Hertz
Reviews and Complaints

On May 26th 2018 I rented a 2017 Dodge van from a Hertz located in Bradenton Florida. It was returned on May 29th 2018 to the same location. I was told I would get $200 back after the car was returned and I am yet to receive it. My car rental was $400 I was charged a total of 600 with a $200 return. I've called a few numbers I've emailed a few people Everyone is basically telling me I have to wait or someone will get back to me if you didn't have to wait to take my $600 then why do I have to wait to get my 200 back.
My info is
Damaris Avila
[protected]
[protected]@gmail.com

Reserved a small automatic car to be ready at norwich airport 06.06.2018 for pick-up at 21.10 hours. Reservation was made by third party. To make sure of availability as arrival was late I called norwich office. Ref neil said all will be ok. No car and no hertz staff at the airport! It was dark, lonely, scary and cold waiting to be picked up by friend from loddon.
After calling the next day ref david apologized and said car would be delivered. He said neil had left hertz without leaving any notes to anybody. Staff problems big time! He also said many times over that he could not comment on my cdw through third party and asked if I really wanted to take possession of a £24.000 without hertz insurance at nearly £500!? Scaring me, but I called america to make sure my cdw was sufficient cover.
The delivery man was very good and went through all the important things. No manual for a very new car! They steel them, they said. I say: not good enough.
The small car was a kia carens mpv, 7 seater! It couldn't be called small. The car was lovely, but it was not for me. I am small and after pumping myself up couldn't reach pedals so with trying all sorts of cushions etc I learned to use the pedals with my toes! Luckily the pedals were quite long. At no time did I see over the bonnet. At a petrol station I had to ask for help to open hole for fuel. Had not noticed a lever on the floor. Even my helper had to think hard how to open it.
On return ref selma whom I had called to say I was arriving 23.06.18 instead of 22.06. Due to flight cancellation by klm. She said to leave the car at one of hertz car parking places with ticket in car as nobody was there at such an early, 0500 hours. All hertz car park places were taken. Do they not know how many cars they have? Parked as near as poss. Was very tempted not to leave note advising where the car was. Popped note and keys in their box.
Summa summarum: not a good experience. Will not consider to use hertz again and have said so to my friends. Next time I travel to the uk, perhaps next year, I will arrange a car with another hire company to see if they are better than hertz?
Shame on you!
Irmeli christine elsen-palmer
Rental ref [protected]

I Alex Edwards was insulted by Brandy Miller at your Monticello office on June 06 2018 around 5:00 or 5:30. She called me a dumb [censored] and also displayed rude service in assisting me and my dad as we enter the location to pick up a car Allen Smith had reserved.I have contacted a manger to notify of the incident. I felt humiliated and was almost driven to become violent because of the insult and her rude service. Never before have I been treated in this manner while picking up a rental car. I should not have been treated in this manner and I seek answers to why. Alex Edwards [protected]

‪We are having a terrible experience with Hertz. We are in France. Our villa was raided by thieves. Car was locked but car keys were in the bag stolen from the villa. Police reports etc provided to Perpignan airport hertz office, the franchise where the car was originally rented. Police reports show car was locked. In garage. But thieves took keys (along with lots of other personal belongings) from villa. We are stranded but Hertz refused ano car! ‬and they cannot tell me why. We are president club members with Hertz! We had supercover insurance!

I prebooked and prepaid for the rental car. When arriving at the counter in Dublin Ireland, I very clearly stated that I didn't need any insurance or any other extras and was told to sign a form stating that. No one told me I'd be charged, and I contacted customer service FOUR times to understand why I was charged an extra €80 for a liability waiver - something I never agreed to. After the fourth email, I got an automated response saying someone would loook into my case. 10 days later, STILL NOTHING. Hertz took the money right out of my account - essentially stealing - with no accountability or communication regarding charges that I've never had before and was never told about. Absolutely ridiculous, and I would've expected a lot more. I hire hertz multiple times a year and never heard of this kind of crap. Guess you can spend thousands and thousands with a company, but they don't care and will hide when you have an issue. AWESOME.

On May 9, 2018, I spoke with a Hertz representative and reserved a 12 passenger van to be picked up on June 30, 2018. I received helpful, quality service on this occasion. On June 18, 2018, I called the agency to confirm that my reservation was still set. I was told that they had no vans available during those dates and that they were trying to call and notify clients yet they hadn't called me even though the scheduled pick up was only 12 days away. The manager I spoke to never answered my question when I asked WHEN they planned to let me know that they would not have a van for me. It was a challenge to find a van this large for a 2 week period to begin with and to find out on short notice that I was going to have to look elsewhere was a serious problem. I will NOT use Hertz in the future and will certainly discourage others from supporting it should I be asked.

