Hermes Parcelnet review: They don't deliver! 136

had a note through my door saying parcel was left in my shed...no parcel there. I live in a farmhouse with no neighbours so not been nicked...took three days to contact them and was told they have no record of my address on the system...so explain how i have a card in my hand? was told to just wait and see if something turns up?...but have a card saying it is the shed, and around we go again! very bad service, should be shut down..and as for couriers moaning about 45-50p per parcel, if it aint enough, don't do it? people who have paid for a service have the right to complain, people who practically work for nothing have a choice, like it or lump it, you are choosing to do what you do...

I have just written an email to Hermes asking for information about my delivery from Dorothy Perkins. The tracking site says it has been "out for delivery" for 2 days. Sure, the weather hasn't been great here, but there has been no snowfall for over a week and the roads are fine. The courier may have a backlog of parcels, but I fail to see how they can drive around with mine for 2 days without delivering it.

And what do I get as a reply? "This is an automated email. We can't help you. Please get in touch with the store you bought your item from." How exactly is anyone at Dorothy Perkins going to know what a Hermes driver is doing with my parcel?

It looks like nobody will getting a present from me this Christmas. Thanks, Hermes.

Bettyminder
The contract is between Dotty Ps and Hermes, that is why they are asking you to contact Dotty Ps.
Hermes can then investigate (when the mood takes).

Sent a parcel on the 9th December now the 20th still not arrived at customers was recomended these clowns via martin lewis website seems like the parcel is lost no present for the customer daughter a complete load of robbing thieves

Avoid and do not use this company, they are the Dell Boys of delivery service. They are useless and give no help what so ever. I ordered good for my nephew on the 10.12.10 and still waiting on the 23.12.10 with no information of delivery, and don’t even seem bothered.
They are the crapest company and DO NOT DELIVER YOUR ITEMS! DO NOT USE THIS COMPANY!

Order gifts which were put on the Hermes site as 'out for deliver' on the 15/12/10, its now the 24/12/10 and still no sign of them. The way I read that is a courier has been driving around with my goods for 11 days now...and now pretty definite they won't arrive for Christmas. Digustingly bad service, as other people have said, just an automated email and their contact number seems to been disconnected or busy.

Got my parcel to be delivered to my dad's office through Topshop, so no idea that Hermes was being used, and still haven't received it.
Checked my tracking today I saw this...

31/12/2010 15:57 Delivered to Shed
31/12/2010 11:16 Courier Received
31/12/2010 04:34 Out For Delivery
30/12/2010 07:24 Hub Sorter Receipt Scan
29/12/2010 17:40 Order Generated

There isn't even a "shed" at the office...absolutely ridiculous

On Hermes website they say that they will make 3 attempts to deliver. I have had things delivered to a shed and has been damaged. On 3 damaged packages they promised to refund my postage costs - still waiting 2 months later.
Fail to respond to emails. Avoid avoid avoid

omg i ordered from debenhams and my parcel was delivered to letterbox? but it wasnt my letterbox debanhams couldnt phone them and find out where he had delivered my parcel so i got a refund now im waiting for a order from house of fraser and my parcels been out for delivery for 2 days now still not got it never had a problem with them before this

My experiences with them any electrical items (even though well packaged) have been damaged but soft items have been delivered with no problem.
Regarding a refund 6th Jan got one refund by PayPal and waiting for another payment to my card – It only has taken over 2 months.
You need to fight them - I reminded them of the television and newspaper appearances that has featured Hermes

Up till this week I have never had a problem with Hermes, deliveries have always come on time. But yestreday was the expected delivery date for an order from Dorothy Perkins and it didn't arive. I called hermes and they said I had to speak to the retailer. When I spoke to DP they said that it should be with me by 7pm that day (thursday), but nothing came, so I called them again and they said it would be with me tomorrow (now today). I decided to call them this morning to see if i could get an update as I have had to work from home again to reciev the delivery. I am then told that the tracking message "out for delivery to courier" (shown since 6.31am thurs) means that the courier doesn't yet have the parcel, im now confused coz thats not what DP said yesterday. Does anyone know what this means? Called Hermes again to ask but they refuse to talk to me, all I want is to know what this means as DP don't.

Very Annoyed!

My parcel is missing since 2 weeks just avoid this Hermes aka Herpes Courier Service.Total bolocks waste of time calling the head office. Flippin Theives, muggers, etc.

11/01/11 and they still haven't got the message! I am very angry with this courier company. I got a calling card through my door whoch was totally blank except for the number 26. After trying all number 26 houses in my area and tracking the parcel online, I learned the said parcel was delivered and signed for by the customer at 11.34 the morning in question. I attempted to contact Hermes by phone and a recorded message said to send email to request courier's contact name and number. No reply...
I have spent all morning doing internet searches attempting to gain a contact number for the contact centre in Morely, Leeds.
I will now try the [protected] number which I have picked up from this site.
I add that 11.34 I was sat 3ft away from my front door waiting expectantly for my delivery.
DO NOT USE THIS COMPANY!

