Goodwill Industries
Reviews and Complaints

North Georgia Goodwill stores engage in "Bait" advertising [FTC / CFR Title 16] . Signs posted throughout all 30 or so Goodwill retail stores located within 25 miles of Atlanta, GA, post signs on the shelving in all of the Book sections clearly stating the pricing for hardback books: Children - $1.51 / Adult - $2.92. But, no section of the shelving is marked "Children's Books" - nor is any section ever labelled "Adult Books" - "hardcover", or "paperback". And yet, after spending 20 or 30 minutes sorting through a jumble of hundreds of all sorts of books (recipe, fiction, education, travel, etc.) scattered across several shelving sections and selecting a handful of Children's hardback books the Goodwill cashier will ring up each title at $2.92 - the full price of an adult hardback book - and not the store posted price of $1.51 for Children's hardback books. None of the individual titles are specially marked at any price and yet, each book has a "blank" colored price tag attached to it by Goodwill employees at each store location. When the error is pointed out to the Goodwill cashier and the manager is called to correct the entry, the Goodwill manager's explanation is typically "We want more for some books". Again, the posted signs do not read "most books" or "some books" are $1.51 - but that Children's Hardback books are $1.51. When I point out that the Publisher lists the title as "children's" as does Barnes & Noble, Second & Charles, Half Price Books, Amazon, eBay, CostCo, Sam's Club, the public library, and the local school system - and sometimes on the book itself - the manager insists that any book on the "adult bookshelf" costs more - but again - there is NO shelf marked "Adult Books - $2.92". What I object to is (1) any Goodwill cashier doubling the price of an item at the register; and (2) any Goodwill manager trying to claim that a "Children's Book" is not a "Children's Book". If it's not against the law for a cashier to ring up a higher price than the one posted in the store, or to misrepresent the qualities of the item being sold - then it should be. Check out "Bait Advertising" on the FTC web site and see if you don't agree that this is an illegal retail practice by Goodwill stores - it's not a "mistake" or an "isolated incident" - it is a deceptive practice.

One of the Goodwill posted BOOKS PRICE LIST sign did not upload with the original posting. Here it is again - and to repeat - None (0) of the children's hardback books that I was charged $2.92 for were "specially marked" and the only tendered explanation from the Goodwill store manage was that "we want more money for some books". And as an added bonus - the Goodwill manager claimed to have prior retail management experience! Yikes!

North Georgia Goodwill stores engage in "Bait" advertising [FTC / CFR Title 16] . Signs posted throughout all 30 or so Goodwill retail stores located within 25 miles of Atlanta, GA, post signs on the shelving in all of the Book sections clearly stating the pricing for hardback books: Children - $1.51 / Adult - $2.92. But, no section of the shelving is marked "Children's Books" - nor is any section ever labelled "Adult Books" - "hardcover", or "paperback". And yet, after spending 20 or 30 minutes sorting through a jumble of hundreds of all sorts of books (recipe, fiction, education, travel, etc.) scattered across several shelving sections and selecting a handful of Children's hardback books the Goodwill cashier will ring up each title at $2.92 - the full price of an adult hardback book - and not the store posted price of $1.51 for Children's hardback books. None of the individual titles are specially marked at any price and yet, each book has a "blank" colored price tag attached to it by Goodwill employees at each store location. When the error is pointed out to the Goodwill cashier and the manager is called to correct the entry, the Goodwill manager's explanation is typically "We want more for some books". Again, the posted signs do not read "most books" or "some books" are $1.51 - but that Children's Hardback books are $1.51. When I point out that the Publisher lists the title as "children's" as does Barnes & Noble, Second & Charles, Half Price Books, Amazon, eBay, CostCo, Sam's Club, the public library, and the local school system - and sometimes on the book itself - the manager insists that any book on the "adult bookshelf" costs more - but again - there is NO shelf marked "Adult Books - $2.92". What I object to is (1) any Goodwill cashier doubling the price of an item at the register; and (2) any Goodwill manager trying to claim that a "Children's Book" is not a "Children's Book". If it's not against the law for a cashier to ring up a higher price than the one posted in the store, or to misrepresent the qualities of the item being sold - then it should be. Check out "Bait Advertising" on the FTC web site and see if you don't agree that this is an illegal retail practice by Goodwill stores - it's not a "mistake" or an "isolated incident" - it is a deceptive practice. https://www.ecfr.gov/cgi-bin/text-idx?SID=d9f93df5b3a9d234e03c57dd21a00c60&mc=true&tpl=/ecfrbrowse/Title16/16cfr238_main_02.tpl

Thing is- it's on private property. They don't have to sell you anything at all. They can charge whatever they want for it. Little children and adults both tamper with or switch tickets all the time. There are also pricing guidelines. It is their property until the money changes hands. They have every right to charge the correct price for each and every one of their items. It is also illegal to dumpster dive there as well. It is like I said on private property and they will prosecute those that do in a heartbeat.

This morning I accidentally saw the attached public post on the Facebook page of Lilian Kania, Goodwill Center Manager of the Murray, Ky and former Mayfield, Ky stores. I started putting things together and reading more and am outraged Mrs. Kania publicly humiliated a Goodwill employee on a public forum in 2012.

I do not personally know Mrs. Kania but, through her Facebook posts Mrs. Kania has shown me what type of person and Goodwill Center Manager she is. However, I do know the Assistant Manager that Mrs. Kania was referencing on Facebook.

