General Motors
Reviews and Complaints

April 2016 we were conned by a GM dealership. They used the GM pre-owned certification to do that. We spent over a year trying to get GM to do anything about it. GM used the excuse that they have no control over dealerships. We found that to be not true. Over time and many calls, we found out GM has a company wide rule that does not allow anybody, dealerships included, to help or assist a customer with this matter. We sent letters to Mary Barra and Jeffery Taylor asking for help. Mary passed her letter to the help center. These people get all the phone calls directed to GM, and by their own admission are not allowed to help. The person Mary sent her letter to is one of many I had spoken to earlier. After going thru the steps they use to make you think they are trying to help, I was told again "we are not allowed to help". Then he added if he had any authority he certainly would have done something. Jeffery just called an outside attorney to contact me posing as a GM employee to stall us off for over six months and then admitted he had done nothing to help. We have copies of all the letters that go into much more detail. There is a lot more info we have that explains how wrong this is. You may contact me at [protected].

My 2013 Chevrolet Silverado 4x4 has paint coming off right above the windshield. It is a 3/8" strip in a perfect line came off and is now receding even further upward. My family's business was automotive paint and detail supplies. The dealer said there was no recall on the problem. My dodge pu prior to the Silverado was 18 years old and the paint was never parked inside a garage and the paint looked new. The dealer also told me it's going to cost me almost $1800 to repaint the roof of my pickup. I'm 70 years old and that is a lot of money 💰. Back when I dealt with the public and painters and the problems the could pop up from time to time the manufacturers would acknowledge problems and try and maintain PR with consumers and would help and split the costs and sometimes obsorb the interest repair. This is a initial application problem where the paint did not adhere to primer or surface.

Jan. 18th, 2022, I ordered a 2022 GMC Denali 1500 from Poage Auto Plaza, Quincy Illinois. On February 22nd, 2022, I contacted the GMC dealership to check on the status of the new truck order and I was told it hadn't been ordered but I am now 3rd on the list for new truck orders. I cancelled the order and requested my deposit be returned. Poage Auto Plaza dealership told me they do not return deposits even though the truck was never ordered. I ordered a new 2022 from another dealership and now I am requesting Poage Auto Plaza dealership to return my $500 deposit. I do have a receipt for the $500 deposit and a cancelled check showing I paid the deposit.

Good afternoon,

I have a 2019 SIerra with a 5.3 engine with 78,000 miles. Up until last week, it was a great vehicle. Out of nowhere, I suddenly had a real bad misfire, scary sounding ticking sound and a flashing check engine light. Onstar then told me I needed immediate service. I brought to the nearest dealer and they diagnosed as bad lifters. Once they had it apart, they said the camshaft was damaged and the engine needed either a complete rebuild or replacement. They opted for replacement. The total bill for the repair is over $12000. This happened 4 hours from home while on a business trip requiring a rental car during the duration of the repair.

GM has offered to help with the cost, In spite of being out of warranty, no one should have an engine failure with only 78,000 miles. Out of warranty at this point should mean an alternator, waterpump or brakes. I have owned 15 GM vehicles the last 13 have lasted over 200,00 miles. That is what I have come to expect.

This vehicle was serviced at a local dealership religiously using the proper Dexos oil. It was properly serviced. The mileage is 80% highway miles. Again, there is no reason for this type or repair being needed outside of a true manufacturing defect.

I would like complete reimbursement for the repair. Rental reimbursement would be nice, but I can live with that cost.

I am in the heavy truck parts business and talk to many, many people with pickups. this needs to be resolved properly, or I will become a Ford or Ram customer and everyone will know why.

We have a situation where a vehicle was brought in by a user for its very

first service, a 2021 Chevrolet Suburban. Mileage at service submission was

11,175 km, which is 1,175 km over the 10,000 km stipulated by the

contractor, not General Motors. My research finds that General Motors

prescribes that service be completed at 7,500 miles, which is 12,070 km. The

contractor is now attempting to state that the U.S. Government has voided

the warranty on the vehicle.

Any help provided to the situation would be great.

So disappointed in Chevy and GM in general. I have an HHR where myself and several other HHR owners have had the same problems which clearly indicates a necessary recall but nothing has been done.

My gas line rusted in the same exact spot as everyone else I’ve found with the same problem.

Now also there’s a problem/problems with my manual transmission with the shifter assembly, again countless others having the same issue. The only thing Chevy did about it was discontinue the parts I need. I won’t even go into all the other more minor issues with this car. Truly unacceptable. I will not be buying General Motors products any longer.

