Hermes Parcelnet review: They don't deliver! 136

hc132 - Your complaint is with the retail company and THEIR delay not Hermes. Welshwarrior - if parcel was damaged in transit, question the company you have bought it from and their standards of packaging. I do not deliver any parcels that are damaged as I wouldn't appreciate a damaged parcel myself so send them back. If youwant to accept broken parcels thats up to you but us couriers have standards too. The reason that couriers don't leave their numbers is because we really don't appreciate phonecalls at midnight telling us that you are home now. My customers know my telephone number and call at all times, its not like a regular 9 - 5 job, we get calls from 6am (before people leave for work) until midnight and it's very annoying. My answer machine is listened to on a regular basis but I'm not leaving my home once I've finished work for no-one, next day delivery or not, if your not home and nowhere safe to leave, tough you have to wait. I think hermes should be like other companies, leave their card, call tomorrow and if your not in, tough it goes back. we bend over backwards to deliver goods for no appreciation from you lot, just moaning. There are plenty of more important things to worry about in the world for goodness sake.

we ordered two parcels one of them they said was left on the doorstep the other one was put into the letterbox over four days later i was in both days and have a camera over the door nobody came as i looked at the video over the days that they said they came in case i missed them.DO I HAVE TO SAY MORE.

Hi, i'm glad i'm not the only person having issues. I USED to order items from Simply be catalouge but they use Hermes for deliveries. They would turn up, not even bother knocking the door and throw the parcel over the gate. The only reason i knew it was there was because i would see the van driving off. They also used to just knock the door, leave the parcel on the doorstep and drive off, which had we been out anyone could have come along and pinched it. So due to this i no longer order out their catalouge as i just don't trust them. I now have a new problem with them though, Amazon have decided to start using them. The first time i ordered off them they came with the delivery and my dog came to the door, went to jump up at him for a fuss. The driver went beserk, starting running round my front garden, saying 'it's bit me, it bit me'. I told him that there was no way my dog had bitten him, to which he pulled his trousers down in my front garden! and said see theres marks, which there wasn't. He then went on to say how he was going to get the police involved, i am still waiting for the police and this happened last October time! But now he has put a note on my address which means if anything needs to be delivered by Hermes they refuse to come to my address. I am so angry with this company but there is no one to complain to, avoid them like the plague!

Waiting 2weeks for delivery Hermes keep stating in tracking that they tried to deliver (no cards trough my door or any sight of them) Yesterday afternoon as weather was nice i was outside just in front of my door(i only have one door)working on my motorcycle so i would`nt miss them!I went inside to check tracking only to find Hermes stated they tried to deliver at 3, 17pm.at 3pm i was actually on phone to Inter-parcel (delivery booked through them)enquiring whats happening!Hermes hav`nt been to mine once like i keep telling Inter-parcel.I've never had this hassle before & i have hundreds of parcels delivered.Sick of waiting in every day in the hope my parcels might come.Told Inter-parcel i really want my parcels handed over to royal mail who knows how to deliver! In these days of sat nav there really is no excuse.& they blatantly lying with the tracking information.its a disgrace.Even Inter-parcel aren't able to get them on phone!Have now requested that Hermes deliver to my local post office where i can easily collect.Would never have anything to do with these idiots again

i agree with other comments about rubbish customer care services, all telephone calls answered by recorded message telling customer to contact seller, who then sugest you contact the courier.

i have now complained to trading standard with regard to this matter

Allan
from Bradford

Total waste of time, I ordered an item twice they turned up at different times and left cards, tried to call and all you get is sill numbers and stupid messages saying that they cant deal with it and you have to contact the person you bought from. The local number in Morley is never answered having called 27 times nin two days at alternate times no one ever answers. Yet when i went to the building sat outside and called again staff were clearly there but not answering AVOID THEM LIKE THE PLAGUE!

