Game Stores South Africa / Game.co.za
Reviews and Complaints

I have a purchase for my baby's stroller that comes with a car sit, I haven't been using this stroller I was only using the car sit, then to my surprise when I wanted to use it, the stroller was broken where the baby rest her feet, I have made this purchase on the 04/03/2020 I swiped r1000 from my capitec account and paid the difference cash, I have lost the receipt as I did think I will have to take it back, so I called the store where I made this purchase which is game chris hani and the lady from customer service was so rude telling me that the stroller doesn't have guarantee and that they can't help me if I don't have the receipt. I must say that chris hani shop assistants service sucks big time.

I bought the ftidge in store on 24/01/2021 at Game Somerset West with Erika. Game was to deliver today when I moved in. When I phoned to enquire what time they will deliver I was told they will phone me back. I phone again later and was told that they do not have stock. I asked to speak yo the manager, Michael then told me after a whilehe will try to resolve the matter. He phoned me back to say that he can give me a different fridge but the can only deliver Wednesday.
I am not satisfied at at all. I just moved in and have frozen groceries abd I realy wanted the fridge that I actualy baught a week ago. It is not reasonable that I have to settle just because of incompetance at a Game store!

I have been struggling since 9/12/2020 with hisense to get an approval number for my hisense dishwasher that needs to be replaced.

Now I got the approval number and Roseline in the call centre department has been struggling since 04/01/2021 to arrange for Blazer couriers to collect the dishwasher.

I have called so many times, but no one is willing to assist me.

In the meantime, I?m using a DEFECT dishwasher that is damaging my dishes.

When asked to speak to the manager I was told that he was not work nor is there a ?second in charge ? The manager name is Tebogo... but Anza(8:40, 7/01/2021) refused to give me his surname So much for FCR, striving of excellent services, Quality driven... do I need to say more, I have the dishwasher for 1 year and it?s still under warranty Hence I got an approval for a new one.

Debbie Heynes (Manager from mall of the south branch ) finally, 15/01/2021 to have the matter resolved, as I bought the appliance on, Online.

She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher", {THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued.
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.

Game sold dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did they not have a "contingency plan", that should 1 of these " discontinued dishwashers break", they will have a serious problem.

Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. ... and we will refund you.

NO NO, that is not the correct answer. What they should be doing is arranging for me to get the newer model.

Its not my fault that the dishwasher is faulty.

Why did Game not inform me .. [eg}

"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model, you will be liable for the difference.

This device was SOLD under false pretence and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!.

Today 21/01/2021 I received a call from Debbie Heynes, Game mall of the south that, the Branch Manager Rashied Abed together with the Game online manager, have decided that they cannot give me a newer model, as it costs much more than the one I bought on black Friday.

They can only offer me a white Midea dishwasher. I told Debbie iam not happy with the brand ?Midea?, as I don?t know it and that is not the brand I bought.

But if they can give me a silver one, I?m willing to accept it.

She asked to call me back to confirm with ?Rashied Abed?. Of which he refused to give me a silver dishwasher. I have asked her to tell him that I need a letter from Game stating why the dont want to assist. Today
26/1/2021 no feedback was received

Basically, Game is saying take the white dishwasher or leave.

I am utterly disgraced by their service, and lack of urgency.
Game does not know anything about Treating customers fairly.

All my appliances are silver? why must I settle for a white dishwasher.

Please please help me and get Game mall of the South to give me a silver dishwasher, even if it is the ?midea brand.

Order number:[protected]

Approval for new dishwasher from Hisense: [protected]

To who this may concern

Order no. [protected]

I would like some advice, guidance and assistance from you guys.

On 24 November I purchased a Samsung A10s cellphone online from Game stores for R1999.00. This was part of a black friday special, and was promised to be delivered within 10 days.

On 23 December after phoning them they admitted that they never had stock and they would refund me. I had to go and buy a phone cash as this was meant to be a Christmas present for my son.

After literally more than 100 calls and more than 50 emails, here I am 22 January and still have not recieved my money back.

Every single phone call is a different excuse and a different date as to when my money will be returned to me. All the emails just get automated replies.

Please your assistance will be greatly appreciated.

Anthon/Luzaan van der Westhuizen
[protected]/[protected]

We made an online order for a bicycle rack which was delivered on 23 December 2020 by dawn wing. However, the item was faulty and some items were missing (packages torn open and items removed).
We have called and emailed game numerous times, complained on Hello Peter, everything we could think of and not one solution has been given so far. We demanded a refund and they told us that we cannot get our delivery fee refunded? How is this our fault if they delivered the item faulty/not as desired?
The worst possible service I have ever experienced anywhere - and this is South Africa, so that is saying a lot!

