Hertz
Reviews and Complaints

I kindly asked chris lowe to remove extra charges from my receipt. He said that he is not going to remove anything, charge is final without even taking his time to understand my matter. Chris lowe was completely ignoring me, he left me hanging there with an unresolved matter. I approached him myself. He screamed that he will call an airport security on me when i'm done nothing wrong.
Shame on hetz for promoting chris to a nanagment role.

Worst rental company ever. They take money out of your account without your permission and then act like your supposed to know these things would happen without given you prior authorization to do so and don't want to take accountability for their own mistakes. Also, they require a 400% deposit to even use a car of theirs ($50 a day rental they want $200 deposit and your only renting one day). This is ridiculous. Unless your made of money or don't mind your bank account becoming overdrawn due to their lack of communication, then stay clear of renting from Hertz ever!

I rented a car from hertz in Fort Lauderdale. I was advised by the Manager Carlos cell number [protected], tha he needed to write a second contract for State Farm and he needed. My credit card to deduct 59 00. After a couple of days 385. 00 was taken out without my knowledge. I called Carlos and he said, no he did not tell me. I should have know. I am very angry. I should have know when you told me 59.00 dollars. And the contract was being paid by State Farm.no receipt nothing! This is very unprofessional. Needless to say your company manager is not honest! Really just tell someone one thing and do another without consent. Carlos tried to rationalize the situation. But really! Lesa Endress attorney at law [protected]

Booked a car at Frankfurt Hahn airport to drop off at Cologne/Bonn airport 3 hours later.I was quoted €76 on line.When I arrived at the airport charges went up to €182 .I had no choice but to take it as I had to catch a connecting flight from Cologne/Bonn airport. Two days later I received an invoice of €257! How is that possible?they charges me fuel/service fee even tho I refueled the car just before the airport. Super cover insurance I never asked for, local vat and other unexplained charges. How the one day car hire be €257!?I will be disputing these charges as I did not sign for that kind of service. I went to my bank and they will help me along the way.unless hertz come back with reasonable charges they won't see a penny.

We rented a vehicle from Hertz in Bellevue, Ne. The inside condition of the car is disgusting, nothing was cleaned or wiped down. Lots of animal hairs. I had to buy a lint roller to clean off the seats before allowing my children and their belongings into the vehicle. The roof of the car has some sort of splatter all over it. I am highly disappointed with the cleanliness or lack there of with this car! The service in the facility was awful, I was not told there would be a security deposit of $200 being held on my account, I was given two different numbers of what would actually be held. A gentleman was highly upset with his rental and cursing in the lobby, they failed to explain to him was what happening. We take several trips a year and decided to go with Hertz and we are highly disappointed so far with our experience.

I made reservations online for starnder SUV they didn't have the vehicle and they why try to give me smaller SUV I wait for 3hrs to get the SUV I reserve.and on my last day I when shopping with my wife she pregnant the SUV didn't start electrical problems I call hertz road services they sent a town truck and customer services I call at hertz just tell me to give the keys and they did not sent me other vehicle for me to get around I pay for taxi to finish buying my souvenir and to take me to the airport cost me more money and hertz customer services sucks I totally international and the USA too 😡😡😡😡😡😡😡

I rented a vehicle in Sacramento airport. After a couple day I needed to head down to Los Angeles. I tried to call but was re-directed to the out sourced cheap labor call center where they could do nothing more than I can on the website. They would also try to call your Sacramento office and also no answer. This went on for 2 days and I went to Los Angeles. I finally sat on the phone for an hour and reached Sacramento via your call center patching me thru. His name was Joseph and he was helpful but I then found out my rental would multiply by 3 times the original amount per day when I'm only returning to a different location. He offered to send me a $150 voucher only to call me back and say it will only be $50. This is not the first time I have had this problem and I am a 5 star presidents circle member but for what? Your customer service is sub par at best and if you want to keep me as a loyal customer you will reach out to me with an explanation as to what you are doing about the communication issue along with a reimbursement of some of my rental as if I knew and could reach someone the first day I would have returned the vehicle at sac and got a cheaper one way option with another company.

