Game Stores South Africa / Game.co.za
Reviews and Complaints

bought a bicycle online two months ago.

It was delivered on the 31st of July and the paddle came off on the 3rd August a few days later I requested a return as I am no longer interested as the quality is poor if it breaks within days off usage.

The lady asked if I could return it and I later responded telling her I cannot and she proceeded with arranging for collection, the item was collected on the 7th September and e every time I inquire on my refund request I get told that they're waiting for feedback from the store where or why is it taking two weeks for feedback from the store and why am I not being given feedback I have to follow up I'm sitting without a bike for my son or the money I paid for it.

I bought 2 Proline laptops for my kids last year November 2022. My kids always complained about losing internet connection and sound just disappears. I decided to take the laptops back to the Game Store in Canal Walk and they were sent away for repairs. After 21 days I received them back and they had the same issues and were still super slow and in addition to that the one charger came back broken. I then took it all the way back to Game Canal Walk which is 20km from where I live. They sent the laptops away once again and I had to wait another 21 working days. When I got them back the second time, the charger was replaced, but when I got home, after the kids had installed their games and tested them, the laptops were still super slow and staggering. Game just refuses point blank to give me a refund. I want a credit in the beginning and would have taken something else instead, but now with the terrible service, I don't want to buy from them again.

I made online order one the 24th of August for a Fridge which was R3699.00, My order failed but the money was debited, An agent called me friday she said the issue will be fixed she will get back to me but nothing happened. Yesterday another agent called me to provide my Bank statement and she will get back to me she didn't. Today morning I went into store I spoke to another agent who told me that the agent who is busy with my case will call me after shes done with a customer I am still waiting. I just want the money back if this issue cant be fixed its been 3 days now still no changes.

I have bought a cardio machine for R2999 online the first order failed but I got billed then they told me they would refund me in two days so I decided to try the second time and it went through successfully. On the 16th August I received my goods but I was also surprised to learn that I got billed for the third time for the same order. No refund has been paid for this and following up but not getting any assistance

Good evening,

We recently purchased a TV from Game in Canal Walk. Since then we have not received an invoice or a statement? We have been over charged severely and didn’t agree to the amount, in fact we where told the TV would cost us R399 per month over 36months. NOT the case! We have been charged on a debit order R504 this month. What on earth. Also we see from the total on our Game card credit an amount of R7420 which is not what was agreed to either which was deducted for the TV.. in fact the TV was on Promotion firstly; secondly we took the last TV they had without a box which was on the display and was bubble wrapped by one of the employees.

I would like urgent clarity as someone has made a huge mistake here and I feel scammed to be completely honest with you.

Clearly someone has a serious issue with honesty and basic Math.

We look forward to hearing from you.

Super unhappy customer.

PS: His name is Sean, not James as stated on the card.

Regards,

Alexis and Sean Smith.

I bought a laptop by your store in Heidelberg 09/04/2022 when we got the laptop I phoned your store in Heidelberg to ask them the password to get in to the laptop I hade to take it back

They unlock it after Maby an hour then it where full of movies and music I paid a full price for the laptop they said it where just on display but I think it where a lunch room toy its just over a year now I had to replace the hardrive just after the warranty where out and now they say the motherboard also went I’m not happy about this and I’m not going to leave it there can you please get back to me about what we must do paying for something R5000 and it had being used the sales person said that all the movies and music on it where putted there so customer could play with it so basically it where 2 ND hand when it was sold to me and after I paid and complaint nothing ells matter to them I where not happy about it but they also didn’t bother helping me again after how many times I went to your store at the mall and that to say when ever there where someone trying to help you

Kind regards

Louis Nortje

[protected]

Getting assistance on product availability, location, advise is impossible at any Game store. No staff around when you need them, or if you are lucky to find one, he/she is not familiar with what you require assistance with.

Today I was at the Gateway branch in Umhlanga, and the store is busy with a revamp. There were a few staff around, but they were pre-occupied with moving stock around and were just not interested in assisting customers, they just ignored customers that approach them.

I left the store totally frustrated and made no purchases. This is not the first time at this store, and the manager was never around.

Alan Kistnasami

[protected]

I did a online purchase on 27 June 2023,l used my Game my store card for the purchase,my account was debited but it showed that the transaction failed.I still received this message:Game Card: Thank you for purchasing on card ...3739 for R1609.72 on 27-06-2023 at 1852. Avail CR R664. Queries-call [protected].

I waited 2-3 working days for funds to return to my account as it said on the website that it will.I made contact with Game on 5 July and was sent from one department to the other.Finally got through to someone and they said they will call me back which they did and also send an email of the required details that i needed to send to them.I responded with the required information on 6 July 2023.On 11 July i receive another email saying that after investigating it was found that my account was debited and no items were shipped to me and that i needed to sent a list of the items,delivery address and my contact details.I responded with the required information on 11 July 2023.No feedback received.I then followed up on 20 July and again on 23 July.No response or feedback received.On 25 July i received a call from someone wanting to know whether i have received my items yet.I advised them that i am still waiting.She would have called me back and to date,here i am still waiting.This is really pathetic coming from such a Large and Popular company.

