Game Stores South Africa / Game.co.za
Reviews and Complaints

I took my LG TV to Game Jabulani Mall for repair because it has a sound but no picture 31-05-2017 it's still under store warranty and has extended warranty which expire 2019, after 2 weeks I receive a message that before they can fix the TV I must pay +-R1350.00 for replacement of the part, I called and told them that the TV is still under warranty the ridiculous answer I've ever heard that I have to pay because the insects has eaten some wires inside the TV b8ll[censored]..insects only eaten wires for pictures only but there was still sound coming out, even a toddler can tell its technical fault not the crab they told me, since then no one has bothered to call and apologized it's not my fault that Game is not giving their staff a proper training before they can call customers before checking their documents properly and I wonder how many people who were told to pay and really did that for something that they not supposed to pay for, tomorrow it will be 21 days since they took my TV and I was told that I have to wait for 21 days i'm waiting I want to see if i'm getting it...I don't know whether is should blame director's, managers or black people on this one however I'm gatvol with my black sister's and brother's attitude towards blacks when there's a white person, Indian etc they give best service I never used to complain but now I do it's my money and if they want to give proper customer service they might as well stay home.

Unhappy customer

Mr. Mandla Ndlovu
nx

To whom it may concern, I am from east london, washing machine purchased from game stores vincent park, collected at the warehouse in chiselhurst. Purchased as a birthday gift for my mom on the 20th of march 2016.
Offloaded and set up, opened the lid and excess water was floating around, never the less we started to use our newly purchased machine and it worked wonders. About 2 weeks later is when the issues started such as not turning on, time frame jumping, not spinning etc and so we had technicians come in and out our home to repair the damage, this happened about +- 5 times previous.
My complaint now is just a year and 2 months down the line and the washing machine turns off, dead and does not turn on again so we contact the defy service centre, technician repairs and states a fuse had blown, we get back on track to do our washing and once the cycle gets to spin itjumps back up to rinse, took me 2 hours on eco (36minutes), phoned once again and had a gent call-manager from the branch and technician returned only to watch the whole cyle and jumping up to rinse once again he states it is the motor as the barrel doesnt turn so he says he will order if they do not have in stock but will give us a call as soon as he confirms if they have the motor in stock or if they need to order-says if they have to order it takes 10 working days but as predicted we received no calls once again, I phoned to query 3 days later and was told it will now take 14 working days, it has now been 3 weeks, first call logged on the 8th of march 2017. We have piles of washing, we cannot do it by hand and my mother has cervical distonia and has had a masectomy so she is unable to do hard labour, we are utterly disappointed and disgusted in the service and speed of same. If this does not get taken into consideration as it cost r4000 and was brand new or so we thought. We have read that we can request a new machine in our manual and we seek urgent contact please.
Reminder: as quoted on your logo - """you can rely on defy to simplify"""
This continuous battle has been no where near simplified.
Urgent contact and explanation is required herein please:
Lee-ann
[protected]

On Friday (19th May) I purchased a Lenovo Intel Celeron notebook, from the Game store in Greenacres, , Port Elizabeth, which was on special for R3998.00. Today, the 22nd May, (3 days later), I attempted to return the product because it was not successfully installing various programs that I require for my PhD in biochemistry, which I am currently busy with. These programs included a new version of MS word, where the machine runs the installation process but does not complete it.

When attempting to return this product. I was told to take it to the universities IT department to rectify. As this is a brand-new laptop, I did not deem this necessary as for the money I spent I want a functioning computer, and as the machine is giving problems already, I just wanted my money back.

