FlightHub
Reviews and Complaints

On Aug 15, 2018 I booked return tickets for my wife and my self from Vancouver to Manzanillo. We were leaving Vancouver at 8:36 AM arriving Manzanillo at 7:PM. The total elapsed time was 9 hours 54 minutes. The return left Manzanillo at 11AM and arrived at Vancouver at 8 :45 PM, total elapsed time was 10 hours 54 minutes.

The total fare for both flights was $1, 124.98 which included a $39.98 trip cancellation fee. At the time I booked the flight the same flight was available from Aero Mexico for the same price, including the trip cancellation fee.

I chose Air Canada because the flight left about an hour later than the Aero Mexico flight and I being Canadian, patronized the Canadian Airline.

On Sept. 27, 2018, Air Canada changed our flights, rather than flying during daylight hours, with one stop each way. We were scheduled to fly overnight flights on both legs with 2 stops on the outward bourn and 3 stops on the return leg.

The total original elapsed time to Manzanillo increased by 9 hours and five minutes, almost double, with an overnight flight. Returning to Vancouver, the elapsed time increase by 23 hours and 30 minutes, more than 200% of the original schedule, plus and overnight flight and an increase from one stop to three stops!

On October 1, 2018 I contacted Flight Hub and suggested that they change our flights to the Aero Mexico flights that were available on the date that I purchased the Air Canada tickets. I went to the Aero Mexico website and confirmed that seats were available and gave the Flight Hub agent the Aero Mexico flight numbers.

I spent close to half an hour on the phone and was told that Flight Hub would send the request to Air Canada and I would receive confirmation within 72 hours.

72 hours later I called and spent another half hour on the phone, finally getting to speak with a supervisor, Jeri. I was told that Flight Hub would submit another request and that a response would take up to another 72 hours. I told them that was not acceptable. I suggested that she call Air Canada for a response. She did and said that she was on hold for 45 minutes. I told her that I had an appointment and couldn't wait that long on the phone. I suggested that she call me or email with the Air Canada response, she said that she could not do that.

After that phone call, I called Air Canada and asked for their help, they said that I needed to deal with Flight Hub. I told them of my dealings with Flight Hub and was told that was the procedure I needed to follow. I asked to speak with a supervisor, I was told that was not possible. I asked if there were other options. He suggested sending an email. On October 4, 2018, I sent the following email from the Air Canada website -
"--MESSAGE--
Subject: Changed flight
Message: I bought an Air Canada ticket for myself and my wife to fly from YVR to ZLO and return during daylight hours. Air Canada, cancelled the flight to MEX both ways and replaced the flights which are not acceptable. We are both over 75 years of age and the replaced flights were both red eyes and the total elapsed time on the return is over 34 hours! I called Air Canada customer service and spoke with a person who identified himself as Alex - AB - who was not helpful. I have tried unsuccessfully to deal with Flight Hub and they tell me that they are awaiting confirmation from Air Canada. I have waited more than three days without a response. I told them that if I wanted to book a new ticket with Air Canada that it could probably be done in 10 minutes, so it seemed ridiculous that it should take more than three days for Air Canada to confirm that flights that I requested. The AC flights can be replaced with Aero Mexico flights 695 and 2568 on departure and 2565 and 696 on return. I believe that Air Canada should honour my original AC ticket and replace it with the AM flights. Please confirm my request to my email address at your earliest opportunity. Thank you! Don"
On October 6, 2018, after not hearing from either party, I called Flight Hub and cancelled the tickets. I was told that I would receive a refund of the air fare only. I told them that I should get a refund of the trip cancellation charge as well, we are both still healthy and the cancellation occurred for reasons totally attributable to the other parties.
I rebooked the flights with West Jet the same day. The cost of the replacement tickets was $1, 295.78, without trip cancellation. This is an increase of $215.78.
I was told that the refund might take 6 - 8 weeks to process. I purchased the original tickets on August 15, 2018 and my credit card was charged the next day. I asked for an explanation of the delay. I did not receive a satisfactory response.

I believe that at a minimum Flight Hub and/or Air Canada needs to refund the trip cancellation insurance fee and should be responsible for the increased cost of an additional l$215.78 for a total of $255.76.