COMPLAINT ABOUT YOUR REPAIR SERVICE AND OVERALL CUSTOMER SERVICES

I had bought a 32MM leather Noir Gold belt in October 2011 which developed a white patch for some reason. I sent it for repairs and all your leather specialist, Claire, did was colour the patch with black colour, for which she took 3 weeks. There is clearly some fault with the leather. When I visited your customer services colleague, Irina Nazarenko, today, I was told she would have to send it to Paris and it may take 3-4 months. Given the length of time you would take for this, I have decided not to give the belt to be sent to Paris. Irina's behaviour and timeframe she outlined (initially 3 months and then she mentioned 4 months as a possibility too) clearly made it sound she was not at all keen to send it to Paris.

I am deeply disappointed and still cant believe a brand like Hermes can have such a customer services department. My experience with Louis Vuitton, Gucci, Dior has been so incredible that anytime I have had any issues, I have been given utmost priority and product replacement when required. The Hermes belt I bought was not more than 4 months old and its fascinating your professionalism, especially considering all the claims you make about quality of your products. I have to admit you have definitely lost one customer and may be many more in years to come.

Good luck and hope you can do something about your staff and train them towards forming client relationships as opposed to destroying them.

Nitika

fukin hermes the [censored]test delivery company ever, they open ur packages and if they find anything they like or is of value they STEAL it and say it was delivered but they cant prove it and neither can you, then they send you back and forth for months and months until they tell you no sorry we can not compensate you on this occasion! STAY AWAY FROM THESE THIEFING MOTHER###ING ###! BIGGEST THIEFS EVER

Sold a BBQ on EBay and booked Hermes to deliver it. Booked via their website (or should I say web[censored]e). When booking they ask for the weight and dimensions of the parcel. Item duely picked up by courier the next working day. Two weeks on and the purchaser contacted me to tell me it hadn't been delivered. The tracking service said it couldn't be delivered as it was too big. I contacted Hermes who said it was my fault because the item was too big, as stated in their Ts and Cs. Therefore they had to wait until they could send it via another courier with a larger vehicle. Every day the tracking service said the same - out for delivery to courier. The customer emailed them and was told it should be delivered within two days. A week later, still no parcel. At no time could either the buyer or myself find a phone number for them. What sort of company doesn't provide their customers with a phone number to contact them on? I told them their web[censored]e shouldn't have accepted my order after I had given the dimensions. Once they accepted the order and I had paid they had entered into a contract and they had broken that contract. They still harped on about waiting for a bigger van. Then my buyer let me know that it had just been delivered - From the boot of a CAR!
I contacted EBay to complain about Hermes, as they recommend them, and Ebay have provided me with a number to call. So for those of you still searching for a contact number here it is - +[protected]. However I do notice that other people have put contact numbers on here and they all seem to be different. So they probably change the number as soon as people start finding out the number they are currently using.

Steer well clear of Hermes and their crappy web[censored]e, which will let you pay for delivery of an item they are not prepared to carry.

I ordered some perfume from Boots Online and Hermes were the company booked to deliver it. After receiving a telephone text message saying that the parcel was dispatched and could be tracked on their tracking service I was sure that the parcel would arrive in a few days. However, after this time had elapsed and no parcel had arrived I started to get concerned. That same day a very elderly gentleman came to the door with my parcel saying that he had found it at his house and didn't know how long it had been there. He wasn't very pleased at having to bring it around and I don't blame him! He didn't live a long distance away but for an elderly gentleman who wasn't steady on his feet it was quite a long walk and he shouldn't have had to make the trip anyway. I asked for the parcel to be left in recycling bin at back of house and he left it in a porch at the wrong house. I have tried leaving a message of complaint on their message board but every time I try and get into the system it it shuts down and wont let me type anything! Not impressed.