Game store always block my card it said it been suspended. Im tired of always laying complain last it reduced to 10000 i don't know why and i didn't complain if im not suitable for u to allow me to use game store card is fine u always suspended it now is the second time please rectify your mistake or I will leave it for payment

We place an order 12/12 for a Diswasher as a Xmas present to East London, after numerous attempts only found out that they dont have stock today 23/12 no fulfillment from CT or JHB ? Pathetic its meant to be a Xmas present
Why do you offer an online service gamer when you cannot deliver on the service . Will not order again from your onlien or Stores . Sean

To who this may concern

This mail refers to order number [protected], a Samsung A10s smartphone that I ordered on 25 Nov, as a Christmas gift for my son and still have not recieved to date, 26 days later.

When I placed the order on the 25th of November, your website stated 7 to 10 days (that was the pre requisition on what I decided to order from you), I was never notified but later on the website saw it changed to 10 to 14 days delivery. Im on day 26 and I still have no phone.

It doesn't help calling you, please confirm the number [protected], have called you more than 20 times! EVERY SINGLE time I get placed on hold and the line gets dropped.

I have even asked if I can into a store to go and collect the phone, but apparently I cnt do that as well. You are capable of taking my money but you can't show anything for it.

For a big company like yourself, this service is absolutely ridiculous and pathetic, I cannot believe that you can be so unprofessional.

I do expect an immediate response on this mail asap as I need that phone before Christmas.

Anthon van der Westhuizen [protected]
Luzaan van der Westhuizen [protected]

I bought earrings. The cashier did not bother to explain that they are not exchanged, she did not even open them. She gave me and I decided to bring them back. That's when I was told that they don't return the earing and it is worse cause those earing has a dent. The staff need to explain us about their services. When we buy phone, they will explain to you that it is covered for what and what until this certain period. I never knew that earring are like underwear we don't return them until I got to the shop then they explain it to me. I tried to explain to the manager and she told me that they are on business I was supposed to bring them back as soon as possible.
I am a regular game customer, 1 day I bought laptop which was on special when you buy it you get printer for free. I got that printer after a long time. They never made a follow up with me. I was the one who was calling frequently. Until I go straight to the shop that is when I got my printer. That time I was a student so my business has to suffer because of the game store but they want their business not to suffer according to the response I got from the manager yesterday

My name Tich I recently bought this product from a Game store in Randburg but it's not spinning. Can you please help rectify this problem it's now in Harare Zimbabwe. I am based in UK my contact number is [protected] and email [protected]@msn.com thanks.

I purchased a Samsung A10S at Game Greenstone Mall on the 28th July 2020. I requested the cell phone to be put immediately on insurance, and I signed all the required paperwork.I was surprised when I didn't see any debit orders going through, I then contacted your store 27 October 2020. Till today (15th December 2020) this issue is not resolved. I made a call again 15 December 2020 and I am told that my insurance is not active and I must sort that out with your Sales Department. I have being trying to get through Sales department with no luck.

To whomever it may concern, my name is Mr Shane Samuel I purchased the above mentioned appliance from your store in durban game city.
After trying to connect the hob we seem to have a technical problem with the hob we followed all the instructions to connect but still having same problem. I need advise and assistance urgently.

Good day
I want to use this opportunity to complain about Game Waterfall Mall, Rustenburg.
Today I bought a car for my son. I paid for it they rang it for R259, I thought it's cheap going to buy another one. So they rang it for R899. After checking the slip I saw that they mistakenly rang n pan instead of the car. They went and call every one that is working there. How can they employ someone that doesn't even see that she is making a mistake. The supervisor talked bad about me and my mother. I am very disappointed in the management of Game.

I ordered a freezer last week and they delivered sunday, when I opened the freezer I noticed its defective. I called at 8am monday 30th november I was requested to send pictures I did so immediately... Till date no one called me back, when I called today 02 december I was told that my pictures were removed from the email and I must resend... Why wasnt I advised of this earlier and who removed the pictures? I want this sorted collect the defective item and bring a new item as I paid for this in full and I will not accept this crap service?! Take ownership and fix it asap before I take this matter to the ombudsman!

Game card [protected]. I pay my game card every month, but game do not pick up my payments. I get non stop calls from the attorneys. But I do not want to talk to them because then their will be attorney funds allocated to my account! I want game to rectify my account.
I have send the proofs of payment numerous times!
The nearest game store is Kimberley and it is 120 km from me. I was there and all that lady did was gave me a phone number and email address and tell me to contact the game card accounts myself!

I am sick of not getting my account straighten out and for the calls from the attorneys and it also reflects negatively on my credit record!