SURPRISE SURPRISE... BEEN TOLD TO CONTACT THE COMPANY I ORDERED FROM! I asked what the customer contact centre actually did? "we look after our customer concerns" was the answer.
"the customer?...the one/s who actually contracts the delivery"
I shall be contacting Ethical Superstore to ask just how ethical it is for their customers to feel let down!

I have ordered onlione for the first time from House of Fraser who seem to also use this company. I emailed House of Fraser to find out why delivery was late and they emailed back saying that it was with the courier and should be delivered within the week. They gave me a link to track my parcel and when i checked the status the courier claim that it was signed for today?! No order has arrived and no delivery was even attempted. You would expect at least a card to be left! Have tried to contact both the courier and House of Fraser, courier number rings for about 90seconds then automated message stating that they have hung up comes on the line. Been holding to speak to House of Fraser's customer services for bout 40mins and am sick of hearing their terrible hold music!

OUT for Delivery to Courier
Means the courier does not have it. DP were obviously blagging to get rid of you when they said you'd get it that day or the following day.

TRACY DRAKE
The reason you can't find Morely in your searches is because it's MORLEY.
Try using saynoto0870.com website and you'll get a phone number which is freephone or local STD code for your depot. Then you won't be paying call charges.
email the boss - carole.woodhead@hermes-europe.co.uk
And yes, surprise surprise, your contract is with your supplier, not Hermes which is why you are being told (quite rightly) to contact them. The contract is between Hermes and your supplier, not Hermes and yourself.

FEDUP
I'm interested to know how you got the courier's contact details if they didn't leave a card?

well, for those "couriers" who seem to blame the customers for the having the cheek of not being in... being at work! i received an email yesterday evening informing me that a hermes driver had delivered my boots... the only problem was.. .he had not! it was "claimed" that he left it in the porch... well we don't have one for a start... plus all my neighbours were in and would have happily signed for a package... and we have a long drive where most proper couriers, if we're not in..hide packages behind the car... no card, no one signed for it... and no boots.. so i rang house of fraser to tell them... they reported the lack of goods to hermes... who rang the driver... who then did not ring them back.. instead, came knocking on my door, scaring my daughters... saying oh i was going to leave it with your neighbour ... but didn't... and i could have left it down your drive... but i didn't! then lied about another box being on our doorstep.. which he hid it behind... well, i have heard a few fairy stories in my time ... but that is the most fantastical... i don't give a monkeys what you earn... i have had some pretty low paid jobs in my life... its no excuse for being dishonest and lazy... if you are going to do a job... do it well... why don't you call the customer in the morning and find out when would be good to deliver... or where would be best to leave it... i had no notification it was coming till it was too late... and frankly it was intimidating having that driver turn up on my door... especially as he could not give a [censor]... never mind he said... yes, never mind i'm [censor] and dishonest...Hermes ..perhaps you should learn if you pay a bit more you'll get better more honest workers ... which will help your business in the long run...

if they pay the couriers peanuts they will get monkeys!
but saying that if you order a parcel and u know u are NOT going to wait in for delivery.
then at least have the brains to give the company u are ordering from further delivery instructions
ie prefared am/pm, stated day prefared, neighbour number were can be left(without moans of oooh r they not in again, im fed up of taking parcels in for them), safe place stated if there is one...and if you are left a card with a contact number to rearrange collection then have the manners to call the courier back...all these help ur parcel to arrive without delay...at the end of the day makes life easier for you and the courier, after all the courier is trying there best and is over worked and under payed ...

USELESS!

Pre paid for collection of a kids toy. Courier decided not to bother collecting but still tell the depot he tried 3 attempts at calling... A huge lack of customer service available! Seems like their only interest is receiving your payment, not delivering goods. You get the service you pay for... That's why it's the cheapest!

Please... Please... Please avoid using this company after all, next time it will be your money... not mine!

I m the next victim of that bloody service. Please avoid them. Every day my parcel is out for delivery...few weeks. AVOID, YOU WILL LOSE YOUR MONEY AND GOODS ! Hermes is a joke.

hermes blacklisted us
courier gave parcels to home help who was attending to my neighbour, left card and told me that they were there, i contacted phone number on card and told delivery guy i not happy, within 5 mins he was at our door cursing and swearing and would not take his foot from our door, i told him to leave and that i would report him, since then hermes have blacklisted us from deliveries from them sayng that the courier was threatened by me, i then contacted firm who we purchase from and they say if hermes wont deliver then they would cancel our account, surely this is wrong, we have contacted the police in the hope that this nasty individual is charged with breach of peace and trying to enter our home without our permission, we await developments.

