Game Stores South Africa / Game.co.za
Reviews and Complaints

I bought a Huawei Y3 on the 14/07/2018 cash R999.00 for my 12 year old son and the screen went blank I handed the phone in for repairs at the store on the 30/10/2018. The phone came back to the store 3 weeks later and the person from game says that Vodacom wants to charge me for the repairs because the sticker over the battery with the MMI number is not there I tampered with the phone. told them that I don't know if I got the phone with or without the sticker and that I still have the box and receipt the phone is in good condition. the sticker shouldn't prevent the phone from working the phone is faulty and its a manufacture problem why should I pay for a faulty phone. I asked for the store manager to check the camera and confirm if the sticker was taken out of in the store or not. the store manager (Lee) said that he wont check the camera because it no use my child tampered with the phone because kids are naughty.

To whom it may concern
Hello
My complaint is about your Game store at Gateway, Umhlanga. It is a two-fold. The first part is as follows:
I purchased a combo deal advertised by game consisting of a TV; Mini Hi-Fi and OVHD. Upon purchasing I was told the Hi-Fi was out of stock and Id be called to come back and collect it. When I went to collect it on (2018/11/15) I was initially told it was out of stock but when I asked why I had been called to collect it I was moved from pillar to post before being made to wait for about 15 (fifteen)minutes before it was handed to me. Upon attempting to leave the store I was told I could not leave as a manager would have to give me some documents to sign first. Numerous calls were made by the security guards to try and locate a manager while I waited for 45 (forty five) minutes before I could be assisted. When I queried why I hade been made to wait for so long, I was informed the manager informed me that he was new and that had he been called out to assist he would've done so immediately.

The second part of my complaint relates to your call centre. On Monday (2018/11/12) I called for the second time to close my Game store account card. I was informed that I would receive an e-mail within 48 hours confirming that my account was closed since my account is settled in full. On Thursday (2018/11/15) I called and spoke to a man (Goellier-not sure of spelling) I enquired why I hadn't received the e-mail confirming that my account was closed and I was informed that there was no record on the system stating that I wished to close my account. He did promise to send an e-mail to the closures department but with the service I have received thus far I have no faith in anything to do with Game at this point.

I am deeply annoyed and disappointed by the lack of service I received at your gateway store. I walked into the store at 14:00 to collect one item and walked out of the store at 15:20 with throbbing legs and whole lot of irritation.

I would like for your senior management to deal with the managers who ought to have been at the front of the store assisting. I'm not sure how your internal policies work but that kind of behaviour is completely unacceptable. It was this store that advertised something that was out of stock and still punishes me for coming to pick up something that should've been there in the first place.

I would also like someone to ensure that my request to have my Game store account closed is finally adhered to because I will NOT pay another cent toward it should any costs accrue.

Regards
Antonette Mavuso
[protected]
[protected]@gmail.com

I was assaulted by staff managing the trolleys at Game Store Promenade in Mitchell's Plain upon leaving the store yesterday 14 November 2018.

