Family Dollar
Reviews and Complaints

I purchased a hair care product a few moments ago. The shelf had a sale price under the product. After I checked out, I noticed I was overcharged. I went back in and told the clerk she had overcharged me. She went to find the product and saw that the sale price sticker was clearly there. She ripped the price off and said that someone should have taken that priced off. She proceeded to ask me if I wanted to bring the product back. I didn't want to go through the trouble so I kept it. Most stores will honor the price shown, even if they are at fault. Family Dollar just lost a customer who shops there often. I did tell her this was false advertising! It's not the money but the principle of the matter. For the $2.00 she failed to reimburse me, she's lost hundreds of dollars for her store (#10873) in Nacogdoches, Texas. I shop there often and spend a lot of money there, but won't any more.

On the date 9/26/17 my girlfriend and I was notified by a tag from a social media major website on notification... To our suprise after a day shopping in the family dollar new to us fresh built. We were on a camera from this store given to a customer. This customer claimed a theft had taken place. This customer evidently thought the. Camera footage would help her put a face on her own ignorance.. And this is what's happened. Now Me my girlfriend checks our groceries out pretty much normal. we exit your store, out in the parking lot was a black back of some sort. I ask my girl to. Go and retrieve it.. That possibly a good deed would make our day.. Thats when we made the wrong choice in life to be a good cetazin. Well she returned it waz a woman's purse. I said come on lets go GPS the addresses name on anything helpful.. We did this and drove of your family dollar lot.. Going to look for this person to make her day.. I know how bad this could be.. Arriving at the address we found on the DL. From inside the lost purse.. I pulled into ger driveway. went and knocked and no answer.. Went to side door knocked. No answer.. At this point I saw a neighbour. Few yards away. I said excuse me. explained it wass found across from a carwash up the rd. Wasnt sure general dollar or dollar or family dollar. because it. Was new to this area. Well the woman says yes thats her purse ill make sure she gets it. I say thank you and my girlfriend and I left doing a good deed expecting. Really nothing just we then only hours later would have the shock of a lifetime literary.. The woman evidently didn't return purse or did and removed items from it. Idk dont care. This waz considered lost found returned. time frames cameras GPS recordings.. everything I have to anisheate a law suite in this matter. What your cameras will show is a woman checking out. Exiting a family dollar. leaving a black purse or bag behind... Then your cameras will show myself minutes later my girl friend exit. If any cams outside idk know. these will show me pointing in buggy direction.. my girlfriend hesitating. and bringing it back. Us leaving to go collect a thank you or atleast make someones day better. I dont get to upset myself.. but on this day what I would see, read, and still on this day few days after be stressed and I have worked loss prevention and in the public eighteen years. Couple arrest in my past. But my girlfriend is just torn up by this. Resentley became un employed and now fills and yes this will hurt her carreer her image. most important the people see this they already judge us and now sentenced us because of a pic taken and released to this womans family member to use it on social media to destroy two people character when this happens what do we do then? We have screen shots. Even messages sent to the persons about removing the from the public.. Knowing this was a lie and I have evidence of this happening in and such manor to be characterized in this way. And will be getting in touch with higher people to address this and file charges towards whomever...

The manager Debbie Pruit at the Lakeport Texas store should be fired immediately ! She is running her mouth telling customers about a former employee who was fired and why she was fired . She was instructed by corporate that if she told any of the information on this employee she would be terminated immediately. She tells customers a the private information on this customer and other customers. She uses such profanity it's unreal and the words she uses are the fowelest of all. This is supposed to be a family store. I won't ever shop in the store where she works again. I'm ashamed of family dollar you don't do what you say you will do.