3/3 parcels in the last 3 weeks not delivered! One parcel was lost while the other two parcels delivery apparently attempted. In all instances we were at home, the doorbell was not rang nor was a note ever left to inform us of delivery. In the end no orders where ever delivered and hermes have cost us a lot of time and money chasing deliveries. Very infuriating and a great inconvenience!
If you can (which you often can’t then) avoid them!

the worst delivery company i have ever had to experience in my life, i am still waiting on 1 item which i ordered a week ago, they keep saying reattempt and i have sat in for a week waiting on delivery so are these people invisible and that's why i cannot see them, no one has been to my door so this reattempt is a load of lies and this company should not be allowed to deliver peoples goods, i am still waiting on my delivery but today is the last day then i want a refund for my 1 item which i know i am not going to get, and this is only the 2nd time i have had the misfortune to be dealing with them and twice i have had problems the company is a joke .

My tracking information says: 'Delivered to shed' Yes we have a shed, but unless the couriers houdini, and could get through a big padlock, then theres no way it could have been left in the shed, plus i was in all day saturday when it was meant to have been delivered, so I would have seen a strange person trying to get into the shed, Personally i think 'delivered to shed' is a code for ' I can't be bothered to deliver your parcel, i'm just going to make you think its there, when really i'm going to keep the parcel to sell on ebay to make up the money on the 45p i get for each parcel'
All I want is my parcel, i ordered it 2 weeks in advance for this friday, and starting to panic that it won't arrive, its a company like this that should be on 'Watchdog' to warn people out there not to use them

I have from JD Williams, ordered a bathroom cabinet 3 times, I has sat in 3 months waiting, Hermes just return it back to JD Williams, no way have they ever come to my door, I have full vision of delivery vans arriving, my dog also barks, I just sit and wait then receive email from JD Williams saying my item has been returned, I have never ever receive a card through the door, if they had left a card I would see them as well, I now have a bathroom incomplete, and I told JD Williams on phone this morning, I will never order again, whilst they continue to use a rubbish delivery company, I am fuming, my husband has been doing weekly shopping so I can sit and watch through window, so thats 3 returns and no deliveries to me, all same cabinet, don't use please the DO NOT DELIVER

In my Courier circles, my Colleagues Brothers do collect for My Hermes, not so much Brothers; as I don't shout in Polish, so more like associates in the Trade.
Call me Whistle-Blower, but my Profession is being Plagued, compromised and people need to be aware of Rogue Elements within My Hermes giving us all a Plop name.

They have your P2G Reference Number. Because they have to, they are the Consignors that are collecting and Handling the Consignments. Via the Net (P2G) Parcel 2 Go Consignment number tells Carrier exactly what you said is in the Parcel when you Booked it - then you may wonder why it's taken so long to get there when the Courier has taken it home to check the P2G numbers for a Guide as to contents for what can pass straight on route and what needs further looking at. If contents are Plop, then Reseal for Onward destination, but anything Value is send home to EU especially if extremely undervalued to circumvent insurance over £20 Parcel Contents Value - This is defo one for Matthew Allright and his Portugal Journalistic friend to Secrete a Tracker, under insure - and state 18ct Bracelet worth £20 and just watch this P2G number Network its way to Albania, Ha! Not Via My Hermes.

Have just received a could not deliver card from Hermes 1st attempt, I checked my door bell was still working and it was, so they never rang it, I was in and they never rang, the card said contact me on the number below and re arrange delivery, the space for the telephone number has been left blank so I could not phone them and the name of the delivery person was also left blank, so I went to the Herpes europe web site and entered my consignment number from ebay and my post code, it showed that the courrier received the parcel at 10.09 and the next entry was at 13.24(3 hours later) and said 3rd attempt and it looks like thats it.I think they should change their terms of use to a "NON DELIVERY COMPANY", this company are worse than useless.

I ordered goods from Matalan, unfortunately Matalan is using Hermes courier and more than a week ago ordered some goods as yet there is no sign and all I get from customer services of Matalan is false promises. Pathetic courier company. Totally agree Avoid Hermes and retailers using their services as well.

buy online from Debenhams and you will suffer the appauling service of Hermes to 'deliver' your goods. Hermes are a terrible company, their delivery drivers are appauling and will dump your goods anywhere on your property if you are not in. I recently confronted the delivery lady (who just had a car stuffed with parcels) about her leaving parcels when there was no-one in and her response "well you should make sure your in, and if not I will leave it - I am not messing about coming back" I was speechless at her attitude and told her never to leave anything without a signature.