Whilst leaving the store and at the entrance I was approached by a "trolley boy" contracted by Game Stores who abruptly stopped me by standing in front of the trolley preventing me from leaving the store and very rudely told me in a poor english accent (if i can call it that) that I can not leave the store with the trolley while he continuously yanked and pulled at the trolley. I had my 4 year old son and a bag in the trolley.I was completely flabbergasted. I demanded that he leave the trolley and to let me go. The trolley boy said no, and insisted that I am not allowed to leave the store with the trolley. I turned to the 2 female security guards sitting at the entrance door for assistance. The security guards in turn yelled at me saying "hey wena" gesturing I should give the trolley and remove my bag and son from the trolley. I immediately asked the security guard for a manager and was abruptly told that I must go look for him in the store. I found the Manager approximately 5 meters away in full view of the entrance from where I was literately being assaulted. I went to the manager known as Reginald, a sales manager, I explained to him what had happened and his response was that I should point out to him the individual which assaulted me. They stood directly behind me as they proudly followed me to the manager, he "Reginald" then told me that it is fine he will " sort them out". I then asked whether they worked for game as they were not wearing any game uniform and looked scruffy and dirty and not presentable to work with customers. He Reginald replied that they are suppose to collect the game trolleys. I was disgusted and left the store with my 4 year old son still in the trolley while Reginald was having a discussion with the trolley boys. In a state, blood pressure sky high with a massive headache and my son asking "mommy what happened repeatedly" clearly bewildered, I did not want to leave the shopping mall immediately as i was scared of being assaulted again by the these guys. I went into another store to calm my nerves and to get away from theses guys that i am sorry to say look like creeps with reflector jackets. I left the Mall shortly thereafter and had to come to terms with the treatment which i received from staff / contract workers of one of the leading stores in our country. What makes it even worse is that this is not the first time that i have been treated in this manner by these trolley boys collecting trolleys for Game stores. A few months back i reported to a different manager, Quinton, that I was accosted in the shopping Mall while i had my children with me, by the trolley boys who claimed that it is their instructions that no customer should be in the Mall with a Game trolley pushing their children therein whether you have your clearly marked Game shopping bags in them or not.
This treatment is unacceptable and notwithstanding reporting the assault, not a single reply from Game management even though this incident was reported to the Game Head Office by my husband.
This is clearly the instructions from game to the "trolley boys".

I will never go back to a store where customers are treated as second hand customers but their money is good enough to be spent in their store.
Traumatized and Disgusted.

Good afternoon

We recently bought a fridge at one the game stores.

We bought the fridge and noticed it's a bit massive for our kitchen 1 week later we decided to return the fridge.

The delivery guys delayed the pickup of the fridge for 3 days, November 10 2018, they picked-up the fridge, we gave them 3numbers to call from incase they were unable to get hold of us.

One of the pickup guy's seemed to have an attitude, as soon I opened the gate he said what's wrong with the fridge I replied and said nothing is wrong with it we recently got a convenient sized fridge and we no longer need the one that we bought from game.

We were given a slip that guarantees our money back.

We had the box for them on our doorstep however they put the fridge on their truck/van without the box, please note if there are any scratches and marks on the fridge that will void guarantee please note that your delivery team decided not to use the packaging that was left for them that came with the fridge.

Game - Lansdowne

Noor Fortune - Western Cape - Retreat.

I approached your sales person on 12/10/2018.
I clearly asked if Game ever have specials on the custom blinds especially knowing black friday is up and comming.
Reply was NO specials on custom blinds.

I learnt then that from 24/10/2018 there is a special running on custom blinds.
This made me furious.

I was contacted on the 01/11/2018 to collect my blinds. When I collected them on the 02/11/2018 to collect my ordered blinds, I requested that Game meet me half way due to this unfair sale. I requested the 20% Discount on the balance of payment to be made that day . I believe this to be fair considering the payment of custom blinds is made within the specials dates AND THE FACT THAT I HAS ASKED ON THE DAY I ORDERED IF THERE WERE ANY POSSIBLE SALES UP AND COMING. The sales person clearly said that there are not specials normally on custom blinds. HOW FAR FROM THE TRUTH THAT IS! ONLY 10DAYS LATER THERE IS EXACTLY THAT! I assure you I WOULD HAVE EVEN WAITED TILL 23 NOVEMBER 2018 BLACK FRIDAY if I could end up saving on the sale.

Manager then refuses to allow 20% on the R2063.00 balance that was paid on the 02/11/2018 is unfair to the consumer, especially due to my original request!

IN ADDITION THE BLINDS WERE NOT MADE CORRECTLY. THE RECESS ALLOWANCE IS NOT THE 10MM as claim . The fit is very tight when I checked although not yet officially installed. I double checked my measurements and they are accurate. Blame cannot be put on me for that!

