Jenny
Store# 8428
coupons
The cashier at store #02928 I dealt with absolutely the worst customer service I have dealt with. I bought multiple items that totalled 28.00. I typed in my number for digital coupons and my 5/25 did not come off. I also bought two gillette disposable razors. For one I had a digital coupons one was a paper coupon. Before my paper coupon my total was $10 and some change. When she scanned the paper coupon it made my total go up to $12.00 I tried to get my 5/25 and my 4.00 paper coupon credit taken off she said that I could not do both. Your policy states you can use multiple coupons of the same as long as you have products that qualify for those coupons. I want this resolved and I need my money back. I asked for a manager and there was none on duty. I am almost to the point of no longer shopping with you guys. Please contact me so we can get a resolution.
stupid return policy
I bought 2 small heaters ($16.00 each) at the Family dollar store down the road from my office this morning. I brought them to the office and plugged them in and they did not work. I boxed them back up and took them back about 2 hours later and was told that I could not return them that all I could do was exchange them for the same thing. Ok if 2 of them in...
Read full review of Family Dollarservice complaint
I've been in this store many of times and in many other family dollar stores but this particular time I was told I was not allowed to take my diaper bag around the store with me. It didn't sit well with me because my diaper bag alone is $60 not including everything I have in it. I was planning on getting a lump some of stuff but i ended up only getting wipes because I didn't feel comfortable leaving my bag up front with no supervision sitting in a metal chair right beside the exit door.
payroll family dollar Milwaukee Wisconsin store #8545
Hi I'm writing this because I being having problems with the manager from one of yours stores here in Milwaukee Wisconsin. The store number is #8545 and the name of the manager is Rosa. First of all my husband was working at that store and when he went to fill all the paper work she supposed to put the number of a card that you guys provided and she didn't...
Read full review of Family DollarFamily Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Bob's Watches
1 review
Nova Furnishing Center Pte Ltd.
5 reviews
Displays2go
5 reviews
Walgreens
1823 reviews
Goodwill Industries
472 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Glad to read your comment, I was going to complain about the need for an app to save money, some of us can not afford a smart phone, so we can's use the app. Why not have a card like CVS or walgreens, so All people can get savings, not just people who can afford a fancy phone!