I was accused by the store manager of corrupting the software on the machine (I have barely used it as I have only had it for 3 days). When I asked about Game’s refund and exchange policy, he became very belligerent with me, saying that he did not know what I did to the machine, and that software and electronics are not covered by the return policy. When I argued with him on this matter, he remarked to me in a very condescending manner saying that “Ma’am, you are a PhD student. You should be smart enough to understand why I can’t refund you.”
Game Greenacres has refused to refund me or even offer me an instore voucher, instead they have booked the machine is for assessment by the IT department. This is adding further delay on my studies and I do not see why this is necessary as I have had the computer for less than 7 days, and I am not happy with the product.
I do not appreciate the way in which I was spoken to, as it was very demeaning and caused me emotional distress. I am already under enough pressure study wise, and now Game with its rude staff has placed extra financial and emotional strain on me. Game has always been known to me for its good customer service, but after this experience, I can safely say that I will never purchase anything from them again. I do not know how a company can allow employees to speak to customers in such a rude manner, as well as refuse to return brand new items.

On the 13th of may I was at your store as I went to the queue to pay for my items I slipped and fell and hurt my knee my husband picked me up and one of the other customers still called a lady that works there to come and help so we noticed something was.spilled on the floor and its been laying there for a while the lady walked past me threw some news papers on the floor and just went back to work not even asking if I was ok or nothing I was very cross I went to the manager told him what happened he asked me where is the floor wet I showed him he told me well we weren't aware but we will sort it out also not even asking are u ok did u get hurt or something I was so furious really this is definitely not on...

I lost my phone end of April knowing that I have an insurance I went to Game after the Long weekend to claim
on the 2nd of May the Lady which was helping me on the phone took all my details then she didn't tell me what will happen a week passed I then decided to call center on the 9 of May I was Helped by the lady called Thapelo she told me that I will get an SMS within 2 days of which I didn't get. I called them again on the 10 of May I was helped by the Lady Called Bianca she helped me, she told me the amount of the excess then I was satisfied hoping that I will get my phone soon as everything was sorted I called again after I sent the proof of payment I was told that I will receive my phone within five working days which I hardly understood because the insurance book explains that all the claims will be sorted within 72 hours
Hollard please do something about my phone and I have reach a level where I don't want anything to do about you ...You have no good service for your clients and I wasn't expecting that from this Financial Service Provider
I wouldn't advice or recommend anyone to join Hollard

I purchased a Hi sense 50" LED TV on 21/09/2013, with a extended warranty from Shelly beach Game.We had a problem with the power circuit board whilst it was under guarantee and Hi sense fixed the TV at our residence.We have again experienced the similar issue.We returned the unit on 21/02/2017 to Shelly game store and were informed that it would take up to 3 weeks.We phoned on the 14 March to enquire as to where our TV was as nobody had bothered to contact us.We were informed that they would contact us.We went to the store and were informed that they were waiting for a part.We were contacted by the manager and informed he would contact us within the following 2 days, it never happened, we made contact with them and were informed that they are waiting for a part.It is now the 2/04/2017, how long must I still wait ?.

My family had a problem with a Russel Hobbs microwave bought over a year ago from Game Stores at Vincent Park, East London. Fortunately it is on an extended warranty. It kept on tripping the main switch when putting it on. I took it back to the store on 2017/01/07 and I was told it was going to take 21 days to fix it. We think 21 days is a long period without the appliance and it was never explained on purchase that it will take so long. The lady at the service desk crudely told me the microwave was on extended warranty anyway as if that is an excuse to keep it for such a long period. My argument is that it was never said on purchase it will take so long and being on extended warranty ot not should not be taken differently the fact tha appliance is under warranty. We think the period is too long without a microwave. IF we could afford we could just buy another one but unfortunately we can not afford. Please assist. Thank You

I had a bad experience at your store in promenade mitchells plain. I visited the store to purchase two of your vodacom kicka ve’s. We asked the store assistant if the store had stock and when he confirmed that they do, did we ask for two of the phones. He then mentioned that he could not give this on prepaid and that we had to take it out on contract. He told us that it is store policy that if they have ten or less of the item then they cannot sell it on prepaid. The catalogue had the following information. “hero deal, vodacom kicka ve for r 199/month on contract and r 399.00 on prepaid + r 300.00 free airtime. R3000 game shopping voucher”.
I immediately grabbed one of the catalogues and asked him where in the catalogue does it state that. I told him that this is propaganda “bulls**t”. My partner once more asked whether the store had stock and he confirmed that the store does. He then asked the assistant to put this down in writing or better yet get one of the managers to do this. We were then told to wait a while as he needs to make a phone call to see if he is allowed to sell the phones on prepaid to us. He eventually came back, with the phones, and said that he is allowed to sell it on prepaid. I wanted the phone desperately as it is my son’s birthday today and feel that this is unethical as you do not advertise one thing to hear another story in store. I work for a company that uses the web to advertise and understand that you get, for that price, as to what has been advertised. The store can be held responsible for improper advertising.

