General Motors
Reviews and Complaints

I own a 2015 Chevy Trax. My audible system went out. My seat belt doesn't chime if left unbulked. I can not use on star, my back up warning no longer goes off to warn of danger. I have no sound coming from radio just the base. I can no longer use my hand free set. if key if left in it doesn't chime. My blinkers no longer make sound when being used. There are 2 known recalls Chevy recall 17130 /NHTSA Campaign # 16V257000
and Chevy recall 45340/NHTSA Campaign # 16V422000. They said this ticket is closed on my car which is funny because I never had these issues in 2016 They had to fix my On star because my map no longer showed on the display. So GMC/Autonation Chevy on US 19 in South Clearwater rather have a car that has saftery isses instead of addressing a know problem with the vechicle. I have been dealing with Autonation Chevy since 7/1/19 and now on the phone with GMC customer service for the 3rd time 7/31/2019. I just want my car fixed. I'm not asking for anything other then them to fix my vechicle.
Julie Cresswell Pritchett

Worked for Gm 1977 in tonowanda ny summer before college. Neighbor was Gm management. Driven Gm or Gmc pickups since then. I never had so much trouble as now. Truck has been in shop for oil leaks many times and just 15 months old. Dealership has been great and I have bought many from them. This truck is a lemon. Talked with fellow construction co. owners and found they had engine problems also. The engine has a problem and my guess is that the seal leaking is not the seals fault. I talked with sales manager ( several repairs ago ) and voiced my worries. I asked him to price up another truck but to slide into another comparable was a extra $18, 000.
I now hope that you will help get me into a new truck as I have lost lots of time and afraid I will not continue my long track of being a chevy guy. Or sticking up against my tundra and ford buddy's. Not looking for free and willing to be in the game but I am sick of the problem that has been fixed several times and yet not fixed at all! It's not the mechanic or dealership. It's the truck and furthermore the tranny has been removed a couple times due to the engine problem. This isn't NASCAR!' Thankyou for your consideration and help. Gregg Wershoven.

I am the proud owner of a 2007 Buick Lucerne, have had very few problems. I don't drive much, 2500 miles per year. I bought the car new in 2007. It has about 30, 000 miles now. One annoying problem I have is the rims leak air and the tires have to be reinflated every 2-3 weeks. I've had the car back to the dealership many times, along with a local auto repair shop. They always say it is corrosion on the rims. They have been ground and buffed, but air leakage still comes back. I recently bought new tires from the dealership and the problem continues to exists. What can be done to resolve the issue? Do the rims need to be scrapped and replaced?

The rims were an extra charge when I purchased the car. Seventeen inch aluminum chrome wheels, $750.00 extra charge on the sticker.

Reference info:
VIN 1G4HD57297U208095

Dealer delivered to:
Velde Supercentre, Inc.
2220 N 8th Street
Pekin, Illinois 61554-1543

Sincerely,
Denise H Myers
4802 Wanda Avenue
Bartonville, Illinois 61607
[protected]
[protected]@gmail.com

While driving, the Power-Steering assist on my 2015 Chevy Silverado would often times stop working temporarily (for about a second or two, ) then suddenly come back on. I had only noticed it at lower speeds when turning onto a street or into a parking space. It seemed to happen more often when the air conditioner was on. Also, both display monitors (center console and smaller driver's monitor) would go blank when this happened along with several other electrical systems like stabilitrac. Needless to say, this is certainly a safety issue - especially with my family in the vehicle and repairs absolutely had to be made.
A little over two weeks ago, I took my Silverado to the Dealership that I purchased it from and they told me the repairs would cost over $850.00. They replaced the positive and negative cables and replaced my battery for $164.95 (that I don't believe I needed.)
The electrical failure issue causing the loss of Power-Steering assist and other display and electrical systems with my Silverado is 100 percent consistent with the one that prompted the recall of several hundred thousand 2014, and over 1 million 2015 GM vehicles, but the dealership told me that my 2015 Silverado was not among those recalled and that I had to pay the $850.00 for the repair! How could this be as it seems obvious that this is exactly the same problem described in exactly the same way causing the exact same issues with the same year, make and model as my Silverado? Additionally, this system failure is not due to wear, normal maintenance, or any other expected parts replacement that should be performed on a 4 year old vehicle with only 32K miles on it, so how can I be expected to pay for this defect? Of course I had no choice but to pay them since I needed my vehicle back for work and such.
I'm sure you can understand my frustration and I'm hoping you can help me to a resolution with reimbursement of these charges. I'm wondering if there might be a mix up with my truck's VIN number, or if it was somehow accidentally left out of the recall spectrum. I love my 2015 Silverado and up until this point have been very happy with my experience with GM. I'm hoping to continue to be a GM customer in the future.
I'd be happy to send you a copy of the receipt of repair that is dated (7/11/19), along with a picture of the VIN from my vehicle. (I must say, the number "5" on my VIN plate looks peculiar, but that might just be the way they are printed.)
My VIN is:1GCVKRECXFZ153044
BLACK 2015 CHEVROLET SILVERADO
Thank you for your attention and help with this situation.

