Goodwill Industries
Reviews and Complaints

I have noticed The prices have been steadily increasing in Goodwill. It seems they have forgot that they are a thrift store and people shop there because they have to not because they want to for clothing. I purchased a pair of men's shorts they were $12.99 I thought that was quite expensive but they seem nice I looked online they were $13.99 brand new at a large Nationwide department store That's what pushed me to write this review that's appalling to see a store taking advantage of people that are forced to shop at thrift stores.

I need to complain about the air freshers at the Woodland Park Colorado location. They are way too strong and spray too much and too often. It is so hard to breath in the store. I understand you need them in the store but does there need to be three spraying every few minutes. Its just too much. You can visibly see the spray hanging in the air. I have heard several people have complained about it. I absolutely love this Goodwill, and love shopping there, but I leave so sick from the air freshers. Can they be turned down or not have so many? Thank you in advance.

I purchased the repurposed jewelry box from Goodwill Blue Box on May 26th. It was supposed to buy a 2-get-1-free sale. I only received the 2 boxes that I purchased. I thought, hey they made a mistake, let me contact them. That didn't turn out like I thought it would. If you go to your website the email address listed there gets returned to the sender undeliverable. Your Facebook page messenger gives a different email address. I'm not sure if that address is valid, as I haven't received any response after multiple attempts. What do I need to do to resolve this issue? my order date was 5/26/23 My Upright order number is 7983614, and my Bluebox order number is 80328. My email address is [protected]@gmail.com

there was a loud cursing match, between the customer and goodwill clerk, inside the store. June 6, 2023, between 8:50-9:00 pm. Please Please Please, look at the tape once looking at the tape, you will see the customer and clerk, were wrong. More so the clerk, cursing and laughing, did not help, this never should have happened. goodwill 9630 Two Notch Rd, Columbia SC. My Name is Nettie Singleton [protected]. Email nmsingleton1959gmail.com.

Re: store [protected] Holcomb Bridge Road Suite 116. Alpharetta, GA. 30022

Hi,

I am a public school teacher and teach the three Rs to my students every year. R for reducing, recycling, and reusing. For the same belief I shop frequently in Goodwill and donate always. I try to keep buying from my neighborhood Goodwill. I always had a great experience since Ms. Erica joined the team as a manager. Every time I asked her a question she had an attitude, being rude and unkind. Today I found an air fryer which was missing a part inside, was a mess, and needed tremendous cleaning priced for $9.99. I figured out that I can find the missing part and order it on Amazon, if I can get a bit discount to help the item also be sold. I approached Ms. Erica. She profiled me that I always ask for discount and when I objected that she told me that she will ban me from going to the store as I have been rude to her. She kept yelling and being loud and unkind to me in front of the other customers. I told her that the other stores are open to consider a bit of discount if the item is defective, but she kept being mad and insulting me. I demand immediate action as she has been bias and prejudice to me for having a bit of accent. She put me down in front of the other customers and being so unprofessional. My phone number is [protected]. The whole idea of Goodwill is to have goodwill and being kind to pass the kindness from one to another one to help the community in needs. Ms. Erica is in a wrong business. I am hoping you investigate this further. People like Ms. Erica are in wrong business and they do not need to be employed by GOODWILL. I am customer who constantly buys and donates. I hope I do not have to take this matter further as I know you will take action.

Regards,

Toori Zolghadr

On May 31st 2023 I went to the Goodwill store #152 to buy a chair and as I was looking over the chair for rips I found an old sword between the cushions so I took the item to the manager to price the sword so I can buy it, but the manager grabbed the item from me and said we can't sell that to you and she put it in her office. Well I went home to call corporate office to ask if she could have sold the item and they said yes she could have so I put in complaint but I still have not heard anything from corporate. I told them I want to buy the item. I think this is very unfair to take from customers and keep for themselves

Subject: Avon
Seller:Goodwill of Greater Grand Rapids
Item ID: [protected] - 16 Piece Lot of Avon Cape Cod Various Goblets
05/16/2023 06:51 PM
Hi, bid on these items & had a 2nd bid by someone else for the same price.
Don’t understand how I lost 😞 f the bid was the same & my bid was 1st.
Pls explain how you came to this conclusion.
Thx
You
05/17/2023 04:36 AM

[ticket closed] Nina, Thank you for the inquiry into this item. It is appreciated. Please note that unfortunately we are unable to accommodate your request and you will have to contact the shopgoodwill.com website administrator through the help area of the website for help with this issue. They can be reached at [protected]. We do apologize for the inconvenience and for any confusion. Thank you,

GoodWill has increased and changed the way it prices goods.

