Frigidaire
Reviews and Complaints

Model number CPCS389EC5 Serial number NF70312989

Two times I have ordered orphis conversion kit from gas to propane. Neither time were their instructions as to what orphis went where for each burner. I had a gas man out and it was costly as I live in the country. He could not figure them out. He did not know what number for what burner Both times I ordered there were no instructions as to what one goes L front, Left back and right side Both places I ordered from can not find a copy of those instructions. It is a good stove, and that is such a small thing I need.

This is an older stove, the conversion kit number is [protected]. Please please please find the information and get it to me. I can not afford a new stove.
Sue Doble

[protected]@telus.net [protected] I have phoned your company and got nothing.

No water or ice from dispenser, we pulled the refrigerator from the wall and discovered the water line and ice maker lines on the back of the refrigerator created a big block of solid ice. And the back panel of refrigerator is rusted out. Sent 3 emails to [protected]@frigidaire.com and [protected]@electrolux.com with pics. No response. Told I had to schedule technician to come out for $79.99 to diagnose the problem. First appt on 12/22/22, no word. Called back and got rescheduled for 12/28/22. Technician told us this problem is rare and we were assigned a file #[protected] and to call customer service. Got no where.

I purchased an extended warranty on my Frigidaire dishwasher purchased in 2019 due to remodeling of my kitchen. The dishwasher doesn't always drain and will stop mid-cycle. My first attempt to get it repaired was July, 2022. The repairman could not find any problem. August I was out of town, but when I returned, I continued to get an error code "55" or "120." I called again for service Oct, 10, 2022. Electrolux technician came and reported no problem. Another technician was called October 24th..no show. Another Electrolux technician came with a trainee on November 7th. They couldn't figure out how to get the dishwasher out of the cabinet. But said I needed a new sensor. I called my contractor who explained they should have removed the kick board on the dishwasher and he removed the dishwasher and left in less than 10minutes. Another technician came December 1st and said he thought I needed a new motor. Dec 12th another technician came and replaced the motor and sensor, but would not replace the dishwasher back into the cabinet due to liability issues since he didn't pull it out. He suggested I call customer care and set up another work order for a "master technician." I called and was promised a call back within 24 hours. I waited 3 days and called again. I spent 3 hours, twice disconnected and on hold. I finally "chatted" while on hold. On chat I was told no service would be sent. On the phone I was again promised a call back, which now has been two weeks since that has not happened. My dishwasher has sat outside the cabinet through Thanksgiving and Christmas now and no care from Frigidaire. There is a lack of knowledge by the technicians, false promises from the customer care phone representatives and a lack of transparency from Frigidaire. The technician on "Chat" cited warranty exception #9, but there is no trim or shelving keeping the technician from replacing the dishwasher, so this doesn't apply. Two of the technicians were not Electrolux technicians and told me they saw the job on the internet, but couldn't repair this issue.

We have had quite an ordeal with our microwave repair. We called the day after noting a smoky smell in the unit. We were initially told that they were not sure they had a repair person in our area and should call back. We called back and were told a repair team would be calling. The local repair person called within a few days, but could only come to our area on a Monday. Since it was a Monday when they called, it was two weeks before they could come since our next Monday was not an option due to prior plans. When the repair person came, they found signs of electrical burns within the unit and advised us to turn off the breaker and avoid using due to fire hazard. They were told by Frigidaire to replace the burned turntable, but no other repairs were offered. We have not used the unit again due to the fire hazard. My wife has tried to contact Frigidaire for extended service warranty, but the phones were initially off and the chat online was not clickable. A week later after getting through Christmas, I am on hold again for 45 minute wait and the online chat still does not work. We are not willing to risk a fire in our house with children because Frigidaire will not listen to their onsite technician. I am appalled.

