Family Dollar
Reviews and Complaints

What happened to the family dollar coffee you had in stores medium roast you don't carry it anymore this is good coffee why would you take it off the shelves it seems like every time something is good and a lot of people buy this item you take it off the shelves and put something else on shelves or different brand I want this item back in the store

I had a horrible experience at this location I walked in shopping for laundry detergent I was rudely approached by the assistant manager he came up to me yelling at me stating I'm not allowed in the store he stated he saw me before I stole from that family dollar and he recognized me I was shocked from this behavior especially for a assistant manager he was pointing at me and was yelling aggressively at this point I didn't feel comfortable or safe in the store anymore he went on to talk behind my back to the cashier when I got my item and walked back in line I was stared down by the cashier I asked to speak to the manager and he approached me again rudely and aggressive and stated that he is the assistant manager and that the main manager will be there the following day but it wouldn't matter because she will recognize me too for stealing from the store the cashier asked my age and realized they may had the wrong person she gave me a $0.50 cent discount and the manager made excuses for his apology honestly this was the worst customer service I have ever received in my life I was to the point of calling the cops for harassment and discrimination the Assistant manager name that acted so poorly was Jerome and the cashier Delilah these people caused a scene in front of the customers and embarrassed me I suffer from anxiety and I was to the point of having a panic attack

07/08/18 Hello Tonight I needed to run by Family Dollar Store in Wise VA. 24293. I was trying to get to the store before it closed and I had 7 minutes to spare when I arrived and they had already locked the doors and there was several people trying to get in. I think if you state on the door that they close at 9:00 P.M. they should close at that time. We motioned to the sales clerk it was almost 10 till and she just shrugged her shoulders at us. I was extremely upset as I had to drive way out of the way to get what I needed.
I hope you will address this with the store manager.
Thank you
Linda

Ok I live across the street from one of your stores in Fort Smith AR, on N. O St. Store # 3920. I spend A LOT OF MONEY IN YOUR STORE. I am going to start going to General Dollar Store down the road or Walart because your cooperation does not care about it's employees. This store has been out of air-conditioning for about a 2 months now & the employees working are being kind to customers but are miserable working in such hot conditions & I'm miserable walking in there as a customer. It makes me wonder why I do spend so much money in there to support you & not Wal Mart when you don't care about your own employees well being? As a customer I'm only stopping in there because I like your "employees" who should be given something "nice" from you at corporate just for keeping their jobs & not walking out on you for such terrible conditions. Today I went there & it was 94 outside & 82 inside. You should be ashamed of yourself & you should live in the south & see how you hold up with a box fan on the floor at your Job. It takes 2 mins to call to fix it & y'all have dropped the ball. .. sincerely a discussed customer with corporate management of the Family Dollar Store on her way to another store if you don't right your wrong! Shame on you!

A man at the Lebanon Ohio family Dollar was very rude when i went to return an item that i had the receipt for and he had told me i can't return it because it's been opened, I've seen the return policy and I've returned electrics before. He told me it was a waist of time to contact you guys because you would tell me the same thing. That I'm not aloud to return an item that doesn't seem to work.

If an item isn't working right and has been opened you should be able to return it for your money, all stores do it. My item didn't work and I'd like my money back .
My item was a ihop speaker, the advertisement on the box lied, it wasn't as loud as it said it was. Doesn't hook to TV's properly, so why am i not aloud to get my money back with the item and the original receipt? That's an outrage. I plan to call corprate and i will never return to the store because the man was a complete an total JERK.

Manager cursing customers and store filthy .employees standing around laughing about how this particular store was where they sent the people who didn't work well or get along with others. Most shelves empty .clothes all on floor.food out of date.employees saying they have weeks worth of trucks merchandise in the back yet to be brought out due to the run over rate of the employees.most cashiers and managers only there a few weeks and new replace them .

Store # 8794 Galveston Texas. I wanted to purchase a 60 minute airtime card. Customer
pays and receives a pin number on the receipt. When I put the pin # into phone, no airtime was added. Tracfone customer care informed me that I had purchased (airtime
double card) . I asked for a 60 minute airtime card. Went back to store with my receipt.

Manager claimed he could not exchange one for the other. Family dollar does not take returns on electronics. The cash register would not allow return. The monitor said insufficient funds. the dollar amount between $21.00 and $22.00. MANAGER STATED HE WOULD NOT TAKE $20.00 OUT OF HIS POCKET. I INFORMED HIM I HAD TAKEN $21.00 ALREADY. All I want is my 60 minute airtime card. Give my money back I can go somewhere else. This problem could be fixed with a phone call. Tracfone customer care [protected]. Corporate [protected]. My email is [protected]@gmail.com.

The manager that was the cashier was very rude and using profanity and pointing all in the other employees face. The other employee was very calm and processional she kept her cool and she apologized for her employees behavier. I be in this store maybe 3 times a week and every time I come to this location this manger is always sitting down or on her cell phone. I think the lady name is Benito that was calm and very respectable but the other young lady i really dont know her name. I really not sure if ill be coming back it the other lady is their. The store that i attended was 03149. This is not the first time the manager was being rude I attended last week and she refused to ring up a customer because of her coupons. I think the company will be loosing money with that manager..