Hermes Blacklisted Us
courier left card saying that parcels been left in neighbours, called number on card and told him we not happy about that, within 5 minutes he was at my door shouting and swearing, he also had his foot in my door and wouldn't allow me to close door, I told him that i would be making a complaint about him, by the time i was able to contact hermes I was informed that our address had been blacklisted for deliveries as the courier said that i had threatened him, WHICH I DIDN'T.I then contacted the company whom we purchase goods from on a regular basis and they told me that IF hermes wont deliver then they would cancel our account, surely this very wrong, we have since contacted police in the hope that this individual is taken to task for his actions in frightening my wife and children, we await developments

again and again
I am another victim of this company.
We contacted them regarding delivery and was told that the courier wasn't able to deliver to us because security didn't open doors for him. Then we checked cctv cameras and find thety lie to us.
A V O I D

Just ordered some headphones from play.com, was in on saturday when they should have been delivered, instead get an email from Play saying my money had been refunded as I had refused delivery! I and noone else at my address refused delivery, ther only things I can think are the courier either didnt bother delivering, or tried to deliver to the wrong address. Either way, Play have very kindly deducted £3 from my refund for postage back to them! Ive emailed them stating how unimpressed I am with this decision and got an email back just boiler-plate text saying 'blah blah sorry you didnt get your order blah blah you will be refunded soon blah blah - no mention of the missing headhpones, or the £3. Will phone them tomorrow, dont think Im ever using play again, or anyone else who use this joke of a courier company :*(

I ordered items of clothing for my holiday from Forever21. 7 days later, still no clothes! I tried to find Hermes number to contact them and came across this site. I am now very conserned. Called Hermes and they said they do not have a customer services line as they only deal directly with their clients. I informed the unhelpful lady of this website and she just repeated herself. Did anyone actually receive their packages?

The sooner this company goes under the better off we will all be. I ordered some real ale back in Feb and we are now into June. Guess what no ale. I have now been sent two separate E mails stating that the beer has been damaged in transit. Yeah right sounds like the staff in the depot had a good night on me. T5his company needs some air time on BBC Watchdog.

what service i claimed for damge after they droped my package to my customer and i now £200 pounds out of pocket and they offer me £20 pounds they are takeing the piss i taken out extra insurance at extra money and they off me that i would mind if came back resonable offer but they have not they dont care parcel marked fragile dose seam to matter nor dose customer service they should be avoid like plage they total crap that being polite

What did the extra insurance cover you for? Did it have a maxium level for claims?

I totally agree with everything said I have taken a day off work to try and receive my goods. no information on the card so have spent over 2 hours on phone been passed from phone number to phone number and, nobody taking any responsibility. disgraceful. I really dont understand how any company can work by these ethics

I just had my parcel delivered. I dont know who hermes use for courier in Edinburgh but after reading the comments from the workers on how liitle they get paid and how much pressure they are under i tipped the man. I give tips to the the guys that deliver my take away so why not the couriers. The man was so chuffed and said he'd never been tipped the whole time he'd been in this line of work. I probably made his day a bit better. These guys aren't appreciated. Thank you for getting my parcel here.

This company is rubbish, I ordered some stuff from amazon on the same day, 2 smaller packages made it ok but not the third... I checked tracking and it said they had attempted delivery twice! One of the times was 6:30pm when i knew I had been home. 2nd time was at work. 3rd time was set to be today, so I decided I would sit at home till it arrived. I even put a note on my front door explaining to press doorbell for flat 2 or ring my mobile (i publicly left my number on my front door too). I will explain I do not live in a big block of flats, its just a converted house into 3 flats with a shared front door and hallway. Around 12 I went to take a bag of rubbish out to the front of the house, decided to take sign down while I was out - maybe it was a little passive aggressive to expect them to be unable to figure out flat 2 meant doorbell no 2? But no. I refreshed the tracking at 12:10 and it said attempted delivery at 12:01! There was nobody around outside when I was and I would've heard a doorbell on my way up or down stairs. There is no way they were there. No card left on any delivery attempt. I rang to tell them off and they said tell the retailer. I rang amazon who tried to chase them up. The result was the courier appeared to have their phone off and was uncontactable. They wouldn't give the number of the courier to amazon. I'm sure most drivers aren't this terrible but I find this really is unacceptable to completely lie about attempting delivery. Amazon expects them to redeliver Monday but I'll be at work. Unfortunately when I tried to explain this to Hermes they can't deal with me cuz I have to contact retailer (who I also told I'd be out). As courier hasn't left card I can't tell them I won't be home. So yeh, I'm not feeling very sympathetic to the couriers right now.