The business decision that Mrs. Kania made public should had been kept private. As a manager of Goodwill Mrs. Kania was extremely unprofessional and egregious in her actions. Mrs. Kania spoke of demoting her Assistant Manager to the lowest of low as a production clerk and Mrs. Kania stated on her personal Facebook page the Assistant Manager cried as a direct result. Mrs. Kania stated business is business and it is what it is...lastly stating it "sucked" to demote her Assistant Manager. Several of Mrs. Kania's Facebook friends commented and supported her post. Unbelievable!

I think Mrs. Kania needs to be demoted to Quote: "the lowest of lows" a production clerk. What type of leader thinks that way? Is this Goodwills view? I am wondering who promoted this manager or hired her! That person needs some serious evaluation too.

Perhaps Mrs. Kania's lack of decorum and managing skills are why she isn't succeeding in her current management career of 9yrs with Goodwill and is posting on Facebook about personal issues, displeasure with working at Goodwill, feeling like a failure, back hurting from unloading a truck of "quality merchandise" that 80% of the donations don't see the sales floor... I'd have to ask myself, why? etc. Not to mention this lady has a trashy vocabulary and I certainly wouldn't want her leading people in my organization much less volunteering. Negative employee influence a negative work environment and now days everyone needs positive reinforcement and motivation. This managers attitude and persona definitely shows in her stores and I had no idea until two days ago she was the manager. No wonder people don't darken the doors.

I know very little about what went on with the demotion of the Assistant Manager but, I do know that employee and their work ethic as well as character. Perhaps the Assistant Manager was demoted by Mrs. Kania because she felt threatened by the new competition of this cultured and retired educator.. With help the manager got rid of the Assistant.

Getting rid of this employee wasn't going to improve this managers lack of skills... She's failed at everything and the numbers prove it. Good leadership comes from within! This manager needs to GO...!

I was thinking of buying a coach purse. Before I purchased it I had to make sure that it was authentic. I did not want to over pay for a fake purse so I researched it. It turned out that the purse was fake. I politely brought it up at the check out. I asked if the price would still be the same or if they were willing to go down.The manager went from being friendly to angry and rude. She could have politely said no. Instead she started telling me that a girl who prices the purses knows fake from reall and that the purse was real. She made me feel uncomfortable. I would shop at Goodwill from time to time. Due to this situation I will never step my foot in that store again. Neighter will i ever done anything there. Way to go Goodwill. Rude costumer service and over priced store. If anyone needs to stuck up on clothes only shop at Salvation Army. I always had great experience going there. I alays felt welcomed. Their prices are good. Did I mention every Saturday they have sale of 69 cents items left over for the color of the week! I usually walk about with close to 30 clothes items and only end up spending only $20! :)

There is Absolutely no reason to Justify the Theft of Donated item's by Employees of Goodwill! Employees at Goodwill get paid, The Manager's Make $40K Per Year, Some Customer's there rely solely on what Goodwill sales to make a living, How is a Goodwill Manager or Employee allowed to divert donated items for their own personal use? as opposed to the Needy Child or Customer with no job? State and Federal Law Strictly Prohibit any kind of Misappropriation of item's donated to a Non-Profit (501(C)(3)) Organization by Employees, There is a Pattern of widespread theft of donated items by Goodwill Employees throughout the United States! I am not saying all employees of Goodwill steal donations, But, if you are ever in a Goodwill Store and are wondering why there only seems to be a bunch of Worthless Junk & Trashy Clothes, well it's most likely because the Goodwill Employees have completely ripped the place off! And the Goodwill Store & Customer's are the victim's of this rampant Employee Theft of donated item's at Goodwill Store's.

This happened to me today at the Goodwill on Curry Ford Road! I went to purchase a coat that had a basic red tag on it, so it should have been $5.99. The cashier went to the back and came back to the register with a new tag with the price of $39.99! How can they suddenly change the amount as I am paying for it? Is there a way to file a complaint with the Better Business Bureau?

The Managers at the Stevenson Ranch location in Santa Clarita are NASTY! Jim is the rudest and classless pc of work with zero management skills. He believes that they can sell close to retail for donated items. They sell merchandise as authentic and price it accordingly when in fact many are fake! How can they sell fake merchandise? Come on BBB or seven on your side get on this ban wagon and help the needy there is no win win situation here!

Goodwill sucks. Their prices have tripled in 2 years. I've been kicked out of 4 different locations, just for complaining about the prices. Just the other day, I said that I could buy a brand new Tee shirt for $4 at Giant Tiger, while they charge $5 for a used one. The cashier told me to go shop at Giant Tiger and get out of her store! I told her it would take a court order to do that. I still shop there for one reason. To buy items that they have mispriced. If you see me coming out of a Goodwill store with something under my arm, then you know I am going to make lots of money from it! They priced a bag of tea spoons at $5. Normally, that's way too much. Lucky for me I had my jeweller's loop and discovered they were STERLING! Approx. half a pound of pure silver. I feel even better knowing Goodwill is getting screwed on a sale. They are building and buying properties like crazy. No longer a thrift chain but a real estate holding company. (Which they buy with tax receipts) It's much worse than you all think. It's premeditated corporate profiteering.
Solution: Only buy items from them that are way undervalued. Then go down the street to the Salvation Army. Here are the prices people should pay for used items:
Tee shirts - $2, Dress shirts - $3, Jeans - $5 (max), Shoes (who would want to?) $5, Ties - $1, CD players - $5 (They're $14 at Wal-Mart), Coats - $10, Books - .50cents, I could go on but you get the point. If you want to sell high volume, sell cheap. I could turn over a million in sales with half the overhead ... and I wouldn't price bags of silver at $5. If they could only see the error of their ways, they might make money and still help people but greed at the top won't allow it. BTW, I started my own thrift shop and I did $3500 last month, by myself, in a small store, with crap I bought from thrift stores 10 years ago.

