Family Dollar
Reviews and Complaints

I visited store # 5077 in Newport, ky. Worst dollar store I was ever in, and I shop in alot of them. The floor was fillthy, there was an employee tring to mop it though. The isles were so trashed you couldn't even get down some of them. Boxes, carts, etc in the way. The shelves were even worse, just everything out of place, looked like ppl would just pick something up then two isle over, throw on shelf. Half of the shelves were empty. . ..
Will never shop there again

Hello. My name is Paris Stephens. I am writing a letter because I truly hate to see a store that has employees that are trusted with responsibilities of running the business and are paid to do so but absolutely do the very opposite. I am sure there are people that meet the requirements to run a store but they lack the passion and motivation it takes in doing the best you can. There are people like myself that has been on a job and always took pride at my position and made sure I did my very best. I am always never given the opportunity to show my best performance because of my eagerness and willingness to come to a job as a brand new associate and start to do an outstanding job and the lack of performance in others become noticeable. I have Always had a hard time fulfilling my role because truth is people will join in together to prevent another person from doing better. I take a love for people and I love to implement change and innovative ideas to make an change that impacts. I often visit family dollar in my neighborhood just about everyday. I wanted to apply for a position there because I watch employees and how they deal with customers and how they interact with one another. I have always come in to the store and sadly it's a disaster and I wonder how is this possible to have continued on for such a long period of time. I see so many things I would do but I have worked with people just like the people that are employed there., and from my own experience and how they interacted with me I would not be received well because I would want to change and get the store in order and running perfectly and from the looks of it having the eyes that upper management are not able to see I would once again be fighting a lost battle. I have pictures of what the store looked like this morning and I watched to see what efforts were being made to clean up and it was none. From a marketing perspective the way a store looks to the eye of a consumer draws In more sales. This store is not properly staffed. If you hire people it should be people that have a genuine love for people and a passion to do the best performance at their workplace. They should have the will to be on a team and make it happen together. I would like to apply for a position at this location so that I can learn what needs to be done and get the store cleaned up and looking great so that this store in my community can draw in more sales and I have my favorite store looking like it cares about the people that come in and spend their money daily. My community matters to me. The people inside of my community matter to me. Our store should not look like they don't care about the customers. I would like to apply at this location because it looks terrible. I have pictures I took today Sunday July 1, 2018. I am not only writing a complaint but offering a resolution that I want to become a part of. I am offering an idea that I know would work. This is an idea that would less likely be taken serious but would actually work and cause a dramatic change in what is wrong . There really should be a team of people that deal only with the actual cleaning and stocking of the store. I would be be a part of the team that actually help with increasing sales. My love for people and making a difference is what will bring in customers and sales. Family dollar is a mini Walmart and it should not look like a disaster. Having employees that meet the qualifications for a title is one thing but hiring employees that meet the standards for leadership should always require a person who has a drive and ambition for the job as a whole. There is a wonder in my city of how does Chik Fila has the best service everyday. Every employee is always present with a great attitude and always polite. They are fast and never have employees who show a lack of concern for their job. I would like to go clean up Family dollar stores and make them look like they should look and remain looking like they should look. This should be considered and not ignored. The way it has been is not working and no matter how many qualified people who gets hired to already do this as a part of their duties. If you don't place a person in that position who has the heart for what is required you will always fall short and always be fixing a problem that never gets fixed but is temporarily fixed. Innovative ideas always work! This store at 1539 Whitten road Memphis Tn. Is the store location. Bartlett/Memphis

I am writing to complain about the poor customer service I received at Store #00435 5290 Norwood Ave Suite 1 on Sunday July 1, 2018. Upon entering the store the young man sitting behind the cash register was other wise engaged on his cell phone and did not greet me with a friendly smile or a "welcome to family dollar". The items in the store was so unorganized and junky. I found it to be one of the worst shopping experience. Upon check out the young man still did not greet me, only rang my items up, bagged them told me what my total was in a very low uncaring voice. Took my money, gave me change without any kind words or so much as a thank you. I will never shop at this store again or recommend it to anyone I know.

