Game Stores South Africa / Game.co.za
Reviews and Complaints

What Happened
I wanted to the Canon 4000D camera. The price was R6500, but the Loot price was R5600. So I ask the salesman if he can bring the price down. The sales manager then asks me to show him the Loot deal, which I did. He insisted that he needs to speak to someone at loot and to see if there is stock. Loot being an online store, I showed him that there is stock, by putting the camera in my cart. If they didn't have stock the system would not allow you to put it in your cart or the deal will say OUT OF STOCK. Secondly because this was on a Sunday (30 December 2018) he would not be able to contact anybody from Loot. I also had the following goods in my trolley at Game, Sandwich Press, Vacuum Cleaner, Memory Cards and some groceries. I left the store without purchasing anything. It looked like the sales manager (Gerry) was looking for an excuse not to bring the price down. They wasted an hour of my time?

How were you affected
I phoned Game Canal Walk and explained to them my situation and ask them if they could help me. They did and within a half an hour I got the camera and walk out the store with more than R10 000 of stock/goods. I had to travel from Stellenbosch to Canal Walk and back, which is about 120 kilometres. This was the worst day of my life shopping at a Game store. I felt so bad that I vouch never to shop at Game Stellenbosch, or think twice shopping at any Game. So, my question is would you let a phone call to Loot rob you of a R10 000 purchase?

What would you like GAME to do to resolve your issue?
They should educate their staff in online shopping, apology and whatever they think they can do to win me over or change my mind to shop at their store again.

On the 16th December I went to Game Galleria to purchase a Discovery universal steel umbrella which was on promotion for R 299.00. I was told that they are sold out. I filled in a call back and on the 31st December I got an sms that they arrived. I went back to the store just to be told by manager Deon that a batch of +- 40 arrived they cannot find any in the store and he took my number and told me he will call me when they FIND them. He did not even apologise to me for the inconvenience as it is costing me petrol and prescious time to drive up and down. I am still waiting for his call and I did not even get any notification on my phone saying I will be contacted.

I have already registered a complaint on hellopeter, facebook, game online and via e-mail, but no-one gets back to me. I've also resorted to contacting WallMart to try and get some sort of response from Game, but I suspect that even that won't work. Game Stores are useless when it comes to fulfilling their end of a deal and when it comes to customer service... it doesn't exist. The details of the complaint can be read here: https://www.hellopeter.com/game/reviews/winter-swimming-2651601

I am currently absolutely disgusted with the service from game mall of the south. I went to the store on the 29/12/2018 and bought a samsung 9kg washing machine. I was assisted by barbara, I requested delivery and paid the fee at 10:29am. Barbara advised delivery only starts at 12pm and I could expect the machine to be delivered later in the day alternatively early morning sunday even though they don't do deliveries then however an exception will be made. I live in skycity alberton which is a 15min drive from the store. I have since waited for the delivery that still hasn't happened, I called barbara at 12:55 pm on 31/12/2018 to enquire about the delivery. She was shocked to hear the delivery had not been made and advised the delivery people had already taken the machine with them. She was to call the driver and enquire about it and give me a call back. An hour later I still didn't get a call back so I called again, this woman went on about the incompetence of her coworkers... And advised they were on their way to pick up the washing machine. How did they already have the machine but now were on their way to fetch it is mind [censored]. She was to speak promptly to their manager and give me a call back. Another hour later I haven't received a call, I called back and spoke to seipati who advised barbara was on lunch and she would give a message. I expressed to seipati that I would not get off the phone until I had answers as to what exactly is going. Seipati went to also call the dispatch manager. She further advised the drivers were still on their way to the store. She would call me back at 5pm to advise on whether the delivery would be done or not. I called the store again after not having received the call by 5:45, upon which the line was purposely dropped twice and rang un answered twice. Right after I dropped the line seipati called to advised the drivers still haven't arrived to pick up my machine, she doesn't "think" the delivery will be done today "maybe" on the 2nd of jan as the 1st is a holiday and though they are open she doesn't "think" they will do deliveries. I requested seipati to give a solution to this mess as her answers were not satisfactory and didn't give any direction. To which sge advised she is only helping me because the person who made the sale hasn't been able to as though I should be grateful for the vague answers. I requested to speak to someone else that might assist to which she advised there isn't anyone else even the dispatch manager can trell me the same thing. I have been lied to and my concerns invalidated by this store and it is disgusting, so I still don't know why my machine hasn't been delivered and when it will be delivered

You people are full of games indeed

This is an sms I received as I am typing this complaint. Siesssss

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: It comes to great dissatisfaction as your staff push customers one side while they ransacked the meat market. After they Finnish there wasn't enough meat on the shelf for the customers. They should have a session for staff to shop before or after the shop closes.