I normally do not purchase from Game due to a past experience 10 years prior. THIS Experience assures me that nothing changes and you get what you pay for! FINAL LESSON LEARNT UNLESS GAME GIVES ME THE TIME TO REVIEW AND CORRECT THIS. LETS SEE IF THEY VALUE ALL THEIR CUSTOMERS!

On the 17-10-2018 I visited Game in Mthatha Plaza wanting to buy electrical appliances. I was advised by Mlindili Kuntayi to buy the items I wanted but I refused because I wanted to see if I could get them at a cheaper price somewhere. He said I must buy these items because if I happen to find them somewhere cheaper within 21 days they will beat that price I will get more that the difference.

One of the items I bought was Defy 4 Plate Thermofan Stove at R5499.00. This week I found that OK Furniture is selling the same stove at R5289.00. I brought the evidence to Game as per Mlindili.

I was made to wait more than 30 minutes to be assisted. eventual the lady who was helping me decided to go with me to them. I was referred to Mr Nontuli Mpakati (17457) whom I explain to him as to why I was there. He told me that I do not qualify for that because they only give difference if you want to buy same day having a paper for special of another shop with a lower price then they beat that price. Again I said Mlindile said you will beat this price and I will get my money and he was at work. Mlindile showed me that what he told me is also written at the back of my slip. I showed Nontuli but he insisted that we got it wrong. I even suggested that he refer this to the manager which he refused and told me to lodge a complaint if I fill like.

To me I fill being treated unfairly after being told by their employee that they will beat any price, as long I come back within 21 days. And the way Nontuli treated me was not right. I believe I deserve to get more that the different back to me.

I purchased a Galaxy A5 LTE smartphone(online) Gold 2017 at a cost of R6074.00, on the 16 October 2018(order number [protected]). At 09h54 the same day i received an email indicating that my order has been placed and i can expect the product to be delivered to me within 3-5 days( that Game delivery promise). to date i haven't received as promised. After several attempts of calling the customer services numbers: [protected]/[protected], i spoke to grossly incompetent people( Nelly, Ishmail, Nazeer, Anathi etc none of them could help me with my quiry, they kept on sending me from pillar to post( i must contact accounts and accounts tell me it is not their problem as the product has been paid i must go back to the store). I sent an email to web support game on the 22 October with no success.today is the 30 October 2018, i am still waiting. All i need now is a refund and nothing else.

Date if incident 20.10.2018

It is with pure disgust and anger that I write. Went in an purchased a newborn baby stuff. Cashier rings every and I give my builders rcs cards to pay. The transaction goes through, rcs had been called by a game staff member and told to both me and her the transaction went through. I also received a message on my phone confirming this. According to alison londt, the transaction did not go through on your system and kept me at the till for 2:30mins of waiting to resolve the matter. I kept my cool as I desperately need the baby's stuff until the 2.30mins of waiting she tells me, there is nothing she can do the systems are offline.in between her calling and resolving my issue, she kept going to help other clients and then sms'ng on her cell phone. I then gave her a number from the sms that showed the payment went though to confirm with rcs. Rcs again confirmed the payment over the phone went through! After 2.30mins of sitting at the till and also first getting told my card was declined, then I have no credit whereas I had 20k credit. Alison then tells me again the systems are offline and it will probably reverse later on its own, she then calls rcs and speaks to megan pienaar whom she asked to reverse the purchase from my rcs card because I cant leave the store with any items. 2.30mins of being at the till, I am now most annoyed by all the rubbish and crap I am being told. I then take the phone and speak to megan pienaar from rcs, who now tells me they will reverse the payment while I am there. At this point I am blowing my top off because all this waiting, nothing resolved, a newborn baby which just came out of hospital waiting at home for milk and other items purchased. Here I am sitting at a till and cant leave the store. Megan from rcs then says on the phone, we have now reversed it and alison saying it probably wont reflect just yet. Now megan is saying their systems are offline and she will call me around 5pm to update me. She calls me around 5 just to tell me they still offline. Like that was suppose to help me in anyway.
The ref from megan was ref [protected] when I left game. I am so disgusted and so angry for my time wasted. I still had to pay for parking for nothing. Alison acted as if my time was her own, everyone else sorted but here I am because I was trying my best to be patient yet here I am wasting my time! Game greenstone has topped the list for 2018 worst store of the year for me. I would think you guys need to compensate me for my petrol, time wasted at this store! Staff member alison that acted like a big deal but could not find a solution. There should be solutions to every problem that happens.