Still on this case, I had another look at the catalogue and noticed the following ads.
• smart 7 mini + hybrid 3 in 1 camera lens + r 300 free airtime. *on contract only. Here it clearly states that you will receive these perks providing that you take it out on contract.
• samsung j5 smartphone + r1500 game shopping voucher + hybrid 3 in 1 camera lens. Included on contract only. Here it clearly states that you will receive these perks providing that you take it out on contract.
Why then does it not state this on the vodacom kicka ve. It only mentions that you will receive a r3000 game voucher, end of story.

This is not only misleading but how many people were told what the assistant told us and just accepted this nonsense? How many queried about the voucher only to be told that you will only receive this should you take it out on contract? Is this the case as I do not trust what this guy said because of what he mentioned in the first place.

I need answers soonest please as I wanted to post this on “hello peter” as I feel that game is a brilliant store but feel that people should be forewarned about things like this taking into account that we are nearing christmas.

Nb! An error was made on two laptops in store but the store placed notices at the tellers making people aware of the error. Why not with the vodacom kicka ve, if it is a mistake?

Game centurion - we beat any price. Is false advertising!
We were interested in buying kic hob and oven, both stainless steel. This is currently r2999 at metro online shop. We phoned centurion game, and asked if they can match this deal. Edwin from game informed us that there is a process and he will phone us back to inform us if game can match this deal. Not long after our call ended edwin phoned back and informed that game will match the deal and we asked if it is ok that we can come fetch the oven and hob after 17:00 today.
We made arrangements (Drove with 2 car as we have a small child) that we can be there just after 17:00. We got at game and edwin was there to help us, we first looked at the oven and hop and we were very excited about the purchase. Edwin went to his manager and here is where everything went down hill. They (Managers) were phoning around, we heard them talking that a r1000 discount is too much. Now not the correct process was followed, poor edwin really tried his best to protect the game reputation (Informing his manager that he did do all the necessary checks or at least it looked liked it). We left the store angry for 2 reasons, first of all you wasted our time and second what your store claims about beating any price in false advertising. For game to turn this around for me and to beat this deal, is to give me the kic hob, kic oven and kic extractor fan (All three stainless steel) for r2999. Here is my contact details [protected]

On saturday, 24 september 2016, we viewed a hisense double door fridge / freezer, black mirror face with water dispenser at game at baywest in port elizabeth. It was on promotion for r9999.99. On tuesday evening the 27th september, 2016 I went to game and purchased this refrigerator, which was still on promotion for r9999.99. We paid cash and paid r220.00 for game to deliver the next day. On wednesday the 28th september, 2016 the delivery was made, but to our dismay, they delivered the incorrect refrigerator. I asked them to take it back and bring us the correct black one which we paid for. Apparently they had put the promotion sticker on the wrong refrigerator, and said it was a human error. Needless to say, we insisted on getting what we paid for. They left the incorrect refrigerator at our home and said they would collect it the next day. I phoned them and told them to come and remove this and it is still on our premises. We still have not received the black refrigerator which we purchased.

I visited game store at green stone mall edenvele johannesburg on thursday 10 august 2016 around 17h00 to get credit info. On samsung 32" tv. A middle age woman assisted me did not have any concentration on my questions. I had to ask 2 or 3 time same question before she answer.

Today I went back to game green stone small and same woman in white top and black skirt assisted me. She gave a form and continue talk with her colleagues. I completed a form after that she wanted to gave a card. I told her, "i did not requested a card, I wanted to open a credit", after that she started to explain that there is 3 type of credit that I can choose from and she explained.

