Game Stores South Africa / Game.co.za
Reviews and Complaints

Good day, I am a pensioner, I saved for 3 months to buy a walka 7. On 1 march I purchased the walka 7 at the game store in westgate jhb. The walka was faulty and I returned to the store on the 5 march, unfortunately I lost my receipt, but had the purchase date. The person at the electronic section refused point blank to assist me and told me without the slip I will pay for the fixing of the walka and send me to the area to hand in for repairs. I tried to explain that this is a brand new and he can look in the book where this was written up for which I signed, plus he can look on the system as I required a valid tv license for this but he was not interested. Like a small child I took my way to the desk to hand this in for repairs, again tried to explain but needless to say that I received the exact same treatment, I have been a loyal supporter of the game stores all my life and this leave a extremely bad impression. Why should anyone pay for repairs if the product was bought brand new and faulty? I am extremely unhappy and learned that it will take up to 6 weeks for repair? My complain is 2 fold, the extremely unreasonable treatment and also the unreasonable expectation to wait 6 weeks if I bought the walka as new

I bought lightbulbs that were on special, r50 for 2. The lady at the paypoint let it through for r34, 95 each, although I told her that it is on special. She told me that the discount has been deducted, which was not the case. I struggled for half an hour to get a refund, because of incompetent employees who is not caring about the customer at all. The floor manager turned his back on me and told me that is not his department, the lady at the customer service desk was busy chatting on the phone, and they ran out of refund vouchers. This is by far the worst shopping experience i've ever had in any store. I promise not to ever visit that store again, and will also convey my bad experience with all my friends and colleagues.

Good day,

My name is santana parish and im currently 6 1/2 months pregnant - on the 14th of december my fiance, my 9 month pregnant sister and myself went into game for our xmas shopping. Whilst shopping my sister and myself needed to urgently use the ladies room (when being pregnant your child sits on your bladder and you cannot wait or still walk to the opposite side of the mall outside to get to a toilet) so what I did was track down someone on the game stores floor and asked if we could please use the toilet. The lady tumeka said sorry we do not allow customers to use our toilet and I responded and said its urgent you cannot expect us to walk a far way to get to a toilet. My sister of 9 months was humiliated and had a accident and nothing was done at all to assist. You manager rozetta should be fired as she is very incompetent and has no idea how to handle a customer / pregnant woman. I am disgusted by the manner in which we were dealt and I believe that if there service is so bad then its not worth your time to shop there as they do not live up to there customer standards. I have taken a photo of rozetta in game and will be going to my local news paper to expose game

We bought an Coffee Machine at afternoon 9th of May. And we don't experience of buying coffee machine. It did look nice at the display. When we were back home at night, we decided to use it seriously. I washed it and added some cups of water. Then the problems came, the plastic of the whole coffee machine smell horrible. I can't image what kind of plastic it is made of. It is really worried about me the standard of plastic it has been used to make such coffee machine. I started to look for the mark of plastic it used on the body, but I found nothing. Mostly we find the Co cola bottle marked with 1. It means their bottles are made with poison free plastic. The terrible thing is the leaking and continuous dropping if i wanted to pour the coffee. With the slip and original packaging, I go back to the game store, Game staff found all excuses for refusing of refunding me. That was the most humiliating experience I ever had. Beware, Game selling consumers these electronic junk which they are definitely knowing they are junks and find all humiliating excuses for refusing refund.

The weekly leaflets (8 Apr-11Apr) advertised a Samsung Netbook, with Windows XP, for R2499. The item was also on display in the store, listed as R2499, and had Windows XP Home, and Bluetooth built-in. The colour was white, with a chrome coloured strip around the middle. The model code on the netbook on dispaly was NC10. However, the product that was presented to me when I requested to buy one, had a N130 model code. It had NO Bluetooth and did not have Windows XP installed, rather it had Windows 7 Starter installed. It was also plain white (no chrome lining in middle) The N130 that they tried to sell me is then definitely inferior to the one on display, since the specifications are less. I requested to speak to the manager, who wasn't there. The acting manager told me that the barcodes are the same and thus they cannot give me one like that on display. I view this as false advertising, and would like Game to supply me with the advertised product as in the leaflets and the one on display (The NC10, with Windows XP and Bluetooth). This is dishonest business, as only a technology aware person would pick up on this, where as the normal man on the street would be taken for a ride.

I purchased a 309L KIC FridgeFreezer from Game Midrand [protected].In addition to the yr's warrantee that's included in the price I paid for the KIC, I also purchased an additional 5yr Extended Warrantee Policy with Game.1st the KIC froze everything. So Game called KIC to fix it, who sent the most rudest engineer, Andy, out to fix my fridge. On arrival he verbally insulted me in my own house, by saying I gave him wrong directions which is why he was late. What happened bout friendly customer service? He did fix the KIC though. In Jan 2010 I noticed the fridge door rubber gasket had torn. I phoned game again. They followed through by phoning KIC who is supposed to contact me when the gasket arrives to arrange a 'fixing' time. It's 3 months later! I phone game every 2 wks who phones KIC again, who comes back with the same excuse time after time. Your gasket is on backorder mam. I've been patient enough. No one follows through. If Game or KIC cared about the customer, They would've fixed it by now. Or at least contacted me to help me understand the situation. But no - they just leave u in the dark.

I want a brand new fridge - yesterday. I've been patient enough!