I placed an order for a fridge freezer which arrived promptly despite warnings of black Friday delays. Within 10 mins of receipt I opened the box, found a huge scratch on the front of the product and then told them by phone and then email. They asked for all of the info again in their format then spent a week asking for more info, basically to try and prove that I'd caused the scratch. Finally, a full week later, they confirmed they'd replace the faulty item (this was last Friday) on Monday and collect the damaged one. Despite endless calls and emails, I'm getting nothing. The call centre team are lying to me and not returning promised calls, not giving updates on when I can expect to get the giant box blocking my kitchen out of the way, let alone to get a new undamaged replacement. There is no obvious way to contact anyone more senior than the call centre team who seem to be the blockage. I've tweeted and still nothing... please help?

Good day

I bought stuff online and my mayonnaise was broken and secondly, the 3 packets of colour screws was omitted but charged on my invoice. When I send them a photo and complaint they offered to refund me which I didn't want. They decided for me and they did not even offer to compensate for their error. I was told that they have not screws in stock, but why did you charge me. Nobody put effort into turning my bad experience into something better. I have got all my email correspondence, I spoke to Lee Jacobs telephonically and absolutely no regard for the client's experience from Game Stores.

My details:
Liezl Willemse
[protected]
[protected]
[protected]@live. ca

See email correspondence below.

rom: Lee Jacobs (Game)
Sent: Monday, 23 November 2020 19:15
To: Liezl Willemse
Subject: [Mass Discounters] Re: Re: Damaged items when delivering Order [protected]

#- Please type your reply above this line -#
Your request (719893) has been updated. To add additional comments, reply to this email.

Lee Jacobs (Mass Discounters)

Nov 24, 2020, 8:15 GMT+2

Morning Liezl,

Apologies for the late response, I will follow up with the relevant parties and revert back to you today.

Kind Regards
Lee Jacobs
Severity 1 Complaints Agent

Liezl Willemse

Nov 23, 2020, 10:24 GMT+2

Hi Lee

Since our last conversation last week, I have not heard from you again. What is going on. Is there any complaints email address or the manager's email address please. This is really ridiculous.

Liezl Willemse

From: Liezl Willemse
Sent: Wednesday, 18 November 2020 23:31
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

Good day

Is there still no feedback?

The 3 items are really inconveniencing me. I will in the meanwhile go buy the items, but this is very disappointing coming from a well-known retailer like Game Stores. This is costing me unnecessarily due to this. As well as the fact that it was my first online purchase.

I would really like to know what the situation is because it leaves a bitter taste in my mouth, that not even a reply. I phone and emailed a few times.

Can you please send me your complaints departments email address? I just do not appreciate bad service. I ordered from Takealot the same time as your order, theirs was also delivered the same time as yours yesterday and everything was in my order and intact.

Hope to hear from your soon.

Liezl Willemse

From: Liezl Willemse
Sent: Wednesday, 18 November 2020 06:04
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

Do you have any feedback for me yet?

Regards
Liezl willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:50
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:19
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

Hi

Please see message below.

Just to confirm there is no tri colour pasta screws in the box. Then can also just check on my original order if there was the 3kg aerial washing liquid on the order.

What will happen with the mishaps?

Please let me know soonest.

Liezl Willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:07
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

Liezl Willemse

Nov 19, 2020, 12:32 GMT+2

Good day

Is there still no feedback?

The 3 items are really inconveniencing me. I will in the meanwhile go buy the items, but this is very disappointing coming from a well-known retailer like Game Stores. This is costing me unnecessarily due to this. As well as the fact that it was my first online purchase.

I would really like to know what the situation is because it leaves a bitter taste in my mouth, that not even a reply. I phone and emailed a few times.

Can you please send me your complaints departments email address? I just do not appreciate bad service. I ordered from Takealot the same time as your order, theirs was also delivered the same time as yours yesterday and everything was in my order and intact.

Hope to hear from your soon.

Liezl Willemse

From: Liezl Willemse
Sent: Wednesday, 18 November 2020 06:04
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

Do you have any feedback for me yet?

Regards
Liezl willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:50
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:19
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

Hi

Please see message below.

Just to confirm there is no tri colour pasta screws in the box. Then can also just check on my original order if there was the 3kg aerial washing liquid on the order.

What will happen with the mishaps?

Please let me know soonest.

Liezl Willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:07
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

Liezl Willemse

Nov 18, 2020, 19:04 GMT+2

Good day

Do you have any feedback for me yet?

Regards
Liezl willemse

Liezl Willemse

Nov 18, 2020, 12:50 GMT+2

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:19
To: [protected]@game.co.za
Subject: Fw: Order [protected] delivery confirmation

Hi

Please see message below.

Just to confirm there is no tri colour pasta screws in the box. Then can also just check on my original order if there was the 3kg aerial washing liquid on the order.

What will happen with the mishaps?