On 7/31/17 I spoke with William, agent number 55338, about a problem that I was having. The individual told me to contact him when I returned my trip. I called today and spoke with someone, and I explained what William told me to do. I gave the individual all the info and was told that he had no way of contacting William.
I find it very hard to believe that Hertz can not send email to someone.that works for the them in this day and time. If by chance someone can contact Agent 55338 and have hime call me. My name is Larry McClure
[protected].
Thank You
P.S. Hope there is someone other than William that has good customer service skills at Hertz.

Me and my sister rented a car from the Hertz company on 709 E 10th Street in Austin. As you can see attached we were quoted a price of $1279.29. We get home and check our bank account to notice that the card was authorized for $1819 so I called the office but they told me they don't know what happened and they can't fix it over the phone so we had to drive to the office and see what happened. When we got there, Joseph, the MANAGER from who we rented the car was there so we asked him what happened and he realized he accidentally chose the standard insurance package instead of the basic one that we chose. He did not even apologize, just said 'Oh I see what I did, I chose the wrong option', and as you can see in the attached picture he did not even bother to print us a new receipt but scratched on the old one and wrote in pen the right amount saying that we should see the difference back into our bank account within the next 48 hours, not to mention he did not even bother to tell us that he is going to hold $200 for a security deposit as well. All good, we went on vacation for a week and kept checking out bank account but the difference never dropped off from our bank account so on our way back home we of course had to stop by the office because nothing can be solved through the phone with them. Fortunately, when we got there, there was another employee, I did not get his name but he was super nice and helpful so we explained to him what happened and told him we were told the money would drop back into our account after 48 hours but they haven't. He was surprised we were told that because he said the money won't drop back until we drop off the car and they release the entire authorization and then it could take up to 7 business days to get the money back. Of course the entire situation was really frustrating because they were holding our money for a stupid thing they did and were unable to fix it. However, I asked the guy to please check in the system and make sure that at least the manager had changed our package so we won't get charged more than we were supposed to because it looked like the manager had no idea what he was doing at this point. He checks the system and looked very surprised so I asked him 'he did not change it, did he?' and he admitted that his manager did NOT even change it into the system, so he changed it for us and printed a valid receipt for us. I work in customer service and this has been by far the WORST experience ever, especially considering how big of a company Hertz is. I would honestly not recommend Hertz to anyone every!

The worst thing was that after a few days after we dropped off the car, we checked the bank account and instead of charging the card from the amount that was put on hold (the $1819), they charged our card AGAIN for another $1386.39 and I was left with approximate $100 on my card while on vacation. Thank God we had other credit cards with us, but what if those would have been all of our money? What would we have done? They had on hold over $3.000 of our money when they were only supposed to authorize it for maximum $1500 including the security deposit. This is ridiculous and I would at least expect to get a discount for all the trouble we went through with the office while being on vacation. Clearly someone needs to be re-trained or something needs to get changed within that company.

We would be grateful for a response/action from your side.
My email is [protected]@yahoo.com.

Thank you for your time.

My son and I recently took a trip to San Antonio, Texas. We decided to rent a vehicle for convenience sake. It was done through a third party. When we arrived in San Antonio following our flight, we went directly to the Hertz location near the airport. There were only two other customers in line when we arrived and three clerks behind the desk. We waited approximately ten minutes before we were even acknowledged. When it was our turn, the clerk that waited on us clearly did not like his job well enough to provide us with the service that we should have received. He kept referring to our transaction as third party, as if we were some sort of second class citizen. Additionally, I felt somewhat forced to buy the insurance because of the third party transaction that was done to save time. The clerk kept trying to upgrade the type of insurance and kept insisting that it was so important because it was a third party transaction. I finally caved in and picked up the insurance, which was more than the car rental, but I needed transportation and felt that I had no other choice. When I returned the car at the end of my stay in San Antonio, I was hoping for better treatment, but did not receive it then. Again, it was not peak time. Please teach your associates that customer service is key to maintaining a client base. We will be returning to San Antonio in the near future and there are a lot of other companies from which we can choose. I am sure that they will not treat us like third class citizens.