07/05/2018 have a sales on Rubbermaid Takealongs, 2/5.00 they ring up 3.00 ea, talked to the manager was told that what was in the ad was on corporate, and that it was up to them (corporate) to fix the register, and I asked did I pick up the wrong ones since the ones I picked up matched the picture could not tell me since they was out of ads and (I didn't know I would have to bring my from home), and that I would have to pay the price that came up and that they would not honor was in the sales ad. I could not believe this, so I left the store. not happy with the service, and lately the smartcoupon is not working and so I stop using it, very disappointed with Family Dollar lately

This happen 7-5-18 at 1 o'clock pm. John who I believe is a manager and another employee who refused to give me her name racially profiled me today. I was in the store address 3205 crill ave palatka Florida 32177 when i was approached by John who said " I have to follow you because you have a jacket on" He also stated "yesterday we caught two people stealing". I instantly felt unwelcome and uncomfortable due to the fact that I was being followed. He stated that everyone that comes in the store wearing a jacket has to be followed. I ask if that was store policy and he stated "no". Being that I'm a young Hispanic male with tattoos I instantly felt I was being racially profiled. I never want to go threw this again. I feel that since it wasn't store policy to follow a person wearing a jacket John as well as the other black female who was working this day were racially profiling me because of the way I look and should be fired immediately.

Store #08846 Manager Sonya Davis
Sales receipt #[protected] dated 7-3-2018
I was overcharged $11.12 I called and brought sales ad, iPhone with app.
I am disabled and have shopped at that location for 7 years, the manager and associates knew me by first name.
The manager refused to honor the ad my sales app by Family Dollar, she reviewed my
information and offered $2.25 . the reason given was I did not mark the items on the app. When shopping I added several items to my cart.
She was rude and sarcastic in front of customers at the counter. I told her I would bring all items back and she stated that was fine she did not need my $54.14 purchase.
I want the sale price overcharge of $11.12 actually the full $54.14 purchase so I don't have to have any contact with her attuide.

I went to store#06960 located at 455 Dumont Ave. Brooklyn, NY 11212. I visited the store on July 4, 2018. I was purchasing a grill, charcoal, lighter fluid and few other things. I saw that the charcoal was on sale for $5. and when the cashier rang it up, it showed it was $5.95. I showed him that the ad said $5 and he said he doesn't know why it says $5.95 and do I still want it or not. I told him that was a rude comment and asked for the manager. The manager came over (whom name was Max) and I explained about the ad and he himself said he doesn't know why it's ringing up that price. And not one time did he every apologize for the mishap and the cashier. The manager asked me as the cashier did, if I wanted the charcoal or not. I thought that was very rude of the workers. I did purchased the items but 20 minutes later I returned the items. And again the cashier was rude and didn't know to do a return, the manager as well didn't know to do a return. I waited for 25 minutes for a return. I've working retail for over 25 years and this is not how you giving good customer service. I really will not shop there again. They need customer service training and cash register training. My receipt information is...[protected]. My email [protected]@gmail.com

It is appalling that you allow someone who clearly hates customers and people to work in your establishment serving people. This behavior is disgusting and uncalled for. This is for store 08824 Louisville KY 40272. 13313 Dixie Hwy. This has been an ongoing thing. This particular employee has cussed in front of customers behind the counter causing a scene, has cussed at customers & employees. She is always disrespectful. It's really sad that the store manager was forced to quit because of the employees there.

I visited store #02174 on July3, 2018 located on Mt. Rose Ave in York, Pa. I walked up to the front door it had no handle and no chimes to signify someone had entered. The front exit door had no handle and no chimes as well. The store was trashed. Stock was partially in the aisles.The stock crew made themselves approachable with their demeanor. I picked up my items.I approached the checkout located at the right side. I see the first customer just standing there.I look up to see the female cashier on her phone. A man was behind her slightly to her right with a cell phone in his hand.The female cashier took the first customer monies picked up her cell and started texting. The customer was made to stand there for about three minutes while the cashier texted.The cashier gave the first customer her receipt with no parting greet and no smile. The second customer was not greeted.The cashier again picked up her cell phone and started texting while the second customer's card was read by the card reader.The cashier again did not give a parting greet, she was not friendly and she did not smile.The customer was unhappy with her transaction by the look on her face. It came to my turn.The cashier picked up her phone read her text and dryly told me my total.The cashier shoved me my change and receipt as if to rush me off. The cashier again picked up her phone and proceeded to text. The team members are only as strong as the management.The behavior displayed while I was in this facility is very unacceptable. The uncleanliness is disgusting.The whole team needs to be held accountable.