Jenine - [protected]

I bought a JVC 55" Curved UHD for R6, 799 on the 21.09.18 at Bel Air Northgate - order number 513G19071210918165245. The TV was on special. There was no stock in the surrounding Games stores. Phiri Peterson was the sales assistant. He check the system and there were 71 JVC units left in the main warehouse.

So I requested if I can pay for the TV now? Phiri confirmed with the store manager on duty that day, I could pay for the TV now and collect it when the stock arrives. I was informed the stock will arrive a week later. Went back to the store a week later no stock.

Went back at the end of September still no stock. Went back on the 08.10.18 was told the TV will arrive on the 12.10.18 went back on the 13.10.18 still no stock. Went back on 15.10.18 still no stock.

It is now 18.10.18 almost a whole month later and still no TV. This is very unprofessional.

Good day - this is a copy of an email sent on 21August, and resent a few times- now nearly 2 months and still no response. Have had same experience again!

From: Liz Budge [mailto:[protected]@xloceanair.co.za]
Sent: 21 August 2018 12:51 PM
To: '[protected]@rcsgroup.co.za'
Subject: INCORRECT PRICING SHELF vs TILL
Importance: High

Good day

I would like to convey my disgust with the way that Game Stores charges more at the till than the price displayed on the shelf.

This has happened to me a number of times and on Sunday again.
I stopped the cashier and she had to go get the price of the shelf for 2 items

Tinned dog food - shelf price R16.99 - Till charged R23.99 - This is R7.00 more than marked price!
Dog pellets - shelf price R109.00 - Till charged R135

Another point is your advertised prices are also not correct on the shelf ie Boss tinned dog food - advertised at R14.99 - Shelf price R19.99

This time I am definitely going to social media etc with this - previously I only noticed when I got home and was told nothing could be done, this time I have the amended till slips as proof!

Regards

Liz Budge

To whom this my concern,
I bought a SAMSUNG grand Prime IMEI: [protected] from Game Kempton park on the 15th yesterday, I was happy with my purchase until I started receiving problems.
Fault: on a call and the line disappears and comes back happened to all my calls, instead of waiting I returned the unit immediately the next morning, told the sales lady that I wasn't happy and I'm returning it and I'm not interested in taking or buying anything else from them. She didn't even allow me to go to customer service and told me this return needs to be authorised. Immediately this gives me the idea a sales order is more important than customer service.
I asked them nicely for a refund and was told it doesn't work that way with cell phones, I asked them to please show me were on the back of the slip does it state the terms and conditions is different for cell phones and was ignored.
During this time I asked someone to call the manager, I spoke to him explained everything to him and his reply to me was the consumer act protects both him and me, that's true I'm familiar with the consumer protection act, but in saying that you should state the return policy clearly on the slips or have it displayed somewhere on a wall.
I've seen it all, but Games sales staff tried to test a cell phone and said if they find a fault they will help me otherwise they will send it so Samsung and it will take up to 15 days. How can staff that is not technically trained to work with Samsung phones try and test it?
I'm really beyond disappointed in Game we purchased a TV 2 weeks ago it was bundles with a clock after returning to game last week enquiring about this no one has called us yet. Game being a massive retailer they need to look at their after service and customer service instore!
I would like my full refund, as Game failed to mention of display any notices informing the consumer ( Me ) of what the downfalls if when purchasing a cell phone from them. I've requested a CPA claim form and was denied on the spot.