It started when I first called the north las vegas location and the employee crystal was giggling telling a joke to someone as she answered the phone. She had to finish her joke to her coworker before introducing herself. After I asked a question she very rudely snapped back at me as if I should know exactly what I was asking her already. Due to her very rude attitude I asked to speak to her manager when she proceeded to tell me she was the manager. I could not believe this, and insisted to speak to someone else when she started rudely asking my name and refusing to hand the call over. She then hung up on me. I called back, got her again and again asked for her superior. I was then handed over to a very young sounding kid who claimed to be the manager and was just as rude. He also wanted my name so they could not rent to me. The most unprofessional experience I have ever had with any company and both these employees make hertz look horrible. You can check your online reviews for this location and its 1 star and hundreds of similar stories tell all. Crystal at the north las vegas location should not be representing your company.

Rental from 08/03/2017 to 08/16/2017
RN [protected] total $655.96
We have rented a class L SUV, which was a standard SUV. Hertz gave us a mid size SUV which had a class Q4 ... The reps kept saying that class L SUV was what we got because it had five seats. Even in their email confirmation, it said we have received a Q4. They really took us for a ride. After our third attempt at their office, they finally admitted that class L and class Q4 were not the same. There had both five seats, but class L had a bigger trunk and probably a little bigger ... and the rental price was different.
Even after them recognizing that we did not get the right car, there were no attempt to find the right SUV. We were not given any remedy to our problem. We kept calling every two days and asked them if they had the right car, class L SUV.
We reserved that class L SUV about three months ago because we needed a bigger car for our baggage.
Reservation does not mean anything to your company either. We can't rely on your company. And your company lies about the size of car rented. We can't trust your company.
At the end of the trip, we had a friend drive an extra car to the airport because we could not fit all our baggage.
We want Hertz to reimburse us the difference between a mid size and a L class SUV.

Very disappointed in Hertz location Carrollton HLE - 2700 North I35. I pre paid for 6 days via internet, charges were taken out my bank account immediately, my rental was due back Monday 8/14, I called around 9am and spoke to Larry on extending my rental for a few days, due to it being pre paid on the internet Larry was unable to extend rental, I was told by Larry he would have to close the rental out and open a new reservation @$40/day which was higher in cost for a (Nissan Versa), I agreed, phone call ended. I returned the rental Tuesday 8/15 and a late fee added to my bill for not returning the rental, ironically Larry was the person who checked me out. We had a conversation about what was said over the phone, Larry then stated a late fee for not returning, I revisited our conversation, Larry advised I was supposed to bring the rental back, I advised that was not told to me over the phone, had I knew about bringing the rental back in order to open a new reservation I would have done that I was literally staying 10m from that location, bad customer service, Larry never mentioned a late fee would be assessed if I didn't bring it back to open a new reservation, Larry advised it is very little they can do when pre paying via internet. Terrible customer service, and very disappointed, I will never use Hertz again. The Airport fees were less than this branch, due to poor customer service could have waive the late fee..

On June 20th and sign with Lyft And rent car from dollar rental service
in Las Vegas The 1st vehicle they give it to me after I did inspection the car I found a damage on the front right bumper and I reported to the representative I never drove that car I never even left the facility . So they signed me for the 2nd car So far so good I start driving a second car
On June 23rd they iReceive text that I have to visite rental location because its a claim against me damage The 1st rental car I reported
After i visit the dollar rental office get confuse and they apologize and they said they going to fix the problem
In August 11I receive phone call from Hart's claim department telling me that I have to pay for the damage the 1st car The car I don't even drove . So I need to know how somebody spend 15-20 minutes to fill up accident report on my name knowing that I'm not even have that car with me I never drove that car
I'm really upset I'm very disappointed for the negligent I keep trying for the last couple days to get exactly the person Who can help me solve my problem and always be transfer and transfer and transfer and just exhausted and tire and this is the most stupid and negligent action against me
Claim number [protected]
Branimir Ivanov [protected]@gmail.com

We lost our rental key the first day we rented the car. And of course it happened late at night before the weekend so we were unable to get a hold of anyone until Monday. By Monday morning we called the company and was told the key would be covered under the insurance and we could tow the car through our insurance back to the rental facility. We towed it back a day early. When we arrived back home we received a call from DENISE at the Merced, CA location telling us we didn't take the car back. I told her how could she know if she wasn't here. She then said we were responsible for paying for the replacement key and we were also responsible for towing it Fresno. I told her that's not what we were told. She didn't care to know we were told. If we were told that's what we needed to do to begin with, we would have never towed it back. Now because of their error they want to charge us twice. This company is horrible and dishonest