Four months or so after canceling my Protection Plan in favor of the free basic plan, every startup of the vehicle brings an audio announcement that "this vehicle is connected by OnStar to limited services". It does seem that the problem started when I first used the usb port and connected to car play via my new iphone...which is why I reduced my plan in the first place. I have made at least a dozen calls, most from the car, to OnStar tech support where they would try to send the trigger to stop the announcement. Several times it does seem fixed for a few starts which I confirm with the Rep via my non-bluetooth connected cell phone; but the announcement always returns withing minutes or so when i restart the car..especially with the cell phone back on bluetooth.I have gotten as far as level 3 tech support and rec'd an e-mail from them telling me to call sales and upgrade my plan to get rid of the announcement. This is unacceptable solution and cosumer coercion. Not looking for a free upgrade.Don't need it, but would solve problem.
Owners manual says every 60 days on basic is ok. If i pull OnStar fuse, i loose HF speaker. Please respond. This is a leased car and I can't go to GM again this way.

Want to buy a new truck gmc/sierra/chev Silverado your lack of imagination of interior color choices in just incredible black or dark grey black/s... brown I have always bought Chevrolet Tahoe Silverado sierra accadia limited in lighter to medium grey neat and clean look . I am very disappointed in Chevrolet have to start looking at Toyota ford dodge, cannot even order I think the color planner needs to get there stuff together $60, 000.00 and no color options stop doing what is easiest!

I'm not one to complain a lot, normally I can get things resolved fairly easily. My problem isn't my own as much as it is for a family member and the things he's experienced with Hertrich Dealerships trying to purchase a vehicle. Back in 2017, he found what he thought was THE PERFECT GMC four wheel drive pickup for himself and family, turned out to be a nightmare. The purchase deal was, extremely good, however, the truck itself was a nightmare, that and the refusal of the SO CALLED service department at the Seaford location. The dealership had installed a suspension lift (rather they had an outside vendor do the actual work), added custom wheels and larger tires that appealed to my sons tastes. The suspension lift was a total joke in that, within a couple weeks it was visible that more than any type of NORMAL outer tire wear was occurring. The truck was taken back for repairs, those repairs were again, a joke. After the threat of involving legal counsel and a possible litigation, the dealership agreed to take back the truck and trade it for another truck. Forwarding 2 years, he was desiring a newer model of 2019. He located a truck of his desires located at the Easton location, asked me to inquire if the Salisbury dealership could possibly have the truck transferred and make the purchase occur. Apparently the truck was still showing online as being in Easton but, had been sold. Salisbury group located another, SUPPOSEDLY LOCATED IN EASTON, identical in model and options, just a different color. My son rearranged his schedule so that he could drive to Salisbury (he resides in Ocean Pines), test drive the vehicle and sit down to make a deal on it. This was all to occur on todays date 7/29/2019, the special pricing advertised for the vehicle was ending 7/31/2019, it HAD to be sold BY that date or the special pricing went away. This morning at approximately 8:30 am, I was notified that, that particular truck, WASN'T EVEN AT THE EASTON LOCATION, HAD NEVER ARRIVED YET, even though it already had a dealer stock number and was appearing TO BE at the Easton location. Once again, Hertrich's has let my son down with it's business practices. I'm sure that this mailing will simply be deleted by whomever bothers to read it, but I felt compelled to vent my frustrations. Being that my family members are ALL owners of vehicles from the Hertrich Group, and have bought MANY vehicles over the years, though most were bought through the Salisbury location when it was under the Price Group, I was hoping a little consideration would be extended to us, but as pretty normal by most large businesses, the customers are just a number, they're not important.

Rack and pinion makes popping noise when parked and turning steering wheel left and right. Seems a very common problem on all these truck from what I've read on various websites. My truck (2015 Silverado) has 45000 miles on it now but had around 37000 miles when the truck started making the noise. My neighbor has a 2014 Silverado 1500 with same problem. Why is their not a recall on these faulty parts?