Hermes are the best reason not to buy online from Debenhams

I have just returned from work to a card from Hermes.
NO CONTACT NUMBER given on the card. There are spaces on both sides of the card for this. When I tried to contact Hermes on their website it gives a message saying contact my supplier. Why? It is Hermes who are avoiding contact.
Ridiculous service, where is customer service?

Hermes have really poor customer service.
I have missed a delivery and received a note saying it will be re-delivered the next day (when I am at work), therefore I have wrote 4 e-mails and called them up 3 times in the period of 2 days to arrange a Saturday delivery. After they took all the information from me (parcel number, etc) I was told it is being taken care of and I will receive my parcel on Saturday. However, when I got home the same day, I found another note in my post box saying they have tried to deliver it again and will attempt again next day (working day) and if I am not there, they will return the package to sender or destroy it.
I have called them up again (4th time) and was told they can’t help me, because the package was sent from abroad and they are not allowed to contact their colleagues in another country (excuse my French – ###). After I asked them what their abroad office has to do with it if the package is already in UK in their courier’s car, they told me they are not allowed to contact UK courier as well, even though they have her number (seriously?).
After I asked why there is such a miscommunication between offices of the same company, they repeated they can’t help me.
After I asked why they can’t contact their own UK colleague (courier) who is on their payroll, they said they can’t help me either.
After I asked what I should do in regards to my belongings in the parcel now, they said they understand my concern, but they can’t help me.
After I asked If I can claim the money back for my belongings as well as delivery costs, they told me they don’t know and I should try calling their other office up (German) (again, what it has to do with the package which is in UK?).
It seems like they don’t know any other scripted sentences rather that we can’t help you.
After I told them that I will have to sue, I got a reply: okay.
I am very disappointed with the service and strongly recommend everyone not to use Hermes.

2013 - Hermes still operate in the same way. Card through door no ref number, no telephone number 2 weeks later no sign of coming back. Website 100% useless, their contact me email 100% useless. Avoid this bunch at all costs, sad state of affairs I no actively check an online company will not send from this useless courier before making any order. I've actually paid slightly more for an item to avoid Hermes!

No show of package which was delivered, disgrace !

used this company for over a year with out a problem untill last week parcel got delivered two day after tracking number said it would be here then this week my parcel did not get picked up then when they finally did come they said they could only pick up two of the three pacels i had for delivery and was told some else was coming to pick up the other one then i was told sorry we come wendesday to pick then you guest it they said sorry again we pick up thurday then i found out when i phone in for the 10th time that they had cancelled the order on the tuesday at 1.23pm talking about they left hand dont know what they right hand doing and dont ask them for compension but know this if they dont pick up they in breach of contact report them to your local trading standards and if they trading standards get enough complaint they get done now let pull together everyone contact trading standards and complane about the service and lets get some thing done about this company that is laughing at us

incase any one want they number it is [protected] and [protected] and [protected] had these numbers to all your comment sorry to anyone that read an earlier comment to the spelling mistakes did not have my glass's on

Placed a order last week checked my delivery status today to see they 'delivered to letterbox' surprise surprise nothing has been put through my door! Have contacted retailer and waiting for a response!
Two weeks ago I placed a order and herms lost my parcel!
Cutting costs and using crap companies and employing people that don't care is not saving money!