The store in federalsburg md needs a major overhall on employees. One we got to look at an employee with F_ _ _ _ Love on her hand next Stacey i guess is a manager well not only did she have custimers waiting she started complaining about how nobody rang the bell so how would she know theres customer an noy only that she puts the work before customers i came in to buy cigarettes right at counter i had to wait for her to finish writing something on a clip board then she stopped staighted up the papers on clip board then walked hung it up an then came back an asked what i need. Really no sorry for keeping u waiting no I'll be right there just like today instead of being like oh sorry for keeping u waiting she complains that the lady didn't ring bell so then i call you an not only did i have to look up number( because no one answered the phone because when i walked out she walked out smoking in front of store so when i call to get number no one answered) then i have to talke to some automated machine im already upset why would i then want to tell the machine an on top of that the machine says it will take 5 days to get a response come on family dollar you cant do better than that. I like the store but ill NEVER RETURN AFTER THIS. This is not the way to handle customers in store nor is this the way to deal with complaints.

We stopped Into store #10465 2441 Lincoln Hwy Olympia Fields IL., On 7/3/18 at around 2:00pm. When we approached the cashiers to be rung out, the two of them were already having a personal conversation about an issue. Our cashier seemed to think their conversation was more important than customer service, since we were the ones to greet her. She didn't acknowledge us at all. No response or eye contact from her, just scanning our items. The conversation got a little bit deep between the two, as she even began to use profanity in front of us and even the customers behind us. Then she just handed us the receipt, AGAIN no acknowledgment. We told the two to have a good one. Usually don't do complaints, but I have about ten yrs in customer service, and some things are meant to be left for later...in private.

I've been in the hospital since 5am yesterday morning. I have told my manager Linda that I was here. Everytime I found out something since day one I told her so I wouldnt have nothing hiding. So when I told her I was in the hospital this is the text messenge she sent me back. This call out is not accepted and will be documented as a no call no show. I explained to you that u need to call the store for any and call outs. My thing is I contacted her on her phone because I know how busy the store can get so I text her phone.

The sales ad dated June 28-July 7, 2018. All liquid laundry detergent 54-58oz. Using my smart coupon the final sale price is $2.95. On Thursday June 28 there was one on the shelf. I puchased it. I wanted more. I ask the store mgr and she said the truck hasn't been unloaded. The shelf is now empty. I ask Friday, I ask Saturday, I ask Sunday and I ask today (Monday). I got the same answer. The truck hasn't been unloaded. I ask if there was any way she could locate 4 on the truck. That's the quantity I need. She said no I would have to wait till the truck is unloaded. I told her the sale was half over and when did she think the truck would be unloaded. She said she didn't know. I ask for Family Dollar Home office phone number she said she didn't know it. I'm going to check one more day and after that Family Dollar will lose my business. If circulate a sales paper and the item should be available for purchase. Not tell the customer 5 days in a row that it's on the truck and she dosent know when the truck will be unloaded. I will be very discouraged from doing business with Family Dollar again. I'm going to delete my smart coupon app on my phone and I'm going to post this message on Facebook. There's no good reason why the customer can't purchase the item if it on location. This store needs some management skills. I will do business somewhere else.
Chris Kerry
1500 Clay st.
Winnfield, La. 71483
[protected]@gmail.com

I went to this store to purchase a product and saw the worst customer service I have ever seen. I have been in this store previously and have has =d bad expereince this was the worst . I was in line there were at least 7 ppl in line. 1 cashier, there is another worker bald head, black male he was not wearing a name tag and just standing around. A elderly women said to him he needs some help talking about the cashier and this worker rudely said back to this elderly women "thats what wrong with black people they dont know how to wait" then after being told not only by her and myself, other customers this was rude, people are in line waiting and your standing around he again said louder " thats whats wrong with black people" another customer said you dont want your job, he responded " Im keeping my job " and walked away and left a line full of customers. I asked for a mgr and was told he was out. This is the worst service i have ever seen and i will never go into this store again and will make sure ppl know this is respect and service from Family Dollar. This worker needs to fired immediately and he is the only worker there that looks as i described. I also want a formal apology from the manager of this store. This is disgusting and this worker obviously didnt care and if this is what FD stands for i will not be a customer.

At your store in galveston texas 77550 I attempted to buy a 60 minute add air card. The cards stored behind the counter. As many times before she scans the bar code. Then get a receipt with pin number. Shortly after my purchase I enter the pin number nothing happens. I tried 2 more times I enter the pin number. What she actually scanned was the bar code for a dubbler card. When I buy 60 minutes tracfone adds 60 more minutes. All I would liked o do is return the doubler card. Then purchase 60 minute airtime card. I already have a doubler card on phone. (only one per phone). The manager tried to return the card (not very polite) at this time. The register said insufficient funds for a return. His response was"im not going to cover $20 out of my pocket to cover this.) guess what folks (I am the one that reached into my pocket and put the $20 out there. All I want is a 60 minute tracfone airtime card. They are the same price. Scott ogle galveston texas ph# [protected]. But I have no airtime on phone. Lol. Please text [protected] and I will callback asap.