I am a regular patron at your store, recently I purchased two pillows online. I did purchase the same pillow about 3 months ago at your Gateway branch. However, when I visited your store on the 9 July 2023, you did not have stock. Hence, the online purchase. The pillow that I purchased 3 months ago is truly a dream, I absolutely love the quality and the comfort. However, the exact pillow that I purchased online lacks quality and comfort. Furthermore, it sinks as soon as I put my head on it. Apart from that, it is soft and not firm like the other pillow yet is it the exact same pillow. These pillows was delivered on Wednesday (12 July 2023). I took it to the nearest game store on Friday (14 July 2023). The manager Zama advised that due to hygiene purposes she was unable to return the pillow. This is clearly a manufacturer fault. When asked why she could not return the pillow to the manufacturer, she said she would google the number and I should call the manufacturer. I advised her that me being a customer of Game, it was her duty to call the manufacturer and then inform me accordingly. She promised to call by the end of the day, however she failed to keep up to her promise. Furthermore, I called the store several times, Saroj informed me that she would tell Zama to call. I am still awaiting feedback from Zama, who I must add is a manager at the store.

You have a policy of service guarantee on every product sold. I am completely dissatisfied and extremely disappointed with the unsatisfactory level of service with the service at your Gateway store and the products purchased. I expected much more from a prestigious and reputed company of your standard.

Good day,

I went to game on the 23rd of February 2022 to Layby my laptop and ten took it out in July 2023.

This is a device I use to write exams as I am a student at Unisa.

In May 2023 the Laptop stopped working and I contacted game in Tygervalley to find out what can be done and was told to take it to Ensure repair centre in Maitland and I did so on the 26 of May 2023.

When I got there the technician had a look at the laptop and said that it was out of warranty. I asked him how because I had only taken it out in July 2023. I was then asked for proof of purchase which I provided. I was told that the slip does not state what laptop this is and that I should contact game for proof of the type of laptop it.

I phone game the Monday and spoke to Ibrahim who is a sales manager. He went to the customer care side and then sent an email to both myself and Ensure repairs centre with the attached proof. I further asked Ibrahim why the laptop was switched on and he told me that they might have switched it on to check if it was working.

I was told that this will take two weeks to get repairs however I am still waiting on my laptop.

I have been back and forth with Game store in Tygervalley trying to get this resolved but to no avail.

The laptop was switched on months before I took it out.

A formal complaint has also been lodged with the customer care (QUERY NUMBER 1809023 ) and I am yet to get this matter resolved.

Today I received a call from Ibrahim at game asking me where is my proof that the laptop was switched on. That is not my responsibility to obtain.

Game needs to contact ensure and get this resolved. Why do I as a customer now have to obtain proof from a repairer?

I am very disappointed in the service that I have received from them and had to borrow a laptop to write my exams.

I would like this resolved urgently and look forward to your urgent response as my next step would be to lodge a complaint with the ombudsman.

Kind regards,

I went to Game around April 2023 to pay my account. But that lady helped me with attitude i kept quite and let it slide. Then i went again on 11/06/2023 around 15h00. Unfortunately i was helped by the very same lady with same attitude.

I was using Game account card to pay my things.

She swipped it twice and said it has a balance but it doesnt go through. I asked her whats wrong she kept quite then i asked her to give me slip so that i can read myself since well she cant explain whats wrong with my card.

She told me that those slips are already destoyed. So i ended using cash to pay my things.

My problem is that i have a card on me with no explanation of why it ddnt go through. Received bad service twice from the very same person.Im hurt

I opened a Game Card In April 2023 from East Rand Mall 1st week of April. Upon activation I bought so to see that all is well. The second Time I went with Hubby and my phone number was not working, the card was not working we could not purchase because I thought I forgot the pin. Later that evening I called in to be verified and changed my pin but we still did not make a purchase. The third time I went thinking my new password work, which it did and I was happy to to my surprise 90 percent was already used on my account. So First time I bought for under R500.00 test and Trial - After the pin the whole credit limit was use and they left me with under R500.00. I had the card with me all the time, and the person bought if the far JHB NORTH - I stay in the JHB EAST. Again the only time I bought was the day of activation. My number was suddenly swapped to MTN but I was Cell C - So they used my number to do all this and how they got to the card to swipe in in a store - I have no idea. Best guess I think my card was cloned in that game were I went for my activation really upset and sad. But I logged in the fraud with RCS. Lets see. I love game and was happy but now...If they can sort this out it will be great but my first time experience was the worst.. Going to open a CRIMINAL CASE.