Half an hour ago I bought 7 items and tried to use my debit card. It was rejected -TWICE! I knew I had money in the bank but wanted to give you the benefit of doubt that it was a mistake. I rushed home and of course I had money in the bank--plenty of money! Do you have any idea how embarrassing that was? Is this any way to do business? Well you will not get any more of mine! Obviously the machine is defective or the cashier did not know what she was doing! If this happened to me then I am sure others have been humiliated as well. What has happened to businesses who care about providing good customer service? Dollar Tree being one of them. You need to have your machine checked! Or better train your employees! This is embarrassing to say the least!

I have a a complaint of store located at 28610 S. Dixie Hwy homestead, FL where employee Mercedes insulted me because I asked her to do two separate transaction so that I can use coupons, she refused so I told her I didn't want the merchandise so she began to insult me saying I was a miserable person with no job that had to use coupons to shop and she didn't because she has a job and went on and on insulting me and humiliating me in front of other customers and my two small children and threaten me she was calling the police at which I responded ok go ahead I will stay here and wait for the police to please give me corporate number her name and her supervisor name she claimed her name was Stephanie and that store has no supervisor, then she locked herself in the restroom refused to come out and help another employee whom she left alone with a store full of customers at which point the other employee needed help to do a void for another customer, Mercedes refused to come out and help him, instead gave him her employee number over the phone so that he can do the void himself. I stayed the whole time and waited for the police to come, I found out by the other employee her name was actually Mercedes not Stephanie, she came out of the restroom after 20 to 30 minutes proceeded to call police while she argued with me stated the supervisor to that store is Nancy, I asked her for supervisor number again she refused, I spent over two hours at the store waiting for police while she, argued with me, gave me nasty attitudes and insulted me, I am a single mother of 4 who has 1 autistic child and I am disabled myself and honestly this is not the way to treat customers and not having a supervisor at the store to help with this problem is not acceptable! Before the incident as I was shopping Mercedes was too busy talking on her cellphone to her mother speaking of that tomorrow there was going to be a different manager there because she was quitting and started talking bad about the job and the company in front of customers as they were trying to get her attention to pay for their items. After the police arrived I was handed a piece of paper written by Mercedes with this #6402982 which apparently is the number of the complaint she put in against me of the incident to corporate family dollar and she refused to give me any number so that I could call to voice my complain. This is unacceptable to be insulted and humiliated in front of my children and other customers by an employee of family dollar, if I don't get an answer to this complaint my next step will be to contact all news channels to report the major problem that family dollar is having 1. No manager or superior at store 2. Horrible customer service where employees mistreat customers with disabilities 3. By law another unauthorized employee used employee number to make a void because Mercedes refused to come out and do it, that is against family dollar policies and its grounds for immediate termination of employment, I believe this situation is very serious and merits the immediate termination of employee Mercedes. As per regulations in any company one is supposed to try and cater to customer, be respectful and kind.. This by far has been the worse customer service experience in have encounter I will also look into contacting an attorney for compensation of emotional distress and damaged made to my person from this family dollar employee if I don't receive a call from corporate and have this issue taken care of, no one has the right to cause someone else humiliation in that manner especially if it is a customer/employee dynamic. Please contact me at [protected] Jessica thank you for your time and I will await your response.