Kindly look into this.

Thank you Kindly

Good Day,

I am disappointed with the level of your service especial the call centre and Kolonade store as they could not process a simple request as closing a store account and also giving me incorrect information.
My store account was paid in full on the 31st of august and I went to kolonade store on the 13th of September to close my account and they informed me that I needed to pay an a settlement amount of +-R250 and I did pay on the same day, the store customer service called the call centre to assist in closing the account, the person that was assisting on the phone promised that the account will be closed in 2 days they can't close account till funds reflect which they said will be in 2 days and that does not make sense for such a huge and reputable company that you can't see funds paid you're your account at the store and close account immediately as other retail companies can process and close accounts in less than 7 days. To make things worse I went back to kolonade game store on the 18th of September at the store they called the call centre to confirm if account was closed and then I was once again informed that the account will be closed on the 10th of October and that it will not accumulate any charges as I have requested closure. Imagine my surprised this afternoon 13/10/2018 I receive a statement of which am owing R63.14 of which yesterday I was at the store again to conform if account is closed and they informed me that it was not closed because the person that I spoke to on the 13th of September did not send my request to close the account and they had to resend it again so my frustration is why must I pay for your incompetent and negligent staff which are lazy and can't do their jobs properly.
I do not want your apologies or excuses but I will appreciate if account is closed as that's my legal right and my credit record updated as I have paid you all that I owed and no longer require or afford to continue using your account. I have followed the correct process to close went out of my way to insure that you keep your promised as discussed on the 13th of September, I should be begging you to close this account as I no longer need it and I gave you enough time to close account which still does not make sense why it takes you over 2 months to close account and why is the account accumulating charges has it hasn't been used sense I requested closer.

I expect account to be cleared and closed next week as am going to the credit ombudsman if still not done as this is the violation of my right as a consumer(Right to Fair and Honest Dealing & Right to Disclosure of Information) and I will not be held liable should they account owe anything as according to your staff the account was supposed to be closed last month.

My television was handed in for repairs
At the keywest game store krugersdorp on 26-08-20218.
The jvc tv switched it self off after a while and so on.
The tv is at the your repair store for 42 days now?
This tv is under warranty and I have extended warrenty on this tv.
Is this the norm of game that tv sets takes 42 days to be repaired or replaced.?
The store manager cathy phoned me and said that I could pick up my tv on 14-09-2018 and on arrival I saw that the repair center revlogs did not fix the tv due to the fact that the tv was still in warranty due to their repair note to game from the repair shop.
So the tv was then again send to the supplier on 14-09-2018< and until now I am still awaiting any feedback on the tv which has a warranty and a extended warranty >
This is unacceptable in any manner by game
Please advise or I will have to contact the ombudsman in this regard

Ed pieters [protected]

Good day

I am not a happy customer as Im writing this e mail.I bought a discovery gazebo on the 21st Sep I only used it on the sunday whereby i noticed the 1 leg had some sort of bubble and left it like that.I set it up again on the 7th again whereby that same leg just broke of just before my function..what an embarrassment for me brand new gazebo!and the sails are so thin and have small rips in them after using it almost twice.I will not accept this and will not leave it there..I want my gazibo replaced for something better or I want my money back.now it cost me to rent a gazibo for my function and all that cost me almost the amount to buy another gazibo..I want a answer ASAP otherwise im taking it futher.Im not used to buying scrap from game.but you believe me never again.

Hi

Game Kenilworth centre has the worst customer service!

I took in my Telefunken tv which they advised will have to go through extended warrantee and then advise if they will repair it or refund it... But this store is the worst! You take the item to the store, then YOU have to walk around the store with this item from department to department and back again to customer service department only for them to then tell they will call you to advise what the next will be... 3 weeks and several calls later and still no-one can answer me.

Thank goodness for Lisa in computer room who went the extra mile and assisted me. Thank you Lisa for not pointing the way, but showing the way and getting back to me with answers.