Very bad service from Pavillion Game store in Durban online shopping. I tried getting hold of them through customer services and till current no joy. Item was short in my order which was ordered 24th April 2023, was said to be delivered and I was charged. Order number
[protected]
There was said to be no stock of the item however they haven't processed a refund as yet! Still no feedback and no refund. Calls costed me more than the item trying to get a refund with the customer services.

What a pathetic service from Game Store Somerset west mall, I used to think they deserve all the rating stars but not anymore. I took back my hisense TV screen as it wasn't switching ON anymore with a hope that they will either repair or refund me, instead they booked it in and kept it in their store room for more than three weeks no proper feedback and they are ignoring me when I call them and when I visit the store they all busy with meetings and promise getting back to me but they never. I was asked to send pictures via email as proof that I own and use surge plugs in my house after being insulted by Amanda their hisense technician when she told me that I do not own surge plugs, that was done but still no feedback. Mr Gerrie April one of the managers also promised to instruct Jay Jay their Hisense rep to get back to me but they both never call or respond to my emails. I'm seriously not happy with the service I'm getting. Worse I bought the TV cash together with speakers and still under warranty. I don't know what to do anymore, need help.

I have handed my microwave over to Games Wonderpark for the extended Warranty repair on the 14 March 2023. My follow ups on repair just results in they will call me back. The latest results are that they sent the microwave to a wrong supplier and they redirected it to the right supplier now. Should i not receive my desired outcome I will have no choice than to contact Hello Peter.

I bought a tv from game in fourways Mall five years ago, in four years time the tv was no longer working properly and the problem was pictures you could hear the sound but there was no pictures. I took it to game fourways to fix it. And it only worked for plus minus two years. I called them and ask if they can fix it again if is out of warranty and they said yes the supply will quote me.

The next day on the 23 march I took my tv to game and the lady who was helping me booked it under this repair no ([protected]) and tell me again that the supply will call you for quotation. I waited for them to contact me as I was promised and they didn't until yesterday when I receive a message saying that my tv is back awaiting my collection. When I was preparing myself to go and collect my tv that's when I receive a call from game in fourways telling me that my tv is back but not fixed reason why because the things that need to be fixed are too expensive and is better to buy a new tv.

My question was why do they have to decide for me instead of calling me and give me a quote because I knew that I was going to pay when I take my tv to them. And it took them almost a moths to tell me that they cannot fix my tv, which not fair.

Order Number [protected].

I placed the online order on Saturday. Online showed stock available. Now no stock and cannot provide ETA. Cancellation takes up to 48 hours with refund then another 3 to 5 days.

How can the site show that there is stock available but when placing the order it takes 4 days to let me know there is no stock.

When you submit your online order you need to pay immediately. Now a refund will take almost 6 days.

On saturday 15April 2023, I went to game at southgate mall. In the clothing section there was a sign (attached) indicating purchase any3 and get the cheapest 1 free, ofger valid on all clothing and foot wear. Excited I took 3 leggings (picture attached). When I got to the till, it was scanned and the price was R340. When I asked about the special, I was told that I can only get the chepeast clothing item the store sells for free which was a pair of socks (picture attached). This is an extreme form of false advertising and I will be taking further action. Take any 3 and get the cheapest 1 free does not mean that I should get something I did not choose free, it means that the cheapest 1 of the 3 I picked is what I get free. I am disgusted by this false advertising.

On the 4th April 2023 I went to makro wonderboom to purchase for the value of R1100.To my surprise on the 08 April 2023 I discovered that about R7000 was used in my account by a frauster.

I called the rcs customer service to get clarity then they say this matter can only be handled by the fraud team.Unfortunately they team was not working on the day in question.They promise to call me back on the 10th April 2023 but nothing so far.I also realized that during the fraud activity my sim was blocked by those people.I thought it was a network problem until I went to the service provider who confirms that the simcard was indeed blocked by someone.

Can I be help in this regard.

I purchased a Samsung microwave 32L from Game Midlands Liberty mall PMB which is currently on promotion for R2199. I bought it on the 03/04/2023 upon opening the product I noticed that the door is very loose and not aligned with the control pad also under the microwave it's is missing a rubber to ensure the item is stable. I took the product back to the store on the 04/04/2023. I waited half and hour for someone from the department to come access the product who doesn't even work with this product. A manager and this guy said that the item is fine. I was not happy as the then told me that they need to send the product to the supplier to be tested. I said that this is unacceptable as this product was only purchased yesterday. They then called another person who also doesn't work in the department and was told the same thing. I had 5 people come to me and tell me the same thing which me is terrible service as no one in that store was able to make a decision. Further to that I was never explained the guarantee. When I ask the cashier she said to check on the box. I did not know anything about the 21 days policy which should be explained before purchasing. The on duty said the store manager will be in store tomorrow and will access the product and get back to me,however none of my detail were taken down for them to contact me... So I'm not sure how my problem will be solved.

I would like to be refunded as I will never purchase from game cause of this service.