They do get tons of stuff in donations everyday, and while i agree they should've realized what the items were when processed, things get messed up. The fact that they were given the box along with other stuff that you donated they may have assumed it was a box that for whatever reason was not wanted. So yes they should've realized it, but you should've too. With the cashier making up prices that is wrong. I know in IN they code everything priced over $1.99. a 7B means 7.99 blue. They have a big problem with customers switching price tags so its necessary to code. anything not coded is either 1.99 or less or has been taken out of the box that was coded. The cashier should've asked management or taken it back to the back to be priced again. On the no exchange no refund policy, i understand it's frustrating when something doesn't work or fit. But, i know that IN Goodwills changed their policy at the beginning of 2011. They had signs up at EVERY register they changed the signs by the doors. and on the bottom of their receipts it has the refund policy. The reason for the change was that Kentucky, Michigan, and Illinois stopped doing refunds and exchanges. IN decided it would be best to give in-store credit that you can use at any IN goodwill. People still get angry but when most people get their money back they just go spend it in the store again. but some people do fraudulent refunds to get extra money back or bringing crap from their houses that they didn't buy to get money back for. All i can really say for you is next time you should try on the clothes you want to buy, plug in or bring some batteries so you can test if something works, ask the cashier what the refund policy is, and last read your receipt for the refund policy. people get angry coz they can't get their money back after buying something then returning it after using it for 2 weeks because now they need gas money. if you don't have that money to spend, then DON'T SPEND IT.

oh! at least you got some credit slip. Guess what, I bought a white toaster at $4 at Goodwill shop at 17th Street in Cumberland Strip at Knoxville on 12/28/2009. I had seen similar toaster in Wallgreens at $10. So, I thought I could save some money. But when I tried to toast two pieces of bread that I usually toast, the bread simply did not fit in the toaster. I was shocked to see that the toaster was not useful at all. I immediately went back to the store on 1/2/2010 and asked the attendant if I could replace that with some other goods in the store. The lady was so rude that even knowing my problem, she was not ready to replace it at any cost because it was their policy - no exchange - no return. I requested it several times that I could get some other stuffs in place of that since I am returning the item within 7 days but she didn't listen to me. I even told her that it was not GOOD-WILL and rather it was BAD WILL and I may make complain to everyone that I come into contact about this issue. Huh! instead of listening to my plea, she threatened me to call police if I keep on disturbing her. Wow! what a shop and the lady, scaring me for $4. I thought I should call the police for cheating me but my friends persuaded me not to make it mess for $4. I had brought back the item without any damage within 7 days of purchase but it is surprising that the store can only return the good it is damaged. Since it is of no use to me, I left the white toaster in the shop. It is really frustrating to see such store working on donated items not working up to the people's satisfaction.

pardon me? your mad at goodwill because YOU weren't smart enough to give them the right donation box? that's your fault lady. All boxes are processed he minute they come through that door, so yes your stuff probably got thrown away. they get so many donations every day, how are they supposed to keep track of who loses what? they assume what you give them for donation you don't want, which is a pretty fair assumption. your the one who messed up.

I purchased a stik vacuum yesterday. I was assured by 2 staff that it worked. One of them was from the back of the store where the items are tested. I trusted his opinion. I paid CASH $9.99 plus tax. I tried it as soon as I got home. The carpet brush did not work. Absolutely no suction. Not just poor suction but NO SUCTION WHATSOEVER. I took it back the next morning. and lo and behold they give me a credit slip, NO CASH (as I had given them), so now I am obligated to buy another $11 of worthless overpriced stuff. Whey can't they, as any other store that respects itself, give the customer cash back?

And yes their stuff is overpriced considering they get it free. I wonder how much their CEO and top executives are being paid? maybe an investigation is needed. I am really pissed at their policy. I am on fixed income and really needed a vacuum cleaner.

In my opinion goodwill is not a charity anymore and they don’t even pay their employees a decent wage my son worked for them and they only payed him $7.50 an hour! Their e-commerce/auction site is a ripoff because they rip you off on shipping and handling for example a PS4 weighing 4 pounds you get charged for weight of the box it goes in and they lie about that even because they claim the box itself weighs 40 pounds! There’s no way it does and different stores charge different prices example a PS4 in California will cost you $39.99 shipping & handling yet the exact same system will only cost you $9.99 in Virginia! They claim it’s FedEx doing this no they are not because FedEx has a set price and they even stated this to me! Goodwill is a thrift shop so and people on a budget buy from goodwill and everything is donated to them so all the money they receive is 100% profit! So why won’t they try to save it’s customers money by shipping with USPS or at least give the customer the option of shipping with USPS! But they’re not to do that because they’re lying about the weight of package and most items are not even tested! And I believe they have implemented shill bidding to drive the cost of the Item up in price so customers have to pay even more money for merchandise if it’s not shill bidding then it’s flippers bidding against us and that’s just as bad if not worse in my opinion flippers should be banned from buying from ShopGoodwill because most of us buy merchandise for our own personal use! They do it for profit the reason why they’re not banned is Because they buy a lot of merchandise and Goodwill is greedy and they don’t care about you or me they just care about $$$! One last example last night I had bid on a broken PS4 and I was going to use it for parts to fix my broken PS4 because I cannot afford to buy a new one but at the last minute someone had outbid me for over $150 plus $30 for shipping for a broken PS4 you tell me that sounds right it doesn’t because even a flipper would not invest in it because there’s no profit to be made by them I wouldn’t doubt it was an employee trying to drive the price up! Well I guess they got stuck with it I was already looking at $70 and I might not have been able to use it! I think Goodwill needs to go out of business they used to be a good place to buy used merchandise this is before they got greedy though!