It occurred on: 29/12/2018

To have shopping sessions for the staff so that we as customers do not have to go to other shops but stick with our choice of game

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

My husband bought me an Christmas present on 23 September 2018 in Kby Game store. He does not have the slip anymore but the barcode is : [protected]. It is a Shox Ghetto boss speaker box. I got it for Christmas. I took it to our friends, and never saw that the place where the shoulder strap fittet in, was cracked. When I put it over my shoulder, the shoulderstrap went through the broken bracket and the box fell. It is still in working order but the plastic is damaged.
I am sad, due to it was the present I mostly wanted, and needed. My neareest store is Kathu.
My name is Caren Nel, from Kuruman.
Cell. no. [protected]

I am really disappointed with game. My first online experience and it has been horrific. Still no feedback as to the stus of my order. Order said 3 to 5 days but its been more than a week now. After reading the reviews on hellopeter and facebook I am worried about receiving my order. If only I saw the reviews before i placed the order. The worst part is that the web support on facebook support team has no interest in responding to emails and messages. They just blatantly ignore your messages.

My order number is #[protected]
Earl Koopman

I purchased a fridge online 15th Dec 2018, delivery date was 3 to 5 working days. When contacting the depatch from Saturday the
22nd up untill today, they said Freight Line have not come to collect any stock for delivery and they do not know when it will happen. Since today I was added to a whattsup group where other people have the same problem. Another lady is waiting from the 10th Dec. Now they want us to collect, really...

I am so frustrated!

I went into game store at clearwater mall on 20.12.2018 to purchase one of the pool tables they had on special, before making the purchase I confirmed with the sales agent that I will only make the purchase if they can confirm delivery before Christmas(25.12.2018) she assured me that the item will definitely be delivered as requested and so I made the purchase!

Besides standing in store waiting to be assisted by Sizakele who kept complaining about how she needed to go and eat, up until today the delivery was never made, I called GAME stores on 24.12.2018 to confirm that my order is still going to be delivered I was assured by Sizakele and the manager that the delivery will happen on that day!?

I would like a call before COB today with answers! I want my item delivered today along with the accessories that's supposed to be included with the purchase!

I have tried calling you people all morning with no answer!

Pathetic service really

[protected]
[protected]

Good morning, last night i drove from Blue Downs to Canal walk, to purchase a Christmas Tree box which has all its trimmings included, or atleast thats what it says on the box, when i got home it waa only the tree no trimming no lights nothing! Hoe dissapointing. I asked the cashier to check she said no need the box will have all its goodies. My first year as a home owner, and i wanted to atleast bring festive into my house. What a waste of my time and petrol. I do not want my money back.. I just want the tree with its trimmings please. My contact number [protected]. Please can you assist. Tomorrow is Christmas, can i have this fixed before then. Thank you. Very disappointed Customer.
A Stander

I placed an order on 26 November 2018 which was cancelled 2 hours later. I was told the cancellation was sent to the relevant department but the item was still delivered. In error, my security signed for the package and now after 4 calls which has been escalated I am still stuck with the item and no one is making any attempt to contact me about collecting the order.
This kind of poor service is unacceptable from a major retailer. I would not recommend anyone purchase from Game stores online as, not only did the item take almost 2 weeks to arrive, if you have any issue which requires a return, you will be stuck with the worst service you have ever experienced.
Order number [protected]

This is the second time I'm receiving terrible customer service at game Clearwater initially I'd bought gym weights they sold me weights which were short. Today as I write this I've been in the store for over an hour trying to buy a TV set, over an hour purely because people don't know their processes and promotions now I had to refund which took 30 minutes they called a gentleman I don't know whether he is a manager arrogant could not even apologize for the time we had spent waiting on them to assist arrogant, arrogant I am disguisted by the service levels the only difference was Micheal he is the only one who eventually came to assist but as I type this I am still waiting for the transaction to be completed over an hour wow if this is how game continues I don't know. I apologize for being such an inconvenience

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: Order placed and paid for on the 21/11 for a TV, order cancelled next day.
Called call center to confirm cancellation and was advised that due to high volumes of mails and orders they never go to it. I was advised that i need to reject the order so it can be returned to the warehouse and the refund can be processed. Needles to say after many mails sent by me it appears that to date the left hand still does not know what the right hand is doing. I was assured by Tanya Martin she will be dealing with the matter and that she would manage the return and refund. I then received a mail on the 8 December advising me that the goods had been delivered to me - how is this possible when i cancelled and was advised that it had been returned to the warehouse?

It occurred on: 21/11/2018

refund to be processed

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Lo-Ann Nixon

Registered email address [protected]@gmail.com
Order number [protected]

1202 Planet Crescent, Aegean Estates, Wilgehuewel ext 6
Roodepoort south africa
1724

-----------------------------------------------

My husband bought a Raleigh Bad girl bicycle on the 9 December. The steering of the bicycle keeps shifting, my daughter cant ride the bike. Unfortunately we threw the till slip away because we thought that we would never face this issue. I am not looking for a refund i just want the bike fixed or replaced
Contact : [protected] Or Adams.[protected]@gmail.com

Good day,

I would like to share my distasteful and horrible encounter I had experienced with the STORE SUPERVISOR Thuli...On Saturday I went to the Store to do an exchange for an item I purchased 01.12.2018 [I did not have my receipt]...I paid via card so i asked her to please re-print.

