Fresco Y Mas review: Unavailable product/poor customer service

To whom it may concern,

I used to purchase the “Paella Mahatma Parboiled Médium Grain Rice” at your store number #231. Located at: 5850 NW 183rd Street Hialeah, FL 33015.

For the past two months I have not seen the product on your shelves. I know for a fact that it was a high sales volume item.

Before I contacted you, I contacted Mahatma and here is their reponse:

Dear Alexander,

We greatly appreciate you taking the time to inquire about the availability of Mahatma Parboiled Medium Grain Rice for Paella in your area.

The product you mentioned are still being manufactured and are currently available for distribution. Often times when a product is out of stock it is related to grocer replenishment orders: Thus products are not discontinued, but no inventory is available to restock the shelves. Riviana Foods products are sold by distributors and retailers throughout US.

Unfortunately, we can not determine which retail stores are going to carry the specific product you are looking for, we apologize for any inconvenience this may cause. However, you may try our store locator to find the grocery stores that may sell our products near you. We also recommend checking on local retail grocery stores, any major national chains, and online distributors like Amazon.

Once again, on behalf of us at Riviana, we thank you for contacting us. If you have any further questions or comments, please call us at [protected] during our working hours of 8:00-4:00 Central Time.

Sincerely,

Cheryl

Representative

[protected]

I went to your store recently and asked about the product. This nice lady referred me to a supervisor and I got lost after her response. She made me feel like if I was bothering her or “I don’t have time for you attitude”.

I believe you guys want to increase sales and this message is from a frequent customer.

Please order enough and keep it available.

Thank you in advance.

AV