Goodwill Greater Detroit Stay away from online auctions they ARE STEALING! FRAUD! BIG FRAUD.

BOUGHT JEWELRY FOR MANY THOUSANDS AND THEY ALWAYS SEND BETWEEN 6 TO 10 LBS LESS IN A BOX THAN ADVERTISED! FRAUD FRAUD FRAUD!

Please be aware that Goodwill's auction sellers (in my case their DENVER store) shipped two junk watches to me instead of the nearly $150 silver rings I bid on, won and paid for and...get this...told ME to try and get them back from the customer they inadvertently shipped them to!
After reporting to my Credit Card provider, who asked me to send them all correspondence between myself and the Denver Goodwill store, the auction site immediately shut down my account so I could not retrieve or access any of the emails.
They are horrible, dishonest people to deal with. Not that Goodwill had a good reputation anyway. And, despite what form of payment you choose to use, buyers have no protection against deceit and lies. Reporting them is a waste of time...they do NOTHING!
Do yourself a favor and shop elsewhere! At least you will receive what you paid for, it will be the item pictured and described and you will have some way of recovering your lost money when you receive the garbage they are selling.
Someone needs to investigate this site and all the Goodwill stores participating in these scam auctions!
PLEASE DON'T BE THEIR NEXT VICTIM!

Goodwill is a big scam, I totally agree with all your comments. Ventura County Goodwill Inc Director of Operations and retail is a register sex offender and he oversea all stores in Santa Barbara and Ventura, he has employees selling Goodwill merchandise at the swapmeet in the Ventura County fair grounds. Do not donate anything to Goodwill, do your research, go to Ventura County Goodwill webpage and get the name of Goodwill Inc Director of Operations and retail, then enter his name in http://www.meganslaw.ca.gov/ and you will see for your self and it goes deeper then expected, were city officials are sponsoring Goodwill Fraud.

If you feel your complaints are not being listened to at the local level, you should contact someone at Goodwill International. Most people do not know that Goodwill's are independently operated, much like a franchise operation.

You should contact someone at Goodwill Industries International, the organization that charters Goodwill's across the nation and the world.

Their website is www.goodwill.org

I hope this is helpfu.

This information should be provided to the Attorney General in that state for a full investigation.

I want to sue goodwill. Why? My mom forgot to remove a shoulder bag that she was holding on to. She purchased what she like. Still in side store. Bag on her shoulder still. Security tells her go to the office. Calls sheriff. Mom gets arrested. Wtf! Long storystory mademade sshort. Who's a good lawyer

I am in need now, i havent been able to find a job and my girls need school clonthes, they refuse to help me, when I called them, they said they"did not help the needy like that", they are a scam and a rip off", BBB should be involved in this million dollar scam!

I HAVE WITNESS ON GOING THEFT OF A FAMILY OF FIVE THAT GOES TO VAN DAM OUTLET PER POUND IN
LIC, VAN DAM NY AND PAYS FOR TWO CARTS AND SNEAKS OUT TWO CARTS. I HAVE REPORTED THEM AND
TO NO AVAIL. SINCE THEY KNOW THAT MANY REGULAR CUSTOMERS HAVE NOTICE THEY STILL CONTINUE TO
STEAL FILLING UP TRAVEL BAGS WITH ITEMS AND CARRYING OUT AS THEIR OWN BELONGING. IT IS SAD TO SEE THIS AS I COMMENTED TO ONE EMPLOYEE AND HE SAID HE CANNOT DO ANYTHING ABUT IT UNLESS
MANAGEMENT TAKES ACTION. THIS FAMILY RESELLS AS I WAS INFORMED AND ARE VERY AGRRESSIVE AND COMBATIVE AS THEY HAVE HAD MANY FIGHTS WITH OTHER CUSTOMERS INCLUDING MYSELF AS I DO NOT
LOWER MYSELF TO THEIR LEVEL OF USING VOLGAR SLURRS. THEY ARE OBVIOUSLY FEELING GUILTY AS
THEY APPROACHED ME WAIVING A RECEIPT THAT THEY PAID. THE STUPIDITY OF IT ALL THAT ALL THE
POUNDS WOULD NEVER MATCH THE RECEIPTS AMOUNT. I AM IN FEAR AND WILL SEEK ACTION AS FAR AS
GOING TO THE POLICE TO FILE A REPORT ON THE VERBAL THEFTS AGAINST ME FOR HAVING DONE THE CORRECT THINGS.

DO NOT DONATE ANYTHING TO THE CHURCHES! they get enough of a break with their tax breaks. what was that band in norway that burned churches? oh yeah all of them...heros in my eyes

Good Morning,
I have shopped at the Chester, Va. Goodwill for sometime. I always stop
in & buy someting, i usualy spend anywhere from $25.00 Plus. This morning I was
on a strick time limit but I still managed to stop in...11-4-11 .I
had several things in my cart & went up front. The manager was helping someone &
he told me to go to the other register. I went over to the register & the lady
was wraping dishes, she still had several more to wrap, I waited & I asked if
she could ring me up? as I had limited time to wait, she said after I wrap
all these dishes. I told her that i could not wait that long...she
didnt say anything. I went out to the manager & told him what she
said...He was of No Help to me either. I will tell you this, I
usualy go there every friday, but as of today You have lost a coustomer !
There was NO reason she could not Stop wraping thoses dishes & wait on me.
There was NO ONE Waiting for the dishes! This was a SLap in my Face ! I
put my cart aside & walked OUT NEVER TO RETURN...VERY
POOR MANAGEMENT ! THAT IS $25 + BUCKS EVERY FRIDAY YOUR COMPANY WON'T
GET FROM ME ANYMORE, ALL BECAUSE OF STUPIDY!