I bought a 2019 Chevy Traverse NEW. It only took a few months for the paint on the hood and front of vehicle to chip in multiple spots. I scheduled an appointment when it started to really get bad and was told that I was just outside of my warranty. I told them that I was not out of warranty when I scheduled the appointment and not my fault that they couldn't get me in right away. I was told that I must follow too closely behind people. I primarily drive back roads where traffic is very minimal. Then they told me it was bug acid. I have never had a car do this ever. I broke down and paid to have the hood repainted. The same thing happened. I used to work for a Powder Paint company in Michigan and we dealt with this from time to time with companies that we supplied paint to - automotive manufacturers as well as office furniture producers. They are using a paint that is defective. The crazy thing is that this seems to be an issue that Chevy is refusing to address. I would love for Chevy to step up and take ownership of the problem and offer a paint job or money towards a new vehicle that doesn't do this or simply repaint my vehicle so I can sell it for max value and reimburse me for what I spent a few months ago to repaint my hood. I am in the market for a new vehicle now and probably won't consider Chevy ever again because of this and seeing all of the other posts with the same problem. And I am certain the chipped paint will be held against the value of my vehicle when I go to sell it. Not happy. I have included only a couple of pics below but happy to send more if needed and/or have the dealership review. Also, please let it be known that I baby my cars. I frequently have my car detailed. I also keep my car washed regularly (just in case it was bug acid even though I am certain it is not). I have an insulated garage that I always park in. I am almost always the only person in my car. My job is a Realtor. I show a ton of cottages up north so I am often on back roads or roads with very little traffic so this is definitely not from me following too close. I also owned this vehicle during the beginning of covid. There were many days and especially nights that I was pretty much the only vehicle on the road. I did highlight the more visible paint chips but feel free to zoom in and see how many there really are.

2015 GMC Sierra Denali

Transmission replaced at approximately 52,000 miles under a customer purchased independent warranty with a transmission from GM.. No cost to GM. Within a week the transmission disengages at times between shifts. Revving to [protected] rpms. At approx 3,000 rpms it slams back into gear. Does this very intermittently and tough to duplicate so the dealer can confirm there's a problem. GM won't do a dang thing about this issue until the problem is duplicated with the dealer. Great way to treat your customers GM. No wonder you continue to have so many complaints on line about your transmissions. Admit you have a problem and fix it. Anyone else having this issue please message me.

[protected]@yahoo.com

The black panels that separate the front and rear windows are peeling. The rear window is framed front and back. These panels are peeling, much to my dismay. It started peeling approximately the beginning of January 2022 or there about.

For servicing I take it to Findley Cadillac in Henderson, Nevada 89014.

This is my 3rd vehicle, I love my Cadillac and I take excellent care of it. I’m very proud to drive it and grateful to own it. I receive many compliments on it. People think it’s beautiful and love the color.

Kindest regards,

Toni Lewallen

[protected]

I found an escalade online yesterday with an MSRP of $102,475. After being told by their inventory manager it was available for sale, I expressed I wanted to purchase it and would be in at my appt time of 1:00. I arrived, test drove it in the parking lot and requested we begin the paperwork for purchase. After several minutes, the 15 year sales person came in with a new price on a sheet of paper...which was nearly $144,000! After expressing my shock and disgust, I was told it was a market adjustment/supply and demand. The sales person claimed he would speak to his manager but then was told they just sold the car to someone who sent money through a wire transfer. Now mind you, they knew I was there to purchase the car but I refused to pay $41+ over sticker price. Here we are today, the next day, and the same exact car, stock #C38262, is still listed on their website but now priced at $127,475 with an addendum. The addendum lists a $25,000 mark up for supply and demand. I have saved screen shots of everything. This remains price gouging, which GM discourages, and GM said as much on a price gouging story on the Today show this morning but is well under the $41+presented to me yesterday. Consumers can make complaints directly to GM of dishonest sales practices and price gouging. I am not sure why Crest Cadillac would not sell me this car at the listed MSRP but wanted to warn anyone else what Crest Cadillac may try to pull on you. But maybe its just females they do this to. Buyers beware. I checked with other Cadillac dealers in Texas and they expressed only a $10K mark up at most.

I bought a used 2015 Chevy Silverado that I ended up finding out had a recall on a Takata airbag that is, essentially, a shrapnel grenade. In the event of deployment the airbag will launch shrapnel into the cab and potentially cause death or bodily harm to the occupants.

A little background info...Takata was fined into bankruptcy for distributing faulty airbags that ended up murdering/maiming occupants of the vehicles they were installed in. GM now has to foot the bill for the recall. Due to the high cost AND with the knowledge of the deaths and injuries the airbags caused, GM tried to get out of replacing the airbags stating "We believe a recall of these vehicles is not warranted based on the factual and scientific record," so basically GM would rather its consumers die or be blinded by shrapnel than pay to fix the problem they facilitated. They only agreed to do so because the The National Highway Traffic Safety Administration forced their hand. The problem is there is no time restriction to have it done by so they have no incentive to take care of the issue anytime soon. What I find odd is the recall on those death trap airbags started in 2013 but GM was still installing them in 2015.

