Hermes Parcelnet review: They don't deliver! 136

Bunch of idiots i worked for them and they do not give a ### about looking after parcels they get thrown about deliberatly if they have "Fragile or handle with care"

Received "Sorry I missed you card through the letterbox on Saturday with box ticked "Parcel left in secure front porch. I dont have a front porch or any side entrance being a terraced house. Courier driver name was not filled out and there was no phone number to ring. Also there is no detail of what was delivered or by whom. What do they expect you to do and I am wasting megga time. I usually get excellent courier services but this is the first time I have encountered Hermes and I hope it is the last.

I have been waiting in for the past three days only to be updated online that delivery was attempted three times and now it will go back to depot. No card left. No sign of the courier outside. I would pick it up from the depot, but unlike other courier services, the depot does not allow drop off or collection by customers. So what they're going to do with my parcel, I have no idea.

this is now the second parcel in 2 weeks tracked out for delivery courier received then waited in all day then at 5.30 it says reattempt on next days date, usual driver is fantastic but this new one wants sacking.My usual driver told me 2 weeks ago this driver took nearly 30 parcels back saying there was knowbody in disgusting now i will have to wait in another day all day long

hermes driver forged my signature on the electronic pad on 20-11-2015 and when you complain they are not interested i will be contacting bbc watchdog and news papers and highlighting this on social media sites facebook twitter etc as it is a crimminal offence for anyone to forge a persons signature and i would advise people not to youse hermes for any form of delivery or collection service

I am the partner of a Hermes courier of 8yrs I have never saw him so stressed he's heading for a heart attack he's ment to be a parcel courier but the amount and size of the boxes coming to couriers makes it so hard to even find a parcel in the car because boxes are on top of them its pathetic some of the boxes are near the size of me and heavy yet there down as a packet please spare a thought for the hard working under paid couriers I've never saw it so bad .worried wife .

I had bought my mum a kenwood stack stereo for a Xmas present from gumtree, the guy had used this appalling company Hermes, omg when my eventually received her good omg I could have cried the box was battered badly all torn, when I got the system out of the box, omgg I could have cried even more the lid in the record player was all smashed where you turn it on and off was cracked, absolutely a disgusting company, and to top it all it didn't even bloody work, I was so upset that my mums Xmas present was damaged to the fact it didn't even work, I will let everyone know not to use this crap company, I have also complained to trading standards, , I am not happy that I received my goods, at all, and I think it's disgusting that they don't pay out on electrical goods

my parcel was collected on the 11/12/15. Still not been delivered. they send emails with every excuse under the sun even thinking I bought my goods from ebay. Now they want my receipt. all I have is the couriers receipt, and there not getting that. they give themselves two weeks to reply to you and, a few hours for you to reply to them. If, you don`t reply within those few hours you have lost your claim and probably your parcel. whatever happened to trading standards? Date 26/1/16

Quite disgraceful and appalling lack of service from this so-called service company, Their only consistencies are being late to collect and very slow in delivery.
The most recent farce is in their inability to settle a claim for goods that they failed to deliver and have lost or had stolen in transit. Despite my payment of insurance for the full value they have delayed and procrastinated in settling my claim instead sending badly-spelt, non-sequitur answers to my messages.
Not to be trusted with anything of value or where urgency or reliability of either collection or delivery is necessary. Given what I read on these posts it would seem that I am not alone.
Stewart McKenna

Parcel Number: [protected]

10/03/2016 16:07 Delivered To Letterbox
10/03/2016 08:43 Courier Received
09/03/2016 07:08 Out For Delivery
09/03/2016 06:42 Out For Delivery To Courier
09/03/2016 06:21 Processed at Depot

Parcel was never delivered, and I thought Yodel was bad...!
Have even had my Bin sign for an item and was left in the bin "On bin day".
Have never had any problem with Parcel Force but am deeply out of pocket with both Hermes and yodel, If they cant be bothered to deliver then your simply not going to get your parcel, Signed for but not delivered, They should be tracked themselves so it can be proved that they where at your Address like some of the better company's. Going to get CCTV with time stamp so can prove it when they don't deliver, I'm badly disabled so in 24/7 plus my dog gives me warning that someone is has pulled up outside well before they get even close to the door.
Maybe some of you are lucky with the couriers but with us its sadly a lottery if your going to get your package or not..

All these co-called Hermes drivers are absolute ###s. So you agree that you don't care about the service you provide because you are payed a couple of squid?! That is NOT the customer's problem, that is YOURS. If you have an issue with it either find a better job or start a damn riot you bunch of whiners. You have ONE job it's YOUR job and you provide a SERVICE for others... And this coming from someone who as had multiple retail and delivery driving jobs. And please' spare me the "you obviously don't know what a real job is" rubbish, you don't know what anyone else does on here and to be fair, it's irrelevant if the customer works as a binman or owns a bank. Their job is not in question. Yours is.
So yes, people have aright to be angry as hell, no i have no sympathy for any driver. It's a hard life. Deal with it. Everyone else has to and a lot of people work for pittance, or even volunteer and still provide better services. If you admit that you have no care or pride in your job and admit you dont care about customer's parcels then you should not be touching people's good, you should be using that rage and figuring out why the hell you get paid a pitiful amount! Then maybe you can actually do your jobs better. Better still, quit.

My wife's recent exasperating experience with the non delivery of two items during December appears to echo the adverse comments given by other folk on this website. On both occasions the Hermes online tracking information claimed that these items had been delivered to her home address; one at 23.38 hrs and the second at 22.01hrs!
The house was occupied on both days/times and my wife assured the Hermes Customer Services person that neither parcel or any other delivery evidence was found on our property! They, (Hermes), dismissed the latter information and just referred her back to the vendor for a refund. The first vendor honoured the refund immediately and also aired his suspicion about the very late delivery time logged by the Hermes Courier. The second vendor was reluctant to accept the refund request. Fortunately, Paypal (used to pay for the second item), refunded the money under their payment guarantee protection system. Hermes provided no further assistance to my wife after the initial report of non delivery!

Listen couriers some people are disabled when knocking please wait at least a minute.

I had a similar problem with Hermes Edinburgh. They claimed to attempt to deliver before Christmas through Amazon, There was somebody home 24/7 and I had to wait for 14 days for a refund and after that I went for Prime on Amazon to avoid Hermes delivery and guess what, again they used Hermes, that claimed another lie about attempting a delivery. Both my husband and I were home all day, and now I have to wait another 14 days for my refund. I opted out of Amazon's prime delivery £ 7.99 a month. I would expect Amazon to have better couriers than these fraudsters Hermes. AVOID HERMES wherever you live in UK!

I couldn’t agree more with all these comments. I am currently waiting for FOUR parcels from Hermes, all from different retailers, John Lewis, Phase Eight, Coast and Debenhams. All delivery’s are well over the 3-5 days delivery time promised on their websites. In fact they have had the one from John Lewis since 17th April! When I complained to the retailers concerned they all contacted Hermes and were all informed that there was a ‘postcode error’ or that parcel was ‘sent out with wrong courier’. Really? The staff at Hermes are either completely incompetent or lying, or perhaps both! I am just amazed and disappointed that reputable retailers such as these are still using Hermes. They must be aware of their reputation

Hermes say delivered and signed for on 28th Feb. there was no-one in the house from 27th Feb until 1st March. So who signed ? Nothing shown on "View Delivery Signature" link. once they tell me on their contact email that it's been delivered and signed for, they then finish the "chat" and don't give me a chance to explain the non delivery problem.