Let me remind everyone including GoodWill Corporate everything you receive is 100% free, yet games went from 2.99$ for any game to upwards of 12.99$ sometimes surpassing retail price

Books were $.99 for kids now $1.99 and adult books were based on paperback vs hardback. Now a $2.99 flat rate

Clothing was a set $5.79 women's and men's per article men or women's and that was even once $3.79

And shoes in kids went from anywhere from $2.99-5 to $5.99+

It's astronomical to place inflated rates on free items that a company makes 100% profit on and then is able to cut their own taxes by "donating" to Charity.

This is totally bad practice and business! You would think corporate would understand that low cost books (sell faster than higher prices books) volume beats $... Where do you make more money selling 3 books at $2.99 or 200 at.99ct?

Same with the clothing and shoes...

I'm a stay at home mom with a minimal college education but I clearly understand the economics better than whoever is making these horrible business decisions. Squeezing the American dollar out of hard working Americans makes you look like corporate bullies instead of corporate heroes!

To whom it may concern-

I purchased 3 pieces of jewelry that was advertised as being 14k gold on the Shopgoodwill.com website. I took that "gold" to my jeweler last week to have a ring made and was told that it is costume jewelry and not real gold. I have contacted customer support who has given me the run around for 3 days before sending a message to one of the E-Commerce specialists. She told me that that I cannot return the merchandise since it has been over 14 days. She stated that I should have inspected the merchandise. I am not a Jewler, I trusted that what was advertised was correct. Since it is fake gold and was advertised as real 14K gold, I would like a refund. This is fraud-advertising a product that isn't what it was advertised as. Listed below are the details:

Order #[protected], Item #[protected], Date purchased: 2-1-22, Item advertised as "14K gold pendent-4.37g" Paid-$235.43 Goodwill of Southern/Western Colorado.

Order #[protected], item #[protected], Date purchased: 2-2-22 Item advertised as "14 K gold San Marcos style double curve earrings-6.1g" Paid $222.40 Goodwill Southern Arizona

Order #[protected] Item #[protected], Date purchased 2-3-22 Item advertised as "14K gold tri-color earrings-11.9g" Paid-$255.53 Goodwill of Western/Northern Connecticut.

Grand Total: $713.36. Thank you for your attention to this matter.

I was trying to make a donation to one of your stores in Fresno California. At Shaw and brawley on April 22rd 2023. I was there to make a donation and they only took a few items they said they were not going to accept any more donations from me. I had lots of clothes kids toys and I had scooters or younger kids but they did not accept that. They did not even give me a donation slip.

GoodwillStore.

ElizabethtownPa

Employee; Jase P

Date; 04/21/'23

Time ; 4:51:12 pm.

No bag offered after paying for merchandise. The checkout clerk made a flimsy excuse without volume and could not be understood. I then said' Oh...no bags huh '. I got a blank stare but no more reply. The other customers left with their purchases in bags. Why was I denied a bag for mine. 5 items total carried to car & placed on seat to avoid soiling if placed onto floor. What was the goon thinking.? This is the second such incident with a Goidwill employee saying bags were not available. The first incident was at Syore in Palmyra, PA from a young man with red hair who acted as he was aho.osexual when responding to my j query as to why no bags in the store. Are they trained to flimflam customers with lies? At Palmyra I had a huge number of items and did a balancing act to get everything into a cart and completely to my car and not drop anything.At Palmyra Goodwill the same red-haired clerk fid the same thing to me 1 year past. He also exposed himself in the men's toilet and discussed sexual matters in a matter of fact way.

I was meet by an employee outside. Leaving Goodwill on Wednesday April 12, 2023. At the Durango location, around 1:30pm The employee was outside sitting on the ground having a cigarette, and drink break. A white woman with dirty blonde hair, and a ponytail. Small frame build body type...As I turned to walk toward my car, going pass her. She abruptly said "Is that your car!" I stopped and said "What car." She stated "The black one." I said "Yes". I thought that something was wrong, someone broke a window, or maybe I had parked improperly. I asked her what was wrong. She them said "Must be nice." Though I thought that was a very strange thing to say to a customer. I continued to speak with her for about 2 mins talking about building credit. I then walked away to my car. Wishing her a blessed day. This is my issue with the comment. "Must be nice". It's passive aggressive, and extremely condensing. Also I had no idea this employee was even watching me, to know which car was mine. Why is she watching me? She made a comment about seeding me come to that Goodwill often. The area is wealthy. There are lots of expensive cars in the parking lot. I am not sure why I was singled out. It's extremely inappropriate to make such a comment to a customer. Yes, I shop there often. I don't want to worry about the safety of my car, while shopping at Goodwill.