But the rest of the Game Kenilworth staff need to get their acts together.

I bought a sinotec washing machine 2 years ago. I had to send it back for repairs once. On Thursday the 27 Sept 2018 the machine started leading water. I phoned Game woodlands spoke to Lawrence emailed the slip and machine details. Phoned on Friday 28 Sept 2018 spoke to Kagiso who would have phoned back with confirmation that email was received and pick up date and time no call back. Phoned again on 1 October 2018 9h00 spoke to Steenberg would have confirmed that info was received with pick up details. I phoned again on 1October 2018 12h00 Steenberg will phone back. Still no call back. Previous experience the same they do not call back. I had no washing machine for 2 weeks. Due to someone not following up on my calls. Can I please get service I cannot be without a machine again for 2 weeks

I am looking to purchase patio chairs and Game advertised initially 2 black SAL chairs for R250 and when I went in they had not stock. They then advertised 4 for R499 and when I went in they had no stock so I was told that if I left my details they would let me have the chairs at that price when they came in but I never received the promised sms. I then returned again, last Wednesday when I saw the chairs on special again, (2 for R250) and attempted to buy 8. So on Wednesday 19 September I returned to the store. First I went to the department and stood around a while, then I pulled the chairs out for myself and waited some more. I then went with 2 of the chairs to the till and tried to pay for all 8 but explianed I would have to return to collect them as I did not have a bakkie. The cashier told me I needed to arrange that at the customer care desk. So I went there and waited a good 10 minutes while the indian gentleman who appeared to be the manager continued his telephonic conversation. He then served the customer in front of me, and then my turn. I was told that the person in that department had to organise it for me. I told him there was no one there. I had left my daughter there with my other 6 chairs and she had stayed in communication with me. He called Joseph. 5 minutes later he called Joseph again. And again. By this time I was sitting on my chairs and my daughter had joined me. We waited together another 10 minutes. Finally, I stood and told the manager my story about how I had tried over about 2 months to get these chairs and that I would be back on the weekend with a bakkie to pay and collect and that he must ensure he has my chairs. He just nodded and said okay. No apology, not asking my name, no offering to do what Joseph was supposed to be doing. Nothing. So, we returned to buy the chairs and there were only 6. I want 8. I tried to buy 8. I have been to the store 4 times in order to get these chairs and still I dont have them.
Each time, costing me time and money to travel in and out. Bottom line is I want my 2 extra chairs and seeing as I have to arrange to borrow a bakkie in order to collect and have already done that, I feel that it only fair that Game deliver them to me. Furthermore I would like to see a marked improvement in the staff as in general, accross all stores, I find them to be lacking in knowledge, either absent from their posts or standing around chatting and in one instance playing soccer.

On the 22.09.2018 i visited Game secunda as a browsing customer. I came across a 6 step ladder that had a promo price of R499 that was standing directly under it. It was reasonable and i took it to the till points. I was served by aphiwe guguwana at 15:48. She scanned the item and it showed that it was R799 i advised her that was not the price i saw. I explained that the ladder had a pink promo price directly underneath. She rang her bell and waited. I went to the aisle were i found the price and ladder and showed it to her. A bald african gentlemen came to assist her. He spoke in zulu telling her that theres the barcode so why is she calling him. He didnt greet nor did he have a name badge. He seemed very frustrated and irate. I explained to him that the ladder had a promo price directly underneath it at R499. He basically had a reprimanding and annoyed tone and stated the price is R999 i must not think i will get the ladder at that price as they are out of stock, and the space was empty. I got annoyed because if the space was empty i would not waste my time picking the ladder. I then asked him why the promo sign was not removed or an out of stock sign be placed there to avoid confusion. He then raised his voice and said we are not allowed to do that and walked away fuming. My question is that how Game staff treat their customers is that the level of service that Game offfers? I am in the retail business as well and you do not treat customers in such a rude manner.In this day and age no business can afford to lose a customer no matter how large or small a purchase is. I will not waste my time supporting any Game store as this is the 3rd incident of rude and appalling service.