I was at the family dollar located at 1200 swiss vale avenue Wilkins burg pa store# 11688 I walked in the cashier said I need ur bag I said no one else ask me for my bag cause I am well known in the store I'm there almost every day know almost all the employees and am cool with them I persisted to go about my business my daughter overheard her talking to someone else about me and told me so while I was at checkout I confronted her and asked do u have a problem with me that u feel to talk about me to someone else she got an attitude and told me to confront an adult told me if I keep giving her problems she will give me problems every time I come in the store or ban my she is not the manager so therefore how can u ban me I don't feel appreciated how she talked to me and her attitude

I shop at the joelton location 3 to 4 times a week but for the past 2 days I have been in there the night crew scares me the night mod named melody and the cashier named Linda are both taking something I seen the manager take polls out of her purse and give the cashier some I watch both of them take it they can't function and they seem like they don't know where there at or what they are doing. It scares me I will not be back to that location because I don't want to shop where people are messed up on drugs or pills it's scares me because they don't know there souronding around them I just thought you guys should know because I know the reason I will never shop there again

Hi ! Am just complaining because I leave in Christine, Tx 78012, & there's plenty of people in that area, and a lot of traffic that goes by from west to East & South to North, and there is no store close to that location I really wish you would consider buliding one there I love going to the Family Dollar when am in Pleasanton, Tx or Poteet, Tx I bet you make good income there Thank You M.Cruz

I usually would never complain because I've worked in customer service. However, the security tags that are attached to the clothes are being put on incorrectly. It should be put through a seam but they are sticking it directly through the clothing. Myself as well as others around our community has told management/employees of the issue. They just say "it's too hard to get the security tags out of its through a seem". Well your losing money because of it. I have found so many clothes we wanted, but I refuse to but holy clothes. We spent $150.00 at a competing store which didn't have as cute of clothing, but no holes after security tags removed. I've worked in retail and it should never ruin the product to put security tags on the merchandise.

Every time I go to this family dollar . 2 of the employees always got an attitude, they do poorly on customer service . Today I asked one of the employee where I can find an object that I was looking for and he said I don’t know, I don’t what your talking about and walked away! . Not only me but many people who go to this family dollar are always complaining about these two employees . One with dreads and the other one is tall a little light brown and really skinny . Their both black man .

The staff followed me around the store. I only had a list and shopping cart. I've been going to store 06855 since it opened and the staff has always been nice and respectful. They knew I was a regular. This one staff is always rude and has other staff follow you around the store. I would never jeopardize my job to steal from there or anywhere else. It makes a uncomfortable environment to work.

While standing in the check-out line, I told the manager there isa long line of people waiting to be checked out, he replied; "let'm wait". I remined him that people had things to do, he replied; "tell'm go do it" I ask him why he couldn't open a register, his reply; "I'm not a cashier"". A lot of name-calling took place. He finnaly opened a register and told me he wouldn't be checking me out. True to his word when I was next in line, the manager left the register.
Is this Family Dollar's definition of a store manager?

At approximately 9:00 this evening myself my daughter and a friend entered Family Dollar on 8th street and avenue C Yuma Az. I purchased my items and proceeded to the checkout .Now heres where things got sketchy as we proceeded to the door my friend walked out first and and I followed then the door beeped.The
clerk asked us to walk back in to check the my friends bag. I checked it first and didn't see anything abnormal I assumed that we're already in the bag. I showed the clerk a bottle of perfume that I thought was the cause of the door beeping.The second clerk ask to check the bag so we let him and he pulled out eyelashes and a second perfume.Then he told us that we were banned from all Family Dollars the and calmly said that's fine and proceeded out the door. While we we're walking my friend told me she had purchased the items that they removed earlier from another store. But she couldn't find her receipt. Now she is without her items and highly upset . Something has to be done ASAP. Thank You, Mrs Samantha Lewis Davis.

Family Dollar #10211 in Magna UT
I was in there today and was treated pretty horrible by the store manager Cathy right in front of my young son. She screamed at me because I caught her in a lie about the policy on using my food card. I used to work for this company and just left a few months ago and she tried telling me the policy changed a year ago when I told her that was a lie I just left the company and to please call and find out the real policy she started screaming at me to get out of the store and to never come back ( that's putting it nicely) in front of my son. If I ever acted like she did I would have been fired THIS IS SO UNCALLED FOR and unfortunately the company will never do anything about it because they really don't care about their customers. They should realize without customers how they going to make money we are the ones who pay their paychecks! I will never shop at family dollar again

I work at store # 6430 and called in sick for the first time since hired a month and half ago. I was always early to work and stayed longer if needed, worked extra shifts and had a positive attitude and personality at work. The day I called in sick, my acting manager, Brandy Wainscott, posted on social media sites quoting me and criticizing me how and for calling in. Making it and me a joke in the small town I live in. Not VERY mature nor managerial in my book ! Something should be done about her!