I rented an auto for a week's vacation recently from Hertz Rental Car. I had a fixed prepaid rate. They are charging me extra without due cause. When I spoke to their customer service department, they did nothing to help me. I was lied to at the pickup counter and I am outraged at your lack of integrity in this matter. You people owe me money, and you need to remedy this situation immediately. I have further information on this matter and when I receive credible, professional feed back from a true Herz Representative we can continue. Thank you.

I have reservation for November 23 - 26 2018
I wanted to changed them to Novmber 21 - 26 2018. I called your Hertz in Pico Rivera on June 6 spoke to Ruben that I wanted to changed my reservation and told him also that I got a lower price from budget and he said he would call me later. I never received a call from him. I called on June 12 and left a message with Alberto for Ruben to call me and still never received his call. On June 15 I called your 800 # to make a complaint and they told me to call back in a week to see what they can do. I called an hour later and I got a different story. I will never rent a vehicle from Hertz or recommend Hertz to family or friends. I appreciate if someone from your corporate calls me at [protected].

Employees working this location has given me total chaos and i feel deemed and appaud by their actions. I rented a car two weeks ago, first the rental agreement was not changed i was suppose to have the car a week, i ended up returning the car a day earlier based upon the wrong rental agreement. Employees was not understanding, didnt offer any consolation. Valuables were left in the car, notes were supposed to be placed so that the next manager upon retun of the car can get my valuables out. I was given the run around only to be told the car will return on the 15th of june. I was there early to get my items only to be told, the car was taken to another location and the manager searched the car up and down and found nothing. Before the car was returned, the customer stated she will take my valuables back to the rental location, because she came to residence and would not identify herself. I am very angry and in disgruntled about the services receive from hertz. They won't answer their office telephone, you have to physically go there only to wait a long period of time before being seen

On May 3, 2018, I rented a car from the Wilmington, DE Amtrak Station. The rental agreement was from May 3 through May 10, 2018 in the amount of $178.75 (Rental record H6533320865). The car was returned on the 10th at the same location. I am a gold member, so I always get my receipt via email. I called the rental location for several days asking for my close out receipt. On May 16th I received my receipt in the amount of $435.88. I was charged for an additional week and I still have not gotten a response as to why. I called the rental location and the telephone just kept going to voice mail. I started calling the customer service line on May 17th and I spoke to a Justin at 11:34 am. He took my complaint and stated that someone would respond in five to ten days. Of course, I got no response. I called and spoke to a Kenny on 5/21 at 2:55pm and my last call was to a Rob the next day at 6:05pm. I still have yet to get this issue resolved. I had already put in a rental on 5/17 with a return on the 24th for a wedding and I received my receipt in a timely manner. This issue is a two hundred dollar difference and I would like this resolved.
As a gold member for over 3 years, this is unacceptable. This location is convenient for me, but always has issues
The wait is long to pick up rentals
Very disorganized most of the time
The vehicle is always dirty
No gas in the cars.
Thank you
Danita Gendraw
Gold member # [protected]

I rented a vehicle from orlando intl airport 5/16/18 [reservation# 579022651] and returned it 5/20/18 at the same location around 7:30a. I opted to use the 'park and go' option which is plastered on the wall in that location.

I returned to nj and the very next day I saw a $63 hold on my credit card - I immediately called hertz and was told it takes 5-7dys to close out a rental. During this time, daily holds were being placed on my card. I called several times and even posted on the hertz facebook page for assistance - no response from everyone. Everytime I call, I was told they sent a request to the location to close it out - not sure what's taking so long. I called 6/7/18 and was told the rental was finally closed out on 6/6/18. I noticed most of the $63 pending charges were removed from my account - I thought it was over.

The next day, I check my card to ensure the remaining 2 holds were removed and there was now a posted charge of $654! Again, I was told 5-7 days to investigate.in the meantime, my card is maxed out - this is the primary card I use for everything - I am a single mother of 2 kids. I saved up to take my older son to disney and this rental experience has been the worst!

As of today, there is no resolution - my card is still maxed out and I have to continue to wait. I need to speak to someone who can do something now instead of apologizing for my experience. I cannot believe this is taking so long - there are cameras i'm sure at that location - I have sent my flight information - I obviously didn't take the car on the plane with me.

I don't understand why your company would handle this situation in this manner instead of crediting me what was wrongfully charged - in fact, my whole rental should be free at this point. I couldn't use the card to pay for my son's party on 6/11/18 - my life has been severely impacted by this horrible experience.