I had booked with flighhthub on september28th for me and my 2 grandson.
I notiched tgat i had spelled his last name wrong. One letter was wrong.
I called flighthub countless times and spoke to so many people and they would tell me they are looking into it and woukd put me on hold for few hours . they said they will get back to me.
October first i spike to 5 different people all telling me that they will have to cancel my grandsons booking abd rebook.at one time i was anout to give my credit card and the phone disconnected.
So each time i spoke to different people same thing happened. Today i was talking to someone by the name or ceaserand akira.
I am put on hold ftom 12 pm and its moe 3pm.
I do not know what i will be able to do as none of the people helping has their phone ectension. So u keep repeating the same thing again and again with no result.
Asked few times if i can talk to a supervisor with no luck.
The flight was booked through flighthub but ithe airline i will be travelling is air newzealand. I spoke to the airnewzealand customer service and they were so helpful and they told me that i need to talk to flighthub as tgey are the one i bought ticket thtough. They told me all they have to do is issue new ticket and if they do not know tgen they can call airnewzealand.
I am quite distressed anout it as this was our family reunion in nz.

I just would like to settle it asap.

I tried to rebook a flight after I cancelled a reservation. I had $600 credit. The price sky rocked on their website and they wanted me to pay $200 more. No matter what dates I put in the flights were the same price. Extortion that is what they do. When I went to their website as a new customer the prices were lower. Like $250 less. A rip off!

▼

Hi there,

I am a long-term customer of flighthub, who I just booked round tickets to Japan for me and my daughter this year, which was a pleasant experience.

Today, when I was trying to book my Christmas trip tickets from Toronto to Miami. A very strange and unpleasant problem incurred, which I would like to draw your attention to it.

I was using the stored passenger info in your system to confirm the travellers', didn't edit or amend anything but somehow, after booking, my daughter's name was changed into the same as mine and both our genders were changed from "female" to "male". I called in your hotline immediately, in order to fix that mistake (not by me but by your system. I believe). However, I was told the correction could not be made, I could only cancel the tickets and pay the cancellation fee. Which is totally unfair, given the circumstances. After negotiation with one of your supervisor, the fee was reduced into $25 for each tickets but I still feel this is not correct, as I shouldn't pay anything for the mistake not from my end.

Enclosed are some evidence which I urge someone of your company to review them carefully:

1. Picture one is the stored passenger info in my account, which you should also have full access to, where you could see all the info are accurate;
2. Picture two is the cancelled book, where the gender of two passengers are incorrectly showing "male", other than what had stored in your system, which there is no reason for me to change it at all, not for any of the passengers, never mention both;
3. Picture three is the screenshot of the page before I confirm my second booking, where you could see the gender is "female" for both passengers;
4. Picture four is the booking info for my second booking, where my daughter's name is accurate, but the gender changed into "male" again.

I believe I have very strong evidence to prove that I didn't make the mistake myself, but something went wrong with your website, caused the wrong name on the first booking and the wrong gender of the second one.

Please resolve this matter (wrong gender on the second booking- I tried to correct this myself but was not able to) for me ASAP and please fully refund me for the cancellation fee and compensate me for the the extra time spent in an effort to fix mistakes caused by your technical error.

my account email is [protected]@gmail.com.

Got an email seeking my immediate attn. When i call the customer service they are saying there is a change in my return flight schedule, which will include 31hrs layover. I asked for an alternate date that i can fly with the same schedule to which they responded they will call me back within 24hrs. Been weeks, no response yet. Flight hub:[protected].
The above reservation has just 2 passenger but i have another booking with flight hub: [protected] for the same return flight and i have another 5 family members so it will be quite a hassle. I need assuarance that we will get a 30hr return flight as it was mentioned when we booked the ticket.

I booked my flights on KLM and Etihad via flight hub and they issued it on a 055 Alatalia document. I had no flights on that airline and when I called them to ask my ticket be reissued on KLM as my flights were with KLM they denied. The supervisor Denise was not aware or could not understand the situation and said that they have no complaints department.

The travel agency either made a mistake which they did nothing to resolve or are lacking training or are conducting fraud.

Two complaints:

I booked three flights for family members

1. upon receipt of itinerary my last name was spelled incorrectly though my email with last name and visa charges were spelled correctly. I called flight hub right away and they told me I had to pay a $50.00 fee to cancel reservation for myself and grandson, wait 2 to 10 days to receive the flight charge refund and then I had to rebook and get charged again. I found this totally unfair as I called 30 min after booking, was charged a fee for agents error and have to wait for my refund but charged again for flight
6;30 till 9:00 on telephone to fix flight hub agents error

2. When booking for family members, I was not asked for middle names or name that matches passport. Error on flight hub agent again, I am a new flyer and had no idea

I will never ever recommend or use flight hub again

Poor dishonest customer service. Agents very polite but to charge me for agents error is unprofessional

Dear Seller,

I purchased a return ticket from LGW To JFK
However my ticket confirmation stated 00:45 departure, when I arrived for check-in on at 22:00pm I was informed my flight left the morning on at 12:45, however I tried checking online the same morning of my flight and my confirmation number was not accepted.