I bought this range on the last week of January and 4 months after the oven stop working I couldn’t get it to turn I called Frigidaire and they scheduled a repair appointment after the second visit they got it “repaired” the next day I wanted to use the one oven and surprise the oven was not turning on, called again got another appointment they order some parts had to schedule another appointment once the parts got here they put them on and still oven wasn’t working again scheduled the 5th appointment and said they would order another part by this time it was already the first week of September I called Frigidaire again and they send a new company to repair the range on the first appointment they came order some parts and on the second appointment on the last week of September it was “finally repaired” and today December 26 the oven again will not turn on my warranty is going to expire in less than a month I am going to be stock with a range that does no even work

Fire Hazard! purchased a range on 11/19/2022. On 12/19/2022 I did a self clean on the oven. My home was very smoky and it had a high fume. The oven was not heavily soiled. On the next morning I attempted to used the oven and it would not preheat. Unfortunately, I lost my dish I was preparing since the oven wouldn’t heat. The oven is only one month old. The oven is a fire hazard. Please don’t leave unattended. A service technician can out and said the circuit board was burned up and the oven probably reach 1000 degrees during the cleaning process. The technician is only allowed to replace the circuit board. Unfortunately the parts aren’t available. I am without an oven during holidays. It has interrupted my income since I can’t complete my orders for cakes. And prepare dinner. Never purchase any appliances from Frigidaire they do not stand behind their products and they don’t care about their customers. Safety hazard and dangerous.

I bought a new built-in Frigidaire microwave 9/26/22 from Lowe's in Horseheads. Microwave was installed at end of October 2022, with kitchen remodel. It was used 3 times and started losing power after 3 minutes of use. I called Lowe's who says their return policy is 48 hours with "major appliances" and would need to go through Frigidaire direct. I called Frigidaire/Electrolux who sent a repair man, Bryan from Fix-It Rite, who noted that the control panel, vent motor and fan motor all needed to be replaced, "not even sure if it's that" and was told that Frigidaire could probably get the parts sooner. Called Frigidaire again and after speaking to multiple representatives, asked for a supervisor. On 11/23/22, I asked to speak to a Supervisor and got Amberlynn. She got in touch with Fix it Rite who was ordering the motors and Frigidaire would order control panel. I was told by Frigidaire "the item was in stock" and she placed a parts order [protected] on 11/23/22 @13:23/01 EST for control panel [protected]. At that time, I asked if a new microwave could just be sent and they told me "no, that only happens after 3 failed repairs". On the parts order it said shipping 7-10 days. Called again 12/6/22 and the part still was not shipped. Here it is 12/21/22 with no microwave and no progression.

I purchased my Frigidaire refrigerator in October 2021. In October 2022, before a full year my fridge stopped working. It would no longer get cold. When I called to schedule an appointment, I could not get an appointment for over a week. Then when the technician came out, he evaluated the issue for 5 minutes and stated he had to order parts but, their main computer system was down, and he did not know when he would be able to get the parts because they were using a manual spreadsheet to order parts. The technician also stated he did not have a date/time of when he would be able to return to my home to complete the repairs. At this point a few weeks had passed and I did not hear from anyone (Frigidaire) with any updates. I reached out to Frigidaire. I spoke with a representative but, she couldn't provide me with any updates. I was given the run around until I finally was able to reach a supervisor. Long story short, Frigidaire said that they could finally complete the repairs almost a month later but, at this point I had to replace my fridge because, I not only have a child in my home to feed, but the Thanksgiving holiday was coming up. I lost hundreds of dollars' worth of food that could not be replaced. The technician never reached out, and I had to contact the company again to cancel. The company decided to only replace the extended warranty amount I had placed on the fridge. However, I paid for two additional warranties, one during the purchase but, I only received reimbursement for one. After this, my complaint went cold.

Sept 19, 2022 I began e-mail conversation about a defective Frigidaire ice maker (case #CF092722430429). The support center instructed me as to all information needed for the warranty process. I sent the bill of sale; pics of the unit front and rear; a clear pic of model and serial number and detailed information of defect.

On Sept 29 I received an e-mail with instructions to return the Frigidaire ice maker to TRIUS,1000 East 223rd St., Carson, CA 90745. I followed all instructions and sent it to this address by UPS and then was notified Oct. 24, 2022 the refund request had been approved; expect a check on its way. Date issued: 10/21/22; Tracking #[protected]; by FedEx G. (I tried tracking this number several times and it said so such tracking number was found)

Once I received the check I was to notify them.

I have since tried to contact the address e-mail ([protected]@curtiscs.com) repeatedly and no one responds back to me. The refund was to be $99.00.

The customer support rep from Curtis International Ltd was Samantha Love.