I have just returned home after attempting to purchase a case of 24 Flying Fish ciders from your Game Liquor Store in Menlyn for R189.99 as advertised in the Pretoria News on the 20th September . After we could not find any in the Store we asked for assistance from the cashier who then phoned for the supervisor. When he arrived he indicated that he had no knowledge of the special, but if we brought him the advert, he would give us the product at the price indicated. We however had not seen any lemon flavoured (bottle) product in the Store and particularly non that was not in the fridge. Are your staff informed of the specials on offer? does someone in authority in the Store check that what is advertised is freely available and marked accordingly?
I ask this because on Tuesday I visited Menlyn Game to purchase 2 items as advertised in your Heritage day catalogue the one item was the Fork Craft set of jig saw blades at R49 and the second was the Alcolin Caulking gun with 2 by Contractors silicon tubes all for for R99. I found the jig saw (not marked) but could not find the caulking gun. When i went to pay the jig saw blades went through for R89 so the cashier had to call the supervisor, who only came after I went looking for her (she was chatting to one of her collegues)
The general level of supervision and service at your Menlyn outlets is shocking and is in serious need of attention

I am laying a formal complaint and requesting that my account with Game store be closed with immidiate effect.

On Friday the 14th I recieved 2 sms notifications about purchases done on my account (12: 13 and 12: 15 pm). I immidiately called to have the card blocked but could not get through and ended up going to Game at Greenstone mall on my work time where I wasted more time on the phone to be helped. while I was at Game another purchase (12:59) was done and I informed those helping me. I finally got through and told my card was blocked and told to submit documents. While on my way to get an affidavit another sms for a purchase came through (13:26 pm). I then submitted all the neccesary documents with my work email ([protected]@nicd.ac. za) and thought this was the last of it. on Saturday the 15th of September I recieved another sms notification at 15:24 pm for a purchase and this started to bother me. Little did I know that another sms will come through at 22:05 pm of yet another purchase at which point I was just annoyed because this was messing up my weekend.

Sunday the 16th of September two purchases were made at 13:34 and this time I could not ignore the fact that there is a possibilty my card was not blocked. and straight after that I got an sms saying suspicious activity was noted on my account and the card was blocked. This sms was followed by two phone calls telling me the same thins and to press 1 to unblock my car but there was not option to verify if realsy this was me. I rushed to Game westgate to request that my account be closed because I didnt trust anything I was told. I was asstisted by a guy name Sizwe who placed a phone call and explained to the lady on the other line.

She tried to say thatI should wait for an investigation and that my card was really blocked on Friday but I asked how come I was still recieving sms. she could not explain and kept insisting that no purchases were done on my account after friday (which suggest that I am crazy). I then explained to SIzwe thatIm getting upset and showed him sms's on my phone. He them made a copy f my idea and sent an email to have my account closed.

I am bothered by the fact that my name is used to purchase items and when I thought my account was blocked I still recieved notification of purchases. so what does this mean? I then recieve an sms saying my account was blocked, if it was indeed blocked the first time why did I get an sms about suspicious activity. what I dont understand is how come on the notifications it does not say where these purchases were done? worse I discovered it takes sometime for the other people we call to see transactions and see where purchases are done. this makes me feel vulnarale that I shared my information with such a huge company and they fail to protect my name where neccesary. the fact that I had to waist so much time on my working hours reporting and I did all that I was requested to do but still felt confused after recieving more sms's.

I do not trust anything that anyone tells me anymore with regards to these matter and I understand that investigation is underway but for my peace of mind and for my spoilt weekend and time off work on Friday I wish to see this account closed and have proof of closure emailed to me.

My name is Thembekile Zwane and my cell phone number is [protected] and email is bz. [protected]@gmail.com. This is all I am willing to share since I fear for my safety.