I contacted Wow Air who informed me I would be able to get the Airport Taxes
Now the said the have issued a refund which went to flight Network ‘s payment method instead of mine.

How do I go about resolving this issue
It cost me 700usd to get a new flight back because of this error.

Regards
Soyini Garnette

FlightHub Booking Number: [protected]
Delta Confirmation Number: GHNWVM
KLM Confirmation Number: NKKC4R

On October 5th, 2017, I booked a flight from Toronto to Lagos, that cost CAD $1, 112.06. I was supposed to travel from November 8th - 26th, 2017.

However, due to work commitments that arose unexpectedly, I had to cancel my fight. FlightHub gave me a Travel Credit of $795.11 which they said that has to be used by Oct 5, 2018. They did not explain that it meant "travel had to be completed by Oct 5, 2018".

As a result, I tried re-booking my flight last week from Toronto to Lagos for the month of January 2019 expecting to make use of my travel credit. Imagine my complete shock and dismay when the customer service rep told me that was impossible and if I don't complete my travel by Oct 5, 2018; I would lose the travel credit and there was nothing else that can be done.

I asked to speak to a Supervisor/Manager who proceeded to relay the exact information as the customer service rep and therefore was of no help or use to me.

Is it my fault then that the rules were not explained to me properly? And why should I forfeit my travel credit? Firstly, I spent $1, 112.06 and all that was given me in credit was $795.11. I already lost $316.95 in penalty and fees. Is it fair to me now to lose $795.11 of my hard earned money?

I am completely distressed and disappointed by FlightHub customer service and their unwillingness to assist.

At this point if I cannot use my travel credit, I want a complete refund of $1, 112.06. I really hope there is someone there who can render some assistance to me.

Regards,
Henry

I booked this flight and later found out my wife was unable to take Monday October 222nd off of work. I called and was informed I could not change by flight 106 on Saturday to flight 102. I called Sun Country and was informed they couldn't change my flight unless you released the booking to them. If you did release the booking they would change our flight time and would charge us $100. I called you back the next day and was informed you could change the flight to the time we desired but it would cost us $452. I then asked if you would release this booking to Sun Country and was informed they would not do so. Based on this experience, why would I or any one choose to use your booking operation!

I booked a flight to Vancouver from Powell River and then wanted to depart one day before. I called customer service and got everything done for an upcharge of $189. But one hour later I get a call from them again saying that I have to pay $13approx more for booking. I asked the reason why it wasn't charged before. No legitimate reason is given rather rep says tax charges something and breaks down the earlier $189 into two parts i.e. $75 and $114. He tells me I had to $127 instead of $114 and asks me to pay $127 again saying that I will get the refund of $114 in 2-10 business days. I said okay but Gave a different credit card this time cos earlier one was full. Everything said and done, one hour later I again get a call back which I am not able to pick. But later I check my banking and see both my credit cards have been charged $127 for no reason. I call them and the rep apologizes and says he will talk to the airline which is Pacific Coastal Airline directly and give me a call back. 21 hours pass but no update is given to me. Tired of all this hassle I call them again. It takes 3 hours for the rep to call the airline and then call me back and tell me that I will get all the refund of the earlier amounts and now I have to pay the whole $189 again. What the hell is going on? I ask for any future discount but HELL NOOOOOO! The rep does not even wanna address this option. I say I want to talk to Manager but no. Rep says well we are already giving discounted price. Well are you giving this distress to all customers? No. Again I am not listened to. I am going to talk to the airlines about this issue now.
It is the worst experience ever.

Dear

I, a resident of Canada, writing you to make a complaint toward purchased air-ticket.

I was happy with the services of your company but I got dissatisfaction this time. I bought an air- ticket FlightHub Booking Number: [protected], last month. This was a round trip, starting on August 16, 2018. On the 16th aug., I was told by airport associate that I can not travel on such ticket, however, it was confirmed. After inquiring airline authorities, I came to know that the problem was with booked ticket due to misrepresentation of some information which was not disclosed in the itinerary. Firstly, at the time when I purchased that, ticked showed only 2 halts up to destination but that was not true, actually, there were 3 halts and due to which I had to stay in China(the country where all halts were) more than 24 hours.