Did anyone else take notice of the monitoring system for complaints and the rating for gm products.
They have 1079 complaints
They zero pending, = a yeah right
But here is the real kicker
They have "3" resolved, yep a whopping "3"
I could go into how my gm gmc denali industrial grade truck with 36, 000 miles is falling apart, or how it started to happen around 32 or 33, 000
Or, how the customer service rep, basically told me that their extended warranty that they con people into buying, is a scam. You think it continues the bumper to bumper but it doesn't cover anything gm can find to deem as cosmetic. Like dash board cracking, chrome peeling off of anything on the vehicle and even said the paints or anything relating to the appearance of the vehicle.
No reason to go into all that, I think the complaints numbers and the resolved pretty much says it all.
Do want to offer advice, do not base your next vehicle search on what you read from review sites. Do a deeper drive into the reviews from any sites that offer customer reviews,. Read the 1 and 2 star ratings, take them seriously. If there are serious or repeatable problem you will discover them. Plus you'll get a good feeling for what the customer service really is like and how they will treat you. 4 and 5 star are mostly from people who in allot of cases respond about a vehicle they bought and were given a 25 dollar gift certificate for going online and filling it out. They owned it a month or less. Another big mistake is allowing the vehicle you think looks the best over rule all logical reasoning. You must no what other owners think and know about the vehicle your about to invest in deeply in for 5 to 6 yrs. Most cases allot of monthly income committed and to be a few months in or even a yr or two and have to live with buyer regret, because rushed in and you bought it cause it looked good

I am writing to you with a concern regarding customer service. I have been a loyal GM purchaser in Oshawa all of my life (even with the announcement of the plant closure in Oshawa). My father and uncles were also loyal GM workers until they retired and continue to purchase GM products. We are certainly a GM family.

I purchased a new Chev. Traxx in June 2017. At the time of purchase, I was not given any "extras" or "incentives" which is fine but I know many people who purchase non GM vehicles and get many extras thrown in.

I was told that all vehicles come with 4 free oil changes. In mid June 2019, a service tech from Roy Nichols called to schedule my last free oil change. On June 25, 2019, I called Roy Nichols in Courtice (where I purchased the vehicle) to arrange for my last free oil change. The service tech did inform me that I did in fact have one free oil change left. I asked if I could bring the car in one day after work (after 5 pm). She arranged the service for Thursday, July 4, 2019 at 5:30 pm. On July 4th, I arrived at Roy Nichols and the service tech took down my information. She then informed me that my "free" oil change expired on June 30, 2019 (4 days ago) and that I would in fact have to pay $64.99 plus taxes. I said that the service tech who called me said I did have a free one and did not tell me that it would expire. She said that the person probably didn't look at the date of expiration and She said that there was nothing she could do and that I would have to pay.

I find this very disappointing that they would not honour the oil change (especially since they did not tell me it would expire - if I had known, I would have made sure I came in before June 30) and also that they would demand $64.99. I had absolutely no money that week and had to leave without the oil change. I am very disheartened that Roy Nichols would risk losing a valued customer over an oil change and that they would not be more accommodating. I am very disappointed with their lack of care towards their customers.

I recently went with a friend who purchased a vehicle from Hyundai and was very impressed - she was offered (without asking) free oil changes for 7 years, free weather tech mats, $500 gas card, free detailing on the car, and free paint protector. The salesman was extremely polite and accommodating. I was shocked that the GM service tech couldn't even honour my oil change - what a difference in customer service!

Because of this customer service, I will re-evaluate whether or not I will purchase another GM vehicle which makes me very sad actually as I have never once considered going elsewhere.

Sincerely,
Lisa Osmond
164 Baldwin Court
Oshawa, Ontario L1H 6H3
[protected]

I added this 2002 Corvette Z06 to my collection of cars almost ten years ago and have only driven it 132 miles. This Corvette has 51, 000 actual miles on it and for approximately a month the car will not move more than about two feet until the engine stalls. It will restart immediately and move another two feet before stalling. This car was recalled in 2004, and now has been at Berglund Chevrolet in Roanoke, Virginia for two weeks. The mechanics at Berglund have replaced two electrical harnesses which has not cured the stalling problem. I have found though researching this problem on the internet that the stalling issue is very common with the C5 series Corvettes and General Motors has refused any help with fixing my car. There is no doubt in my mind that this problem is in fact a result of GM's poor engineering and inferior parts which GM must be aware of, yet GM has turned their back on me. I have been a Chevrolet guy my entire life and I am now 79 years old and have owned Corvettes since 1962, and I am not only disappointed with the ongoing unresolved problems, but more so upset with the position GM is taking with this problem of their making. There is not a stronger fan of Corvettes than me. My wife and I currently own forty three Corvettes plus several other cars in our private collection, and to have GM ignore this serious problem with their top of the line cars is insulting to the devoted customers of GM like my wife and me. Your total disregard for your responsibility to stand behind your product and assist your lifelong customers has made me beyond angry.