P. WEBB, Midlothian, Va.

Tell me, which of you wouldnt take if you could? You are all hypocrites. STFU please.

big big scam

Goodwill stores are a rip off I go to many and please stop donated to them have your own garage sale and make the money back yourself these people are not helping anyone but their self they keep everything of value and put pure junk out on the floor for the consumer that comes in the store why are you giving them your money I dont think you can afford this in this economy sell it your self you earned it and worked for it trust me you would not believe the things I see and when their is complaint about a store they will sometimes just transfer that manager to a different store and they are putting to high of prices on the items people cant even afford to buy there it is sad sad but that is what this world is comming to

After working for another Goodwill in the area and heard some rumors have what has been going on down at the Thorndale store, I decided to see for myself what was going on. On my days off I will visit this store and notice the same thing go on with these "ring leaders". At the store I worked at, the managers told us to be "hush-hush" about what was going on here. They all know what was going on and jack has been and jack will be down at it.

Have experienced a very successful E-bay seller telling me multiple times that Seattle Goodwill allows "dealers " to come through the store for mass purchasing before the public is allowed to see certain merchandise. This seller refers to other Goodwill dealers as if the network is large and organized and a legitmate business. Self justification and rationalization and getting away with something unethical does not make it a condoned activity. people give to these charities to just get rid of stuff, but many others give thinking that their gifts are benefiting those who cannot afford something for themselves. Why should cameras or china or any collectable item be channeled into E-bay sellers hands for personal profit instead of going to a person who could never own such a thing without a break? Local Goodwill employees in Virginia tell me they cannot buy anything within two hours of it going on the floor, and only when on their lunch break or off the clock. This policy is not applicable to the organized pilfering and profiteering that appears to be widespread and blatant.

I also know alot of theft goes on there. Its not just those. Its the three musketeers. Fran the lady with long gray hair tall and skinny, Barb the heavy big lady, and Ginger Haase the manager all steal. Its like its their own private theft ring. They just wait for the donations to come in and take out what they want, they also only put items out when the shift changes or is over so they can take more. This CEO should be ashamed of himself and so should Corporate Goodwill to allow this to go on. They also do not like to give reciepts for valuables, I know alot of people have complained about this, please please find somewhere else to donate, not just items, but money, anything, Goodwill is a Non Profit Scam for the big wigs to get rich, and it starts at the stores using them for shills to bring in the valuables for placed managers to steal.

Yeah please stop donations to them. One girl I know brags how the manager and another girl their pick out all the Boyds Bears and hold them for her. They do pick out what they want firs. Also I myself have seen Barb the heavy lady that works there hand jewelry to another woman. If the Goodwill Ceo Ron Kratofil, and the President and Board Members do not care thats why. They are stealing items donated for the needy. Quit donations to Goodwills, there are many other places you can give your donations. That Ginger is a witch too, the old one with long white hair, I hear her correcting people loud on the floor all the time, she was yelling at this one nice young girl about her pants should be covering her heels, than Barb her co worker and partner in theft dresses like a slob and just stands behind the counter and sorts jewelry, steals, and gets paid to do it. They are a joke. I agree Do Not Donate To Them

TIP: Only go to Goodwill on their 50% off days which are twice monthly. On those days jeans are $.99

I've been shopping at Goodwills for years and have watched their prices skyrocket especially in the last year. I found a handfull of books there today with $9.99 on the back. WHAT? i can go to a used book store and find it cheaper! And most books have a flat $5.99 which is still incredibly high compared to Saint Vinnies or other thrift stores. Try finding a pair of jeans under $10 - good luck, and often they have holes or frayed ends. They don't care. I also found a used, opened puzzle with a sticker of $7.99 - who knew if all the pieces were there. How many people have to complain before they listen? I wish everyone would boycott them until they LISTEN. This is NOT good business especially considering everything is donated. Horrible.

I stopped going to Goodwill years ago, they willingly accept your donations, but as soon as you buy anything from them, they make up their own prices or even worse, the last time I went there I was buying shoes, used shoes, no special brand on the bottom was written 3. The cashier says 6. I said " show me where you see six?!" she couldn't answer, but brought over a fellow employee just to back her off. I wanted to strangle this woman just to show her my frustration. Someone should put this all out in the public, their employees are rude, their prices are higher than that of new items, & they say they stand for giving people a hand-up instead of a hand-down. Really?

They sold me a counterfeit coach bag then would not issue a refund when I alerted them to this they were so rude. I also told them the LV bags in the case were fakes they said they knew and customers knew it too. I said no they don't thats deception. They are so rude. Selling fakes for $100.00 I reported them to ftc after they refused to refund me even tho I told them I was going to report them for fraud.

I completely agree, Goodwill is ridicously high, considering that everything was donated for free. I was shopping at goodwill and this use purse was $50.00, whereas you can get the same purse brand new for the exact same price...Crazy I'd say...

UPDATE: I finally got in contact with someone at Goodwill. I asked him for the President of Goodwill's name. He refused to give it to me. I then asked him he had notified the President of Goodwill, he never did answer. He is still making rude comments to me. I even told him to take me to court so I could get this out in the public. I'm still under doctors care. Please do not donate to Goodwill.

The goodwill store in canton, il is full of rude employees.
My mom&i spend a lot of money in the store, I also have donated lots of clothes, toys, &made them a lot of money.
They recently fired a very nice young man who was full of energy, worked double shifts, he's a 20 year old boy who was trying to
Live on his own, work&pwrform in plays.
They recently hired an elderly lady who didn't understand his joyfully, bubbly personality&said lies about how he made her cry.
They fired him on the spot.
My mom&myself are very upset on how they could fire a young man who worked very hard&take this lady's side.
Very sad how he worked there for almost 2 years!
Someone should check into these rude employees!