I bought a Laundry Center from Lowes not two years ago. The dryer stopped working at the end of September, I had not renewed the warranty. I paid $350 for a trusted repair man to check it out, order a part, and the 1st dryer board as suggested by customer support @Frigidaire. He come back and replaced it. That did not work, he told me there are no diagnostic tools for this unit. I called the brand and complained, and they sent the two more boards to the repair office, the same repair man came out and replaced them both and that did not work.

Next, the repairman replaced the wire harness for the dryer, its still does not work. When he called customer care for what to do next, he was told they were no longer allowed to communicate with him. That the issue has been accelerated. I was told the same thing by Social Care.

I was called by a secretary, the number stated unknown, so she called three times and said that because I did not have an extended warranty they could not help. That was before the wire harness was replaced.

Social care wrote back: Hi Karen, We see our Executive Liaison is now assisting you with this matter. We ask that you continue to work directly with her for further assistance. -Bianca

No one has contacted me since. I have paid over $600 in repairs so far and no one can tell me if this machine is fixable.

On 12/14/22, I went to put food in the oven to cook and the window door to the oven exploded, shattering glass everywhere. I just moved into the new home 1yr and 1 month ago. It missed my face by inches. That ran my blood pressure and up. I have been getting the run around all day with. The risk management department said I should contact the customer engagement center. They keep hanging up on me.

Warranty service after the sale is less than poor. Called on 10/26 and set up service call for 10/31 (WO93744248). Paid the deductible. No Show, no call. Called again 12/12 on hold for 1hr 7 min. New work order ([protected]) generated and would hear back in 24 hours. Nothing. Called their service provider and was informed that they will not work on Extended Warranty work. Called 12/14, 30 minutes on call and no resolution was reached. Told the work order would be held open until 12/15. So will need to start another work order on 12/16. Was staying on the line to leave a review as instructed by Joy, but the call was disconnected. Absolutely disappointed in the warranty work or lack thereof.

Purchased entire suite of frigidaire product 7/19/2021 for a house we were renovating. Moved into house 11/21/2021 – this is when we first unpacked the refrigerator and started using it 10/4/2022 – freezer couldn’t get to temp, alarm would go off – everything else functioning. 10/17/2022 a&e tech came out to troubleshoot completely disabling the appliance. Ordered new parts 11/7/2022 a&e tech came back to install new parts, assured us it was fixed. 11/8/2022 – still not working a&e came out again to find the tech from 10/7 botched the repair. Told us we were out of warranty and he couldn’t do anything. Spent over an hour on the phone with frigidaire to get a new appt (under warranty). 11/9/2022 – a&e said they would have a tech out – he was a no-show. 11/11/2022 – a&e sent a tech out to reaffirm that tech from 11/7 used the wrong sautering and coils and destroyed new parts requiring a new order. 12/13/2022 – frigidaire said the parts are on backorder. We are now going on over 2 months living out of coolers. Living in new england, most things are freezing outdoors so we have to limit the food we have in the house for our family of four and my husband has had to take 5 days off of work as the window they give us is from 8-5. Its impossible to get through to frigidaire and they are not willing to do anything to help resolve this issue. I am at my wits end. The holidays are coming, I would like to host my family but this makes it very difficult when I can’t even offer someone ice for their drink.

Nonworking laundry unit. I have had an issue with my dryer on this laundry unit that I received in August and I’ve had several technicians to come to fix it and unfortunately as of today I had another technician that came out and now he’s gotta order more parts which means he’ll have to come back and hopefully it will be repaired. I don’t know the policy on how many times it takes any technicians to come out to repair unit before they declared the unit unrepairable or a limit but it’s costing me to go to the laundromat as well as I have the used part in a brand new part sitting on my deck that I am now left to dispose of. I am stuck with a situation of I have no idea who is responsible for one vaccine or declaring this laundry system unrepairable into disposing of parts that were replaced or brand new never opened and not used.

FFTR1814W - SN BA24516897

Bought new 11/12/2022; doesn't cool

Cust Service Rep 1 (11/28/22) = we'll send a repairman, waited a couple of days.

Repairman arrives, he can't fix refrigerator. Says he'll file a report

Cust Service Rep 2 (12/5/22) = we have not received report from repairman. I'll check with RL Electric and call you back.