Roger W. Abshire
187 Falling Branch Rd.
Floyd, Va. 24091

[protected]

2016 Acadia has 49K miles. The power steering pump and additional parts failed. Took to Chevy dealership. Not covered under warranty. Having to spend over $1, 000.00 for repairs. This is a known GM issue with the Acadia. Some customers are receiving credits and discounts in some way shape or form. It is unacceptable for GM to not recall on a known issue, especially one this expensive to repair. I have owned multiple GM vehicles over the last 23 years and if help is not received I will never purchase another GM product.

Brett Yates
[protected]
[protected]@protonmail.com

We retired and purchased our new 2019 Denali 3500 the end of February this year and unfortunately were involved in an accident 2 weeks later. Since then the truck has been sitting outside at a body shop waiting for a wiring harness. The 5th wheel that we also bought so that we could start our retirement by traveling the USA just sits next to the house because we have no way to move it. We have now been told that it will be sometime in September before the part is available due to the current recall. This means that we will have waited over 6 months to get our brand new truck repaired because GMC didn't have the parts to fix it. I have been a loyal GM owner for over 50 years, as was my father, and I have never heard of anything like this.

I purchased a 2016 Chevy Cruze LT in January 2018. I have an issue with the car just cutting off while driving. Thankfully I am able to coast off the road. I have to turn the vehicle off and restart. Once I restart the vehicle I am able to continue driving. This is a safety issue and I do not feel safe driving my 2016 Chevy Cruze LT. I checked to see if there are any recalls for this and was unable to locate any. However, I did notice that this is an issue for other drivers as well. I am requesting that GM pays to have a dealership close to my proximity make any repairs necessary to make my driving experience safe.

RE: 2010 CHEVY MALIBU 6T40 TRANSMISSION COMPLAINT
Dear GM Consumer Complaint Department,
In 2011 we bought a 2010 Chevy Malibu from Hank Graff in Davison, MI with an extended warranty. All and all the Malibu has been a good car. Recently the 6T40 transmission went out on it. It does have miles on it.
What is upsetting to me is how your company knew that this transmission 6T40 had a bad wave plate in it and that you never recalled these models.
I am on a fixed income and this is very expensive to fix and replace. I know that your company is fully aware of this problem and the cost of replacement.
On the consumer complaint forums there are hundreds of complaints about it.
So now I am stuck with over $2, 500 in costs with limited income. I am on SSDI and have a part time job.
Our car is now at Cutrate Auto in Lapeer being serviced at our expense. It would be nice if you compensated some of the cost for this repair for me.
The mechanic and the owner said that this should have been recalled.

Recently, I started noticing that my 2008 Cadillac CTS 3.6V was not running up to par. The check engine light came on and read P0346, P0442, P0087, P029D, P0089, P2601, P0024, and P0021. Previous to this my check engine light came on and read P0017 Crankshaft Position - Camshaft Position Correlation (Bank 1 Sensor B) and then It backfired when I filled my tank and would run extremely rough right after.
My car is in excellent condition and I do everything possible to keep it that way from the engine to the body and interior of the car. I am the second owner and some of the things that are brand new include crankshaft, camshaft bank 1 and bank 2, new tensioner, water pump, coil packs and spark plugs, alternator updated all within the last two years. The oil is changed regularly and is tuned up on a scheduled basis.

I came across the 1040C- Special Coverage Adjustment- Timing Chain Wear

" General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year GMC Acadia or Saturn OUTLOOK; 2007-2009 model year Cadillac CTS, SRX, or STS; 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, or Saturn OUTLOOK vehicle, equipped with a 2.8L/3.6L V6 engine, within 10 years of the date your vehicle was originally placed in service or 120, 000 miles (193, 000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program."

I called GM and the Representative I spoke with looked this up and explained that it is expired for my vehicle. However, depending on the circumstances in some cases they can offer some assistance. He gave me a case number and offered a service voucher to use toward the diagnostics.

