Del Taco
Reviews and Complaints

I went to the Del Taco In Monrovia store number 1163. The absolute WORST!. There were about 8 cars it took me 25 minutes just to make it to the speaker to order! Everyone was upset about just how long it was taking! (Once I was blocked in there was no way out!) The crew was so slow it seemed like we were waiting for a long train to pass! Then to top it off I complain at the window and get a blank face! and old cold fry parts! I was so mad I wanted to go back but didn't want to waste a tank of gas! I wanted to make dinner at home but was out all day & just didn't want to cook.

By the way, this happens at this location all the time! The service is always sloooow! It's like there's no training! Gas is expensive I don't want to waste it there!

On 3/29/2022 @5:57 pm I picked up two taco salads that were supposed to contain chicken and beef. There was no meat on them and they were filled with lettuce, guacamole sauce, beans and I'm not sure what. My daughter was hungry and decided to taste the concoction and found a long blonde hair in the salad (our hair is not blonde). After paying $12 plus for both salads (mostly lettuce), we threw them away fearing what else we might find in them. This was our first time eating at a Del Taco and will surely be our last. $12 plus for two bowls of lettuce and a long blonde hair. The location is: [protected] Dawsonville Hwy. Gainesville, Georgia, 30501 Store #1262 Order #99

I've been eating here for 30+ years now, and i've seen the quality of your basic taco go to hell in a taco shell... Is it too much to ask that they actually try to put adequate portions of meat, cheese and lettuce on a taco... Especially since you've just raised your prices again! Wasn't it enough that you decreased the size of the shell by 10% and your employees try to charge you extra 35 cents for an adequate amount of lettuce on the taco? On a different note, just came from there and wanted my regular "grilled chicken avocado burrito" and got back to work to find "processed chicken nuggets" and no avocado or guacamole and still charged extra! Don't the managers care that their un-trained kids don't even bother to let the customers know if they are out of an item that is regularly on a burrito that it has been replaced with something else. I'm so done... After 30 years, you finally lost me!

I pulled into the driveway and then when the employee finally came on the intercom to take my order he had a bit of an attitude and then when I was finished ordering my food I heard several of the other employees making fun of me and then laughing at me and whatever you want to call that kind of behavior, I call it being really rude and disrespectful. I will not be returning to that del taco and I'm sorry that del taco would hire such immature employees and I don't appreciate it whatsoever!

I paid for 3-$5 gift cards. One was to a family member. He went to use it and they said it had been used. We just gave this to him so that was impossible. I have the receipt and the card is listed, but I do not believe the associate entered the gift card amounts in the system. I am outraged since I have $15 in gift cards that the company has pocketed and I have nothing to show except that I paid for these. I will shortly file a complaint with the BBB for reconciliation of this error. There is no number provided to speak with a live Customer Service representative. WILL NEVER DO THIS AGAIN!

Tonight 12/22/2022 I ordered a bean and cheese burrito, a chicken quesadilla and two coffees through the Porterville CA Del Taco website. After I placed the order, and only after I placed it and had paid with my bank card, I found that it was a pickup order. I do not have transportation, so I called the store and asked the manager to cancel it, but I was told it cannot be other than through the website. I cannot find a place to cancel the order. I cannot get to the store, and I do not plan to pay for what I cannot consume. I would like a refund of my purchase, Well I would like the food, but the money back is the best I can do. You lost a customer tonight. If you cannot fulfill a customer's request, either by fulfilling the order or canceling it, you aren't much of a food store.

Lynda Cordova [protected]

I want my money back for the stupid gift cards I ordered. I spent $202 for gift cards to get 16 combo meals. I never got them. But what really makes me angry is that I keep leaving messages with your gift card number, comment line, and webstore and Del Taco doesn't return my calls.

Could not get back in to get my order knocked on Windows and the employees just looked at each other's and laughed as the other guest in the dining room had to open the door to let me in once inside was treated so rudely and good night find a manager that was working at the moment I was told I could get my money back and I did a lot of kids no supervision working at this place del Taco store number 1005 on Craig road

I just got home and I was short 2 Del Tacos @1.69 each.

I ordered two of these burritos and it was over 10.00.

When I opened them they were just over half full, with a good 2-3 bites of just tortilla to start.

I was extremely disappointed and felt the amount of ingredients in each burrito they should honestly have been 2/$4.00 at most but more like a dollar menu item.

I was so mad that I called the store and spoke to the manager. He told me that was the corporate amount they were suppose to put in.

I informed him they lost a customer and understood his position and asked he forward my complaint to his boss.

I would bet both burritos in wrappers weighed less than 1/2 pound total.

I feel Del Taco is all about reducing portion size to maximize profit.

Blackstone Avenue in Fresno, Ca was the location today about [protected] am.

Richard

My husband and I ordered food on Sunday Sept 26 th 2021. We asked for Del Taco, light on the beef and extra cheese. We received a load of hamburger and barely enough cheese to even see it! We paid extra fifty cents for ? This is not the first time, but I am considering not to purchase food at this location in Blythe, Ca. Ever again! I want my fifty cents refunded because it is an insult to give Del Taco extra money for an item that was not given! I would like a response to this email, Thank You, Teresa Rumsey at 189 S Broadway St Blythe Ca 92225.