Let me start by stating that I am a frequent customer and donator of the Goodwill. I literally shop in various locations several times a week for my grands and family.

The staff at this location is extremely rude and sketchy! They hold items for their friends and family and up-charge on items when the prices are clearly listed on the board behind the check out counter.

I had a horrible experience at this location, I attempted to ask about an item that was sitting on the sales floor and was told that the item was sold! Now I’m not new to Goodwill so I’m aware that when an item is sold, there is a sold tag that would be placed on the item! This item did not have a sold tag on it, but the woman stated it was sold and refused to give me a price. Literally 3 mins. Later a woman and a young child rushed into the store and she took them

Over to the item and sold it to her after I asked about the item! (See Photos for transaction).

Secondly, she was made aware that I took a photo of the item and the complete transaction as she discussed it with her friend that she was holding it for, as they stood at the counter speaking about the item and my interest while her friend mentioned she would be back to put in an employment application. (Sketchy).

This is the type of shenanigans that is going on at this particular location.

Once I approached the counter to check out with the items that I was able to secure, the same store associate tried to up-charge me for a pair of kids sneakers that should have been $2.49 she wanted to charge me $6.99. I declined the item because the price on the board directly behind the counter showed $2.49 for kids shoes. (SMH)

To lie about an item being sold when it actually wasn’t is one thing but then to try to overcharge me for my item is disgusting

The Goodwill is a Non Profit Organization that helps out the local community, but the local community do not want to be taken advantage of by unprofessional workers who are only working there for their own personal/selfish gain.

It’s a shame that the brand of the company and what they are attempting to do for the local community is being tarnished by people working there who are being petty and selfish.

I do intend to take my complaint higher because there is no telling how long this type of behavior has been going on at this particular location and I feel that it needs to be brought to the attention of the Corporate Office.

The Goodwill may need to hire some

Secret shoppers and some

Secret Staffers to make sure that their Brand is not being tarnished by their employees!

I buy and donate quite often and just simply do not appreciate the deception and the overcharging of items when prices are clearly listed at the cash register.

I bought a pair of men’s cargo pants for a co worker. They were too big. I haven’t had a chance to return them because of work. I didn’t want the money back I just wanted to exchange for a smaller size. I went to the Goodwill in Homestead where I bought them from and the cashier said the receipt was only good for seven days . I didn’t know this so I asked her to call the manager she called out for Jose the manager to come over for him to dismissively tell me since the receipt is passed seven days I can’t do anything. I just wanted to exchange I didn’t realize I was in an exclusive boutique. Jose behaved as if he’s the manager of a Lord and Taylor. Not very friendly and not very understanding. I left the pants. Just ranting cause I think you should extend the returns. Thanks

The Parmer location in Austin Texas dressing rooms are always closed. Why won't they open them. They refuse to give reason. Covid is over, other locations have open dressing rooms. Women are changing clothes out in the open because they can't use the dressing rooms. Naked women in the store is disgusting. Please open the dressing rooms. Staff is completely rude also. Please hire new people. This location sucks! I'm telling all my friends and posting a complaint on Google maps and yelp. Good luck getting customers after this. Please just open dressing rooms. I don't need to see naked women when shopping for luggage

So a week ago at the Mid Rivers Mall location in Goodwill I came in and saw a TV Samsung 60 inch it was $250.

I asked why was the TV priced so high? The reason I asked this question was because I had just purchased a TV not even seven days ago a Samsung 55 inch for $149 the person I spoke with told me that oh just pay attention to the tag When it goes on sale, then get it it’ll be here.

I came back two days later the same sales person told me oh man it just sold about 30 minutes before you came. I asked him about the sticker pricing he told me about and how it would go on sale and how nobody would buy it because it was priced so high And he said no a goodwill employee from another store came and bought it. I told him that I should report that person in the store for pricing the item so high I mean come on a 5 inch difference I had just purchased a 55 inch for $150 why would 60 inch cost $250 ? I’m currently finding my receipt to try and return my TV because I just don’t like how they did me and I spend a lot of money with the Goodwill is my way of giving back the Goodwill does so much for people. I can’t believe that one person would take the way that I feel about the goodwill industries .

I proceeded to go to Google last week I noticed I was being treated funny by a new employee she had fake eyelashes on and just rude well she went and got her a pimply face red headed boy that was working with her to come out and smart off to me I have spent a lot of money in these Goodwill and many years and it's a shame I'm being treated this wa our winter went in tonight just give it a second chance of course the same girl was there very rude she went on her way to be rude to me and I'm done with it I'm not going to put up with her much longer you all can't do something about it I can say something to her