Ridiculous prices at the Tom lenard drive in Glen Allen, va goodwill store. When we inquired to the manager, Stephanie that same brand new items are $10 -$20 more than what it was listed., she didn't admit. We don't like it, then we don't buy it. That rude.
Purse : brand ne $98. Stire price: $70. Set of plates 40 pieces. Brand new for $190. Goodwill price; $170. Ridiculous. This is used stuff. It would be better to buy such stuff from the factory at least you can get more discount. Employees at that store were so stressed from the new management and .compkained about the new management

I am currently standing outside the Verona WI goodwill. I spent close to $100 with multiple items. The time is currently 9:38 pm. At the end of the sale I was debating on whether or not to buy the last pair of shoes. I told her I didn’t want them. She rang them up accidentally, perhaps because I was wearing a mask and she misunderstood. As I was putting my belongings in the car I realized that I had purchased the shoes. It was about 9:05, they were waiting for me to bring back the cart. I informed the employee who rang me up that I didn’t want the shoes and she said they were closed. I said I understood, and would be happy to bring them back tomorrow. I just wanted assurance I would receive my form of payment back as opposed to a store credit. She told me she would get a manager. So after explaining to what I thought was the manager the situation, he told me he didn’t know as he just started the job and was training as an assistant manager. I said I want to speak. to the manager and he said she’s busy “running around like a chicken with ...” I said nothing is as important as your customers. He said he would get her. The tint is now 9:45 and she never came. I have taken a picture with time date stamp & receipt. This is completely unacceptable in so many ways. I stood here to see how long it would take.

Hazel hines on 6/6/2020 I was at the goodwill outlet store 553 fairview av north saint paul mn
Rude asst: manger reberta allen now here the thing, I was walking in line to shop, and I was going the wrong way and reberta allen said that I got to go the around, so I went around and then I got to my destination reberta came up to me and start talking rude to me with no respect, (she said get back there you going the wrong way, and I said to her didn't have to hollow at me. then she start to talk very loud in front of the customer, I also said to her what is wrong with you? then she went to get the manger and I told him about her being so rude, so he ask her what happen? she said I was about to run over a customer. wow" just not true all these yrs I been coming to goodwill outlet I have never heard or seen customer about to run over another customer with a cart. I been shopping at goodwill outlet for 25yr and never have been treated this way by any or the manger, only reberta allen.
Some of the people that she work with don't like her rudeness, the way she talk about the worker in there face calling then out or their name. reberta allen she's never friendly to the customer and she don't smile or greet the customer, but the staff or nice to the customer. reberta allen don't know show to deal customer. unfortunately she don't know how to deal with the public she is so unprofessional. around 2018 this time, roberta allen grab my finger and bent it, you should have video of it, what happen and I report it to the top manger next door of goodwill. I also file a complaint. I haven heard anything from you people about this matter, I hope to hear from you soon. I feel sorry for reberta allen if she become a manger at the goodwill outlet store, she will run all the customer away. I hope to hear from you soon, I am always at goodwill outlet store shopping for my store.

The valdosta ga at 1000 n saint augustine rd the worker is very rude they will hold the merchandise and get what they want first for there families and friends some of the worker have a bad attitude like ms. sherkira she is a very nasty person they over price almost everything in the store except for there families and friends they make sure they take the jewelry the nice furnture and clothes shoes everyone be complainting about this store they need a new management team stop going to this store until they do something about the people there

Goodwill and Their Rip Off Return Policy!
Goodwill gets their merchandise FREE it is donated to them! It's pretty bad when you can walk into a Goodwill and see dollar tree items marked up to or pay 5.00 or see clothing that you could buy at Ross for the same price brand new! What really takes the cake though is the Goodwill's exchange policy. Do you know that most of them now days do not exchange items even if the price is still on the item and you have your receipt? I purchased two fans, I checked and made sure they worked before I bought them. I took them home and turned them both on. One worked fine the other started smoking after about 10 minutes. The very next day after making the purchase I took the one that started smoking back to the store with the receipt and the tag still on it. I explained to them that they sold me a faulty item, that it turns on and is fine for a while but then gets hot and starts smoking. They refused to do and exchange because it was against company policy. PLEASE if you are going to donate your items DO NOT DONATE TO GOODWILL! They are ripping people off! There are plenty of churches and NONPROFIT'S that you can be sure would really be helping people in need.
Goodwill would let your grandmother on a fixed income buy an item and not even have the decency to let her exchange the item even if she has a receipt.
There is No Goodwill about Goodwill when they rip off their customers!