Moreover, they did not allow me to board that flight because they do not allow to stay in China more than 24 hours in the absence of visa for China. And I got much upset at that time, as I had to meet my family member as early as possible due to her medical condition. So, right away I cancelled that ticket and purchased a new one which was too costly the original which cost me an extra $1000.

Now, I came back to origin country and seeking my excess amount which I paid excess back with discomfort penalty which is caused to me due to flight hub mistake.

Hoping for favourable action from your side as soon as possible.
Contact me for further information

Sincerely

Jagdeep
[protected]

Booked on: September 13, 2018
Reference Number: [protected]
Booking Status: Future Credit Available

On September 13, 2018, I booked a round trip ticket from YEG to CEB with a flight date of December 5, 2018 to December 19, 2018. I haven't seen my family in the Philippines for 2 years and they asked me if I can spend Christmas with them. So I decided to move the returning flight to December 28, 2018 since it only costs $978 as per their website. I called flighthub on September 14, 2018 which is a day after the flight was reserved / booked and the agent I spoke to told me that I need to pay $250.00 to change the date plus the difference and give me the option that if I have to cancel the booking, I only need to pay $150.00 and just book a new one with the travel credit since they don't give a refund. I went ahead to cancel it because who doesn't want to save $100.00. So now, I tried to book in their website with my preferred date which will cost me $978 and use the travel credit, unfortunately, in the check out there was no option to enter the travel credit. I told the agent to book the flight for me since they have the full access which she was happy to respond that she will and to give her a minute. Then she got back to me and told me that I need to pay $1, 500 plus and that's already including the travel credit worth $788. I told her the current regular price in your website says $978 why I do have to pay that much and she responded that china eastern won't let her book to that one and the $978.00 is only available for new bookings which is ridiculous. She told me to cancel the flight and book a new one and use the travel credit so I can save but instead they are trying to rip off my hard earned just because I want to see my family. FLIGHTHUB is a FRAUD and a SCAM. Why will I $800 plus extra when I have a credit of $788 and the price of the ticket is $978. We called them again to just reinstate the flight and told me that they couldn't as it is already cancelled and that I need to book a new one. So I called China Eastern and confirmed that the booking is confirmed and is still open and the partner airline Air Canada also confirmed that my flight from YEG to YVR and YVR to YEG is confirmed. When I told flighthub that both China Eastern and Air Canada confirmed that the booking is still open and confirmed and that I can show them the itinerary that China Eastern sent to me and itinerary from Air Canada website that I just pulled but still they insisted that the flight is already cancelled, it couldn't be reinstated, refund is not applicable and that I need to book a new one through them so I can use the travel credit. Flighthub is very disgusting. I already spent $938 for the original flight $788 plus the cancellation fee of $150.00 and now they wanted me to $1, 500 plus.

I recently booked a multi-destination trip with Flighthub.
While investigating my choices for Airlines, which I planned to book direct with, I saw Flighthub advertisements. I called your representative to inquiry and was told by your representative that luggage fees where included in your prices. When I went to pre-book my flight with Air Canada I had to pay a $60 baggage fee.
I called Flighthub and was told baggage fees were not included. I do apologize that I was a tad rude with your representative.
I noticed on my Capital One Mastercard bill the two separate fees for the flights and a $50 fee to Flighthub.
Because the very first representative told me baggage was included and subsequent inquiries had been less than helpful. I expect a refund from Flighthub in the amount of $110. $50 for your service fee (as I did not receive service) and the $60 I had to pay for baggage which your representative told me was included.

My information is as follows:
Patricia Aldred
FlightHub Booking Number: [protected]
Air Canada Confirmation Number: SEFHRA
Hahn Air Systems Confirmation Number: A7RVKQ

My colleague and I were flying from Heathrow to Toronto and booked through FlightHub. When we arrived to check in the airlines (Air Canada) could not find our booking and gave us a run around. In fact the air canada agent at Heathrow said next time we should book directly through Air Canada. We had a connecting flight to Dublin then to Toronto. It was the Dublin flight from Heathrow they could not find. We were at Air Canada and then Air Lingus and nothing. They said you have to call the booking agent. I had no idea what to to do so I called the 1-800 number for Flighthub from Heathrow as there were no other options or numbers to call. My cell is a Swiss phone and my colleagues cell is a Canadian phone so it was a roaming call for both of us. Anyway, I was on the hold for ages at Flight hub when I got through having verify everything and explain the problem again...I ended up being on the phone for over an hour. We barely even made our flight out of Heathrow. My roaming charge for this call was 240.50 CHF and this was not even our fault. I want to be reimbursed for this.