I worked at the Family Dollar Store #8754. I arrived at 4:30p today and walked out at around 5:00 pm. Lila the Store Mgr., stated to me that Kevin the District MGR., said that we would have to leave the scanners on the holder when scanning products for the customers, because it looks as if we are stealing and giving the products away to the customers for free. Lila said Kevin said we have a lot of voids. If I accidentally scan a product twice we remove the duplicate product as a void. But no stealing is involved. I can only void the last item scanned which is the duplicate item that was already scanned. Lila even gave me a dramatization of voiding the item and handing the item to the person she was ringing up which inturn that's why we have to keep the scanners on the holders. Lila even stated that she checked the cameras to make sure we were not stealing and she saw that we were not stealing it was a legitimate void and plus it's only the last item scanned, which Is a duplicate that I CAN only void. They were both insinuating wrong motives on me and that's unacceptable. Lila stated Kevin said when I asked her point blank is he saying we're stealing and Lila said YES! I'm offended and insulted that the District MGR., and the Store MGR., would accuse us of stealing. He's only referring to (us) the only 2 Black American women that are the only cashiers majority of them he time that are stealing. Our customers are 95% Hispanic and the rest are immigrants. So in other words I don't know them at all to help them steal from this company.

I shop at store #01451 regularly, today at approximately 13:20 hours I entered the store after getting off the bus I proceeded too the food area and attempted too shop when I notice your employee come from behind the counter and demanded that I take my back pack off my back and leave it at the register I complied when I was ready too check out I ask her why she had me take my back pack off my back too shop she refused too answer I then explained too her I always shop at this store and have never been ask too leave my back pack and she made me feel very uncomfortable she said she's sorry I feel like that then I ask her why are there other people in here with backpacks and large purses she still refused too answer she had no name tag on Your store is in a prodomatley Hispanic area and I am a 60 year old afrikan American it was quite clear what just happened I was totally embarrassed and is thinking about not patronizing your stores I shop Walmart also and never been approached like this ever

New store manager refused to put me (current part-time employee) on the schedule based on his personal feelings towards me. He also intentionally informed me to be at work at 4 p.m. although the schedule made from the previous store manager clearly stated I should be there at 2 p.m. He has not given me any explanation as to why, although I've asked him. I've also tried to contact the new District Manager as well, but have yet to receive any sort of response from her. I have phone records, text messages, as well as a voice recording between myself and the new store manager Eric discussing the scheduling issue. The only way to resolve this issue is to have the new manager demoted from store manager or transferred back to the district he originally came from, because I now feel like I am being harassed and discriminated against due to my temporary availability because I am a full time student. I will also be filing a complaint with the EEOC.

I went into a local store and my son was asked to leave and accused of stealing. When I heard the employee yelling at my son I replied he doesn't fully understand what you are saying to him because he has serious mental health issues so explain to me what's going on. She then told me I can leave to with my crazy son. To make the long story short, a few days later I go back to pick up a few things as I have in the past and was asked to leave on the intercom at the store. Now not only have she disrespected my child but now she embarrassed me. So I will be contacting a lawyer about this matter. I was humiliated and something needs to be done about it.