And all I get from everyone I speak with is nothing! I am looking for a local news or radio station that can help me - iit maybe nothing to you guys but I am not rich.

I had to do a insurance rental at the Hertz on South Blvd in Charlotte, NC. When I picked up the rental I opted to get a mini van since I had to already reserved one at another location because I needed to move my daughter out of her dorm room only 2 hours away. I informed the agent that I would be returning the car and downsizing the very next morning and Jamal told me call first which I did. I called this location as well as another location for over a month trying to get out of this minivan and was told no cars were available. I am not sure why I should be forced to pay extra for a van that I have made numerous attempts to get out of and to top it off the agents at this location told their regional manager and the hertz customer service rep that they had contacted me several times but that was not true and I have copies of my phone records to prove this. I work for a bank and I always try to think about the customers well being and try to make them happy but hertz does not seem to care about customer experience at all.

When we rented the car at the Edmonton airport we were told that because we were going to be returning it at 3:00am that we should pay the $80.00 for a tank of gas and if we brought the car back with a tank of gas they would give us the $80.00 back. There was 3 people standing there and all told us the same thing. Now I come to find out I have to supply a receipt and go through this crap to get my money back. I can tell you that I will not be renting through Thrifty or any other company that is associated with Hertz. Usually they look at the gas tank and see that its full and go from there. I am not happy with the run around I am getting.

I'm very upset I called on Wednesday 6/06for the free pick up service to pick me up on 06/08 at 5:00pm I left my last name address and phone number. So on Friday 06/08 at about 5:06pm I called to make sure they didn't forget me. A gentleman answered and stated that they were on the way. Few mins later I got a call back from the same number I called asking me about my address and that he was in the car that they were busy . Which I knew they hadn't left yet because the number I failed called me back . They didn't come pick me up until 5:30. No one gave me a courtesy call stating they were behind or late until after I had called to check. That's poor customer service and I will think twice before using hertz again.

On May 2 I made a reservation for a car to be picked up today June 6 at 4:30 PM. I received a call at 3:30 PM today June 6 from the Dickson office saying they had no cars so I did not have a car to pick up today! How can you rent a car a month in advance and not have a car to pick up. I have spent over $1000 on hotel reservation and fees for this federal police officers reunion in Outer Banks North Carolina and now I have no car to get there. How do you run a car rental business with the reservation a month ahead of time and have no car available for that person who made the reservation? I was in corporate marketing for 30 years and this is unacceptable! Please explain to me how you can keep a car rental business in business by not fillingthe reservations? Thank you for your time. FYI I am a gold card member and have rented cars from the Dickson location for years the gentleman there have always been over friendly and cannot do anything to upset the public. But there's a new lady there now and she is the rudest person that I have ever spoken with on the phone. She has no business working with the public!

Got flat tire 5 in afternoon had 2 hours after calling spent at least 2 hours on hold total after tow truck finally can rental car place closed spent 170 dollars on hotel so my family could be safe wasn't planning on staying in area finally next morning got replacement car in total we was without car for more than 15 hours totally not acceptable need better assistance so other families aren't stranded that long 2 days from home lots of stress that was uncalled for

I went to pick up the vehicle on June 1st and they didn't have one available. I was told that they had been looking for one since Tuesday. I was told that they would try to find me a 7 or 8 passenger but no one never gave me a call. I had vacation plans and couldn't leave when I was suppose to because they didn't have my van when I went to pick it up. To this day no one has called and say anything as to if I still need it or did I find something some where else. This is bad business and I will never rent from you ever again. The location was on Courtland street in downtown Atlanta.

Contract Nr. 78/2723966 of April 10th, 2018
Hertz Lisbon Airport - NIF# [protected]

Dear Sirs,

the debit of €833.94 you have charged on my credit card, it is wrong.
The contract we have signed i Lisbon forecasted an unlimited mileage of €150, 00 instead of limited mileage of 60km per day with extra charge of €0.30 per km;
as you can see from the attached, the conditions we accepted are:
- Serv. E-toll € 15.00
- Unlimited mileage promotion € 150.00
- Additional driver charge € 75.00
- Tax 23% € 55.20
Total € 295.20

While we received a debit which includes also the amount of the limited mileage:
- km 1460 x €0.30= € 438.00
- Taxes 23% € 100.74
TOTAL € 538.74

€ 833.94 - 538.74 = € 295.20 this is the amount to be paid.

Can you please provide immediately to credit my credit card, with same value date, for the amount of € 538.74.=

For your prompt reference, enclosed are copies of receipt.

Waiting your response.

