Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
customer service
Hello, I recently visited this Family Dollar location and the customer service I received was very poor. I was in line and was not able to purchase my items due to the register and credit card machine not working. I asked the two ladies if they are able to use the other cash register due to them having a big line. One of the ladies was very rude and said...
Read full review of Family Dollar and 1 commentstore safety
I shop at my local Family Dollar at least 2-3 times a week. I normally go to the West Ave location in Conyers, GA 30012. For the last month or so this location has go from bad to worse. The store is a complete mess, nothing is on the shelves. Customers have to dig in boxes to find products. Several aisles are completely blocked off with boxes or so packed you cannot get down them. The stock room is so full its spilling on to the floor. Someone is going to get seriously hurt from tripping over the boxes.
As for the staff, they are friendly and always courteous but stay on their phones. They keep them in their front or back pocket and use ear buds. Yesterday when I was visiting the location, two employees stayed outside most the time talking and smoking, one being a manager. Now everyone deserves a break or a moment to step outside, even to smoke, but considering the chaos you would think they would also work at some point. I have attached photos as proof of the mess and you can clearly see in one photo the cashier with her ear buds and phone. Which she on a call at the time. Photos taken 9/26/2019
never can get cash back
Why is this store always telling you can't get cash back. It don't matter what time of the day. They always have an excuse why you can't get cash back, but other family dollars don't mind or care. I think the workers in this family is lazy, is always stuff on the floor, the lines always long, they never stay stocked up. The System Is so slow need an...
Read full review of Family Dollaremployee stealing
Im writing about your store on east morgan st.one of the enployees is known for taking items out of store and manager doug lets it go on.doug and ashley are in relationship and not saying nothing.abigail white has been late and taking cigs etc out of store then at payday pay it back .doug just tells her not to tell noone.my daughter has been in there to shop and Abigail is very rude to her.she thinks her behaviour is fine noone can do nothing to her.how can you let this go on ..you dont have cameras in store that work.store is always nasty..
return problems
Your store policy on the internet clearly states that if you lose your receipt you can exchange it for a item of same or lesser value before I wasted my time I looked up the customer rights for returns with lost receipts it said I could return it for same or lesser value with a lost receipt I showed the rules for lost receipt items to the cashier and she...
Read full review of Family Dollaremployees behavior
While shopping on 9/24, three employees around 6:30 PM, one female employee with earpiece in ear on the phone was in a highly heated conversation about a fight, using very explicit language, which could be heard throughout the store. There was another female employee and male employee that were playing throughout the store like little children. As a manager, it was appalling and unprofessional. I hope that neither were management.
i'm an employee
I have worked for this company for 3 years and I have had a problem with 2 managers and two district managers regarding race and being transferred because of it. Now I have went on a paid vacation and the one manager who is discrimination against my race never put in for it I'm missing my pay check it's been about a week and still nothing. I need to have my complaint looked at cause this is not okay
Read full review of Family Dollarcashier
Was in there this morning as we are several times a month and there are no shopping carts because they are filled with merchandise that has to be put on the shelves. And the cashier was rude because I remarked that there was another employee seemingly doing not much of anything when she could have been emptying the carts for customers to use. Then I had to tell the cashier to bag my purchase. She says we are always hiring but my husband has applied at least 4 times and to be perfectly honest the manager never hires white people. I told the cashier that and she called ME a racist! Sorry, if you must know I have a half black child! I saw one white employee in there once and in a week she was gone. There are always boxes on the floor and you can't get to items you want. My husband said they could hire him (this was last week) and he would stock the shelves and they blew him off, that was the manager and an employee that spoke NO English. I have complained before but nothing has come of them! Please do something this time!
niesha m. brown
Niesha Brown is a store manager at one your locations in Jefferson parish, Louisiana. Niesha is very rude and she has sexually harassed me online multiple times. Niesha plays around while at work I am in the process of filing sexual Harassment through my district police to have Niesha face criminal charges she has threatened me and I do not feel safe while she is out in public.
management
I contacted Human Resources in the past about a sexual Harrasment issue but it never was investigated. It was with my Fiance (Jamie Rachelle Brown) Mobile # [protected] and a male Assistant Manager at the Store (Charles Dylon Love). He always makes comments about her butt and sexual comments and innuendos I even have a recording of him suggestion oral to...
customer service
Assistant manager nullie. I asked her where a item was she said that it was by the towels I went over there but it wasn't over there then she had said that o while we must be out and I said you must not know where there are at... And after I had said my statement then she got a attitude like I had said something wrong and then she started crying... And then...