I waited all day Monday and Tuesday for a callback that never came.

Customer Service Rep 3 (12/7/22) = we have not gotten report. I asked to speak with a supervisor = "I don't have a supervisor" when I asked again "Supervisors are unavailable". I asked the issue to be forward to a supervisor with a callback to me. Response "Not Possible". I asked that he reach out to RL Electric for the report. Response "Not Possible". I have been without a working refrigerator since Hurricane IAN in September.

So far, I have spent $1084.86 on the ice maker on Frigidaire LFHD2251TF5 4A84525119. It would have been a lot more, but my service company Alpha Omega Appliance Service, 2400n Austin Ave, Georgetown,TX, 78626, [protected], waived some of the charges. Some of the issues were 1. Not making ice—2 times; 2. Replace valve. 3. Install kit from Frigidaire that was supposed to fix the issue; 4. Tiny bits of styrofoam in the ice—2 times; 5. Cracked ice maker bucket. I called customer service. Waited nearly an hour to speak to a human (maybe robot) who just kept repeating that it was out of warranty. Finally, she said they would send a tech, at my expense, to certify it was not able to be fixed, despite my telling her the issues were resolved each time, only to have another one pop up. DO NOT BUY A FRIGIDAIRE APPLIANCE. Crappy customer service on a crappy appliance

We purchased the product in February 2022/ In July 2022 the repair tech told us the freezer door needed to be replaced. the door was ordered in July . It is now November 30 and the repair company has no info about a new door being sent to fix our problem. How much longer do we have to wait? I thought Frigidaire was a reputable company. what is going on?

Brand new range / oven included with purchase of my new build home. Unit is less than 3 months old (product registered for warranty). Smelled continuous gas. Gas company came out and sealed a leak to the hose. An hour later, smell was stronger. Gas company came back out and red tagged my oven saying it is defective and actively leaking gas while off. Entire unit was disconnected and I was advised, under no circumstance, to reconnect. Frigidaire contracted repair tech came out (was told scheduled for 11/22 but they did not show until 11/29 and effectively ruined Thanksgiving for my family). Repair tech reconnected gas, said nothing was wrong, and left. Less than an hour later my entire kitchen/living room smells of gas. Frigidaire refuses to send a tech within a reasonable period (earliest appointment 5 days out). My family's safety is at stake because Frigidaire refuses to stand behind their product and a tech they sent ignored the gas company directive. Company also refuses to allow me to pay up front for a non-contracted repair tech to come and seek reimbursement.

My name is Kevin Perry. I filed a warranty claim on a top mount refrigerator in May of 2021. Your company sent repair people out 3-4 times over the course of 3 months never repairing the refrigerator. I have made approximately 15-20 calls to your company each taking 45-60 minutes on average of my time. I have exchanged emails with a lady named Michelle. She says she totaled the unit and mailed reports to the appliance store that I purchased the refrigerator from on two occasions starting in October. I also furnished her with the store managers name, cell phone number and email. The store denies receiving anything. I have emailed Michelle this information as well as tried to call. I was requesting a copy of what she sent so I could hand delivery it to the store since everyone involved just places blame on each other. I have no idea if your company furnishes the replacement refrigerator or if the store does. If I don’t get this resolved this month I will pursue legal action. For something so simple your company has made it a nightmare. It is now about principal.

Kevin Perry [protected]

35 Esquire Lewis Road

Humboldt Tn

Appliance is located at my home of 510 Clinton Dr Brownsville Tn

I purchased a top freezer stainless steel finish refrigerator in July 2022 from PC Richards.

I started to notice that the food in there was freezing, even though the dial was on the recommended setting. So I lowered the dial just a little and then noticed my food was not cold enough! So this went on for a few weeks trying to find the right spot to set it on.

After my third batch of ruined food I called PC Richard and they sent a service man to check. He said my temperature sensor was broken! No big secret there. He said he would need to order parts to be replaced. I said that I wanted a new fridge sent as this one is surley a lemon. He said it’s not his department to order me a new one.

I then called Frigidaire and was told no teplac mental will be issued until it breaks down 3 more times and only if the service man seems it unfixable!

Please help me rectify this problem as I do not want to be stile with this faulty appliance!