I scheduled a appointment and made them aware of this whole situation at my preferred Cadillac service center at Bob Moore Cadillac in Edmond, OK. My service adviser was Paul after two days went by, he called to inform me there where four problems one of witch the timing chain needed to be replaced. At that point I asked him what I can do for Cadillac to take care of the replacement cost. He said he would meet with an adviser that has the authority to approve this and that would be the next day. I didn't hear back for three days. I called to see what was going on and he told me we are waiting to get a decision back from Cadillac for the pre-authorization. Almost a week later Paul calls me to tell me they did not approve any assistance that they base the decision on how many miles the vehicle has, service history, and other factors. The fact that Cadillac knows they made this mistake when the vehicle was made and even extended the warranty for the models effected has me furious that they expect me to pay to fix a problem I did not cause. I have never even heard of a timing chain needing to be replaced on any car at 130, 00 miles.

To top this off when I went to pick up my car from the dealership, mind you I had a brand new paint job 3 months ago, they left scratches where they were leaning to look at the engine. My white interior had a dirty oil spots on the top by the driver side door. To be a high end luxury car maker I expected way more then what I am currently having to deal with.

"Special Coverage Adjustment Programs"

"Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN."

"Your Cadillac dealer is best equipped to provide all of your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis If your problem has not been resolved to your satisfaction follow the "Customer Satisfaction Procedure"

this is Re: 2000 Tahoe motor replacement...Paul Maxfield, Lamb Chevrolet Prescott Az.
I called last week to customer service...talked with Alexis?...was told an advanced customer service supervisor would call me by Friday...no one has called. I need information to file for reimbursement for $ spent when my warranteed motor left me stranded. It is being repaired at Lamb Chevrolet in Prescott Az...maybe, it has been in the shop over a month! Could you live without your vehicle this long?..I am a senior, Vet in not so good health. They say they have everything but a crankshaft as there is some problem at Detroit parts house?...anyway, i would like a supervisor to call me about filing for my reimbursement...[protected]@ [protected]

engine light came on. fuel gauge showed empty. made dealer appointment.

dealer claimed that gas line was damaged by animals of some sort.

dont feel that was possible. wire looked damaged by corrosion or old age.

want my $363. reimbursed as i have only 23, 000 on this silverado.

please advise

LUCK CHEVROLET (dealer)
ASHLAND, VA

CARL SHELTON [protected] {customer}

vin #3GCUKREC7HG254086

date 7/11/2019

Good Morning,

My name is Charles Patillo and I am writing about behavior that I believe was unethical by a Service Advisor at Jerry's Chevrolet in Baltimore, Maryland on June 18, 2019. The service advisor's name was Britany Helewicz. On the above date, my daughter took my 2015 Chevrolet Camaro to receive an oil and filter change. Her instructions were to get regular oil during the repair. Upon her arrival at the dealership, the service advisor tried to upsell her to buy synthetic oil instead of regular oil for the oil change. My daughter promptly replied, "no, my dad asked me to get regular oil during this oil change." The service advisor then advised my daughter that her only option was to get synthetic oil during the oil change because she had gotten synthetic oil before and once you get synthetic oil in an engine then you can never go back to regular oil. The service advisor went on to say that the engine would lock up and the vehicle would require a new engine if she didn't buy the synthetic oil for the oil change. Knowing no better, my daughter paid for the synthetic oil change. Now, I understand the art of upselling and giving the benefits of using synthetic oil in vehicles, but I believe the service advisor took the naivety of a young consumer and gave mis-information. I have personally worked in the automotive industry for over 20 years as a District Manager, Area Manager, and Corporate Trainer for one of the Big 3 American car companies, so I am familiar with sales, service, and parts processes for GM, Ford, and Fiat-Chrysler. I have even purchased over $100, 000 worth of vehicles from GM in the last four years. (2015 Camaro and 2019 Tahoe). From my own experience, I know that synthetic oil has its benefits, but it is not required for the life of the vehicle once it is used as your service advisor told my daughter. There are always cheaper and faster alternatives to dealership service and parts departments, but I believe the expertise and customer service that corporate locations offer far outweighs the cost and inconvenience that sometimes come with them. Due to the mis-information the employee gave my daughter, I am requesting a refund of $77.52. I hope to continue to do business with Chevy as I am preparing to purchase a new car for my son in the next 90 days. Up until this incident, my confidence and my interactions with General Motors and its dealer have been great. I am hoping you will restore this confidence.
Attached you will find the receipts and copies of the repair order. Thank you for your time.

Charles L. Patillo
14214 Sawmill Ct
Phoenix, MD 21131

[protected]