Family Dollar
Reviews and Complaints

My girlfriend was working for y'all in Mt Pleasant TN recently and uses work in Columbia TN. She was an asm at both and the district manager Linda was very rude and voger towards my girlfriend. I was very displeased with her actions and also I went to Columbia store once and she was rude to me and I was there as a customer. Y'all need to do something about the DM cuz she is abusing her priveledges as a dm.

I bought a costume from family dollar on 44th and Pennsylvania in Oklahoma city, the cashier did not hand me a receipt because she was too busy talking about my friends long hair and I myself forgot about it, well the costume doesnt fit my son and they will not let me return it without a receipt, when the cashier should have been doing her job, I was in there at 630pm and bought it it was the same cashier today but they still wouldn't even give me store credit. I think that's wrong and a RIP off, me nor my family will not be conducting business with people who are gonna RIP me off.

To whom it may concern I started with this company in April of this year I started in Nashville with a store manager Ciara Johnson and three other assistance and I was a cashier I was so happy to come aboard with Family Dollar it was like having a new family I had to relocate back to Memphis so I came back to Memphis still in employee of Family Dollar since I have been here working for Family Dollar in Memphis it has been a very awful experience and I need for someone to just listen to my story I enjoy being an Asm for Family Dollar just not the Family Dollar where I've been working I've never seen so much chaos the manager Amy Johnson I think that your name store 5844 is a very ungrateful manager she tries to make you feel beneath her I've never in do it so many thefts and running into run outs and as a sufferer of anxiety she's very heartless and understanding to how I feel

On October 25, 2018 ... I went to the Family Dollar store in Swannanoa NC in search of a small wicker basket for part of a Halloween costume that was needed. After searching the store with no results for this product found, I spoke to the employee there named "Walter" and asked if they carried this or a similar type item. As I was about to walk out the door he asked me to return inside and open my purse. He then asked me if the notebook that I had inside of my purse was one that I stole from his store? I was very appalled and responded to him "Are you serious"? I however, was on my way to work and did not have time to contact authority so therefore decided to open my purse and get that notebook out and open it up to show that most of all the pages were used up and written on, which proved my innocence and his ignorance. He did not apologize to me after humiliating me in that manner as all he intended to say was " You're good now". I feel that the films from this date (aprox. between 9 am - 9:30 am) need to be reviewed and some sort of reprimand should occur as well as an apology made to me...I will never shop at this location again and I will also make a very negative review online regarding this situation if there is no resolution to this humiliating and embarrassing ordeal.

I purchased my Gain Laundry Detergent on 10.21.18 I had went back on Tuesday 10.23.18 to return it because it wasn't the one my mom wanted. It wasn't opened or anything.
I asked the lady if I can return it.
She opened it& told me no.
I'm wondering why I couldn't return the product with a receipt and an item I purchased just the other day?
The lady never said why I couldn't return it. Just stated no.

Yeah so the manager is an [censored] who made me cry my first day and I ended up quitting. He treats all the employees like they're indespensible pieces of garbage, yet he's such a pussy he couldn't even hire me himself he made the assistant manager do it all for him under his name. Basically what happened is applied there, spent time driving cities away for a drug test, spent money on uniforms, and waited around for like 3 hours for an "interview" in which the manager was nowhere to be found, and the employees had to try and do it all while running the register as I sat there waiting. Then when I had my first "official" day I wasn't on a calendar, there was nobody to train me, the manager told me to skip the online training and through me onto register and walk away. He said if I need anything to yell for someone else. Nobody was ever available to come help, yet I had no idea what I was doing. Then I said I needed to leave because I had prior plans and I was only supposed to be coming in for the online training not a full 6 hour shift. Then the manager proceeded to yell at me for messing up the amount of money in the drawer to which I exclaimed I wouldn't of messed it up if I had had proper training which he failed to provide me. Since I have mental health issues I had a panic attack and as I was sobbing he told me to quit giving him attitude. I practically ran out of the store and I haven't been back since. My paycheck for the 3.5 hours was on time at least. Anyways very unprofessional and an overall [censored]. Not to mention he constantly undermines the employees and talks about them behind their backs, and then treats them like [censored] to their face like the condescending manipulative [censored] he is. Thanks 👍

Manager sean at store #11504 was there about 1p.m. on 10/22/2018. I was shopping in the next aisle and overheard him talking down and very badly to employees there. There was a tension in the store you could feel in the air with every employee. When I asked for his name he just pointed at his name tag and walked off. I will never shop at a store where people are talked to and treated so badly. I will continue my shopping at dollar general going forward. Shame on you family dollar shame on you.

