Game Stores South Africa / Game.co.za review: Purchased two phones from online store, paid for but not delivered since nov 2023

We purchased two phones from the Game online platform on the 13th of November 2023. money was debited from the account and statement of account reflecting the debit was sent to Game. They are now completely ignoring our emails and we still have not received our two phones. Last time we received communication was on the 10th of January from a Customer retention advisor giving us two options to choose from, a refund or the manager to sign off on our delivery, we chose option two as we do not want a refund, The Manager was supposed to be back on the 15th to approve, I received no feedback from Game and I sent them several follow up emails to which no one responded. They only responded on HelloPeter stating that the Complaints Team had tried to reach me telephonically and via email but I have not received any mail or any missed calls from them - I have checked and I responded back and informed them. I am at my wits end and now seeking legal counsel to resolve this matter simply because Game refuses to cooperate. They happily debited our money but they are not delivering our phones, Its been about two months of this back and forth. this is the worst service I have ever encountered. I need this resolved soon please.