It's a terrible! They just lying.. I've spent 4 DAYS at home waiting for their delivery from Clarks, NOONE CAME! But on they website the message has appeared about ''attempt'' to deliver? what attempt? I SPENT ALL 4 DAYS AT HOME! When I try to contact them via they internert site they just sent me to Clarks the company from where I have had an order. I feel so humiliated ...But why CLARKS siogned an agreement with such a rubbish company? Please avoid this service if you can...

tracking number [protected] .Order placed with john lewis on 11/12/13. Hub sorter receipt scan 13/12/13, receipt at depot 13/12/13, processed at depot 13/12, out for delivery to courier 14/12, awaiting courier receipt 14/12.Tried calling you on the 18th 19th 20th with no one answering the call.Rang john lewis also over these dates they had no joy in getting through to you either.Eventually on tuesday the 24th i managed FINALLY to get an answer from one of your staff who was initially reluctant to give me information as i wasnt the retailer.He said to me “ i can confirm your item has been lost in the post” so ive now got a daughter who wont be getting the present she asked for, even though i ordered this in plenty of time for delivery from john lewis, but alas they trusted there delivery to be for filled by hermes.I must of wasted in excess of 3 hours total on the phone to the retailer and you lot trying to get information.I dont believe for one minute it was lost at all, i firmley believe its been stolen by one of your drivers, and thanks to his selfish action has ruined mine and my daughters christmas.So many thank hermes for your totally dishonest and rubbish courier servce .i have advised john lewis that they are jeopardising there reputation by using such an unprofessional company, they agreed with me also.i ended up having to trawl electronics shop to find a replacement thanks to you.So i suggest for located the driver and question him as to where its got to.I do require some sort of compensation for all this aggravation, lost time, phone calls, stress.And i certainley wouldnt ever use your services again, and i would urge others not to either if they value there customers.Which you clearley dont.
richard .

Warning - do not use hermes unless sending steel as there is a good chance of breakage. The personnel have to work at speed - like on a roman galley with the threat of a whip. This means that your package means nothing to them and if necessary it will be thrown about during transit from your place onwards. I have had 2 breakages reported - are they bothered. . . . Compare them to ryan air as regards customer satisfaction.

Didn't receive an ebay item, tracking says it was posted through letterbox, it was a parcel, liars.

Got prompt reply by voicing my complaint in their Facebook page. Case is being investigated.

Turned out ok, the MyHerpes delivery person had delivered to the wrong number, how can you misread a 13 as 15?!. The rep on Facebook was good though.

my complaint never got addressed.rang and rang, when i did get through they wouldnt deal with it.this courier company is total ###, unreliable, crooks, theives, and incompitant

I won't use them, too many horror stories.

we shouldnt have to use sites to get a reply, it should be done promptley over the phone...bottom line this is one ### company.

i worked for hermes for 9 years and was sacked with no real reason they are the worst company ever to work or deal with in anyway you dont get apreciated for what you do and they always blame us couriers when something goes wrong i will have nothing more to do with them they can do what they want to people and as a selfemployed courier you dont have any rights you just have to walk away and yet again they get away with it they are not intrested in any thing you have to say they all stick together

i think that to many parcel are going missing and think now this should be a matter for Greater Manchester Police as Hermes are so call losing parcels that are 2 foot tall weighing 11kg not a small packet I THINK MAYBE DRIVERS ARE KEEPING OUR PARCELS

Hermes are rubbish. I have had problems with them three times over the last two months with them not delivering parcels. I don't even think they were trying to deliver to the correct address. The first time they left the parcel in the porch of a house at the end of the lane! The second time they returned to parcel to Amazon saying they were unable to deliver but I'd had no card through the letterbox to say they had even tried! The third time they returned the parcel to another company saying they were unable to deliver - I had been in all day every day that week and they had not been near my house. Please, please, please will companies learn from all these comments and stop using Hermes.

Parcels delivered damaged several times. They leave them in my rubbish bin. Also no way to contact hermes. Disgusting

staff are full of rubbish, rude, dont know who there superiors are, lost 4 of my parcels n a row. No one contacted me to inform me that my parcels are lost until my customers demanded refunds. Hermes offer you refunds for price item was sold and postage but no compensation for all phone calls and customers you lose with bad experiences and no return business.

I am taking them to court in the small claims court .And now have a massive amount from there layers why I will not win but my point will be noted they need to get there service sorted for there customers, having looked online there is thousands of complaints.
You can only send cotton wool safely ! And insured items are all excluded. Make a check box system and stop ripping off customers.