My husband and I frequent a Family Dollar in our neighborhood in Lubbock, Texas. The store manager, Tamara, and my husband had a falling out this afternoon over a special on Pepsi products. She stated that Big Red is not a Pepsi product first. Then stated that depending on where we lived in Lubbock, depends on wether or not Big Red is a Pepsi product. When she realized what she had said was completely invalid she went on to state that my husband steals from the store, mind you, we are in this particular store at least once a day and if this were true shouldn't she have us trespassed from the store? We have been dealing with Tamara for the last 4 years, more or less, and she has not only treated myself and my husband extremely disrespectful but other customers as well. I have witnessed this myself on several different occasions. I was even told at one point that she has been talked to about her performance and that in order for her to keep her position and not have these types of situations she limits her time at the cash register. Which I have noticed she is never a cashier or even deals with customers unless a complex matter that other team members are not able to deal with arises. I come to you as a customer and ask that something be done. This type of behavior is very troublesome and has been going on far too long. My husband and I work very hard for our money and have never stole in our lives and have actually instilled the same morals with our three boys whom frequent the store with us. This was an extremely embarrassing situation that happened in front of many other customers and now my husband refuses to ever return to this location. I ask that a reply to this complaint be done via telephone and I would greatly appreciate it as well.

4016 Bloomington Ave S Minneapolis, Mn 55407 Location . The Employee named Karen "banned" 2 people from the store because of Outside Personal reasons outside of the store. I been trying to reach out to someone because she was trying to purchase Percocet Pills from us & Never got any and now she has banned us from the store because she never received her product. She needs to have a drug test taken . I will be in contact with a lawyer too because she is not a good employee to be in a manager position . [protected] is my number

When we couldn't read the code on the receipt I was told they couldn't print a new one or even give my money back. I was told if I wanted I could call the corporate office. Which I tried several times and I couldn't get threw. I think you have a very bad policy and that was my grandsons money he had been saving for a card. I would really appreciate talking to a real person and my money back. My phone number is [protected]
My EMail is [protected]@gmail.com

I went in to store #04210 last night at 9:50 as I walked through the door there was a young lady by the name LaCorsia alone with another lady and a guy. The greeting I received from LaCorisa was I had 3 minutes nothing never said Welcome to the store. As I walked to the back to purchase what I needed the guy yelled out to me Ma'am you need to come to the front and it was 9:54. When I walked to the register I stated to them I thought the store closed at 10pm and LaCorsia said with a attitude it does but we lock the store 5 mins early. So I stated to her that I was a Store Manager and If the store closed at 10pm then it's not fair to the customers to be rushed as I'm spoking to her she throws her had up basic telling me to shut up. Then I asked for Corporate Number and she stated it's on the receipt and I told her no that was the store number. I told her I would google it. We stated exchanges words she cussed me and I cussed her. She told me not to come back in the store and I told her I was fine with that because they were all unprofessional as I walked to my car LaCorsia and her other 2 co workers came to the door and LaCorsia begin to call me B*es and when I told her I would be calling Corp. on her she told me to go ahead and that they wasn't going to do anything to her. I will never visit any of your stores again because the employees are so unprofessional. I was able to record me and her calling each other names and I also stated to her she came to the door talking to me because I have left out of the store and entering my car. I will send you a copy of the video if you need it my name is Sharon Lewis phone # [protected]

I've never been to a store where there was so much goofiness going on non productive work I've never waited so long to be waited on I've never waited so long to be checked out I mean and they're just slobs about it they're just pigs about it they don't even have any professionalism at all they were thankful you were they were irritated by my presence and I don't even ask for nothing I was going to forget something minor but I shop there all the time I will not shop there anymore those fat pigs behind the counter are rude and he's very vocal about his gayness he's a gay person and I just tried to call him on the phone I don't know how many times a handful of times never got an answer because they're so [censored]ing lazy they won't move the fat ones in there they don't even move none of them move their lazy they were taught Lazy Lazy Lazy Lazy I'm so disgusted right now I could puke

I would like to know who hired these employees at the store on skillen street in Buffalo, Ny #11878. The customer service is horrible at that store. First of all they are playing the loudest rap music and screaming at each other. Friends of employees are running around the store and a child who was probably about 10 years old was behind the register cashing people out. The employees are cussing while cashing customers out. I walked outside and sure enough other customers are complaining. There needs to be training on customer service. I was suppose to be in and out but stood there for over 20 minutes just for them to figure out the price of something and figure out how to get the receipt printer to work. People bring their kids to that store and I'm sure they don't want to deal with having their small children around that nonsense.