Oct 15, 2018 for their Poplar Level Rd location. Boy what a visit!

On the shelf was a tag offering with 'smart coupon' for splashless or other forms of Clorox, for up to 128 oz. size for under $3, which was a pretty good deal. I bring the item and he says I need the app and my # registered for discount.

So I get him to ring up the rest and I said I go to my car and do all of that saga to
get that price. I get out to my car took all the effort to download the app and I search thru like a 1, 000 items in various ways. Nothing there. But made sure my phone # is registered.

I now comeback with that all done with the item. The clerk says well it should drop the price when he subtotals. Nope still rings as about $4! Lovely.

We go around and around on it and getting no place. Now manager becomes involved. The manager gives me this look that she DID NOT believe me whatsoever. We go back TOGETHER to that very shelf and she can now see the tag. She continues, continues to look. She eventually says "oh that's expired" and rips the tag off the shelf and no big deal to her! But that's the store fault, where's ANY thought of honoring what the shelf price had indicated and their mistake?

I dealt with this matter for over 30 min (I had to get back into large lines repeatedly) and walk away with nothing. Not great.

Additionally, from my previous purchase before the app downloading ordeal I had a clearance item that was marked HALF-OFF and rang up as full price. They then had to go thru an ordeal to refund the item and resell it which took another 10 min. I then had ZERO apology or offer that I should be given that for free on their mistake yet again.

What a ripoff!

On 10-21-18 I made a puchase at the location in Savannah Georgia on Montgomery Crossroads in the amount of $17.54. I had second charge for $42.80 that I did not make. I called to the store and asked to speak with a manager. I explained this to her and she was no help refused to look into this and told me to call my bank. You have lost a customer. She showed lack of care for her customer and gave me the impression that I was wasting her time. I have been a loyal customer but, this ends today.

This is a picture of the family dollar in Rusk, TX. There is very seldom a day that I can get down an aisle without boxes or junk on the floor. This is the worst I have seen it. There is absolutely no excuse for this. I live in a small town and have to drive a ways to go to Walmart, so I depend on family dollar for my needs. Please get this store cleaned up!

The store at 2500 elvis presley in memphis tn, store number 02723, needs to be shut down permanently. There are many complaints I have about this store but I wilm touch on a couple. Tonight I was in this store to purchase laundry detergent. I purchased 2 bottles of the xtra laundry detergent which was advertised on the shelf as 4.95. I get to the register and it rings up 6.00. I ask if its 4.95 because they have shelves full of this product along with a sign advertising it as 4.95. The cashier did not leave the register to check the sign and all she kept saying was its "probably" a smart coupon sign. I told her its not... She kept talking bout smart coupon and how she use this product and blah blah blah. Nothing that had anything to do with the 4.95 sign which she would not go check. She asked a guy to do a price check and he wouldnt do it either. I eventually went back myself and checked. It was not a smart coupon advertising. It was a sale advertising and I told her. She still talking about smart coupob this and that. I also put in my smart coupon phone number and checked for a smart coupon for this product which there wasn't one. Its just poor advertising and even poorer cuatomer service. And another complaint I have is that alot of the food in this location is old and expired. There is food on the shelves fron 2016, 2017 and the early part of 2018. Why? This is ridiculous and on top of that you are bound to come to this store and about 3 or 4 in the afternoon and its closed. What? But thats ok I would rather go across the street to dollar general where they have their signage right, the store is clean and easier to navigate and the customer aervice is much better. And they stay open during their posted operating times. This family dollar shouldnt even be open at all. I will never shop at this location and I will encourage the people I know and even those I dont know to not patronize this location at all. Just because the store is located in "the hood" doesnt mean the customer service should be non-existent and the good should be old and inedible. Get it right or shut it down. I used to work at freds dollar store and the stuff that goes on in this store is totally unacceptable. But looking at some of these complaints family dollar doesnt give a damn anyway... As long as they are getting my family's dollars... Smh... Shame on fd!