The fact that customer service referred me to her was so upsetting to her, her face was horrible to look at as she could not even smile or greet me...it was so pulled up, like o rotten sour lime.

Is that how customers are suppose to be treated? The Manager [Mavis] herself was not very pleasant to look at. They all looked so moody and horrible.

They treated me badly and like a monster as they sent me back and forth and was asked about 6 times date of which I did the purchase cause they cannot fiind the slip.

I will never recommend people from purchasing at that store - they are horrible.

Order [protected] Ref [protected]
I bought a KIC 270-litre fridge-freezer from Game's online store, on November 12. It was delivered in the late afternoon of Friday November 16.
However, the fridge-freezer does not work - the internal light comes on and the motor runs, but neither the fridge nor the freezer section gets cold. On Monday November 19 I contacted Game's Online Support Centre to inform them of this.
Since then I have made multiple phone calls and sent multiple emails and have received nothing but hollow assurances that my complaint had been ‘escalated' (repeatedly); empty promises that someone would contact me (they never did); the passing-the-buck information that the supplier/technician would come and inspect the fridge (again, they never did so). The only person who did (eventually) get back to me, when I insisted on speaking to someone in charge, was Lezano; he seemed to agree that the situation was completely unacceptable and after some further back-and-forth communication he told me he had arranged with the supplier that the technician would come on Thursday December 6.
Of course no technician appeared nor has Lezano or anyone else contacted me since.
So four weeks after making the purchase in good faith, I have spent a lot of money on a totally-useless fridge and a LOT of time and energy engaging with totally-ineffectual customer service agents.
The law states that as a consumer I have ‘the right to receive goods that: are reasonably suitable for the purpose that they are intended to be used for, are of good quality, free of defects and in good working order, and will be durable and usable for a reasonable period of time.'
The fridge-freezer supplied to me by yourselves meets none of these specifications. I now require you to collect it and refund me in full, without delay.

Tax invoice # [protected] / Order # [protected]
On 15.11.2018 I placed an order & paid for all my daughter's stationery for school for 2019 (Total order R 713.57) On 20.11.2018 I received R 457.67 worth of goods, and R 255.90 still outstanding. On 27.11.2018 I received a packet of Highlighters worth R 45.99. Also on the 27th a lady called & apologised, and said that all the outstanding items will be delivered in that week. Since then, no correspondence received, while I have sent countless of emails and they do not answer their phones. I would like to request that this gets resolved ASAP, preferably before 13.12.2018, either by them sending the outstanding items to me before 13.12.2018, or they must process a refund, and pay it out before 13.12.2018.

Thank you & Kind regards,

i bought microwave on the 23/11/18 .when i arrived at my place i opened the box
only to find out that microwave was used before and there was no plate inside the microwave...i was so dissapointed because if i wanted a used microwave i will go to shops that are selling used goods...my cellphone number is [protected]...there was also a name of a person inside that box i can see that it was taken for repaid...then after sold it the customer

MY name is Simeon Govender [protected] email address [protected]@gdhsecurity.co.za
I purchased a Defy Freezer on Sunday 18/11/2018 . The freezer was delivered to me on Monday 19/11/2018 the driver just left my property when I realized the freezer was dented and had a crack on the inside of the freezer I phoned your driver immediately he advised me to call the game store in galleria where i purchased the product and speak to the sales man who sold me the freezer Rowland John which I did immediately . Your salesman said he was going to send the driver back which did not happen . I than phoned in again and he said he would get back to me it now Friday 23/11/2018 and up and till I got no response from games store in galleria . I need this resolved immediately they need to replace my freezer if they cannot do that I want a full refund and I go somewhere else and buy a freezer.I will be taking this to consumer watch if this not resolved.
Kind Regards
Simeon Govender
[protected]

On wednesday 13th nov got a call from rcs that my credit was increased, i agreed .was to told to email my doccies after receiving msg with enail adress, but i ddint but i decided to go to my nearest store and sent my doccuments through, ooh boy my aexcitemnrt gave some lady to fax/email it on my behalf ...lol i waited like a hog...no response ...i went to mall on the 21st n 22nd to check wats the hold up? To my suprise nothing went through ...is that my fault ? I thot you had competent staff...now i cant partake in the black friday cause the credit limit isnt even prossesed ...Game stores im so disappointed and yess dann skippy angry, i wonder why such happen to loyal under previledged clients...i pay my dues monthly to have such a bad service...i will definetly publish this on all media i can get my hands on ...butgersfort game store should be closed my opinion !