To Whom It May Concern,

This is to address an incident that occurred on 9/23/17 at 1:41 p.m. at the Family Dollar Store at 3710 Nostrand Avenue in Brooklyn, NY.
While shopping with my six year old daughter, my hands had begun to get full as I was holding more items than I anticipated getting. I took a mop-size bucket and put my items inside to carry them and proceeded to the checkout. Upon greeting the cashier, Stephanie, I informed her politely that I will not be needing the bucket and that I just used it to carry the items. Her initial response was very rude and she yelled well that's what we have baskets for. I said I know but I was in the back of the store and things were falling out of my hands so it was easier for me to just use the bucket. She screamed at me, "Well now someone here has to put it back." Because my daughter was with me, I remained calm and said" it's not a large store, it's about twenty steps to put it back". She continued to berate me in front of the line of people and my daughter and I did not say anything further as she continued on and on yelling things as she rung up each item. A nasty employee is one thing, but this is where I am letting you know what was said next was beyond disturbing.
Unfortunately, I must point out that the cashier is African-American and I myself am White. As she continued her tirade, she screamed out, looking to those on line behind me (2 people who were also African -American), "They've been treating us like slaves for years so why should this be any different". At this point my mouth dropped open to the floor and my response was " I can not believe you actually just said that. I would like to speak to the manager".
The employee, Stephanie responded that she is right behind me.
As I turned, I saw a woman/manager (Cristin Rivera) sitting at the photo desk about 15 feet away. She had witnessed the whole event and at NO point did the manager step in. At NO point did she get up from the desk. She allowed this to go on and allowed me to be verbally berated in front of my 6 year old...and all of this was simply over the fact that I carried my items up in a bucket at she would have to put it back. I paid for my items and walked over to the manager at this point. I asked her how she could sit there and allow that to go one. There was no response from her. I then said, I find it extremely upsetting that you could overhear an employee making blatant racial remarks and she is able to keep her job. The only thing she said to me was "I didn't hear any racial remarks". I repeated what was said by Stephanie and she the manager said NOTHING! At this point, I walked out of the store with a sobbing 6 year old.
Now, the fact that I was spoken to rudely is one thing. However, I am absolutely horrified to have racial comments included in her dialogue, especially in front of my child! My child, by the way, had many questions regarding that in the car on the way home!
Upon reaching home and speaking to my husband, we are deciding on what our next steps will be regarding this incident. Obviously, informing you was the first step of recourse.
I anticipate a response from someone in your office very soon. I can be reached at [protected] or emailed at [protected]@aol.com.
Thank You,
Dana Ferro-Karnbach

Went to "grand opening " on Saturday 9/23/2017 at the Edmond Oklahoma location on 2nd and Kelly got an ad paper started to walk around store when I heard a customer complain that you shouldn't have to buy anything to get the $5 gift card and the grand opening ad didn't state that you had to make a purchase-It stated 3 days of GIVEAWAYS-to the first 50 customers. I made my way around the store and headed to the register and Clarence the cashier rang me up and proceeded to tell me that The manager told him a purchase had to be made before you got the gift card then went on about we aren't giving anything away for free-we might as well be standing on the corner handing the cards out-It left me and the others confused and unhappy 😔 The banner should have said Un-Grand Opening! I thought the purpose was to Gain customers-not Lose them.

I have my receipt for the electronic radio that I purchased today! I spent over 100$ in family dollar on Florida blvd. I asked the cashier Destiny for a refund, she asked Perez the assistant manager are they taking electronics back Perez replied no that's Family Dollar policy and pointed at the register with small writing on the back, I said ma'am when I came in here I wasn't wearing my glasses nor was I trying to read you guys small sign, we don't take back electronic items! So I stated well when Destiny sold me the item earlier she didn't inform me that I can't return this item with or without my receipt! That's when Destiny interrupt I and Perez talking, and stated "so you calling us [censor]" I replied yes if that's how you are taking it! Destiny said you mad about not getting your money back that's on your body! I said look lil girl you are doing to much when I am clearly the customer and you are the CSR why are you arguing with me? I then turned to Perez and asked her is she going to do something about her employee arguing with me, Perez replied ma'am will you leave the store once I asked is this Family dollar policy or you guys policy and what is your name and what is her name the csr yelled out my name is Destiny Washington write it down or take a picture I don't care! Destiny interpreted again and called me a biggedy [censor] I asked her why you so mad about something you have nothing to do with? Again Perez was laughing and told Destiny to go to the back, I said that I was reporting Destiny and Destiny said [censor] this job and you! Catch her @ 10 when she clocks out, she will show me! I believe this was very very unprofessional of Destiny and Perez, why am I not entitled to a refund with my receipt? I thought the FAMILY DOLLAR policy was to have a receipt and to be within the 15day stands to return an item! If I can spend my money at Family dollar why can't I return something that I don't want!