I just called Flighthub 1-800 number today to discuss this and I am just so upset with the lack of customer service. Instead of trying to help me I was given another number to call - Air Canada - they said it was under airline control but what about taking care of your customer that used your service to book in the first place. I should not have to be calling Air Canada and be on hold for hours to get reimbursed for something that is not my fault. If it is air Canada that has to process the reimbursement and I WAS as customer using the flight hub service I would think that flight hub would work to get this resolved for me. I am not happy about this and will not use Flight hub again ever and never recommend it to my network.

Booking number: [protected]
Date July 10, 2018

1. Bought a nice round trip ticket for husband to attend his mother's 92 birthday party in France.
2. Then an emergency occurred and my husband's mother was hospitalized which demanded that he return Immediately.
3. I spent 4 hours on the phone with FlightHub's supervisors who assured me that if I did such and such and such and such, I could adjust the ticket to the emergency so that my husband could leave immediately.
4. Report from the hospital came that the mother ‘s condition worsened to a coma stage.
5. FlighHub refused my request and I was forced to borrow money from a relative and had to buy a new ticket from a different company.
6. My husband's return flight with FlightHub was automatically cancelled so we lost the entire ticket.

I would not advise anyone to use FlightHub.

I booked my ticket from flight hub as i am in Canada i looked for tickets in Canadian dollars when i confirmed my tickets they charge me in USD and obviously majority banks have extra charges for currency conversion so i have to pay heavy money conversion charges because of them. their invoice says that your bill is $xxxx candida dollar but they converted it into USD and charge me for the USD.

Really disappointed with their service. I am never gonna use this site again.

I have booked my ticket from flightHub. But because of health issue i am not able to go back home. i booked my ticket on Sep 8 and call them back on 12th sep to cancel it. but they are saying there is $300 airline charge and 150 person cancellation fee. they are not trying to understand they are customer problem. they customer rep who spoke to me was so rude i asked him his name he said i will not gona tell you my name. this company is fraud taking customers money for nothing.

Please never book you ticket from this website.this will be my first and last business with them

Dear Sir/Madam,

This is to report that I have been having a harrowing experience with FlightHub with regard to my reservation [protected]. I have faced continuous incompetence with agents and supervisors, who have turned me into a real ping pong and have made me hanging on the line for two hours at a time all to no avail (Gedeon, Josh and supervisor Rachel just to name a few). For two weeks I have consistently been calling FlightHub as there is no option to deal with my booking online. I tried to change a date of return several times only to learn later that the payment would not go through. Your agents will never return dropped calls and will take ages to attend to my reservation requirements. As a result I have wasted tonnes of precious time, which is as gold as money. Twice your agents even convinced me that I should go and check directly with the airlines (Air Canada in my case) as the status of my ticket has been "exchanged" and it was now in the possession of the airline carrier. This will all make me a laughing stock by the airlines staff as they would refer me back to FlightHub as an agent who has received my payment and thus should be in charge entire booking. Air Canada staff also advised that your agents had committed a flagrant mistake by failing to match the flights of both legs of my travel on the same date. As a result there was a total confusion in the system and the airlines would not be in a position to let me board both flights.

I have been stuck at my destination because of the FlightHub incompetence and incapacity of dealing with the customers on a high professional level and, therefore, retain and build the clientele for mutual benefits.

I look forward to favourable solution of my ongoing and never ceasing problem and may be reached at [protected] or my email [protected]@gmail.com.

Thank you for assistance in this matter.

Sincerely,

Valody Bouie

Wed 04 Jul, 2018
Reference Number: [protected]
Booking Status: Future Credit Available

Hi,
I booked ticket using Flight hub and for some personal reason had to reschedule it, they charged me $250 for rescheduling and mentioned that the original $824.18 will be used as flight credit which I can use at a later date. Now I have decided to travel using this travel credit and the current fare is $620 in flight hub website, however when I decided to use my travel credit and book the flight the price listing is changed to is $1679 and I have to pay $855 odd for the flight. (That is $824 credit available Plus extra $855, that too on a long layover )
This is ridiculous and when I called customer care they are of no help. I have used other competitors and never faced such kind of issues, first time I using Flight hub and this is one of the most disgusting service, its open cheating where they try to rip your hard earned money. Why will someone pay $850 extra when I have a travel credit of $824 and he price of the ticket is $600.