I live in Salem Oregon. I have multiple stories about how rude and horrible the employees are at the "bins" on Portland Rd. After 19 years of shopping and spending thousands of dollars and donating thousands of dollars as well, the price per pound went up 30% in one weekend. I have stopped going for the most part, but I do occasionally waltz in a half an hour before they close. The other day I arrived at 7:40pm knowing full well that they closed at 8pm and being the experienced bin shopper that I am I intended to line up at 7:55pm. As soon as I arrived I was approached by the manager who forcefully informed me that I needed to go line up to pay. I told him that I would line up at 7:55pm since the store closed at 8pm. We argued back and forth with both of us repeating ourselves. I told him that if he showed me the sign that said I had to line up at 7:45pm that would be nice. He told me that he didn't have to have a sign. He told me that he was going to have to ask me to leave if I didn't immediately go up to the front and get in line. I suggested that he call the police so that I could explain to them about his behavior. He said he called them but no one ever showed up. While this discussion was going on I managed to gather up some items. I went over to the shoe area and got my mom who has Alzheimer's and told her we had to go. The manager had his eyes on me the entire time. He even stared me down as I made my purchase. I asked the gentleman in line behind me if he would like to go in with me (the more the stuff weighs the better the bargain). He said that he would. While I am trying to pay my credit card wouldn't take ( I knew if was fine as the balance was paid in full and I use my credit cards in order to get points for travel). The cashier, who was very kind was feeling anxious and I told her to not worry that I would just use my bank card. The manager meanwhile was staring me down the entire time. He gave me a sticky note with his name and his manager's name and a phone number. As soon as we got in the parking lot I was met by 2 other people who were outraged by the situation and we exchanged phone numbers. They expressed to me similar incidents that they themselves had had. When my mother and I got in the car I called the number on the sticky note and the manager answered. I thought an answering machine would come on. The entire time the manager was peering out the front window of the store. I wrote out what had transpired and sent it to somewhere in the Goodwill universe. All of this happened on a Monday. Tuesday, Wednesday, Thursday and Friday went by, Friday at 6:05pm I had received a call back from a man from Goodwill. I thought I was finally going to be met with some empathy, however, the man told me that he had to believe the employee over me. I cannot believe this happened. I am a friendly person and a nice and appreciative shopper who has spent, as I said thousands of dollars at the Goodwill.

There are bargains to be made at Good Will. I became a widow a couple years ago and broke up housekeeping, to exhausted to fool with yard selling or estate selling it. I donated about $3, 500.00 of furniture to Good Will. It was very fine furniture, retail about $6, 000.00. About a year later I went in there to pick up a couple of things and was at the counter and had about .85 cents due change coming back. The cashier then said "would you like for me to round this off and us keep the change" I politely responded... "yes, you may round it off to the nearest dollar and give it back to me" She didn't day anything. I really think it is wrong and should be AGAINST THE LAW TO SOLICIT CUSTOMERS for their due back change.
It would be more professional if they just said "would you like to make a donation"?

I have gone to Goodwill in Boone, NC for two days in a row on my lunch hr. trying to buy several blouses. They have one cashier (which is usually the case) and a good 9 or 10 people in line (some with buggies full). Both days I have had to just leave my stuff and walk out. Why are they too cheap to hire enough people (especially during lunch hr.) to open two cash registers? The reviewer above who worked there pretty says they don't care about anyone, which is a pretty sad situation for a business that was once a charity that claimed to help the poor. I have donated stuff to Goodwill a thousand times over the years (and sometimes new stuff). They wouldn't be in business without the donors, and yet they have rude, crappy employees, not enough employees, and they don't seem to give a damn. I think I'm done with Goodwill!

There are too many folks that don't seem to understand that they don't care if you don't like the pricing. They don't care if you call corporate. They actually don't care if you shop there. They are only trying to earn a buck. They don't want to take donations. They throw most of them in the trash anyhow. They laugh and talk about how stupid folks are that ask for lower prices. They talk about the donors like dogs. How do I know? My best friend is a store manager and boy does he have tales to tell. They also don't care about the workers. They are meaningless as well!

They absolutely will not lower prices on items already marked. In fact to do so is grounds for dismissal. A store manager certainly is not going to lose their job by lowering prices. What reason would they risk their job by lowering prices for? It is very funny to see people begging for lower prices and then threatening to call corporate if they don't get their way. The company wants to get top dollar for merchandise so that they can fund their mission. Period. They do not care if you like the prices or not because someone else will come along and purchase without complaining. Please stop asking for lower prices. You will be wasting your breath if you do.

I agree GW is lacking in goodwill, also what people don't know is that they throw out items that are not sold at the end of the week. I witness an employee throwing glass items into a bin and didn't care if they broke and when I ask what's done with them, he reply that they throw them out in the dumpster. I think this is so wrong and then I ask why they couldn't donate them to a homeless shelter especially since they got it for free and he reply no they can't. I also witness where they remove the items of color on tuesday which is the beginning of the week of the sale color item. Which means by the end of the week you will not find any items of that color for sale. I find this to be unfair practice, if a retail store advertise a sale for the week and then removed all sale items and just left non-sale items at regular price that would be consider illegal business practices. The government or consumer business groups should really get on them. It is really unethical what they are doing and not helping the poor as they are suppose to. It seems the only ones that can afford to shop at GW are the rich people who like to keep there money.

And if you think about it, why are there so very few report's of Goodwill customer's finding big treasure / Valuable item's at goodwill stores? With all the Donation's from so many different sources, There would be more report's if Goodwill Employees were allowed to take donated item's, and talk about it, (The Goodwill Employee's are Paid, They are not Volunteer's) But then who would like the Newspaper Story of: 'Goodwill Employee Finds & Keeps a Donated Item Worth $78.000, A Unemployed Goodwill Customer Would have bought it, If, The Goodwill Employee had not kept the Donated item for his own personal use and profit!' Even the Goodwill Employee, with the arrogant 'Im entitled to it' attitude is not that Stupid, If that Goodwill Employee did report he found and kept a valuable Donated item at Goodwill, then said Employee would be viewed as what he truly is, A Criminal, A Thief, even if the Goodwill Employee's Misconceptions of Entitlement which are generated by Management as some kind of 401 K, Mislead the Goodwill Employee's that it is OK, to keep Donated Item's at Goodwill. No matter how much the donated item is worth, The Smug & Vain Goodwill Employee is Deprived of his Day in the Sun, of basking in the Public Limelight of adoration shown to big lottery winner's and such, why? because the Goodwill Employee is not a winner when he takes Donated item's from goodwill, and if The Goodwill Employee that takes Donated Items is not a winner, Then he must be a Loser and a Criminal! And there would be more reports of Goodwill Customer's finding Treasure / Valuable item's if the Goodwill Employees did not steal donated item's at epidemic proportions, as if it is not a criminal act (it is).