I just left from the family dollar, by my house at store on milledgeville rd. #06058. Not only was I hot... My 2 year old daughter kept saying ma it's hot! I am a regular customer... The employees at this store are very friendly and have great customer service... They looked like they we're about to pass out... Even the vendor that was in the store at the time was sweating profusely! Like really family dollar?!?! It is. Tooooooo hot in your store! Your worker's shouldn't have to work in such uncomfortable conditions... And your customer's shouldn't have to shop in it! I hope the problem with this is fixed soon... I am a regular customer and I will be checking to see how long it takes and how much you guys value great customers and excellent worker's. God bless your worker's for working in such hot conditions!

I recently checked my debit card statement and i noticed that I was charged $55.41 on 06/19/2018 at 4:35pm. On the 19th I recall purchasing a Hair Brush and Hair grease on my way home from work, which only amounts to 4 or 5 odd dollars. I haven't made any big purchases from Family Dollar to amount to $55.41. I would like this matter looked into and be reimbursed as I haven't purchased anything other than a brush and hair grease.

The store manager at store #11111 Chris is his name he is extremely rude, not only to customers but the way he talks to employees. I have never experienced a MANAGER who is supposed to be a leader handle situations the way he handles them. The way he speaks to your customers is horrible, I work for and live in the city that the store is located in and have catered to the store on a regular basis since it has been there but never ever before until maybe 2 months ago encountered poor customer service and never noticed or saw him until then. He is very rude, non courteous and the store looks horrible as well. He should fix his attitude and while doing that put the nasty negative energy in making the store look presentable.

I have contacted this company several times through their website complaining about the building materials left behind on our church property in Kansas City. When store #11841 was built, the soil erosion stray bales have been left behind on our property and we cannot mow the grass. We will soon be cited by the city for tall weeds because of family Dollar. Evidently they do not care about their neighbors.
They also have a fence that has been knocked down and is on our property.
I wish they hadn't built in our neighborhood.

My grand daughter was turn down on an application near my home. I understand why ? But if your HR would take the time to find out the real reason then i would n't e mailng. Brandi Cruz has lost her mother and brother and is only be trying to find a decent job. Yes she be has a felony record but only because she was provoke in doing what her Crack Head father girl friend said to her about her mother dying of breast cancer. She hit her with the car. IAM retired/disabled from Maricopa County and serving 2 1/2 yes with a Judicial Officer and as soon as I can present b her case to have it exconerated she needs to get a job my. So please reconsider she's my only grand child and I she's has a son to try supportm

The manager/asst. Manager LuAnn Krahn running your store in tomahawk WI has been taking alot of merchandise out of that store without paying for it. I've personally witnessed this. She will also have her relatives come in and she doesn't charge them for everything, and she'll have them at times take her stuff out of the store. I have worked with Ms Krahn in the past, and have personally witnessed her fraudulent ways of time cards, misappropriation of money, and deposits, she is very rude and mean with coworkers. She has even said how she takes things from the store without paying. And the company is to stupid to catch her. I highly recommend you look into her, and keep a close eye on her. Watch your inventory!

Purchased a prepaid cell phone for $80. When I got home and opened the box the phones screen was broken. I immediately put it back in package. I reviewed the stores return policy and it stand that cell phones would be exchanged. Which was fine with me, I just wanted a working phone that I payed for. I went to the store to exchange the phone and the employee told me I would have to speak with the manager, who was not in at the time. So the worker "face timed" the manager and she said they would not exchange it. I promptly asked for corparspate number or district manager number at which time the manager said I was banned from the store and if I did not leave immediately that she would call the police and have me arrested. This was a very frustrating and embarrassing time. I have heard many complaints from others pertaining to this particular manager. In fact I posted the issue I had on Facebook and the amount of people replying with similar issues and issues of being stalked while shopping and stopped and accused of shoplifting to the point of illegal search of person or personal bag, with no results of any shoplifting.