I was never treated so bad from any service company in my entire life as today! I booked a car in your office in Thousand Oaks this morning for my behind-the-wheel test. I told them that it is important that the car has insurance under my name and works fine for my driving test. They gave me a Ford which was dirty inside, but that was not the main issue. At the DMV I was about to start my driving test and then I wasn't able to continue because the left break light wasn't working! I could have gotten a ticket for driving with no break lights all the time, I wasted 4h of my time and wasted a day off at work without getting anything done. After this I called the office and wanted to clarify about the bad condition of the car and that I won't pay for that.. and they just put me on hold or never picked up! I called several times, the employees were so unfriendly, never apologized for anything.. it was a total impudence! The whole team that works at the Thousand Oaks office is incapable of treating customers well.. even the DMV employee was sorry for my inconvenience because of the bad condition of the car!

I booked a car rental reservation at the Frazer, PA location for 11:30 this past Saturday. I arrived at the Hertz rental location in Frazer at 11:45am. I was the only customer in there when I arrived so we got right into the rental agreement. When I went to pay, I wanted to pay with my debit card and was told they do not accept debit cards. I swiped my credit card and it was declined. I called my credit card issuer who remedied the problem and asked if they could put me on hold while they documented the account. At that point it was 12 noon and the woman behind the counter told me "the branch closes at noon, sorry we're now closed", and then showed me to the door. This was done as my credit card company was completing what they needed to do. Another 5 minutes and I could have been driving away in my rental. Instead, I was kicked out and had to Uber a ride home.

My husband called and left a voicemail for the manager of the branch to call him back. Instead the same woman that closed the store on me called him who is the assistant manager, not the manager. She told my husband that she is under no obligation to stay one minute past noon. That the store closes at noon like a bank does and she stayed past noon and her time card proves it. She stayed no more than 3 minutes past noon. Another minute and the company would have had a 3 day rental.

My husband called Hertz's reservation line and asked for the department that handles complaints. He was transferred to a woman that was so completely ignorant that he lost his composure and had to end the phone call abruptly by hanging up on her. The Hertz's representative told him that the entire situation was my fault for not being there at 11:30am and that all other customers show up at their reservation time and so should have I. My husband laughed at that statement because he knew it was a lie. Then, when my husband called her out on that, she became rude and raised her voice and talked over my husband trying to drive her point home that the people who work at the rental stores do not have to offer any more customer service than what was offered to me, when they kicked me out and locked the door. That was when my husband lost his cool, yelled at her, and hung up. We realize him doing that was wrong but when your only choices are big companies that do business this way it is very frustrating.

This lack of care and service for the customer has become common place in American business. It's a shame. Very few companies treat their customers like they are a meaningful part of the equation and Hertz is no different. The only thing that matters to companies like Hertz is getting your money. They just don't care if you have a good experience and come back. This is evidenced by the lack of a true customer relations department and no easy to find phone number to field the calls. Hertz, and companies like Hertz, do NOT want to hear from disgruntled customers. They simply look forward to the next dollar, as long as they don't have to put forth any extra effort to get their hands on it. Shame on you Hertz!

I returned the car on July 26 in Lawrence, KS after a month long rental. I had used my prepaid debit card to pay for the rental. I was told that I would get my $200 deposit back in 5 - 7 business days and after almost 3 weeks I still have yet to get it back. When I called to see what was going on, I kept getting the run around. I even asked if there was any damages to the car and was told no. I will never use this company again.

Don't use this service, don't waste your time and money

I was waiting for 3 hours for their branch manager to answer. I wanted to ask them to pick me up cause I ordered this service and it also was confirmed over the phone. So she eventually picked up the phone treating me like garbage. Very rude and unprofessional...

and when I finally got tired of this nonsence it occured that somehow I asked her to cancel my reservation. She said - as you wish, then she clicked something and hung up the phone. That's all.

NEVER USE THEM if you don't want to be terribly treated!