She asked me to sign another form which relates to my requirement. Around 16h00 I received an sms to say I have to call [protected] my game card application cannot be processed as some of the information is outstanding. I called in and they ask me to issue them with a card number. Where da heck do I know that number. The was supposed to issued by a lady from game, they issue the cards, that's shows incompetent and poor quality from game store employee

I asked myself how long is this woman been doing this job, does game evaluate their employees on their positions/jobs.

I told the lady from rcs by the name of thembeka at cape town offices to cancel the application. I planned with my partner go the next day to game to retrieve my documents and look at other stores that pays their employees for what they do. I did not even care to more for good service.

Regards
Senzo makhathini

Good day
I am compaining about bad attitude that I received from a cashier at
Place: game festival mall, kempton park, gauteng, 1619
Date: 09/07/2016
Cashier name: prodsody mathebula 169379
Serious disciplinary warning if not dismissal

I went into a game store on saturday the 09th of july 2016
There was a very rude cashier that started being rude from the minute I put foot on her queue. She started off by greeting me in a very disrespectful manner, she then continued to disrespect me and belittle me informant of her manage and supervisor. Clearly that kind of behavior is allowed in that store. Did I mention that the girl is a trainee and was not wearing her trainee badge. I am a regular costume of game and have never being treated that bad.

I was purchasing a r6000 lipton that was on special and when I tried to pay for it, I realised that I have had reached my daily limit. I quickly ran to the bank to fix the problem, as the supervisor had to cancel my transaction they put the paper that had the brocade safe under the till. So when I came back I grated the cashier and tried explaining that there was a lady who assisted me with my laptop. She didn't listen to me as I tried to explain that the lady looked just like her and had short hair just as she did. She further more told me to run along and look for whoever that helped me. The manager started to panic when I mentioned that I am going to take it further. I would ask for the camera fottage to be viewed.

May I please be contacted ands given feedback.
Regards thato
[protected]
Thato. [protected]@gmail.com

Good day

We bought defy island extractor, paid for it at dion wired mall of the south, and were assured that we would could collect at the sister company, game vaal mall as they had confirmed with the floor manager (peter)

Cdd number: 0861794

We drove 110kms from johannesburg germiston to vaal. Only to be told when we got there that it was reserved for another customer.
What we do not understand why an item was sold to us, of it had indeed been paid for by another customer.
What was worse was the fact that the floor manager (Peter) took his time to attend to us, more than 30 minutes waiting in the store and we could see that we were waiting, until we walked directly to him.

What we want to understand is does game and dion wired really care about customer service? Do they understand the time and money that we spent for absolutely nothing?

And what we picked up from the sales person's conversation with his manager (Peter) is that we could get this item as it was being kept for a friend who will only collect at the of june.

Regards

An extremely dissatisfied customer!

I bought a 20l russel hobbs at game festival mall (Kempton park) on 24 january 2016, on 28 february 1 stopped working, I took it back to game store on 03 april 2016 (Repair no. 17504).
I was notified on the 16th of april 16 that it was back from the repairs. I went to collect it on the 16th of april 16, got home testes it. It worked properly.
The next day (17 march 16) it stopped working again, on the very same day I took it back to game festival mall, they told me they would give me a new one immediately, but that did not happened. The manager on duty wss very rude to me and he told me he will have to book it again.
I was then given another repair no. 17549.
Today, being 25 april 2016, I don't know if im getting a new microwave or what as clearly they are failing to repair it.