On 09/17/2021 around 2 or 3 in the a.m. I went to the drive thru of the Corona location on Main St for a bite to eat. I gave my order and added a large fries and asked for the fries to be well done and crispy. When the young girl at the window handed me my order it was missing an item. She seemed angry that I had noticed the missing item however she saw the item on the counter and then handed it to me and closed the window on my face. I took out the bag of fries and I got a fry and it was rather cold and they were not well done and crispy like I had ordered them. I have been going to this location for more than 30 years and I know the night manager Hector pretty well and he always provides excellent customer service. Well that night Hector was not there or he would have handled this situation correctly. I waved at the workers through the window and they saw me but paid no attention to me for like two minutes. When they finally did come to the window I told the girl that the fries were not as I had ordered. They were not well done and crispy. She didn't say one word to me but she was talking amongst herself and other employees. A young man (I didn't catch his name) who claimed to be manager on duty came to the window and before I even said anything he said that he would not be able to assist me. I told him that my fries were not done the way I asked and he said that I had not specified that I wanted them well done and crispy. At that point the young lady whispered to him that I had in fact asked for the fries to be done well done and crispy and I also said to him that I did ask for well done. He then said that regardless of the fact that they got the order wrong he would not fix that situation because I had already touched the fries. Well I asked him how else was I suppose to eat the fries and find out they were not done right without touching the fries. He could not give me an answer and just refused to help. I told him how Ive been a customer there for a long time and that if his boss Hector was there Hector would have easily and friendly given me a batch of fries well done. He said that Hector was not there and that if I wanted the fries well done that I would have to pay for another order and be stuck with the order that I did not want but paid for. I don't understand why I had to pay for another order when they messed up the first order in the first place. So now I have to pay again for a new order and be stuck with the order that they got wrong? He said that if I didnt like that well that was too bad and that because I touched the fries that I was now stuck with them and that I could call and speak with a manager the next morning and that was his final decision. At this point he rang me up for a new order on the register and I was upset at that point because I don't think that I should have to pay for another order again to fix they're mistake and the way that he handled that situation was very wrong and he had no respect or consideration for the customer. I eventually left without paying for another order of fries and I am very disappointed because I have been going to that location for over 30 years. I feel that as a customer who did not do anything wrong I should have gotten what I paid for and I didn't. I wish Hector the manager would have been there because he knows how to treat his customers however it seems that when Hector is not there the rest of the night crew know nothing about customer service. They showed no appreciation to the customer and they did not do a good job at all on this visit. I don't know who will see this complaint or if anything will even be done but just so that Del Taco know the night crew at the corona ca location on Main St, they make Del Taco look terrible and I feel so let down.

280 N Jones Blvd, Las Vegas, NV 89107
I have gone to this location on numerous occasions, and have always like Del Taco. I recently changed my mind and am no longer going to this location because they continue to mess up my order. Every time I go there I request that my food have no tomato due to an allergic reaction. but repeatedly they continue to put tomatoes in my food and today I had 2 pieces of tomato in my burger. I bit into one because they put 2 slices and I did not see the second piece. They also continuously do not have the items I want. today there was absolutely no soda. last week they didnt have any cups.. like how are you not going to have cups? also I never receive a receipt, like today.

I went to del taco on 8/21/2021 around 2am (exact time I am not sure of but it was close to closing time of 3am) and was charged on my card and was handed back the card. After about 1 minute the worker said it didn't go through and asked for it again and charged it again. She said that time it went through. My bank statement shows, the first amount charged was $15.98 and second amount charged was $25.93. The only amount that should have been charged was $25.93. I am not sure where the $15.98 amount came from but it should have only been the $25.93 amount. She did not provide us a receipt as we thought she placed it in the bag. Upon arriving home there was no receipt. We didn't think anything of it yesterday night. I am asking for a refund ASAP of the $15.98 charged amount.

I came up to the drive up speaker and was greeted. I thought she/he wanted to take my order. The lady just rudely kept saying we are closed. When I asked when they closed she/he rudely said twelve. Very unprofessional if you ask me. This was at the location in La Verne California on Foothill Blvd. The people in the restaurant called the cops on me and the cops said they were scared I was under the influence of drugs or alcohol. I was waiting in the drive up window writing my Complaint. Do you know how humiliating this was. I'll hire a lawyer and take Del Taco to court for defamation of character if I have to. Thank you so much for your time. My email is [protected]@gmail.com

This is the second time I go to Del Taco for the $3.00 Chicken Guacamole Crunchtada. It was delicious on both times; however, there was no guacamole in them on either time.

Del Taco #1124
Phoenix, AZ 85012

08/06/2021 DEL TACO 1124 PHOENIX AZ US
07/30/2021 DEL TACO 1124 PHOENIX AZ US

Chico, ca. Store. Last 6-8 weeks it's been horrible to get someone to open the "dining room open." I hate using the drive through. Today6-12-21, the manager pissed me off telling me through the door to read the hand scrawled note about thei labor issues. I can sympathize, but she said she didn't care what I thought and didn't want to hear it.

That's it. I removed Del Taci app and it's no more Del taco for me. Taco trucks have better service.