CB Online Shopping Game Stores South Africa / Game.co.za Purchased two phones from online store, paid for but not delivered since nov 2023

Game Stores South Africa / Game.co.za review: Purchased two phones from online store, paid for but not delivered since nov 2023

Tebah of Pretoria, ZA

Jan 19, 2024 3:39 am EST

Verified customer

Resolved

Featured review

We purchased two phones from the Game online platform on the 13th of November 2023. money was debited from the account and statement of account reflecting the debit was sent to Game. They are now completely ignoring our emails and we still have not received our two phones. Last time we received communication was on the 10th of January from a Customer retention advisor giving us two options to choose from, a refund or the manager to sign off on our delivery, we chose option two as we do not want a refund, The Manager was supposed to be back on the 15th to approve, I received no feedback from Game and I sent them several follow up emails to which no one responded. They only responded on HelloPeter stating that the Complaints Team had tried to reach me telephonically and via email but I have not received any mail or any missed calls from them - I have checked and I responded back and informed them. I am at my wits end and now seeking legal counsel to resolve this matter simply because Game refuses to cooperate. They happily debited our money but they are not delivering our phones, Its been about two months of this back and forth. this is the worst service I have ever encountered. I need this resolved soon please.

Desired outcome: We want a response from Game, as well as an apology, and for our phones to be delivered to us, also compensation for the unnecessary stress and inconvenience caused.

Confidential Information Hidden: This section contains confidential information visible to verified Game Stores South Africa / Game.co.za representatives only. If you are affiliated with Game Stores South Africa / Game.co.za, please claim your business to access these details.

Resolved

THE COMPANY DID NOTHING WRONG, THE FAULT WAS ON OUR SIDE, I HAVE SINCE APOLOGISED TO THEM HOPING THEY CAN FORGIVE ME FOR NOT DOING ADEQUATE CHECKING ON MY SIDE. GAME DOES NOT OWE US ANY PHONES, IT WAS A MIX UP ON OUR SIDE. THE TEAM THAT WAS TRYING TO ASSIST US ESPECIALLY RUCHE EXHIBITED MUCH PATIENCE AND TOELERANCE ESPECIALLY CONSIDERING THEY WERE NEVER IN THE WRONG. I AM SORRY.

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

+27 861 426 322 73
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Durban

+27 11 776 4600
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Gauteng

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Game Stores South Africa / Game.co.za emails

service@game.co.za

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Support

Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 13, 2024