Please do something with this store, as the photos show this is an everyday occurrence, boxes everywhere, shelves poorly stocked, osha voliations, labor laws are in violation, store # 05435, 1816 Nicollet Ave Minneapolis, mn [protected], please do something, its only getting worse. I have shopped this store monthly and site that it does not appwar to be changing, one they are short staffed, never more than two personal staffing the store at a time, if its a franchise you need to pull the franchise lincess. Staff are usually rude, as a result of the stores constant mess and disorganization.

It's not other customers fault that Family Dollar has a high rate of theft within your stores I will never spend my money at Family Dollar again I was told to leave my purse at the register just to shop at the bellefontaine store located in St Louis MO off of Chambers and bellefontaine no can do I will never spend another dime at that or any location

Why are you closing during the day.. just to put up stock, very inconvenient.
Twice now I have gone to get something at 3 or 4 in the afternoon and Dollar General in Walnut Ridge, AR was closed.
I love going in to our Walnut Ridge but this closing in the middle of the day is not very business like
Is this a new policy? If so I will not go in any more.

Why doesn't Family Dollar have more choices for diabetics? Need more variety of diet sodas and teas. Sugar free candies and products would be a pleasant addition to the store. Please think about offering more choices for diabetics. We would definitely buy more products from your store it offered. Thank you very much for your consideration and time.

I purchased a part ofpants removed tag and turns out pants are to big. Was told I need tag in order to return. I have receipt and I just want to exchange for size. Ive been shopping at family dollar for years and never had any problems with returns. Hell I even worked at the n. Wildwood nj location for 6 years and we took clothes back with no tags. This is bull I want my exchange done asap.
Receipt # [protected] store # 01385 I believe it says

On 10/16/18 I went family Dollar Store on 79th and Yates I got to the counter to pay for my merchants with my wallet in my hand i thought I put my wallet back in my purse cause I decided to pay with my debt card after I left the store went to another store and realized I didn't have my wallet in went back to family Dollar Store when I walk in the cashiers and Manger stand behind the counter i ask did they fine a wallet ? The Manger respond yes my response was thank you Jesus, the manager says there was no ID I says I know only cash and personal cards. Manager say that what they got the cash out I got my wallet and left it want to know if yall can run camera and see if the worker there got my cash because I'm a regular customer there i will be at peace if a customer got it thanks in advance...
Emma king
Chicago ILLINOIS

I had recently purchased your brand ibuprofen for my sick child only to get home and open it and while pouring it into the medicine cup noticed it was chunky like as it poured. I didn't give it to my daughter. Although the expiration date was still good, I went today to exchange it for the same product and was refused by the customer service associate. She was very rude and I told her to just trash it and I'll take my business elsewhere. I work in customer service and know this isn't how it shouldn't have been handled. My husband and I are usually in the South Cobb location a few days a week because it's convenient but as of today, my family will no longer patronage family dollar stores.

Hey my name is LaToya McDonald my husband purchased breakfast for our 5 children Saturday morning. Which was cereal and milk had I not gotten a bowl I would have never known those cereal was old. All of my children consume these cereal including me😤😤😤😤😤 this not the first time I have had to take product back to this some store that was outdated. Not cool😡😡😡 I

I purchased a 3 piece set of frying pans, the first time I used it the heat burned a hole right through the center of it. I did not save my receipt and the familydollarstore in Sparks NV would not return it without the receipt, which I understand and no store credit. I just don't understand this way of business i buy something that potentially could have set my house on fire and is totally defective and i cant return it? Its only a $10 item which should be taken off the shelf so no one gets hurt. Thank you Shellie