Good morning

We live in desainager and decided to shop at game umhlanga although ballito branch was closer and seeing that umhlanga had a wider variety of items. I have a game card that I applied for last year and I did pay it off. I decided to use it yesterday. I went to a teller first to check the credit and if it was ok to use my card hoping the account wouldn’t be closed. She printed a slip but suggested I go to the credit desk to make sure that my account was not closed. I made my way there to the desk. There were 2 indian females there. I got to the desk and they were busy giggling at something on the computer, I stood there in front of them and it was if I wasn’t even there. “can I help you, ” asked the younger lady (Like ofcourse I need help) I explained my story about my card and that I want to make sure that the account is not closed. The older indian lady calls the call centre and hands me the receiver to talk to the call centre? What the hell ever happened to customer service? I am a customer asking for assistance and she basically said “help yourself”. Nevertheless I spoke to the call centre and all was good. We started our shopping and it was time for your store to close. So my boyfriend took the trolly to join the queue and I went through the isles once more to see if we missed anything. I was greeted by a female security guard who told me I need to leave the isle and join the queue. Even after explaining that the queue is still long and my boyfriend is in the queue, she insisted I leave and that I couldn’t shop anymore. Since when are customers literally chased out of the store? I joined the queue with him. To add to all this frustration you have a catalogue printed for specials from the 24 february to 8 march. One item in particular aunt caroline rice was advertised to r79.99 and when the cashier scanned the item it came up as r92.99. Ok it’s a few rands, but why “advertise specials” and not change the prices. There were lots of items that we saw in the catalogue that we bought, how many more item did not have the prices changed ? If I didn’t check the price on the rice, your cashier wouldn’t have bothered.
I seriously am very disappointed with my shopping experience at game umhlanga. The treatment we received was just horrible I understand everyone’s tired and everybody wants to go home, but, these are their jobs and they need to do it!

I will close my account and never shop at game again!

Till slip attached !

Hi

I bought a tv stand from game cresta, johannesburg.

The wood is not the same on the top. (please see attached picture)

It took me 3 days to put it together. I don't have the patience to
Do it again.

Please advice.

Thank you
Narisha
[protected]

To whom it may concern
I would like to report the extremely poor service I received from game weirda park-mall at reds. I am utterly disappointed at the service I received. I got to the store at 10:45 to apply for a mobi cell 2 for 1 contract, a gentleman by the name of bongani assisted me, apparently he was still in training. He gave me the forms to fill out while he went to fetch the tablets. I filled out the forms and waited for his return, when he returned he had to wait for the guy who was training him to assist. Two other customers came in & were helped, while I had to wait, once those customers were assisted & left they eventually came back to me, he punched in all my information on to the computer, told me I had been approved for the contract, this was at 11:26, he thanked me for being so patient as he realized I had been waiting for so long & they kept helping the customers who had come in after me, I was told I had to wait for the other gentleman to help me as he was still in training, so I was made to wait again, at 12:00 the other gentleman came to help me telling me I was approved but not for the mymeg 500 so I needed to contact vodacom customer service & tell them I needed to be approved for finance, I called the vodacom customer service at 11:42, spoke to a lady by the name of thandeka, I passed the phone to the gentleman who spoke to the lady, he was transferred to someone else who told him he has to call finance himself. Another customer came in & they started helping that customer so I was made to wait again, at 12:05, the gentleman faxed the paperwork to finance & told me he has to wait another 5 minutes before calling them to see if they received it & could help me, went back to helping the other customer, at 12:25 I got irritated & frustrated & told bongani I would like to speak to the manager as I had been there for almost two hours, bongani called the manager, who I honestly don't know how he was made manager of the store as he is unhelpful & has no people skills whatsoever, he had a rotten attitude. I explained my frustration to him of having to wait while everyone else was served, he was so non interested in what I had to say instead he started telling the other customers who were being helped that they should wait while they helped me otherwise he would have to stand there and listen to me talk the whole day, he was not apologetic in anyway, the customer admitted that I was there before them but they were helping him first so what I was saying was right and he wouldn't mind waiting. I was disgusted at the manager for being so unapologetic when bongani and the other customers knew that service that I was receiving was very poor. That is when I decided that I had enough of waiting, asked for my documents back so I could leave, the gentleman at the counter than decided he would finally help me at 12:30 after waiting for 1 hour 45 mins, the manager told him it was fine he should give me my stuff back & let me leave as he his face showed he was only too glad to get rid of me. I shudder to think how many other customers receive such poor service from game. I went to the front desk to get the number for customer complaints, the lady asked what is the problem, the manager came behind me rattling out the number telling the lady that I wanted to lay a complaint, not apologetic in any way what so ever. My experience today has left a very bad impression in my mind of how game stores operate & I most certainly will think twice about purchasing from game or recommending anyone to visit a game store. I trust that the matter will be taken seriously as I was always under the impression that games motto is to provide excellent service to their customers. Today I was made aware that this is just an illusion which they would like the customers to believe.
Note on game customer service agents e mail:
"a customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. (Mahatma gandhi) "
Customers definitely shouldn't believe that.