My complaint: After learning about all of the above information I have tried to reach out to the GM corporate number to ask if there is any liability on their end in the event of a death or injury that happens as a result of the safety issue with the recall airbag, which they refused to answer. They always "escalate" the question to someone else who will contact you in 24-48 hours, then if that person actually calls you back they will refuse to answer any questions and then "escalate" the question to someone else who will contact you in 24-48 hours. This is a never ending cycle. I have been stuck in this irritating rotation for two weeks now, in fact, I just got escalated for another 24-48 hour wait just today! The person I spoke with today (Matthew) was intentionally interrupting me and asking rhetorical questions that didn't have anything to do with why I was calling. It was clear he was not there to try to help, but rather just be immature, unprofessional and attempt to agitate.

I have been informed by multiple representatives that my question of liability DOES have an answer, and there IS a department that can answer the question BUT only in the event of an accident. It sounded so weird the first time I heard it I assumed they must be mistaken but it seems to be true, the only way GM will let you know if they will have any liability for their product murdering or maiming you or another occupant of your vehicle is if shrapnel tears through your flesh and you are lucky enough to live long enough to inquire about it.

On Sunday 2/14/22, I found a 2022 ZL1 Camaro for sale on Autotrader at Miami Lakes Chevrolet. I went to Miami Lakes website, it showed MSRP, as well as a discounted amount (see attached screen shots). I also went to a calculator based on Miami Lakes price, and had it calculate price with taxes. I forwarded email to Miami Lakes, with my information, saying I wished to purchase the car. I then received a call from Adam Marcus Internet Customer Relations Manager, who informed me that was not the price of the car. He told me it was $10,000 more, which I said that is false advertising. He then transferred me to another sales rep(?), who did not give me his name, he also told me that the price was 10 to 15, thousand more than advertised. I also responded that this was not the advertised price. I asked him why, which he could never give an answer for. He kept changing the subject to shortages of ZL1s, we can sell the car at whatever price they wanted to, car was in transit, which I kept bringing him back then why was it advertised like that on Miami Lakes site. Which he could not ever answer. I hope GM does not condone this type of false advertisement of their product. All other dealers I have looked at either say, price increase over MSRP, or contact dealer for adjusted price, which is the way this should be handled, not advertising in a false manner. I hope GM will reprimand Miami Lakes for poor and actually illegal activity when it comes to advertising. Thank you for reviewing this

Garry Lawson

Sweeney Review

This review is for their service dept only. They over book on appointments! Do not offer appointments which are prompt! Keep people waiting longer than any doctors office i have been in before (4 hr.) to change oil and put auto on OBD ll ! Once on OBD ll was told about a sensor being bad but they have to order it in. The female in the service dept arguing with customer and making excuses about why it took 4+ hours to accomplish this with the customer! She was not even the service person I was dealing with ! Never would I recommend having your car serviced there unless you pack a lunch and over night bag! Now we are being told that Sweeney will not deal with us again on any service issue, even the extended warranty~! Was told I was cussing at them, not true! Lying about what was said, not honoring the warranty they sold a customer will for sure make me and all the friends I tell how the Sweeney dealership is in Boardman Ohio. I wonder what Dough Sweeney thinks?

John

[protected]

i have a 2021 chev 3 liter diesel. i put it in last friday for an oil change, window wipers changed and a rear shocked inspected. i was charged 130$ for my second oil change cause they say it expired.i was told 2 free oil changes when i bought it. even though my truck was still 15 % life left, which is what i was going by. and the fact that when you make an appointment here it takes 2 to 3 weeks to get your truck in. i questioned the service tech and was told there is nothing he can do about it. to top it all off i was charged only 18 $ labour for an oil change but was charged 30$ labour to change my windiw wipers! this makes no sence at all! we live in a remote area {labrador city, nl canada} and there is just one dealer and our service is [censored]!

we purchased a 2021 Encore last February from Golling and we were told that our first service would be complimentary. We moved from Oxford to Wyandotte and I was told the complimentary service could be performed by any dealer. The closest to us is Moran in Taylor. My wife called and made an appointment. On the day of the appointment they called my wife to make sure the lug nut key was left in the console. After she spent 15 minutes looking for it we determined we don't have locking lugs. Once she arrived for her appointment she was informed that the complimentary service had expired February 1st. Ironically my interest in purchasing another GM product expired at the same time. Interestingly, they waited until she arrived in person to let her know she would have to pay. I hope your profit margin is really high on an oil change . . . .