Started working as sales associate in june 2017 at family dollar at wrightsboro road augusta georgia 30909. Was lucky enough to have a most compassionate and humane manager miss areetha worked very hard and started loving my job always at the beck and call of the manager. Worked up till june 8th 2018 almost one year. All of a sudden miss areetha was not with the family dollar any more. A new manager took over and with no fault of mine terminated me. When i asked the reason she told me that i did not come to work when i was scheduled to whereas i never received the schedule. I am 69 years old making my both ends meet by working for few hours at family dollar but this young arrogant manager ruined my life. May god bless her.

Veena bhatia

On 06/15/2018, my friend and visited store #05823 in Tobyhanna, PA.. worst experience of my life. nasty, unhelpful employees.. half the items had no prices and the employees don't get up to help.. they stack the shelves in a way where if you pull one thing out, everything else comes toppling out after and falls all over your head, and your feet.. one employee was sprawled out at the end of the aisle sitting taking up so much room, and would not budge, you had to maneuver around her, to try to get around, she would not move for the customers. The cashier snapped at me when I did not realize it was my turn, because she was whispering to the customer in front of me, I told her I had never used the smart coupons before and asked her how, she just seemed angry, arrogant, she had that attitude of, I am better than you and I don't want to be here.. all she had to do was tell me to enter my phone number.. then the manager accused my friend of shoplifting, and when she was completely, utterly 100% wrong, instead of apologizing, she screamed "I LOSE 200$ A DAY" well', maybe if you and your employees did their jobs.. they already have a sign on the door that says 'no duffel bags or backpacks' she then told the cashier, from now on no purses like this, they can leave them at the front with you.. first off, my friend has a normal size woman's purse, and if you ask a woman to trust you with her bag, to go shopping at Family Dollar, you are out of your mind, so if stuff goes missing, too bad for her then? I really think they singled her out because my friend is on the heavy side, and she is on food stamps.. and that is wrong.. if a woman walked in wearing Marc Jacobs and carrying a Louis Vuitton the size of a television, the manager would not have given her a second look, my friend didn't even mind being searched.. it was the lack of respect.. she did it right in the front of the store where everyone could see, and she made sure every inch was checked, she even checked the floor thoroughly to make sure nothing fell.. and then, she couldn't apologize? to scream to a customer about losing 200$? that's her failure, not because of us.. a few of the customers in there that saw it came up to her in the parking lot and she they couldn't believe what they just saw, and how ridiculous it was.. that place is a hazard.. no prices on so much stuff.. my friend had a smart coupon for a Swiffer, once again, no prices on any of them, asked an employee what the price was, her answer was 'i don't know' and walked away. Things falling all over my head, another customer attempted to help me but could not get to me because that employee was still sprawled out on floor, shampoo bottles falling on my feet.. that can actually really hurt someone, i can't even describe how ridiculousy stupid it was stocked..i told my friend, i am sick of things falling on me, and the rudest cashier I have encountered in 20 years, and a nasty manager, who makes a mistake, refuses to suck it up and apologize, and hires these people in the first place.. and the store is a disaster in the first place. Naturally, I did the survey on the receipt and did not hold back, and sadly this is all true, and I also wrote an email to the customer service since you can not talk to an actual person. I remember writing at the end, this can not be the first time you have heard something like this about this location. So it says if you don't hear back within 5 days you won't, naturally I didn't was was upset, so I called, and then I decided to write a Google review, but the ones I read were more interesting.. almost all were one star.. dirty, place smells like urine, filthiest store i have ever been to, nasty employees, these employees walk around like zombies, crappy merchandise and unhelpful mean employees.. how can you be ok with a store having these reviews? thank you