Please let me know soonest.

Liezl Willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:07
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

Attachment(s)
Game stores. jpg

Liezl Willemse

Nov 18, 2020, 12:50 GMT+2

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:07
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

Attachment(s)
Game stores. jpg

Liezl Willemse

Nov 18, 2020, 12:19 GMT+2

Hi

Please see message below.

Just to confirm there is no tri colour pasta screws in the box. Then can also just check on my original order if there was the 3kg aerial washing liquid on the order.

What will happen with the mishaps?

Please let me know soonest.

Liezl Willemse

From: Liezl Willemse
Sent: Tuesday, 17 November 2020 23:07
To: [protected]@game.co.za
Subject: Re: Order [protected] delivery confirmation

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

Attachment(s)
Game stores. jpg

Liezl Willemse

Nov 18, 2020, 12:08 GMT+2

Good day

I just want to confirm that the courier company just delivered my good, however, attached find a picture of the mayonnaise. I can promise you; this is how I found it in my box. The pasta sauce was soaking wet and that is how I realised that I got a broken mayonnaise. You can also confirm the delivery time of my good and this I saw immediately after the delivery.

Can you please confirm what will be done about it?

Kind regards
Liezl Willemse

Attachment(s)
Game stores. jpg

Liezl Willemse

Nov 18, 2020, 6:54 GMT+2

My order has not been delivered.

Kind regards
Liezl Willemse

From: Game Online Support
Sent: Tuesday, 17 November 2020 09:23
To: Liezl Willemse
Subject: Order [protected] delivery confirmation

Hello Liezl Willemse,

This is to confirm that you have received delivery of the following items.

If this is not the case, please email [protected]@game.co.za.

Order details #[protected] (placed on Mon Nov 16 15:32:51 SAST 2020)

Item SKU Qty Subtotal
C&B Mayonnaise 750 G

[protected]-EA

2

R51.98

Rhodes Whole Kernel Corn 410 G

[protected]-EA

5

R84.95

GreatValue Shredded Tuna In Sunflower Oil 170 G

[protected]-EA

5

R84.95

Kelloggs Instant Noodles X5 CHICKEN 70 G

[protected]-EA

2

R50.0

Bakers Salticrax Black Pepper 200 G

[protected]-EA

1

R25.99

Bakers Salticrax Roasted Onion 200 G

[protected]-EA

2

R51.98

Twinsaver Kitchen Towel Roll White 2 Pack

[protected]-EA

1

R22.19

All Gold Tomato Sauce 700 ML

[protected]-EA

1

R29.99

All Gold Braai Relish 410 G

[protected]-EA

3

R47.97

Royco Bulk Stew Mix 200 G

[protected]-EA

1

R21.09

Knorr Pasta & Sauce Sachet 128 G

[protected]-EA

1

R27.99

All Gold Jam APRICOT PEACH 900 G

[protected]-EA

1

R35.99

Excella Sunflower Oil 2 L

[protected]-EA

2

R103.98

Lucky Star Pilchards Sauce TOMATO 155 G

[protected]-EA

3

R38.97

Lucky Star Pilchards Sauce CHILLI 155 G

[protected]-EA

3

R38.97

Lucky Star Canned South African Sardines In Oil 120 G

[protected]-EA

3

R50.97

Fattis&Monis Pasta MACARONI 500 G

[protected]-EA

2

R29.98

Paste Grande Tricolour Screws 500 G

[protected]-EA

3

R47.97

Bull Brand Canned Corned Meat 300 G

[protected]-EA

1

R27.99

Bull Brand Canned Corned Meat Chilli 300 G

[protected]-EA

1

R27.99

Subtotal

901.89

Shipping & Handling

R90.00

Total (excl. VAT)

R892.89

VAT

R99.00

Grand Total (incl. VAT)

R991.89

Thank you,
Game Online Team

This email is a service from Mass Discounters. Delivered by Zendesk
[L7WD6Z-85OX]

We bought camp chairs from Game Stores in Clearwater mall 2 weeks ago and when we wanted to use them last weekend and we saw that one chair has an arm thats broken.

We need assistance with as we do not know where to go to get this sorted as we do not have the receipt with us, since this was bought two weeks ago.

My contact details: [protected]

We bought washing machines fpr a client worth over R50 000 at Game in northam, limpopo 0360.
They were supposed to deliver it to us in the same week.
We waited for months for them to actaully have the stock after promising us every time that we asked that it would be there the next day.

I also bought a dishwasher there and its broken now for the second time (the same part broke)
They came 3 weeks ago to come and check out what the issue is.
They never came back to me ive asked them multiple times what is going on and they keep on saying that they will contact the technician but they just never come back to me.

Game Northam, your service is HORRIBLE!