Ed Schilling

[protected]@gmail.com

We lease 2020 gmc terrain and as we were pulling into our garage our transmission locked up. It took 6 days and 12 tow trucks that came to the house before they got the right tuck to be able to safely take to the dealership. Roadside mgr called and apologized and offered a hundred $s which sounded like $800 for our inconvenience and we accepted. Then we received $100 and I called roadside and complained an a mgr agreed that it did sound like $800 and was unable to offer us $200 additional that we still haven't received but any additional monies would have to come from GMC. We have loyal customers since the 1970s. we loss 3 days of wages and the entire weekend and another week to get parts to repair the vehicle. Also sent a complaint letter 5/6 weeks ago to your Michigan address that I was given by roadside and have had no response. Richard and Sandra Leonard

On 11/08/2021 I purchased a 2015 Buick Encore with 84,383 miles from a local dealer based on the good rating and a excellent carfax report for the vehicle except I didn't dig deep enough to find that the turbo has several issues on this model. I normally don't buy a GM product because of their lack of making a quality car so I did decide to by a Buick anyway. 2 months into the purchase the turbo went out the total cost to repair over $5000 part of the problem the turbo had a crack in the wastegate housing that goes into the exhaust which GM said that was a normal crack but the problem was that there were several cracks that cause the turbo to lose pressure from the waste gate not sealing under pressure. GM new about this as well as the heater assembly that is all related to this. I have Pictures of the wastegate and kept all receipts. This is why I have little faith in GM products even though my relatives worked for GM many years ago. Not sure there's anything I can do but this issue but there should have been a recall on the turbo. But I will not purchase a GM car again I will stick to my Honda or Toyota.

The drivers door and front fender rub when opening and closing. I took the car to dealer and they had it a week without repairing and actually did some minor further damage. The car has like 200 miles on it. Flow Cadillac is the dealer in Winston Salem, NC.

I ended up leaving it for for another week and may get it back later next week.

It is in their body shop currently.

They also said touch up paint was not available for repairs but I informed them I had touch up paint in glove box.

I paid well over $40K for this car and already having assembly line defect problems.

I have a 2019 Buick Envision with 15, 900, miles, The heater quit working, the temperature guage would not get of C and the oil pressure guage would not work, I called AAA and had to towed to the nearest GM facility. which was on a sunday Morning, On the next day MOnday I called the dealership and requested a loaner, as they told me they would not be able to look at my vehicle until Tuesday, They did not have a vehicle for me. I called back on Tuesday and they stated they are trying to get one back in and Maybe I could try Enterprise as it would also have to be a GM product and I would have to pay for it and then I would get reimbursed by GM, they ran diagnostic on my vehicle on Tuesday and found that they would have to order part and it would be at least two days for the part to come in., Enterprise when I tried to register for a vehicle they were out two days to reserve one, I live in the country so just not any vehicle would do, I chatted with Buick on Tues and the told me to contact customer care at the dealer ship which I did they transferred me to the Service, No help there, I called on Tues they stated they were working on trying to find me one, Finally I called again on Wed and they stated they found one and I could pick it up in the afternoon, I stated how am I suppose to get there? The stated they would send a shuttle at my place of work and pick me up at 2 pm, 2 :25 came and went and no shuttle, I called the dealership back and they stated OH were we suppose to send someone. I was getting madder by the minute. I stated I could pick it up in the AM on thurs, The more I thought about it, They can bring me the vehicle, I called and left a message to the service manager at 3:15 and it is now 5 pm and I have not heard nothing, I chatted with BUick and they have given me a case number,

I purchased the car at Carmax in West Haven, CT 09/18/2019 with 21, 895 miles. 1/21/2022 - I have on the vehicle now 31, 650 miles. I brought it into AAMCO 1801 W. Atlantic Ave. Delray Beach, FL and the Moti, the technician, found that the torque converter on the transmission might be bad, but he would take the transmission apart, part by part to make sure there is no other issue with it. When he took the fluid pan down and showed me that there were chucks of metal in the pan. He said he has never seen any chucks of that size in the pans before and that is why he will be checking the entire transmission to be sure that these particles have not done any other damage to the transmission or any other parts of the vehicle. The technician told me that the 8 speed transmission from GM have had problems since they came out. They have inferior parts and metals to them. He has seen more issues and replaced more of these transmissions then others. My complaint is the faulty manufacturing of parts in this transmission. I don't want it to happen again in the future, though I did buy an extended warranty that expires 9/2024 on the car, but at 31k miles this should not have happened. I would like to issue a lemon law on this part. Consumers pay enough for these vehicles that they should not be manufactured with inferior parts that will cause problems while the cars are either new or used with hardly any mileage on it. My email address is: [protected]@icloud.com for future correspondence. My cell: [protected]