Game Stores South Africa / Game.co.za
Reviews and Complaints

I placed an order on the 18th of April. Microwave and a kettle. No delivery. Called every second to third day. Call center useless in solving the issue. Last week automatic recording. Nobody is answering! Poor poor service!

I bought tv o line 7 may. I was told stories since then. Later i was told that my oder was cancellled and still upto today im still waiting.

If imd

Thato Pooe, the online manager at Rosebank game store is as useless as they come, we have ordered over a month ago and have received zero to non positive response but escalation after escalation and he the online manager gave us another escalation conversation today. Your online store should just shut down as it is run by idiots and you place unqualified people at the forefront who have no answers. We can't get refunded nor have our items been delivered. What kind of a zoo show are you running.

I purchased a heater on the 11th of april,and still haven't received my order. I call the customer line everyday I even send countless email and no communication or progress on my order is been given.

When I made this order,the heater I wanted was out of stock,I had to choose something else which the site allowed me to order. I was surprised to learn that the item ordered is also out of stock.

I am very disappointed to service received,to this day there is no proper information on the whereabouts of my order. Their consultants have no answers and they are unable to resolve client related matters.

I purchased a Gas/Electric heater online at Game on the 29th April 2022,order number: [protected]. There were four available according to the website for R1999. And today is the 10th May and I have been informed that they are still trying to find one for me. Funny thing the same heater is now advertised for R1699 and website says it's available. I am extremely unhappy and disappointed with Game service.

In addition on the 6th May 2022 I visited Game Vaal Mall for a few purchases and I received the worst service ever. They care less about their customers waiting long unnecessary periods of time before being able to pay.

I ordered on the 15/04/2022 and never got my stuff. I asked them to cancel and get my refund but still waiting. Order number is [protected]

I ordered a front load washing machine online which was supposed to be delivered on the 30th of April. No communication was sent through on the delays and it wasn't even dispatched, even after the 30th the delivery date wasn't updated. A week passed and I called, I email and I even used the whatsapp option I never got any feedback. The only communication even after trying to reach them countless times was just an SMS on the 9th of May notifying me that the order has been dispatched. There was no link to track just an order number and a tracking number (which I have no idea who the courier is). The initial tracking link at this point is unnaccesible as it has expired and I never received another email with more details, just that one SMS. Their customer service is very very terrible, it's embarrassing for such a big company to be unable to keep their customers in the loop of the order status. This is probably the last time I'm ever gonna purchase anything from this store, I'm very disappointed. Nevertheless I'd like my order status to be updated and a link for tracking must be sent on email with all the necessary details.

Good day,

On the 11th of April 2022 i bought a Fridge and Microwave via online at Game and both products have not been delivered to me till this day. I have been in contact with Game calling them almost everyday and also in communication via E-mails and they told me my products have been dispatched and that they will make follow ups with the courier but till this day i don't know what's difficult in tracing my products because it's been a month now and they said their delivery policy is 5-7 working days. I paid them cash on the 11th of April but why are they failing to deliver till this day the 10th of May? Can the Complaints board please intervene in resolving this matter.

Hey good afternoon I HV bought urn on de 18 april then delivery was supposed 2 be on de 25th of April but they did not call nor 2 update me I called on de 26th of April only 2 be told my order was canceled due 2 no stock OK fyn I reguested my refund even today am still waiting am calling everyday ur online team always tell me different stories why is it so difficult 4 u 2 jst reverse my my money back do I HV 2 make calls everyday with no help why are u game store not taking your customers not serious Mara u really hurting us am deeply hurt I want my refund guys stop giving me run around u DE one Hu canceled my order without delivering my email is [protected]@gmail.com

I bought 2(Mobicel phones) on the 21st March 2022 at Game Soshanguve crossing and 1phone started giving me problems and took it in for repairs on the 28th March 2022 as it was still on Warranty. The cashier who assisted did not give me any document/receipt confirming same instead she said we will receive an sms with Reference number, which I did not receive till today's date. A month has passed and haven't heard anything from them. I went to the Store today (4/5/2022) to follow up and I was advised that I won't be assisted as I do not have a receipt which it was not given to me in the first place.

I ordered the Bicycle for my son on the 9th of April already. Its been almost a month later and I still havent even received it. Already paid for it but received nothing. I followed it up with customer service 3 times already. All feedback they can give me is that order was not dispatched yet as they are looking for stock but seems like that is were it stays. Searching for stock for almost a month. Please assist as this was a present for my son.

On december 2021i bought gaming headphones at game store baywest. On 24 april I went to the store for a exchange or repairs. To my shock no one could assist the left side of the headphones doesnt work. Staff standig around but couldnt assist me. Didnt they went for training and very unfriendly. Please game train your staff to be polite. I had to come home with headphone asking me to come back. Poor and bad service. I mean there is a 12 month warranty on the stuff I bought it with my hard earn money.