I love second hand stores. If your looking for a deal go to a independent second hand store. I was always on a budget when my kids were little, and I have gotten many things at low prices. I like the Choc stores they have in LA and In OC in California. Going to nice areas second hand stores sometimes you can buy very nice stuff at a steal. Look in your own neighborhoods, and help local thrift stores thrive. If you don't agree with the way this organization runs or charges, than don't shop from there. There are plenty other second hand shops to help us on a tight budget. I love to shop at a second hand store a few blocks away. I have found some wonderful buys there. Also, jeans are usually priced really low, and for growing kids, that always helps. I always like shopping locally and helping struggling second hand shops in my area. I get a great deal, and in return, they have my repeat business. I am saving money, and helping the local economy. So everyone wins.

I agree! When i was in the goodwill there were employees that were going through bins and hiding stuff in a cardboard box, (i dont think they were just sorting it because the stuff being sorted was going in these big white rolling bins.) I have had situations where the employees take something im buying and change the price last minute and say oh thats better quality or...they messed up pricing that...that means that they wanted it i assume.

I went to goodwill today just looking around and they had an artificial tree for sale for 89.99 when at walgreens the tree is 39.99 i do not know how they continue to do it.

This simply confirms everything horrible I have seen happen with "GOOD"will over the past couple years. [protected]).

Rude, almost abusive employees...prices that are ABOVE retail "sale" prices...and those rude, "minimum wage" employees who walk around with more gold around their necks than I EVER could could have afforded in my whole life when I had a good job. The jobs in my particular industry, and at my experience level have paid about $50, 00-$70, 00 depending on area of country. Even before I had a child and became a single mom...before the current 3-year recession...before losing my good job when I had plenty of disposable cash...I could NEVER, EVER have afforded the disgusting amount of gold that the Managers, and (certain employees) wear! (not that I would ever be tacky enough to load myself up like a hooker)

I mentioned to one Manager at a store (in my polite and friendly way of speaking with people I run across) that "Wow, it must a great "perk" to be able to get "fist dibs" on the good stuff that comes in". She then told me, (of course, extremely rude and nasty for no reason) that she didn't get any of her gold necklaces from Goodwill. WHO IS SHE KIDDING? Does she actually think I (anyone) was born yesterday and are all stupid and we actually BELIEVE that? Again, even with my great jobs, I could NEVER afford the amount of gold around her neck and wrists. Honestly, with that particular manager as just one example I've seen...if you gathered together all her this rope, chain, etc. necklaces of real gold, it would be equal to the width of (AT LEAST) the diameter of a cardboard paper towel roll center. That is 1 and 1/2" inches around...1 and 1/2" thick! And gold is going for $1, 365.00 per oz, which is 30 grams.
I am a single unemployed Mom, and had wrongly "assumed" that Goodwill Stores sold their items at an appropriate low costs for used, donated items, to help those in need.

Boy, was I wrong. Goodwill sells items in their stores at astronomical prices in order to pay higher-than-average salaries of the entire organzation. Check this by Googling their salaries, which have to be available to the public as a "non-profit" org., then check www.salary.com. The "GW Organizatin is HUGE and includes the salaries of...Corporate Headquarter Managers, Directors, Senior Officials, PLUS...Retail Store division staff. Regional, District and actual store-level staff. GW's profits also "supposedly" fund Programs which they say give help to either disabled or needy people. But, after all I've learned in 3 years about the way the Org. runs, my horriic experiences with the rude and nasty store employees and managers, and the unbelievable retail store prices,
I SERIOUSLY DOUBT that those "programs" benefit anyone. Or perhaps just a small amount of people, and not with enough impact to be truly beneficial. Based on the huge SIZE of this "non-profit" Organization Goodwill should have MANY MORE truly helpful programs, which are backed up in writing with proven, financial documents that show this. When I researched it, Goodwill was at the BOTTOM of the list of "non-profit" organizations in terms of..."What amount of revenue received MINUS their organization expenditures is left and is actually used/available for programs to help the needy or disabled." OR, in other words..."G.W. was the least efficient in controlling their operating costs, in order to be able to have enough money to help people" (compared to all same type non-profits)

But the GW Retail stores DO NOT HAVE PRICES that benefit the buyer. People who shop at Goodwill are supposed to be doing it "n order to help Goodwill". Buyers are shopping there as another way of donating or adding money to their revenue to help fund what programs they have afer organization expenditures.
That is the mistake that people like me and you have made. We "assumed" the name "Goodwill" on the retail store meant that the store was there to help us. Goodwill did NOT set-up their Retail stores for that purpose. They need to be really clear to the public about their mission of their Retail Stores, (and fix their employee CSR, high salaries and poor org. operating expenses) or they are going to fail very soon in 2010.
That would actually be the BEST THING that could happen, because I firmly believe that Goodwill is now seriously "corrupt" on many levels throughout Goodwill. This opinion is based on information I've read about Goodwill Industries, which is publically disclosed and documented PLUS what I've personally experienced and observed in ALL of their retail stores I've been in... There is a serious probability that "Organized Crime" is rampant Definitely at the Store level and District "distribution" level by theft and then re-directing the donated "valuable items" into the hands of "eBay-type" brokers who sell them, and as with all organized crime, the profits are divided up amoung those involved. the more efficient non-profits would receive GW's revenue to fund their truly helpful programs.

Thanks for exposoing them for who they are! we will not be donating there anymore.