I see that many people, not only myself experience this type of attitude from Game staff members. This is certainly disappointing, and utterly disgusting. It is a fact that the staff dont even have knowledge of the products they sell. Game responded by saying that they would like to see me back in their store again. I can assure you that I will NEVER set foot in another Game store again, and I will advise others not to go there as well. I prefer shopping at other stores, where I get quality service!

On 29 Aug 2009 I went to Game Brooklyn to buy a small stove. The stove was in stock, but in the warehouse not the store. So, they advised I could pay and come pick it up the following tuesday (1 September 2009) since the warehouse is only accessible on tuesday. Come tuesday, I went to Game Brooklyn with an intention to collect, but was advised that the stove was not retrieved from the warehouse. I went back on 9 September 2009. Same story. This time they told me I should not come until they call me. Of course they didnt call! I called after two weeks, and they said they will call back. They never did! On 1 October I went back. I was advised that it was coming in by 5pm that day. I went back the following day. While waiting with a trolley, I was advised that the stove had been collected on 3 Sept 2009. They showed me the forged dispatch documents, whch they claimed to be authentic. Of coz i lost it! They requested for a week to investigate. They didnt call with update until I called on 14 Oct only to be told they won't replace. This is an inside job and customers should pay for mismanagement! It seems buying from Game you lose rather than win! However, the fight has just started!

The attitude of the staff at the Eastgate brance is pathetic. First of all the prices are always not clearly marked and the on floor assistants never help you. I saw some items on a clearance table and enquired abut a price as it had not been marked It took the person 20 minutes to get the price as she could not find the person who was responsible for the items. I left the item as they were just wasting my time, when I came to the till and I had purchased another sale item I noticed that it was scanned at the old price. I told the cashier that it was not the price. She took another 20 minutes to get the right price?! What kind of service is that? And what if I had not noticed that the price is wrong, would they have just ripped me off. The whole bang lot needs to go through some sort of customer service training and stop wasting our time as this always happens at this branch. They all stand around doing nothing.

My husband's superior requested that I go to the Glen this morning and purchase two garden hoses (FOR THE SAPS). I got there at 09:00 and waited an hour and a half just to enter the store. (Please note that I was in a car accident and broke my back 5 years ago. I cannot stand for long periods of time.) I went into the store and the hoses were sold out. I decided to browse as I was sure I will find an alternative. You could not get to any shelves as the customers waiting to pay were standing up every isle. I am so disgusted that I promise never to go there again. I would rather go to Alberton City.

I called Game on the 24th August regarding my Samsung spin dryer that was not working, was told to speak to Salesman No. 400.He phoned Technifix and the technician came the next day the 25th . He said they needed to order a new motor for the spin dryer. On the 2nd of September the technician came and collected the twintub washing machine and said they would return it the next day. After several calls the machine was only returned on the 7th. On the 8th I tested the tumble dryer. The spin dryer was not balanced properly and spinning at only half the power and the motor sounds like a tractor.I phoned Game on the 9th and they in turn phoned Technifix, however Technifix is adamant that it is a new motor and that there is no problem with it. They are sending out a technician again to look at it. I find it unacceptable that it is taking so long to repair my washing machine, and also the fact that I have to take my washing to a laundromat to be done, it is not only a waste of time but money as well.

This morning i visited a game store in Umgeni road. I had a look at the verbatim flash drives on display at which point I pointed out to the salesperson that the very same product could be purchased on Kalahari.net for R50.00 cheaper.

I was only making an observation as I was purchasing another. i was then rudely advised by another salesperson in the department that the promise of beating a price does not apply to online stores.

Correct me if I'm wrong, but Game never specified online stores. All they promise is that they will beat ANY price. Why not an online store?

Good day

I bought a verimark product from your shop in vincent about two months ago (See receipt) and only to find one torch does not function.

Due to time constraints, I couldn’t go into the shop immediately to complain and I finally got to it today 29th march 2010 and arrived at the shop at approximately 14h15.

The experience was awful from minute one, I explained my self at your service counter to a thin lady who in turn rudely told me I should have brought all torches with me. I then pointed out that only one torch is faulty, she mumbled and complained about having to redeem-or something like that-r99 for one torch. Evidently, she was not interested in working. She used the telephone for at least 15 minutes and hang up.

She then took off into the store past the cashiers, so slow it was amazing. Returned 10 minutes later; went to the counter on the left of the main door and stood there for another 17 minutes, all the while, totally ignoring me, on purpose that is.

I finally confronted the gentleman (I think he is the manager) who got involved and within 25 seconds, I got my new working torch.

Please note this is not about the torch, it’s the principle. The lady is totally unqualified to deal with the public. Her attitude really gets to everyone most definitely, as she is blunt about it. How many more people put up with her, I don’t know.

All I wanted was a new torch; the one sold to me was not working. I wasted a lot of time there; no communication with me to keep me updated etc.

I have been shopping at game all my life and am really disappointed in your quality of staff who cant handle the basics at that store…Warm regardsVictor mokwena
Regional contracts manager (Ec)
Regional office
P. O. Box 936, east london, 5200
Tel: +[protected]
Mobile: +[protected]
Fax to email: +[protected]
E-mail: [protected]@fidelity.Co. Za

A transaction of r13200 (credit card) could not be processed in store, although the money was deducted from my account. I have send an e-mail to the group customer service advisor on 4 jan '10 about the incident, and it is now 4 days later, no refund and no explanation as to what the problem was