Settlement payment was made on my account on 30 October 2020 with an amount of R5742.00. Paid via interbank transfer to Game account details which I received on a settlement letter I requested. By now I'm handed over for debt collection. I provided my bank account statement as proof of payment which it was paid from but that doesn't help. I couldn't get the other proof of payment from the bank. Please assist as this has a bad impact on my credit record.

Regards

I placed order on the 8th of April followed up on Monday and today 21st still no responses. I need my refund. Have been on chats for hours with incompetent staff. Order number [protected].

Order was paid electronically. Your service as a big company sucks resolved issues versus unresolved shocking 😑

On the 22nd I was asked to forward my banking details todate no refund has been received. Have been sending dms and Twitter with no luck

I bought a 44 50cc chainsaw machine it's been more than 2 months now is not being repaired I don't know I can't get fully and explanation from the customer service definitely not well treated. This is not for the first time I bought defy stove sometimes early last year I had to wait for almost four months or because the glass shattered and I had no one was corresponding reporting back

Very unhappy. You advertise about a sale on your liqiour and then you dont have the item available and tomorrow the sale ends. In the time that the sale was on there was no items available at all. We wanted to buy 2 gift boxses with glasses included. We went to george game liqiour. There was an african lady working. I ask her to phone mosselbay and knysna game liqiour. She says they have nothing either. So she said there's a truck is coming the monday and she will phone us of it arrives, but she haven't call. So its very frustrating because you advertise a product and then you dont even have it in stock. That's very bad and poor service. We wanted Bains whiskey with 2 glases included for R249 and the Tangerey with a glass included also for R249.So dissapointing. We drove all the way for it aswell to come back dissapointed.

Dear Sir /Madam

I would like to log a complaint regarding poor service I received from staff members at Game Beacon Bay.

I purchased a tv (Hisense) from game store in August 2019 using a credit note received from Hisense because i returned a faulty TV. The second TV purchased at game store stopped working as well, please note that this is the second TV I am returning. For the second tv I lost the till slip but I knew the date i had purchased the TV, I went to Game Beacon bay customer service where I bought the second TV and told them my problem. They lady told me that it will take time to look for the slip so they can log a call with Hisense and I understood that because it is not their problem that I lost my slip.

Days and weeks went by without any contact from game, I kept going back to game so they can speed up the process, they eventually got the slip they logged a call with Hisense. The technician took about three weeks to come to my house to check the fault, after checking the fault he said the part that needs to be replaced but that part could not be ordered because they do not have the part, he said he will send a report to Game for them to apply for credit note on our behalf, that was mid March.

We only got a call from Game on 13 April to collect our TV, the guy that assisted us told us that our model was discontinued therefore they have a latest model which is R8000 and credit note from Hisense is R6000.

They guy at the TV department had such an attitude and told us to get something cheaper, smaller inch or take our cash. I asked him to call his manager, the manager did not even come to me he spoke with the sales guy on the side and the sales guy came back to say the manager says we must pay the R2000 difference. I do not understand why I must pay money I did not budget for as if I am the one at fault for the faulty TV.

I am very much dissapointed at game staff especially the manager for not even coming to me as customer to hear me out.

poor customer service from the ladies at customer service desk, tv sales staff and the manager.

Such a terrible experience I've been barking like a dog for Salton Stove i bought yesterday i was there the attitude i got from the lady manager Stephanie it was disgusting i will never recommend game from any one else in the world you such bad store

I need my money back i need to buy stove somewhere i can't stand this Game nonsense

I went to game they said i must come and collect they gonna swap the stove for me when i get there Quinton said he can't help me i have to take the same stove i think i need to go to the police for a robbery case now how can you treat me like this or else its because im black they let me walk up and down their shop every day

All im getting is disgusting attitude

I asked the supervisor if there was anyone available to help me at the jewelery counter, she just looked at me and said she would call her now. When the girl came she asked very loudly, where is the person that had me called, I stepped out and said hi, can she show me the bangles please, she replied its not 9ct,i said yes I know I want to see it please, very irritated she opened the cabinet, saying to her colleague, is there anyone else that can stand here cause she's loosing sales at the cellphone counter and her pwasa is already in its glory, while I'm standing there deciding which item to choose. I asked what the prices are and she looked at me irritated and took the item and tried to look for the price while making sounds with her teeth or tongue. Eventually she got the price and I asked if I should pay there or at the normal till, she put the items on the counter and said just go pay there. I left. Got to the cashier who was very friendly and I asked if they give gift boxes, she said yes. I had to ask the supervisor who told me they don't have, I told her I just saw and there is enough, she looked like she wanted to swear at me and said she'll call the girl again who had already left. Wow. At that moment I felt so mistreated and handled, I wanted to leave the store. I purchased something for my mother's birthday, I could have gone to another store and they could have lost a sale, which they didn't seem to care about at all. The service was very unpleasant, they were very unfriendly and curt.

I bought a microwave online it was delivered on the 15th of February. I opened the box few days and found the microwave has a dent on the corner. I called them , even sent an email. They told me about 7 day rule. And that they have escalated the matter. Even today they haven't responded. The painful part is that m not using that microwave because m still waiting for their response