Best Regards,
Silvano Ferretto

On Friday, June 1, 2018, 10:30am, I pre-paid for a Chevy Spark at the above location thru Priceline.com. I called but was unable to reach a counter person until 11:15am. I was picked up at approx. 11:40& arrived at 11:50am. I was given a Yaris instead, but the vehicle's tires were worn excessively and there was no A.C.. Mgmt gave me another vehicle & they all had the same issues, for a total of eight (8) separate vehicles. It was approx. 2:00pm before a slightly more driveable vehicle was found. Mgmt & work staff was apologetic and friendly. There appeared to be Major Vehicle Maintenance Lapses and omissions at the (IFP) Bullhead Airport Rental location. I respectfully deserve and request a Full Refund and (1) One Free or Comped Car Rental on my next rental.
Sincerely,
Bond J. Pyant

On 5/28 I reserved a rental car to be picked up at 5pm on 6/1 for a last minute family emergency trip. I almost always use the Hertz on Calhoun Memorial in Easley SC because it is close, convenient, and I have always had a good experience with the employees.

I arrived to this branch at about 4:30pm on 6/1, there was one customer in front of me so I sat down. After about 5 minutes, the man at the desk acknowledged me by saying "are you here to pick up?" (He was still with another customer) and I said "yes". He seemed irritated and said "well we don't have anymore cars, do you have a reservation?" I said "yes". He said "well when is it for?" and I said "It was for pickup today at 5pm". And he said "yeah well, we don't have any more cars for you". I said "why did noone call me to let me know that there were no more cars?" and he said "Well I was busy with people all day, you could have called to check and see if there were any left" And I said that I rent a lot of cars and that is not something I have ever had to do after making a reservation andI asked him "well what am I supposed to do? I am leaving tonight for Pennsylvania..." And he said "the only car we have is reserved for someone who is coming in to pick it up at 5". I told him I would wait to see if they showed up, and I ended the conversation there since this whole time he was with another customer and talking to me from across the room. I think he was hoping he could get me to leave.

So I sat another 5 minutes and when the customer in front of me had left I walked up to the counter with my reservation printout. He had not acknowledged me until I said "So why does someone else's reservation trump my reservation?" And this question was not meant to be rude, but I wanted to prevent this from happening again since I really needed a car. He didn't answer my question but instead got on the computer and started typing and asked for my name. He said he couldn't find a reservation for me. That was all he said, he didn't offer any suggestions... or help... he didn't offer to call other hertz to see if they had cars... he in no way made an effort to help.

At this point I didn't know what to do, and the customer who was coming for the last car had arrived. The man at the counter looked at my reservation paper and said that the Hertz on the reservation had the wrong address. I said that this was the only hertz on this road I knew about, and this was where I always come. And then he pointed out to me that the reservation was for Enterprise and not Hertz.

I was completely embarrassed and felt silly, I said to him "oh my gosh I'm so sorry". And I turned to leave and as I was walking out the door the man at the counter said in the most smug and sarcastic voice I have ever heard "And that's why her reservation trumps yours" (referring to the customer behind me. It was enough to stop me as I was halfway out the door, and I turned around and looked at him. He had this nasty smirk on his face. So I said to him "well that's nice" because his comment was completely inappropriate and nasty. Especially in front of other customers. So I went out to my car and got a pen and went back in and asked his name and manager's name. He refused to give me a phone number because "he was busy with a customer" (Even though he had no problem talking to me while with a customer just 10 minutes prior). He said his name was 'Tom' (older man with glasses) and his manager's name was 'Jason'. He wouldn't give me a phone number for Jason, but told me he was in the Greenville office (Obviously unhelpful because there are multiple offices in Greenville).

________________________________________________________________________

So here is my complaint...

It is obviously my fault that I was at the wrong rental agency. I am a nurse and work night shift (7pm to 7am) and had worked the night before so I was not paying close attention to detail when I went to pick up the car. I almost always use Hertz and just assumed that was the case today. But for some reason when I booked the reservation I had chosen the Enterprise down the street (which I have never used). So again- my fault but I did tell him I was sorry.

I am upset at the attitude of this man behind the counter, his unprofessional behavior and the unwillingness to help me. If I actually did have a reservation for Hertz, and there were no more cars, I still don't have an answer as to what would have happened. It seems that he would have sent me away without helping. So that makes me extremely afraid to ever book at Hertz again, for fear that if they run out of vehicles to rent I will be out of luck and that I will no receive any help in resolving the problem. I will also never return to this particular Hertz because I would like to never deal with this man that was behind the counter again.

I don't know a good resolution for this. I am not suggesting he be let go, but I refuse to return to this location while he is working there. I am sad about this since I do frequently rent cars for travel.