Read full review of Family Dollarstore manager/injury
On September 17th at approx. 8:00 PM I went into Family Dollar to see what kinds of Halloween decorations they had. There was there was a lot of merchandise thrown all over the floor there was also a white substance. While walking down the aisle I slipped on the white substance on the floor I twisted my left foot at the time that it happened I didn't think...
Read full review of Family Dollarprice on shelf
On 09/14/2019 I bought 2 packages of Homeline toilet paper. I got to register and they rang up as 13.50. I said the sign on the shelf said 11.50. The manager walked over and pointed to the sticker on the product and it was 13.50. I paid for it. I sat my purchase down and walked back to where I got it and took a picture. I then found the manager we walked over to the shelf and I showed her the sticker. She said that it was an old sticker and said something which I didn't understand and then said otherwise I could honor it. What is that? Not the way I will do business. I can and will take my business elsewhere if need be. Thank you for your time
Sincerely,
Dan Christensen
complaint on manager miss virginia
On Sept 18 2019 my son went in store to buy Reese's he came back to car he said mom the lady said when I walked in store I look like I'm gone steal he said mom you work I said come on went in store I said excuse me but could I have your manger number she said I am the manger I said the manger over top of you she said her name is chastity Farmington and she...
Read full review of Family Dollarthe manager name is doris and also the only other two cashiers working firm when's name is brittany des moines name is ashley
I'm moving to the area about three years ago in October when I got here the store was in disarray the employees were stealing now hiring stores she cleaned up at store cosmetically and that's about all I was over the last few years I've complained about the drain outside in the parking lot I recently got it fixed about a month ago remodel the store and I've...
Read full review of Family Dollartracfone (cell)
I went on September 10, 2019 and purchased a cell in which nothing was mentioned about being able to return it. when I went to take back on Monday September 17, 2019 I found that I did not need it because my Dad had a phone that he had purchased one for me through another company and when I tried to return it with the receipt in the unopened box they would...
Read full review of Family Dollarstore is nasty
The grass always needs mowed the parking lot is always full of trash, the store is dirty and always a mess. this evening the shelves needed stocked, couldn't find anything. One lady was working trying to stock the guy behind the counter had no interest in working and had 3 of his buddies standing around in the store i guess to keep him company. I live 3...
Read full review of Family Dollarhuggies wipes
I purchased a three pack of wipes from my local family dollar about a week ago and when I opened the first pack of wipes I noticed what appeared to be dead bugs in the pop up top of the wipes... I was completely confused as to how when I just opened them. I continued to open the complete package of wipes and there where more bugs inside the pack of wipe...
dog food
My dogs have gotten very ill very sick after buying a dog food from family dollar. I didn't know why they were sick until I decided to look at the dog food bag and noticed that the dog food sold there was a year expired. I. L brought it back to the store to show the bag expiration date and my dogs have ate the whole bag. They been throwing up and diarrhea...
poor customer service!!!
Sunday September 15th @ 7:15 pm. Very rude customer service. Cashier was eating as she was trying to ring up my order talking to another employee at the same time. Didn't talk to the customer. It felt as if I didn't exist to her. She dropped one of my bags and when I got home one of my lotion bottles was broken. When I talked to her she would respond very...
Read full review of Family Dollar and 1 commentFamily Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all Family Dollar contacts
Most discussed complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Konga
11 reviews
Real Canadian Superstore
687 reviews
Makro Online
650 reviews
Sam's Club
977 reviews
The Good Feet Store
42 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!