To whom it may concern

I'm writing this mail with a great disappointment from management in game store centurion.

18:30pm I went to game store to exchange vacuuming machine zoom green in colour and I was told I couldn't due to t's & c's written on back of my slip which we were never told on the 11th of october 2014 when we got the machine, eric refused to help and I asked him to call someone who's higher level to bend the rules as he couldn't do so as a manager, he refused to give me area manager' s number and called joseph who claimed to be a top manager.

Joseph was very aggressive, rude and gave me an attitude when I told him my problem. I even told him it cost me patrol to come back again but he asked me how would I have came if I didn't use my patrol, he even told me not to forget that that his a customer somewhere else and I should understand their rules. He even left before we could finish with our conversation and just walk away with an attitude to assist other important customers to him.

I'm always buying at game but this is the first time I receive such incompetency, I told them both i'm going to hellopeter about this but they showed no care at all. I was in your store till it closed and eric told me that we will meet in the street and threatened me and my wife, when we walked out they were both standing at the door giving us serious face and smashed the door after we walked out by joseph.

What kind of service is this?

I want to report this to their seniors or area manager, they are killing the reputation of game they should be fired. Game doesn't deserve such management.

I trust that you will find the above in order.

Best regards
Sechaba
[protected]

Good day

On 10 december 2014 I bought a philips wireless headset at game tygervalley. I confirmed with the consultant that the headset will can connect to my tv.

However, I had two technicians out to set up the headset, without success. I was informed that my tv, telefunkun vegas full hd is not compatible.

I contacted game tygervalley customer services and informed them of my matter. However I was informed that I can return item with receipt. I unfortunately misplaced/loss my receipt. So the customer service clerk checked on their system and it indicated that the headset was purchased on 10 december 2014. I was informed that if I return without receipt I will receive a game gift voucher. I do not want a gift voucher, as I paid in cash for the item.

Is it possible that a re-print from the system can be made of my purchase as I specified date, in order for me to receive cash back instead. I did part payment cash and the balance on my cr card. I will try to obtain a bank statement reflecting my part payment for the headset.

Can I return the headset at kenilworth store as it is the closest to where I reside and give them a copy of my bank statement for a cash refund/game money voucher.

Awaiting your favourable feedback.

Thanking you.

I visited the menlyn game store on the evening on the 16th december 2014. I purchased a number of items and then realised that I was incorrectly charged for one of the box of chocoloates I had purchased. I went to the cashier and she consulted a manager to request for the manager to check the item. The manager checked and indicated that the item was r109.00. She then took the item to another manager who was extremely rude and abrupt. He got up from his chair with an obvious point to prove and no consideration of giving me any sort of service. He pointed to the promotional item and said that the item with the green tag should be the item on promotion. I said to him that no item on the shelf had a green tag. He then showed me another box and I told him that this could not be the price of the item as it was cheaper than the promotional amount. I then asked him to show me exactly which item was r68. And odd cents. He scanned the item I bought and said it was r70 and odd cents. I told him then he overcharged me. He said no, the item was actually r109 and odd cents. I then said again, show me the item that was r68 and odd cents. He indicated that he did not know. He walked away and told me to lodge my complaint. I went back to get his name but found him hiding out in a office. I found him to be aggressive, rude and abrupt. I have been overcharged for my items and was treated extremely badly by your manager in the store. Please rectify this by instituting the correct disciplinary action against the rude manager and ensure that I get charged correctly for my items !