I am very disapointed with your parcel service its the worse parcel service in the world.
My complaint is you cannot speak to anyone in your company, I have tried your coustomer service telephone
number to speak to someone which is shown on the internet and a recorded voice tells me another number to
ring and another recorded voice speaks in french which cannot understand.
I am very frustrated with your company, .

LRCarroll

hermes are the worst courier service and dont care if you recieve your parcels or not and i dont understand why cataloque companies use them as they will only loose their customers (clients)in the long run you order a parcel nxt day delivery and your still waiting a week later then the cataloque can only fill out complaint forms to the courier which will take another week or two how pathetic is that hermes needs a big shake up or close ur business for good, hopeless courier service and wont recommend them to anyone from this planet let alone anothor one .. they dont even help cutomers out or there clients ie cataloque whats that all about .why have a head office if they dont do ewt what a waste of a building

I have been waiting for Hermes to deliver a parcel from Pitch TV. Their website says that the delivery number given to me by Pitch TV is invalid and they refuse nto talk to me. Pitch TV promise to find out what is happening and come back to me and they do not. They are both as lousy as each other. I have had problems with Hermes before when a return to NEXT was lost in their system. They refuse to talk to you. What inefficient crooks!

I ordered some clothes off the internet. A week later I had a 'Sorry I Missed You' card put through the letter box. My fault I wasn't in at the time. The card had scribbled on it the date and that the item was a parcel. It has a space for the number I need to contact to get it redelivered but it has been left blank. And trying to contact Hermes directly is a waste of time! The number for the company which is on the card goes straight to an automated massage saying go to their website. The website asks for a tracking number to help find the package but apparently the one I have does not exist! After reading all these massages about Hermes I will be avoiding them in the future! And people go on about RoyalMail being a bad service!

On three separate occasions Hermes haven't delivered and my goods have been returned to the sender without explanation. No other delivery company have ever had a problem finding my address and if is the problem then surely they should contact me... I would urge all sellers to advertise which delivery service they are using so the customer can make an informed decision, but further to this I wouldn't use this company as they're clearly not reliable.

Hermes are a nightmare! I buy alot of goods from ebay and have dealt with all the major delivery couriers and all of them allow you to phone and enquire about a parcel you are waiting for but not hermes!

I been tracking my parcel for about a week now and it says "Courier to Re-attempt" yet no-one has been near my door and no card has been left to say they called, it was raining here the time they said they tried to deliver so i guess driver did'nt want to get out of his van and get wet,

I called hermes but an automated system stated that i had to contact the seller and sender of my parcel as hermes could'nt discuss anything with me (what a joke!) how am i suppose to re-arrange delivery if i cannot talk to anyone? Hermes are a bunch of cowboys who should be avoided like the plague!

I have spent my entire day off (I work full time and often only have one day off a week) waiting for a parcel from a high street retailer who have chosen to use Hermes as their couriers. I specifically chose this date because I am working lots this week and paid extra for it to arrive on this date so to spend my entire day off inside and having to cancel my plans for the day just to find out at about 6.30 (half an hour before possible end of delivery since the package could get to me between 8am and 7pm) that it has been delayed via the initial high street retailer (also, after waiting ages in a queue on the phone to them) has made me absolutely livid. I have received no response from hermes and there is no way of making a formal complaint because they just email you an email asking you to contact the person whom you bought the product from! I cannot believe that I have wasted an entire day, stuck in my flat. I am so upset. I don't even have the product! I mean if I had the product I'd still be bugged that I spent the day in waiting but now I fear I will have to go through the whole polava of not being in when they decide they want to deliver something I have bought because I have a job and then having to chose another date to spend my entire day stuck inside waiting for a simple package! argh! DO NOT USE. They had my phone number and still did not contact me to warn me of the delay!

hi, i am a Hermes courier, sorry to hear bout your trouble, Just to say we are not all bad.I normally txt my customers{those who i do not know). to see when they are available, It saves me a wasted journey and them waiting in.Regular ones i know when and where to leave them, and if they are to be left in a Safe Place then i always put them into another bag.please dont judge us all the same regards

I ordered something from H&M on the 18th August. HERMES are a joke! 3 different drivers all of which have turned up saying they are quitting and they hate their jobs have delivered things ordered AFTER the h&m order. H&M cant find the parcel, hermes have no contact number and I am going out of my mind!
[protected] 20.09.2011 06:25:00 Out for delivery today / Out for collection today (50, 1, 9)
[protected] 17.09.2011 05:57:00 Out for delivery today / Out for collection today (50, 1, 9)
[protected] 10.09.2011 05:54:00 Out for delivery today / Out for collection today (50, 1, 9)
[protected] 07.09.2011 22:42:58 Parcel processed at HUB
PAY THE EXTRA FOR A PROPER COURIER SERVICE, IF THIS ISNT AN OPTION DONT ORDER! ITS SOOOO NOT WORTH THE HASSLE AND STRESS!